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High-Quality Telecommunications Training Courses Online

Get up to speed on telecom concepts, equipment, jargon, technologies and practices
... gain career-enhancing knowledge that lasts a lifetime!

online telecommunications wireless OSI network IP Ethenet MPLS courses
course catalog
Core Telecom Training - CTNS Courses
Voice over IP and SIP
Wireless Specialization - CWA Courses
Great value - CIPTS Certification
CTNS Unlimited Plan $219 details
Certified Telecommunications Network Specialist
Six courses, unlimited course and exam repeats,
TCO Certification, Certificate, Letter of Reference.
30-day 100% money-back guarantee.
CIPTS Unlimited Plan $159
IP Training – four courses
CWA Unlimited Plan $139
Wireless specialization 
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Fundamentals of
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Best Telecommunications Certifications
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& refresh your knowledge anytime.
TCO Certification Packages
Teracom is a TCO certified gold training partner
TCO Certification Packages are sets of courses and exams plus certification at a discounted price.  
The exclusive Unlimited Plan gives you unlimited repeats of courses and exams ... which means guaranteed to pass... and refresh your knowledge anytime in the future!
You get a Certificate suitable for framing plus - another Teracom exclusive - a personalized Letter of Reference / Letter of Introduction for your résumé detailing the knowledge your TCO Certification represents and inviting the recipient to contact Teracom for verification.  
more info
TCO Certified Telecommunications Network Specialist (CTNS) Package
TCO Certified IP Telecom Network Specialist (CIPTS) Package
TCO Certified Wireless Analyst (CWA) Package
Course Descriptions
Interactive lessons, rich with photographs, illustrations and video make this self-paced learning enjoyable!
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Quality You Can Trust
Benefit from decades of knowledge, insight and experience distilled into clear lessons designed for non-engineers,
logically organized to build one concept on another… in plain English.  Join our thousands of satisfied customers including:
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List of Courses
CTNS Courses
Course 2201 The PSTN
Loops and Trunks  •  POTS  •  Circuit-Switching  •  LECs, CLECs and IXCs  •  Analog  •  Voiceband  •  DTMF  •  SS7
In this online telecommunications course, we begin with a history lesson, understanding how and why telephone networks and the companies that provide them are organized into local access and inter-city transmission, or as we will see, Local Exchange Carriers (LECs) and Inter-Exchange Carriers (IXCs).
Then we will establish a basic model for the PSTN and understand its main components: Customer Premise, Central Office, loop, trunk, outside plant, circuit switching, attenuation, loop length, remotes, and why knowledge of the characteristics of the loop remains essential knowledge even though we are moving to Voice over IP.
Next, we'll cover aspects of telephony and Plain Ordinary Telephone Service, including analog, the voiceband, twisted pair, supervision and signaling including DTMF. The course is completed with an overview of SS7, the control system for the telephone network in the US and Canada.
On completion of this telecommunications course online, you will be able to draw a model of the Public Switched Telephone Network, identify and explain its components and technologies including:
• Loops and trunks, CO, telephone switches and circuit-switching
• Twisted pair, the outside plant, remotes, fiber to the neighborhood
• The founding, breakup and re-emergence of AT&T in the US; Bell & TELUS in Canada
• LECs, IXCs and CLECs
• Plain Ordinary Telephone Service (POTS):
• Analog, the voiceband, how it relates to copper wires, electricity, circuits and sound
• Supervision, dial tone, ringing, lightning protection, tip and ring, -48 volts
• Touch-tone and DTMF
• Basics of SS7 and call routing
Course 2206 Wireless Telecommunications
Mobility  •  Cellular Networks  •  Internet over Cellular  •  GSM and TDMA  •  UMTS and 1X CDMA  •  LTE  •  WiFi   •  Satellite
In many parts of the world, particularly outside Canada, the US and Western Europe, this is the physical telephone network, as deploying radio transceivers is far cheaper than embarking on a new project to pull copper wires and/or fiber to every residence.
Most of this course is devoted to mobile wireless telecommunications. We begin with basic concepts and terminology including base stations and transceivers, mobile switches and backhaul, handoffs, cellular radio concepts and digital radio concepts.
Then, we cover spectrum-sharing technologies and their variations in chronological order: GSM/TDMA vs. CDMA for second generation, 1X vs. UMTS CDMA for third generation along with their data-optimized 1XEV-DO and HSPA, how Steve Jobs ended the standards wars with the iPhone and explaining the OFDM spectrum-sharing method of LTE for 4G.
This course is completed with a lesson on WiFi, or more precisely, 802.11 wireless LANs, and a lesson on satellite communications.
You’ll gain a solid understanding of the key principles of wireless and mobile networks:
• Coverage, capacity and mobility
• Why cellular radio systems are used
• Mobile network components and operation
• Registration and handoffs
• Digital radio
• "Data" over cellular: Internet access
• Cellular technologies: FDMA, TDMA, CDMA, OFDM
• Generations: 1G, 2G, 3G, 4G
• Systems: GSM, UMTS, 1X, HSPA, LTE
• WiFi, 802.11 wireless LANs
• Satellite communications
The remaining four courses in the CTNS package are on the "IP" telecommunications network and its three main enabling technologies: Ethernet, IP and MPLS, and beginning with the OSI model and its layers to establish a framework.
If you'd prefer to take just these four "IP" courses, please check out the Certified IP Telecom Network Specialist package.
Course 2212 The OSI Layers and Protocol Stacks
Protocols & Standards   •  OSI Model   •  Layers   •  Protocol Stacks   •  How Protocol Stacks Work
This course establishes a framework for all of the subsequent discussions: the OSI 7-Layer Reference Model, which identifies and divides the functions to be performed into groups called layers. This framework is required to sort out the many functions that need to be performed, and to be able to discuss separate issues separately.
First, we'll define the term "protocol" and compare that to a standard. Then we'll define "layer" and how a layered architecture operates, and provide an overview of the name, purpose and function of each of the seven layers in the OSI model.
Then, we'll go back through the story more slowly, with one lesson for each of the layers, examining in greater detail the functions that have to be performed and giving examples of protocols and how and where they are used to implement particular layers.
The result is a protocol stack, one protocol on top of another on top of another to fulfill all of the required functions. To make this more understandable, this course ends with the famous FedEx Analogy illustrating the concepts using company-to-company communications, and an analogy of Babushka dolls to illustrate how the protocol headers are nested at the bits level.
On completion of this course, you will be able to
Define a protocol and differentiate that from a standard
• E
xplain why a layered architecture is required
List the seven layers of the OSI model, the name, purpose and functions of each
• Explain how the layers relate to each other
Explain how a protocol stack operates and protocol headers.
Course 2111 Ethernet, LANs and VLANs - which could also be titled "Layer 2"
MAC Addresses  •  802.3 and Ethernet  •  Broadcast Domains  •  LAN Cables  •  LAN Switches  •  VLANs
This course is everything you need to know about LANs.
We'll begin with the original LAN: Ethernet and its bus topology, defining "broadcast domain" and explaining its fundamental operation and characteristics: CSMA-CD access control, MAC addresses and MAC frames.
Then we'll cover the IEEE 802 standards and the evolution of Ethernet from 10BASE-T to Gig-E, LAN cables and the TIA-568 cable categories, basic cabling design; what "bridging" means and how a LAN switch works.
This course is completed with the important concept of VLANs: defining broadcast domains in software, a key part of basic network security practice.
On completion of this course, you will be able to explain
• Ethernet and the original bus design
• What a broadcast domain is
• What MAC addresses are
• The access control mechanism
• The IEEE 802 series of standards, 802.2 and 802.3
• Gigabit Ethernet on copper and fiber
• Codes like 100BASE-T
• LAN cables and the TIA-568 cable categories
• LAN switches, also called "Layer 2" switches
• How and why VLANs are used to separate devices
Course 2213 IP Networks, Routers and Addresses - which could also be titled "Layer 3"

IP Packets  •  Packet Networks  •  Routers  •  Static, Dynamic, Public, Private Addresses  •  NAT  •  IPv6  

This is a comprehensive course on IP addresses, routers and packets. We begin with the two basic principles of packet networks: bandwidth on demand, also known as overbooking or statistical multiplexing; and packet-switching, also known as packet forwarding or routing.
We'll understand what routers do and where they are located, routing tables and the basic operation of a router and the standard strategy deploying an edge router between the LANs and the WAN at each location.
Then we'll cover IP version 4: address classes and how they are assigned to Regional Internet Registries then ISPs then end-users, dotted-decimal notation, static addresses, dynamic addresses and DHCP, public addresses, private addresses and NAT.
The course concludes with IPv6: the IPv6 packet and changes from IPv4, IPv6 address allocations and assignments and end up understanding how IPv6 subnets will be assigned to broadcast domains and 18 billion billion addresses per residence.

On completion of this course, you will be able to explain
• What a packet is
• What a router is
• Overbooking and bandwidth on demand
• Why and how it can be implemented
• What a network is, what a private network is
• How routers implement a network by connecting links
• How routers move packets between broadcast domains
• Basic network design and security: packet filtering
• The basic structure and contents of a routing table
• The Customer Edge
• IPv4 address blocks: Class A, Class B and Class C
• Dotted-decimal notation
• Static addresses and dynamic addresses
• DHCP and how and why it is used to assign both
• Public addresses and private addresses
• How, why and where each is used
• NAT: Network Address Translation
• IPv6
• How IPv6 addresses are allocated to ISPs
• How each residence gets 18 billion billion IPv6 addresses

Course 2214 MPLS and Carrier Networks
Carrier Packet Networks  •  Technologies  •  MPLS  •  SLAs  •  CoS  •  Integration & Aggregation
MPLS and Carrier Networks is a comprehensive, up-to-date course on the networks companies like AT&T build and operate, how they are implemented, the services they offer, and how customers connect to the network.
The IP packets and routing of the previous course is one part of the story. Performance guarantees, and methods for quality of service, traffic management, aggregation and integration is another big part of the story, particularly once we leave the lab and venture into the real world and the business of telecommunications services.
We'll begin by establishing a basic model for a customer obtaining service from a provider, defining Customer Edge, Provider Edge, access and core, and a Service Level Agreement: traffic profile vs. transmission characteristics.
Next, we'll understand virtual circuits, a powerful tool used for traffic management and how they are implemented with MPLS, explaining the equipment, jargon and principles of operation.
Without bogging down on details, we’ll cut through buzzwords and marketing to demystify
• Carrier packet networks and services
• Customer Edge (CE) and Provider Edge (PE)
• Service Level Agreements
• Traffic profiles
• Virtual circuits
• QoS, Class of Service and Differentiated Services
• Integration, convergence and aggregation
• MPLS and other network technologies
• How this relates to TCP/IP
• How MPLS is used for business customer VPNs
• How MPLS is used for integrated access:
• How all services are carried together on one circuit
• How MPLS is used to prioritize and manage IP packets
• "MPLS services" vs. the Internet
This course can be taken by those who need just an introduction to carrier networks and MPLS, as well as by those who need to establish a solid base on which to build more detailed knowledge.
Voice over IP and SIP Courses
Course 2221 Fundamentals of Voice over IP
Jargon & Buzzwords  • VoIP Phone System Components and Operation  •  Voice Packetization  •  LANs and WANs  • 
VoIP Phones: MAC Address, DHCP, IP, UDP, RTP, QoS  •  SIP, Softswitches & SIP Trunking • Cloud • The Future
course 2221 fundamentals of voice over IP
Fundamentals of Voice over IP is a complete introduction to everything Voice over IP.
You'll learn the fundamental ideas and principles of a VoIP telephone system,
VoIP, SIP & all the other jargon - what it actually means and how it all works together.
At each step, we'll also cover supporting and related technologies like Ethernet MAC frames and codecs and video over IP. Take a look at the outline of all of the topics covered in this course!
This course can be taken by anyone who needs to get up to speed on all things VoIP.
You will gain career-enhancing knowledge of the components and operation of Voice over IP systems, and learn what all of the jargon and buzzwords mean. Gain solid knowledge you can leverage... and a course certificate to prove it.
You can do the lessons as many times as you like, now and in the future.
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CWA Courses
Course 2231 Wireless Fundamentals
Radio fundamentals  •  Spectrum  •  Digital radio  •  Modems and Modulation  •  Propagation, Penetration and Fading
Wireless Fundamentals is the first course in the CWA Certification Package. We begin with the basics: what radio is, how it's organized and how and it's used to communicate information.
We begin by understanding what radio actually is, and why we use it for communications. We'll understand how radio frequencies are in the Gigahertz range, used within frequency bands measured in the Megahertz wide.
Then we will look at the spectrum, i.e. standardized bands of frequencies, how they are allocated and the need for licenses. You will learn which bands are used for what, from cordless phones to WiFi and cellular, including the new 700-MHz bands.
Next, we'll understand how information is represented using radio. The first stop is a quick review of old-fashioned analog radio and TV, followed by what most systems use today: digital. We'll spend some time understanding digital, how 1s and 0s are communicated by modems and familiarize you with jargon and buzzwords like QAM and QPSK.
We'll finish off with radio transmission issues, including propagation, penetration and fading.
On completion of this course, you will be able to explain
• What is meant by "radio"
• Why we use it
• The frequencies and bands that are used
• Which services each is used for
• How we represent 1s and 0s on these bands, and
• Transmission characteristics including propagation, penetration and fading.
Course 2232 Mobile Communications
Cellular Principles • Mobility • Handoffs • Digital Voice • Mobile Internet • The Generations: 1G, 2G, 3G, 4G 
The Technologies: FDMA, TDMA, CDMA, OFDM • The Systems: GSM, 1X, UMTS, HSPA, LTE
Course 2232 Mobile Communications is the second course in the CWA Certification Package. With a good foundation in place, we'll cover mobile communications from A to Z. This is where the money is!
We begin with basic mobile network concepts and mobility terminology including base stations and transceivers, mobile switches and backhaul, handoffs and cellular radio concepts.
Then, we cover spectrum-sharing technologies and their variations: FDMA, TDMA, CDMA and OFDM, the generations of technology 1G, 2G, 3G and 4G, and the technologies GSM, 1X, UMTS, HSPA and LTE.
We'll understand the difference between "voice" plans and "data" plans, how mobile Internet access is implemented for a smartphone, and how you can keep kids quiet on car trips by turning your phone into a mobile WiFi base station.
On completion of this course, you will be able to
• Draw a model of a cellular wireless telecommunications network
• Identify all of its components and technologies from handset to mobile switch
• Explain what "cellular" radio systems are is and why they are used
• Explain what a handoff is, and how this implements mobility
• Explain the characteristics and operation of FDMA, TDMA, CDMA and OFDMA,
• How each was deployed for AMPS, GSM, UMTS and LTE
• Explain the difference between what cellphone carriers call "voice" and "data" and
• Mobile internet access.
Course 2233 Fixed Wireless
Wireless LANs • 802.11 Standards • WiFi • Security • Bluetooth • WiMAX • Point-to-Point Microwave • Satellites
Course 2233 Fixed Wireless is the third and final course in the CWA Certification Package. We'll round out your knowledge with wireless that does not support mobility, including the most important, WiFi, and other current technologies.
We'll start with infrared - remote controls for TVs - then cover Bluetooth.
Next is WiFi, more accurately called 802.11 Wireless LANs. We'll explain how WiFi works and survey the different variations like 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac and more. Then we'll cover the crucial issue of security on WiFi and why you want WPA-2 personal.
We'll cover WiMAX, also known as 802.16, and understand what the future of WiMAX is.
We finish off with point-to-point microwave systems, and satellites: Low Earth Orbit (LEO) and Geosynchronous Earth Orbit (GEO) satellites and how they are used for voice and data communications.
On completion of this course, you will be able to explain
• How TV remote controls communicate,
• How Bluetooth uses frequency hopping to define channels,
• How WiFi and wireless LANs work,
• The relative merits of different flavors of 802.11,
• How WiFi security is implemented and the best choice,
• What WiMAX is and where it is headed,
• What point-to-point microwave is and its applications, and
• The differences in operation and application for LEO and GEO satellite communications.
TCO Certification Packages
Teracom is a TCO certified gold training partner
TCO Certification Packages are high-quality training courses plus certification at a discounted price.
The exclusive Unlimited Plan gives you unlimited repeats of courses and exams
... which means guaranteed to pass... and refresh your knowledge anytime in the future!
You get a Certificate suitable for framing plus - another Teracom exclusive - a personalized Letter of Reference / Letter of Introduction for your résumé detailing the knowledge your TCO Certification represents and inviting the recipient to contact Teracom for verification.
CTNS: Certified Telecommunications Network Specialist
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CTNS: Certified Telecommunications Network Specialist
The CTNS Certification Package is a set of six comprehensive courses plus Certified Telecommunications Network Specialist certification from the Telecommunications Certification Organization. Covers all major topics including telecommunications fundamentals and the telecom business, cellular and WiFi, Ethernet LANs, IP packets, addresses, routers and networks, MPLS, the Internet, VoIP and VPNs:
CIPTS: Certified IP Telecom Network Specialist
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CIPTS: Certified IP Telecom Network Specialist
The Certified IP Telecom Network Specialist (CIPTS) certification package will give you a structured understanding of the new generation IP telecom network, including fundamentals, jargon, technologies, solutions and standard practices. Ethernet LANs and MAC frames, Optical Ethernet, IP packets and addresses, routers, IPv6, and carrier networks and services including MPLS in these four courses:
CWA: Certified Wireless Analyst
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CWA: Certified Wireless Analyst
The Certified Wireless Analyst (CWA) Certification Package includes three courses covering the full range of wireless technologies, delivering the broad knowledge base required of an analyst in the wireless business. Get up to speed, fill in gaps and learn the fundamentals, concepts, technologies, jargon and buzzwords behind today's wireless with these courses:
Certification Exam Only
CIPTS: Certified IP Telecom Network Specialist
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CTA: Certified Telecommunications Analyst

The Telecommunications Certification Organization Certified Telecommunications Analyst certification is concrete proof of your telecom, datacom and network knowledge for current or future employers.

CTA Certification proves the breadth and depth of your knowledge of telecommunications, including understanding the big picture and how everything fits together.
This knowledge allows you to perform analysis, write reports, make recommendations... be a Telecommunications Analyst. It also allows you to be a Subject Matter Expert (SME). Analyst and SME positions pay more than programmer positions.
Instructor-Led Course 101, DVD Course Package V530 Full Library, and the Telecom 101 textbook all cover the knowledge required for CTA... or use your existing knowledge.
Unlimited exam repeats included.
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Teracom Advantages
Proven courses used by the biggest telecom carriers to train their employees
These courses are the same courses used by the biggest telecom carriers in the business to train their employees - constantly updated to deliver the core technical knowledge required in the telecom business today.
This is the best quality training of its kind available.
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Teracom online courses and certification packages are on our US Government supply contract... which took two years and a 200-page application... so you know you are getting quality.
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Career-enhancing knowledge
This training is an ideal way to implement a career-enhancing upgrade to your knowledge,
or to prepare for a job in the telecommunications business.
Guaranteed to Pass with the Unlimited Plan
Choose the Unlimited Plan for unlimited repeats of courses and exams - which means you can retake courses to refresh your knowledge in the future, and guaranteed to pass the exam if you're willing to learn.  unlimited plan info
Self-paced training
The courses and their lessons can be done at your own pace. There are no time limits for completing a lesson and moving to the next one. The courses may be done in any order.
Team training
These courses are a highly cost-effective and consistent way for managers to get team members up to a common speed with measurable results. The myTeracom Learning Management System provides management reports showing your team's progress with a few clicks of the mouse.  more info
Available CTNS Course Book / Certification Study Guide
companion reference textbook and study guide
Telecom, Datacom and Networking for Non-Engineers
CTNS Course Book / Certification Study Guide
7" x 9" softcover book • 362 pages
5-star rating on amazon customer reviews
Six in one! This invaluable companion reference book and study guide contains all of the text and the main graphic from every lesson in all six CTNS courses.
Get a professionally bound printed copy to enhance your learning!
buy printed companion reference textbook - CTNS study guide
also available as an eBook ISBN 9781894887069
on iTunes iBookstoreGoogle Play Books and Kindle
  buy iBook on itunes store buy eBook on Google Play ebook store buy eBook for amazon kindle
Available CWA Course Books / Certification Study Guides
book E2232 Mobile Communications course book on Google Play
Course 2231 Wireless Fundamentals
Course Book / Certification Study Guide
8.5" x 11" format course book
ISBN 9781894887847 (eBook)
FREE, downloadable and printable
get it on google play
book E2232 Mobile Communications course book on Google Play
Course 2232 Mobile Communications
Course Book / Certification Study Guide
8.5" x 11" format course book
ISBN 9781894887007 (eBook)
get it on google play
book E2232 Mobile Communications course book on Google Play
Course 2233 Fixed Wireless
Course Book / Certification Study Guide
8.5" x 11" format course book
ISBN 9781894887021 (eBook)
get it on google play
Technical level and intended audience
Our training has been taught to wide acclaim across North America since 1992 and is designed for the non-engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless and networking.
Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.
Based on Teracom's proven instructor-led training courses developed and refined over twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others, Teracom online courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
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