High-Quality Online Telecommunications Training Courses

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Benefit from decades of knowledge, insight and experience distilled into clear lessons designed for non-engineers, logically organized to build one concept on another… in plain English. Join our thousands of satisfied customers including:
and the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force and Coast Guard, the NSA and CIA, IRS, FAA, DND, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, government, local and regional telcos, broadband carriers, individuals, telecom planners and administrators, finance, tax and accounting personnel and many more from hundreds of companies. Teracom's GSA Contract GS-02F-0053X for supplying this training to the United States Government is your assurance of approved quality and value.

TCO Certification Packages are sets of courses and exams plus certification at a discounted price.

The exclusive Unlimited Plan gives you unlimited repeats of courses and exams ... which means guaranteed to pass, and refresh your knowledge anytime in the future. Our GSA Contract GS-02F-0053X for supplying this training to the US Government is your assurance of quality and value.

Get a telecommunications certification from the Telecommunications Certification Organization (TCO), a Certificate suitable for framing plus - another Teracom exclusive - a personalized Letter of Reference / Letter of Introduction for your résumé detailing the knowledge your TCO Certification represents and inviting the recipient to contact Teracom for verification.

Course Descriptions
Certified Telecommunications Network Specialist (CTNS) Courses

The CTNS Certification Package includes six courses plus the TCO CTNS Certification Exam, Certificate and Personalized Letter of Reference.  These courses will give you the core knowledge needed in telecom today, plus a certificate to prove it! Unlimited repeats of exams and courses.  30-day no-questions-asked 100% money-back guarantee.

Purchase the courses in this set of six, or individually as best meets your needs.

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Course 2201 The PSTN

Loops and Trunks • POTS • Circuit-Switching • LECs, CLECs and IXCs • Analog • Voiceband • DTMF • SS7

In this online telecommunications course, we begin with a history lesson, understanding how and why telephone networks and the companies that provide them are organized into local access and inter-city transmission, or as we will see, Local Exchange Carriers (LECs) and Inter-Exchange Carriers (IXCs).

Then we will establish a basic model for the PSTN and understand its main components: Customer Premise, Central Office, loop, trunk, outside plant, circuit switching, attenuation, loop length, remotes, and why knowledge of the characteristics of the loop remains essential knowledge even though we are moving to Voice over IP.

Next, we'll cover aspects of telephony and Plain Ordinary Telephone Service, including analog, the voiceband, twisted pair, supervision and signaling including DTMF. The course is completed with an overview of SS7, the control system for the telephone network in the US and Canada.

On completion of this telecommunications course online, you will be able to draw a model of the Public Switched Telephone Network, identify and explain its components and technologies including:
• Loops and trunks, CO, telephone switches and circuit-switching
• Twisted pair, the outside plant, remotes, fiber to the neighborhood
• The founding, breakup and re-emergence of AT&T in the US; Bell & TELUS in Canada
• LECs, IXCs and CLECs
• Plain Ordinary Telephone Service (POTS)
• Analog, the voiceband, how it relates to copper wires, electricity, circuits and sound
• Supervision, dial tone, ringing, lightning protection, tip and ring, -48 volts
• Touch-tone and DTMF
• Basics of SS7 and call routing

Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$49 individual, 5 seats $149

Telecom, Datacom and Networking for Non-Engineers Course Package
Six courses including this one with unlimited repeats, Teracom Course Completion Certificate
$199 individual, 5 seats $589

Certified Telecommunications Network Specialist (CTNS) Certification Package
Six courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference
$219 individual, 5 seats $629

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

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Course 2206 Wireless Telecommunications

Mobility • Cellular Networks • Internet over Cellular • GSM and TDMA • UMTS and 1X CDMA • LTE • WiFi • Satellite

In many parts of the world, particularly outside Canada, the US and Western Europe, this is the physical telephone network, as deploying radio transceivers is far cheaper than embarking on a new project to pull copper wires and/or fiber to every residence.

Most of this course is devoted to mobile wireless telecommunications. We begin with basic concepts and terminology including base stations and transceivers, mobile switches and backhaul, handoffs, cellular radio concepts and digital radio concepts.

Then, we cover spectrum-sharing technologies and their variations in chronological order: GSM/TDMA vs. CDMA for second generation, 1X vs. UMTS CDMA for third generation along with their data-optimized 1XEV-DO and HSPA, how Steve Jobs ended the standards wars with the iPhone and explaining the OFDM spectrum-sharing method of LTE for 4G.

This course is completed with a lesson on WiFi, or more precisely, 802.11 wireless LANs, and a lesson on satellite communications.

You’ll gain a solid understanding of the key principles of wireless and mobile networks:
• Coverage, capacity and mobility
• Why cellular radio systems are used
• Mobile network components and operation
• Registration and handoffs
• Digital radio
• "Data" over cellular: Internet access
• Cellular technologies: FDMA, TDMA, CDMA, OFDM
• Generations: 1G, 2G, 3G, 4G
• Systems: GSM, UMTS, 1X, HSPA, LTE
• WiFi, 802.11 wireless LANs
• Satellite communications

Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$49 individual, 5 seats $149

Telecom, Datacom and Networking for Non-Engineers Course Package
Six courses including this one with unlimited repeats, Teracom Course Completion Certificate
$199 individual, 5 seats $589

Certified Telecommunications Network Specialist (CTNS) Certification Package
Six courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference
$219 individual, 5 seats $629

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

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Course 2212 The OSI Layers and Protocol Stacks

Protocols & Standards • OSI Model • Layers • Protocol Stacks • FedEx Analogy

This course begins the "IP courses" in the Certified Telecommunications Network Specialist (CTNS) certification package and is the first course in the Certified IP Telecom Network Specialist (CIPTS) package.

It establishes a framework for all of the discussions in subsequent lessons and courses: the OSI 7-Layer Reference Model, which identifies and divides the functions to be performed into groups called layers.

You’ll learn what a layer is, the purpose of each layer, see examples of protocols used to implement each layer, and learn how a protocol stack really works with the famous "FedEx Analogy" presented as an embedded video by our top instructor, Eric Coll.

Build structured, broad knowledge of networks - understanding that lasts a lifetime. Stand out from the crowd!

The objectives of this course are to understand:

• The concept of an open system and its advantages
• What a protocol is and what a standard is
• The OSI Model and its purpose
• What a Layer is
• The seven layers of the OSI model
• The name of each layer
• The functions each layer is responsible for
• Examples of actual protocols for each layer
• What a protocol stack is and how it operates
• Examples of standards organizations that publish protocols

Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$49 individual, 5 seats $149

Telecom, Datacom and Networking for Non-Engineers Course Package
Six courses including this one with unlimited repeats, Teracom Course Completion Certificate
$199 individual, 5 seats $589

Certified Telecommunications Network Specialist (CTNS) Certification Package
Six courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference
$219 individual, 5 seats $629

Certified IP Telecom Network Specialist (CIPTS) Certification Package
Four courses including this one with unlimited repeats, TCO CIPTS Certification and Letter of Reference
$159 individual, 5 seats $489

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

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Course 2211 Ethernet, LANs and VLANs

MAC Addresses • 802.3 and Ethernet • Broadcast Domains • LAN Cables • Switches • VLANs

In this course, we'll examine technologies for connecting machines, called LANs. One of the original requirements for a LAN was to connect computers in an office to a shared laser printer. This requirement has generalized to connectivity between devices and the sharing of resources, including hardware resources such as hard disks and surveillance cameras; information resources such as centralized databases; software resources such as network address configuration programs; communication resources such as WAN circuits and other resources.

Originally, these devices were connected to a cable to form a LAN segment. Now, Ethernet Switches, a.k.a. Layer 2 or LAN switches, create what we call broadcast domains with hardware, and VLANs define broadcast domains in software.

Ethernet technology, particularly its frames and MAC addresses, plus VLAN technology, migrated from in-building applications to the core of the telecom network. The "backbone" of carrier networks is now Optical Ethernet, no longer SONET and ATM.

And fulfilling the goal to use the same technology for access circuits and services as in the core of the network, LAN technology is now used for 40 Gigabit/sec service using Optical Ethernet to large office buildings and 10+ Mb/s fiber-based services to businesses.

On completion of this course, you will be able to explain
• Ethernet and the original bus design
• What a broadcast domain is
• What MAC addresses are
• The access control mechanism
• The IEEE 802 series of standards, 802.2 and 802.3
• Gigabit Ethernet on copper and fiber
• Codes like 100BASE-T
• LAN cables and the TIA-568 cable categories
• LAN switches, also called "Layer 2" switches
• How and why VLANs are used to separate devices

Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$49 individual, 5 seats $149

Telecom, Datacom and Networking for Non-Engineers Course Package
Six courses including this one with unlimited repeats, Teracom Course Completion Certificate
$199 individual, 5 seats $589

Certified Telecommunications Network Specialist (CTNS) Certification Package
Six courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference
$219 individual, 5 seats $629

Certified IP Telecom Network Specialist (CIPTS) Certification Package
Four courses including this one with unlimited repeats, TCO CIPTS Certification and Letter of Reference
$159 individual, 5 seats $489

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

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Course 2213 IP Addresses, Packets and Routers

IP Addresses • Packets • Networks • Routers • Static and Dynamic Addresses • DHCP • Public and Private Addresses • NAT • IPv6

This course could also be called “Layer 3”, as it is all about Layer 3 of the OSI model: the network layer, and in particular, IP packet networks.

Packet networks embody two main ideas: bandwidth on demand and packet switching.

First, we'll recap channelized TDM and its limitations, then understand statistical TDM or bandwidth on demand.

Next, we'll understand how routers implement the network with packet switching, that is, relaying packets from one circuit to another, and how routers are a point of control for network security. We'll introduce the term Customer Edge (CE), and understand the basic structure and content of a routing table.

Then we'll cover the many aspects of IP addressing – needed to be able to do the packet switching: IPv4 address classes, dotted decimal notation, static vs. dynamic addresses, DHCP, public vs. private addresses, Network Address Translation, and finish with an overview of IPv6 and IPv6 address allocation and assignment.

On completion of this course, you will be able to explain
• What a packet is
• What a router is
• Overbooking and bandwidth on demand
• Why and how it can be implemented
• What a network is, what a private network is
• How routers implement a network by connecting links
• How routers move packets between broadcast domains
• Basic network design and security: packet filtering
• The basic structure and contents of a routing table
• The Customer Edge
• IPv4 address blocks: Class A, Class B and Class C
• Dotted-decimal notation
• Static addresses and dynamic addresses
• DHCP and how and why it is used to assign both
• Public addresses and private addresses
• How, why and where each is used
• NAT: Network Address Translation
• IPv6
• How IPv6 addresses are allocated to ISPs
• How each residence gets 18 billion billion IPv6 addresses

Understand the whole IP story, including routers, packets, addresses, DHCP, NAT and IPv6. What’s not to like?

Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$49 individual, 5 seats $149

Telecom, Datacom and Networking for Non-Engineers Course Package
Six courses including this one with unlimited repeats, Teracom Course Completion Certificate
$199 individual, 5 seats $589

Certified Telecommunications Network Specialist (CTNS) Certification Package
Six courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference
$219 individual, 5 seats $629

Certified IP Telecom Network Specialist (CIPTS) Certification Package
Four courses including this one with unlimited repeats, TCO CIPTS Certification and Letter of Reference
$159 individual, 5 seats $489

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

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Course 2214 MPLS and Carrier Networks

Carrier Packet Networks • Technologies • MPLS • MPLS VPNs • SLAs • CoS • Integration & Aggregation

MPLS and Carrier Networks is a comprehensive, up-to-date course on the networks companies like AT&T build and operate, how they are implemented, the services they offer, and how customers connect to the network.

This course can be taken by those who need just an introduction to carrier networks and MPLS, as well as by those who need to build a solid base on which to build project- or environment-specific knowledge.

In the previous course, we used a private network, i.e. dedicated point-to-point circuits connected with routers, as the simplest framework for understanding packets, bandwidth on demand, routers, and network addresses.

In this course, we will take the same idea and apply it again at the carrier network level: replacing the dedicated lines between customer locations from the simple framework of the previous course with bandwidth on demand service from a carrier between the customer locations.

We'll spend much of this course understanding a powerful traffic management tool called virtual circuits, how they are implemented with MPLS, and how MPLS can be used to provide differentiated services, aggregate traffic and implement convergence.

Without bogging down on details, we’ll cut through buzzwords and marketing to demystify
• Carrier packet networks and services
• Customer Edge (CE) and Provider Edge (PE)
• Service Level Agreements
• Traffic profiles
• Virtual circuits
• QoS, Class of Service and Differentiated Services
• Integration, convergence and aggregation
• MPLS and other network technologies
• How this relates to TCP/IP
• How MPLS is used for business customer VPNs
• How MPLS is used for integrated access:
• How all services are carried together on one circuit
• How MPLS is used to prioritize and manage IP packets
• "MPLS services" vs. the Internet

Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$49 individual, 5 seats $149

Telecom, Datacom and Networking for Non-Engineers Course Package
Six courses including this one with unlimited repeats, Teracom Course Completion Certificate
$199 individual, 5 seats $589

Certified Telecommunications Network Specialist (CTNS) Certification Package
Six courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference
$219 individual, 5 seats $629

Certified IP Telecom Network Specialist (CIPTS) Certification Package
Four courses including this one with unlimited repeats, TCO CIPTS Certification and Letter of Reference
$159 individual, 5 seats $489

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All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

Voice over IP and SIP Courses

VoIP and SIP courses cover the fundamentals, jargon and buzzwords, mainstream technologies and implementations, and most importantly, the underlying ideas... and how it all fits together.  You get unlimited repeats, a course completion certificate and a 30-day no-questions-asked 100% money-back guarantee.

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Course 2221 Fundamentals of Voice over IP

Jargon & Buzzwords • VoIP Phone System Components and Operation • Voice Packetization • LANs and WANs • VoIP Phones: MAC Address, DHCP, IP, UDP, RTP, QoS • SIP, Softswitches & SIP Trunking • Cloud • The Future

Fundamentals of Voice over IP is a complete introduction to everything Voice over IP. You'll learn the fundamental ideas and principles of a VoIP telephone system, VoIP, SIP & all the other jargon - what it actually means and how it all works together.

At each step, we'll also cover supporting and related technologies like Ethernet MAC frames and codecs and video over IP.

This course can be taken by anyone who needs to get up to speed on all things VoIP. You will gain career-enhancing knowledge of the components and operation of Voice over IP systems, and learn what all of the jargon and buzzwords mean.

Lesson 2. VoIP Phones and Terminals
- Voice over IP phone: computer functions
- MAC address and Ethernet LAN interface
- IP address and DHCP, UDP
- Telephone functions
- Speech digitization and codecs
- Creating IP packets containing voice
- SIP client for call setup: SIP basics
- Minimum requirement for VoIP phone
- Optional: display, video codec, camera, keyboard, …
- QoS and packet classification
- Packet labeling
- Differentiated services: prioritization
- Softphones on computer screens
- 4G cellular is VoIP

Lesson 3. Voice in IP Packets
- Digitizing voice
- Encapsulation in IP packets
- Carried in MAC frames
- Tracing a phone call end-to-end
- Voice quality & jitter buffers

Lesson 4. SIP and Softswitches - SIP Servers / Call Managers
- Visit to a DMS-100 CO switch
- Softswitch vs. traditional PBX / CO switch
- Registration with SIP server
- SIP call disposition rules
- SIP:  finding out the called party’s IP address
- How SIP works
- Hosted PBX
- Cloud servers: softswitch as a service

Lesson 5. Media Servers
- Video is where the money is
- Integrated messaging
- Video on demand and Video over IP
- Video server - Netflix server appliance
- DVR as a network service
- Streaming music
- Digital rights management

Lesson 6. Gateways
- Protocol converters
- Traditional DS0 telephony vs. Voice over IP
- Packets - streaming DS0 media format conversion
- SIP - PSTN ISDN signaling conversion
- Media gateway & Media Gateway Control Protocol

Lesson 7. LANs and WANs
- LANs: physical connection and MAC addresses
- Gigabit Ethernet: Cat 5e, 6
- Optical Ethernet in the core
- IP packets carried in MAC frames between devices
- Power over Ethernet (PoE)
- Uninterruptible power supply
- Wiring closets
- LAN switches
- VoIP over WiFi: 802.11
- WiFi Access Point connections

- WAN: between buildings
- Access, network service type, billing agreement
- Fiber, cable, DSL, wireless access
- Legacy WAN services: T1, Frame Relay, ATM
- Current IP WAN services
- Internet and Internet VPNs
- Service Level Agreement (SLA) and MPLS VPNs
- SIP Trunking

Lesson 8. Key VoIP Standards
- IETF RFCs
- SIP and SDP
- RTP: time stamps
- correcting jitter with RTP
- UDP and TCP.  How TCP works.
- IP: network addresses for packets
- ITU G.711 voice and H.264 video codecs
- IEEE 802.3 Ethernet, 802.11 WiFi,
- 802.2 MAC addresses & MAC frames
- Cat 5, 5e, 6 cables
- Optical Ethernet

Lesson 9. Where All of This is Headed: IP Dial Tone
- The IP-PSTN
- The Packet-Switched Telecommunications Network
- IP Dial Tone: send an IP packet to anywhere, anything
- Telephone network and Internet become the same thing: the IP-PSTN
- Telephone service = SIP
- Web surfing = DNS
- Value-added services: e.g. SIP Trunking
- Cloud SIP servers: Google Voice
-  Underlying technologies: IP, MPLS and Ethernet

Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$49 individual, 5 seats $149

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Certified Wireless Analyst Courses

The CWA Certification Package includes three courses plus the TCO CWA Certification Exam, Certificate and Personalized Letter of Reference.  These courses cover the full range of wireless fundamentals, jargon and technologies, giving you the knowledge required in the wireless business today, plus a certificate to prove it! Unlimited repeats of exams and courses.  30-day no-questions-asked 100% money-back guarantee.  This training is supplied to the United States Government under GSA Contract GS-02F-0053X.

Purchase the courses in this set of three, or individually as best meets your needs.

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Course 2231 Wireless Fundamentals

Radio fundamentals • Spectrum • Digital radio • Modems and Modulation • Propagation, Penetration and Fading

Wireless Fundamentals is the first course in the CWA Certification Package.

We begin with the basics: what radio is, how it's organized and how and it's used to communicate information. We begin by understanding what radio actually is, and why we use it for communications. We'll understand how radio frequencies are in the Gigahertz range, used within frequency bands measured in the Megahertz wide.

Then we will look at the spectrum, i.e. standardized bands of frequencies, how they are allocated and the need for licenses. You will learn which bands are used for what, from cordless phones to WiFi and cellular, including the new 700-MHz bands.

Next, we'll understand how information is represented using radio. The first stop is a quick review of old-fashioned analog radio and TV, followed by what most systems use today: digital. We'll spend some time understanding digital, how 1s and 0s are communicated by modems and familiarize you with jargon and buzzwords like QAM and QPSK.

We'll finish off with radio transmission issues, including propagation, penetration and fading.

Course Outline
1. Radio Fundamentals
2. Wireless Spectrum and Radio Bands
3. Analog Radio
4. Digital Radio: How Modems Work
5. Propagation, Penetration and Fading

Course Objectives
On completion of this course, you will be able to explain
• What is meant by "radio"
• Why we use it
• The frequencies and bands that are used
• Which services each is used for
• How we represent 1s and 0s on these bands, and
• Transmission characteristics including propagation, penetration and fading.

Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$29 individual, 5 seats $88

Certified Wireless Analyst (CWA) Certification Package
Three courses including this one with unlimited repeats, TCO CWA Certification and Letter of Reference
$139 individual, 5 seats $429

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

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Course 2232 Mobile Communications

Cellular Principles • Mobility • Handoffs • Digital Voice • Mobile Internet • The Generations: 1G, 2G, 3G, 4G The Technologies: FDMA, TDMA, CDMA, OFDM • The Systems: GSM, 1X, UMTS, HSPA, LTE

Course 2232 Mobile Communications is the second course in the CWA Certification Package. With a good foundation in place, we'll cover mobile communications from A to Z. This is where the money is!

We begin with basic mobile network concepts and mobility terminology including base stations and transceivers, mobile switches and backhaul, handoffs and cellular radio concepts.

Then, we cover spectrum-sharing technologies and their variations: FDMA, TDMA, CDMA and OFDM, the generations of technology 1G, 2G, 3G and 4G, and the technologies GSM, 1X, UMTS, HSPA and LTE.

Course Outline
1. Mobile Network Components and Operation
2. Cellular
3. 1G: Analog Frequency-Division Multiple Access
4. Second Generation: Digital Cellular
5. Digital Cellular: Voice Communications
6. Internet Access via Cellular: "Data" Communications
7. 2G: TDMA (IS-136) Time-Division Multiple Access
8. 2G: TDMA (GSM) Time-Division Multiple Access
9. 2G: CDMA Code-Division Multiple Access
10. Spread Spectrum
11. CDMA Operation and Patents
12. 3G: CDMA 1X and UMTS
13. 4G: LTE
14. 4G: OFDM
15. Dynamic Assignment of Subcarriers
16. Spectrum-Sharing Roundup: FDMA, TDMA, CDMA, OFDM

Course Objectives
On completion of this course, you will be able to
• Draw a model of a cellular wireless telecommunications network
• Identify all of its components and technologies from handset to mobile switch
• Explain what "cellular" radio systems are is and why they are used
• Explain what a handoff is, and how this implements mobility
• Explain the characteristics and operation of FDMA, TDMA, CDMA and OFDMA,
• How each was deployed for AMPS, GSM, UMTS and LTE
• Explain the difference between what cellphone carriers call "voice" and "data" and
• Mobile internet access.


Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$49 individual, 5 seats $149

Certified Wireless Analyst (CWA) Certification Package
Three courses including this one with unlimited repeats, TCO CWA Certification and Letter of Reference
$139 individual, 5 seats $429

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

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Course 2233 Fixed Wireless

Wireless LANs • 802.11 Standards • WiFi • Security • Bluetooth • WiMAX • Point-to-Point Microwave • Satellites

Course 2233 Fixed Wireless is the third and final course in the CWA Certification Package. We'll round out your knowledge with wireless that does not support mobility, including the most important, WiFi, and other current technologies.

We'll start with infrared - remote controls for TVs - then cover Bluetooth.

Next is WiFi, more accurately called 802.11 Wireless LANs. We'll explain how WiFi works and survey the different variations like 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac and more. Then we'll cover the crucial issue of security on WiFi and why you want WPA-2 personal.

We'll cover WiMAX, also known as 802.16, and understand what the future of WiMAX is.

Course Outline
1. Infrared
2. Bluetooth
3. WiFi: Wireless LANs
4. WiFi Security and WPA2
5. 802.16 WiMAX
6. Point-to-Point Microwave
7. Satellite

Course Objectives
On completion of this course, you will be able to explain
• How TV remote controls communicate,
• How Bluetooth uses frequency hopping to define channels,
• How WiFi and wireless LANs work,
• The relative merits of different flavors of 802.11,
• How WiFi security is implemented and the best choice,
• What WiMAX is and where it is headed,
• What point-to-point microwave is and its applications, and
• The differences in operation and application for LEO and GEO satellite communications.

Individual Course  
with unlimited repeats, Teracom Course Completion Certificate
$29 individual, 5 seats $88

Certified Wireless Analyst (CWA) Certification Package
Three courses including this one with unlimited repeats, TCO CWA Certification and Letter of Reference
$139 individual, 5 seats $429

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

Teracom Advantages
 
• Proven courses used by the biggest telecom carriers to train their employees
These courses are the same courses used by the biggest telecom carriers in the business to train their employees - constantly updated to deliver the core technical knowledge required in the telecom business today. 
This is the best quality training of its kind available.
• GSA Schedule
Teracom online courses and certification packages are on our US Government supply contract... which took two years and a 200-page application... so you know you are getting quality.
• 100% Money-Back Guarantee
You are protected by Teracom's 30-day, no-questions-asked, 100% money-back guarantee.
• Career-enhancing knowledge
This training is an ideal way to implement a career-enhancing upgrade to your knowledge, 
or to prepare for a job in the telecommunications business.
• Guaranteed to Pass with the Unlimited Plan
Choose the Unlimited Plan for unlimited repeats of courses and exams - which means you can retake courses to refresh your knowledge in the future, and guaranteed to pass the exam if you're willing to learn.  unlimited plan info
• Self-paced training
The courses and their lessons can be done at your own pace. There are no time limits for completing a lesson and moving to the next one. The courses may be done in any order.
• Team training

These courses are a highly cost-effective and consistent way for managers to get team members up to a common speed with measurable results. The myTeracom Learning Management System provides management reports showing your team's progress with a few clicks of the mouse.

  

Available CTNS Course Book / Certification Study Guide

T4210 Telecom, Datacom and Networking for Non-Engineers CTNS Study Guide

Technical Level and Intended Audience

Our training has been taught to wide acclaim across North America since 1992 and is designed for the non-engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless and networking.

Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.

Based on Teracom's proven instructor-led training courses developed and refined over twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others, Teracom online courses are top-notch, top-quality and right up to date with the topics and knowledge you need.

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Use Puffin Browser on tablets and phones

Teracom's high-quality online courses are delivered in Google Chrome or Puffin browsers on any Windows or mac desktop or laptop, iPad, android tablet or phone with an internet connection... to any number of people, anywhere, anytime.       system requirements 

Ideal for self-paced training, courses are divided into lessons. Stay on a lesson for as long as you like, and move to the next lesson then write the course exam only when ready.

With the Unlimited Plan, you can repeat exams as needed, and retake courses anytime in the future.