A Full Week of Telecom Training for Non‑Engineers
Telecom BOOT CAMP covers the whole telecom and networking picture from fundamentals to future trends.
Get up to speed on today's telecom technologies. Fill the gaps. Demystify the jargon and build a solid knowledge base.
TCO CTNS, CVA and CTA Certifications included.
Five days of career- and productivity-enhancing training, with three TCO Certifications. You get two detailed reference books printed in color and 15 bonus online courses to refresh your knowledge any time after. Value priced at $2495.
Major update for 2020! 5G, broadband, cloud computing, data centers, web services and more!
Teracom's courses have been taught to wide acclaim across North America since 1992 and are designed for the non-engineering professional needing to fill in the gaps, build a solid base of knowledge… and understand how it all fits together. Totally up to date for the 2020s!
Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together… knowledge they've been needing for years. Others on course their first week on the job remarked “what a wonderful way to get started in the business”.
Here's a sampling of reviews and comments from people who have taken this course:
"Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately."
- Rusty Walther, Vice President, Client Services, AboveNet Communications
"Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT."
- Serena Laursen, Microsoft
"Thank you for conducting a very successful course last week. It was both informative and interesting and you were able to find the perfect balance of sharing deep knowledge, provide relatable examples and lighten it up with great humor. The feedback that we have received has been extremely positive."
- Charlotte Kaheru, International Finance Corporation, World Bank
"The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!"
- Gary Lundberg, Copper Mountain Networks
Whether you work for an organization that produces telecom, datacom or networking products or services; or you buy these products and services - or just have to get up to speed on what all the rest of them are talking about when they say “SIP trunking”, “Ethernet”, “MAC frame”, 4G, MPLS or VPN…
“Best course we have ever had onsite at 3Com”
"Perfect content; well organized, well paced, building block approach, resulted in a very nice cathedral"
- Jim George, Qualcomm
"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference"
- Kieran Delaney, Maritime Life
"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident."
- Judith Myers, AT&T
"Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly."
- Jim Geiss, CenturyLink
"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar"
- Kirk Kroeker, IEEE Computer Society
"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing"
- Orlando Jasso, AboveNet Communications.
"Layman's terms with humor was very relaxing - helped me concentrate... understanding is now CLEAR ... the manual will be very helpful"
- Linda Côté, Bell Canada
"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms"
- Susan Coleman, Bell Sygma
"Best course materials ever; the full text descriptions are invaluable. Course filled in so many gaps for me. Bravo!"
- Ross Brooks, Vertek
"Outstanding! The best I've encountered, and I've attended many seminars."
- Bob Gibbons, WMX Technologies
One of the biggest challenges in telecommunications is dealing with all of the acronyms, abbreviations, jargon and buzzwords.
The list goes on and on: Broadband, Ethernet, TCP/IP, SIP trunking, OSI, Layer 2, VoIP, Hosted PBX, DSL, OE, PRI, ILEC, POP, MAN, Wi-Fi, LAN, WAN …
It can be very frustrating sitting in meetings with these terms flying around and not understanding most of them… particularly when someone asks your opinion.
Plus, there is a second-order problem: even if you were to figure out all of the current jargon and buzzwords, there will surely be more next month!
The solution? Understand the fundamentals. Take the cover off the box and see what it does and how it works. Doing this, you'll find out there are only four or five fundamental ideas in telecom, with ongoing incremental improvement in each area.
Once you understand the fundamentals, not only will the buzzwords and jargon be demystified, you'll have a solid knowledge base. In the future, if you're not familiar with the exact product someone is discussing, you'll still know what they are talking about.
We'll begin with a big-picture view, identifying the different parts of the network, understanding how circuits are implemented by carriers, how carriers interconnect, and the residential, business and wholesale services.
We'll make sure everyone is starting at the same level, with telecom essentials like how bits are represented using pulses on fiber and LAN cables, how bits are represented using modems on wireless and coax systems, and the different kinds of multiplexing.
Without bogging down on details, you'll learn the mechanics of the broadband converged telecom network: IP packets carried in MAC frames, and how phone calls, television, images and text are digitized and carried in the IP packets.
With the fundamentals in place, we'll understand the technologies for communicating over radio, fiber and copper wires, and the mainstream technologies in each area.
In the wireless chapter, we'll start with spectrum, then you'll learn the components and operation of a mobile cellular network, 4G LTE and 5G, mobile internet, fixed wireless broadband internet, Wi-Fi and satellites.
In the fiber chapter, we'll understand the basic principles of fiber and fiber cables, wavelengths, Optical Ethernet and PONs.
For copper, you'll learn how DSL and Cable modems work, along with LAN cable categories and more.
You'll learn the kinds of equipment used, what each does, and how it all interconnects for phone calls and Internet traffic.
Taking this course to understand the fundamental ideas and mainstream technologies puts you back in control, with the confidence to contribute effectively.
In the not-too-distant future, the Internet and the Public Telephone Network will become the same thing, and all communications including phone calls, television and internet traffic will be in IP packets. A basic understanding of IP addresses and packets and what routers do is a cornerstone of modern telecommunications knowledge.
Taking this course, you'll fill the gaps in your knowledge of IP and packet networks, and fully understand the ideas of packets, IP addresses and routers. We'll demystify DHCP, static and dynamic addresses, private and public addresses and Network Address Translation. You'll also learn how everyone gets 18 billion billion IPv6 addresses.
We'll complete your knowledge with MPLS, understanding how MPLS is used as an IP packet traffic management system, to implement Class of Service quality guarantees, and to implement business communication services called MPLS VPNs.
Cloud computing and data centers are a mammoth business and one of the biggest growth areas in the telecom area today.
To understand data centers, we'll start by reviewing what the Internet actually is, and the role of ISPs. Then we'll understand the web: client-server computing over the Internet, what a web server is, how it serves web pages to clients, and how back-end processing is needed to do transactions and database operations like finding your bank balance and creating a web page to send to you to display it.
Then you'll learn how the computing power necessary to support thousands or millions of users doing this is implemented in Data Centers with Cloud Computing infrastructure to allow scalability and fault-tolerance… and how this service is sold as "Web Services" by the likes of Amazon's AWS and Microsoft Azure.
With the Web Services business sector revenue at $50 billion per year and climbing, familiarity with Data Centers and Cloud Computing is career-enhancing knowledge.
The best way to end buzzword and knowledge-gap frustration is to understand the fundamentals and build a solid vendor-independent knowledge base.
We'll start with a big-picture view, identifying the components of VoIP systems and what each does: VoIP phones, SIP, soft switches and gateways.
You'll learn all the steps involved in putting sound coming out of someone's mouth into IP packets, transporting the packets across the IP network, and reproducing the sound in someone's brain at the far end.
Then we'll put the theory into practice with a practical demonstration of Voice over IP over Wi-Fi in the classroom, to the Internet, to a cellphone in the classroom.
We'll trace the voice packets end to end through all of the devices, circuits and carriers involved, laptop to cellphone. Some people rate this part of the course the best!
Understanding how the packets move end-to-end gives you confidence and a solid knowledge base to build on; in the future, even if you're not familiar with the exact VoIP or SIP product someone is discussing, you'll still know what they are talking about.
After covering Internet VoIP for individuals, we'll compare and contrast all of the different configurations for business VoIP telephone systems.
We'll examine all of the different choices including premise softswitch, call manager, IP PBX vs. PBX replacement, hosted PBX, cloud services, SIP trunking, IP Centrex.
You'll also learn about Power over Ethernet for business phones and the recommended LAN configuration for VoIP.
You'll learn what SIP trunking is, and how it replaces expensive PRI and PBX trunks with a lower-cost service that moves VoIP over an IP network between business locations, plus includes a gateway service for PSTN phone calls, saving money in two ways.
You'll learn how Session Border Controllers are used as the edge equipment to connect different VoIP networks, and all the functions the SBC does including SIP security.
We'll see how carrier networks connect via native VoIP. You'll also learn how the 1980s switched access tariffs for connecting a call between carriers using POPs and Tandem Access Trunks on channelized digital trunk carrier systems are still used in the US, Canada and many other countries… and why it will take time to evolve that to packets.
Whether it is Skype or Skype for Business over the Internet, or a Cisco Call Manager and SIP trunking, call quality is of primary importance, particularly for the callers!
You'll gain useful knowledge of what affects VoIP quality and how problems can be corrected. You'll learn how voice quality is measured and factors that affect it including codec, delay, jitter and lost packets. We'll demystify how packets actually get delayed or "lost", and listen to the sound effects.
Telecommunications allows information transfer; but can also be a venue for malicious attacks. We'll update your knowledge and fill the gaps with a wide survey of all things security, risks and measures, beginning with phishing and extortion emails, network security, firewalls and ports, encryption, authentication, certificates, Wi-Fi security, VPNs, viruses, trojans and exploits.
You'll get up to speed on the current state of 5G, and learn about its immediate benefit: 40% more efficient than LTE.
We'll understand the design goals for 5G and review the New Radio spectrum allocations: 700 MHz, 800 MHz, 2.5 GHz and 3.5 GHz and millimeter-wave bands, and discuss the pros and cons and typical applications of each.
We'll finish with the Qualcomm Snapdragon X55 chip that is the enabler for the first wave of 5G smartphones… and commands a royalty of 3.25% of the retail price of a phone.
We'll start off understanding exactly what "Internet of Things" would mean, why an engineer would call it "Things Communicating Over the Internet", what the Things could be, how and what the Things might communicate, how we get a computer in every Thing, and how we power every Thing.
We finish with application examples for VoIP, convergence, IoT and 5G with public safety interagency communications, Star-Trek-type personal communicators for hospitals, converged applications running on business VoIP phones, contact centers, platooning to make road trains of automobiles, ultra low-power monitoring and tracking, virtual reality and augmented reality and Smart Cities.
The knowledge you gain taking this renowned training course is vendor-independent foundational knowledge in telecommunications, networks, IP, packets, fiber, wireless: fundamentals, technologies, standard practices, and how it all fits together.
You will be able to build on this proven knowledge base to quickly get up to speed for a particular project - then have the versatility to work on subsequent projects.
Not only will it eliminate buzzword frustration, the cost of this training will be repaid in improved accuracy and productivity gain many times over.
Teracom's proven instructor-led training courses have been developed and refined over many years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others… and are totally updated for the 2020s.
Register today to get this career-enhancing addition to your knowledge skills!
Save $695! BOOT CAMP is value priced at only $2495 for the full week, a savings of $695 over individual pricing.
You get the high-quality, up-to-date Course 101 Broadband, Telecom, Datacom and Networking for Non-Engineers plus Course 130 Voice over IP, SIP, Security, 5G and IoT, with a live professional instructor consistently rated "excellent" by students, two printed course books in color, and three bonus Certification Packages with online courses and TCO Certification exams: CTNS, CVA and CTNS (value $1895).
BOOT CAMP is our three-day core training plus two days on VoIP, SIP, Security, 5G and IoT, representing the full knowledge set in telecom today.
Our philosophy is: start at the beginning. Understand the fundamental ideas. Understand mainstream technologies that implement these ideas. Learn the acronyms, abbreviations and jargon. Get an unbiased big-picture view that will give you the knowledge you need to ask the right questions, make meaningful comparisons and informed decisions.
Our goal is to eliminate frustration, increase confidence, accuracy and productivity by building a solid vendor‑independent knowledge base that has both immediate and long-term value.
The first part of Course 101 is six chapters that cover the fundamentals of telecom, filling gaps, explaining concepts and establishing a solid knowledge base. First is a high-level pass with a big-picture view and introducing all of the course topics. Then we progress in a logical order: how telecom circuits are provisioned by carriers, telecom fundamentals, followed by IP packet network fundamentals. Then you'll learn about the Internet as a business: ISPs, web services like AWS, cloud computing and data centers. We'll review today's services in the residential, business and wholesale categories. The fundamentals are completed with digital media: how voice is digitized, digital video, digital images, digital quantities and digital text.
We begin with a comprehensive big-picture introduction to broadband telecom: the concepts of convergence and broadband, today's telecom network, the parts of the network, the three key technologies: Ethernet, IP and MPLS, what they are and what each does. You'll learn how a circuit is implemented end-to-end, and identify today's standard residential, business and wholesale services.
Next, we'll ensure you have a solid foundation in the fundamental ideas of telecom: the elements of a circuit; terminals, clients, servers and peers; how bits are represented on fiber with pulses; and how bits are represented with modems on wireless, cable TV and DSL. Then we'll understand how capacity is shared to carry many users' traffic on common facilities: Frequency Division Multiplexing, Time Division Multiplexing, overbooking and Bandwidth on Demand.
In this chapter, we'll ensure you also have a solid foundation in the fundamentals and jargon of the network. Today's converged telecom network is based on what used to be called "data communications": packets in frames. Without bogging down on details, we'll review basic circuit configurations, understand how routers relay packets from one circuit to another, and how the packets are actually transmitted from one device to another in frames. You'll fill gaps and get up to speed on IP packets, MAC frames and MPLS labels, what each is for and how they work together.
The Internet, which started out as a way to send text email messages, is now worldwide converged broadband communications. In this chapter, we'll understand what exactly an Internet Service Provider does, and how they get packets delivered world-wide. We'll review web clients, browsers and apps, web servers, then understand the huge business of web services, cloud computing and data centers.
No foundation in telecom would be complete without understanding where the money is: services with recurring billing. We'll organize services into Residential, Business and Wholesale, and identify today's standard choices and offerings in each area. We'll cover Broadband Internet for residences, plus Internet VoIP with PSTN phone number, and streaming video; in the business category VPNs, SIP trunking, PRI and Centrex; and wholesale services dark fiber, wavelengths, Carrier Ethernet and IP transit.
The converged network carries all media: voice, video, text and images in packets. An essential first step is digitizing the media, representing it using 1s and 0s, to be carried in said packets. We'll understand how voice is digitized and reconstructed, and the G.711 64 kb/s standard. The same principles apply to images and video in formats like jpg and mp4 video. We'll review binary and hexadecimal, and finish with unicode for text and emojis.
In the second part of the course, we explore the three main technologies for transmitting information from one place to another, grouped into wireless, fiber and copper. We'll cover wireless spectrum, mobile network components and operation, 4G LTE, 5G, fixed wireless broadband home internet, Wi-Fi and satellites. Then you'll learn optical basics, and how networks are built with point-to-point fibers running Optical Ethernet, wave-division multiplexing, fiber in the core, metro and to the premise. We'll finish with copper-wire technologies: DSL and POTS on twisted pair, Hybrid Fiber-Coax cable TV systems, T1 and the categories of LAN cables.
In this chapter, you will learn all about wireless transmission. We'll identify the components and basic principles of operation of a mobile network. You'll understand the requirements for coverage, capacity and mobility, and why cellular radio systems are used. You'll learn how mobile to PSTN phone calls are connected, how mobile Internet works, roaming and virtual operators. You'll learn about 4G LTE and 5G for mobile, and fixed wireless broadband internet. We'll cover WiFi and the latest 802.11ax standard, and finish with satellite communications.
The core of the converged network is routers connected point-to-point to other routers with fiber. Telephone companies that used to pull copper access wires to every home in a suburb are investing to pull an access fiber to every home. In this chapter, we'll cover the basics of fiber, the makeup of fiber cables, wavelengths and WDM. You'll understand how Optical Ethernet is used to actually implement the fiber connections, and how OE is used in the core, in metro areas, and fiber to the premise via Passive Optical Networks (PONs).
Before wireless and fiber, two copper wires were used as the physical access circuit for telephone and cable TV service in suburbs and cities. Today, these wires are used to deliver broadband. In this chapter, we'll understand how DSL broadband service runs on twisted pairs put in place for analog POTS telephone service; how cable modems move broadband on coaxial cable; and how both are delivered as fiber to the neighborhood then copper to the premise. To finish up, we'll review digital on copper wires: LAN cables and T1s.
In the third part of the course, we explore the equipment that is connected by the fiber, copper and wireless of Part 2 to form networks, and the place and purpose of each. Then we understand where and how connections physically take place for PSTN phone calls, for Internet traffic and CLEC services.
In this chapter, we review the different types of telecom equipment, beginning with the essentials of the broadband telecom network: Ethernet switches and IP/MPLS routers, comparing costs and capabilities. Then, we'll review the different types of customer premise equipment for broadband. To explain soft switches, call managers and SIP servers, we'll begin with legacy CO switches and PBXs to see the fundamental differences. Gateways and how they convert packets to channels completes the chapter.
To allow communications between customers of different carriers, the carriers must implement physical connections between their networks. In this chapter, you'll learn how the Internet is actually implemented, with peering and transit agreements at Internet Exchange buildings. You will also learn about POPs in toll centers: how and where local exchange service providers: ILEC, mobile providers and CATV connect together and to other carriers for phone calls with a PSTN phone number; and SS7 to set up the calls. We'll finish by understanding where a CLEC fits into the picture with equipment collocated in wire centers.
The fourth and final part of Course 101 is devoted to IP networking and MPLS. We begin with the OSI Reference Model and its layers to provide a structure for the discussion: what a layer is, what the layers are, the functions of each, and the standard protocols at each layer. Next is a chapter on Layer 2: Ethernet, 802 standards, broadcast domains and VLANs. Then, Layer 3: IP routers, IP addresses, DHCP, public and private addresses, Network Address Translation and IPv6. Chapter 15 covers the core traffic management system MPLS, and how MPLS is used to implement VPNs, classes of service, service integration and traffic aggregation. We'll conclude with a top-down review and roundup of technologies and a peek at the future of telecommunications.
There are so many functions that must be performed to interoperate systems, a structure is required to organize the functions so that separate issues can be treated separately. We'll begin the fourth part of the course with the most commonly-used structure, the ISO Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the purpose of each layer, examples of protocols like TCP and IP used to implement layers, and gain a true understanding of how a protocol stack works for applications like web surfing and VoIP.
Ethernet is now used in all parts of the network for point-to-point links between devices, implementing Layers 1 and 2 of the OSI model together. In this chapter, we'll review the basic principles of Ethernet and LANs, how it was formalized in the 802 series of standards, the concepts of MAC addresses, MAC frames and broadcast domains. You'll understand how LAN switches, also called Layer 2 switches, connect devices, and how VLANs separate devices as a basic network security function.
This chapter is devoted to IP, used to implement Layer 3. We begin with IP addressing: IPv4 address classes, subnets, DHCP, static and dynamic addresses, public addresses, private addresses and NAT. We use the simplest IP network to explore how routers implement the network by relaying packets from link to link, and also act as a point of control to deny communications based on IP address and/or port number. We'll complete the chapter with IPv6 addressing.
IP packets will be used to carry everything, including phone calls and television. But IP in itself does not include any way to prioritize or manage traffic to guarantee call quality or picture quality. In the core of a carrier's network, MPLS is used to implement those functions. In this chapter, you'll learn the basics of carrier networks and the important concept of a Service Level Agreement. Then you'll gain a practical understanding of how MPLS works and how it is used by carriers to implement VPNs, different Classes of Service, service integration and traffic aggregation.
The final chapter brings all of the concepts together with a top-down review. You'll learn valuable insight into telecom project management and methodology, and review telecom, datacom and networking technologies, services and solutions. We'll conclude with a peek at the future of telecommunications, where the telephone network and Internet become the same thing.
The first six chapters of this course are devoted to Voice over IP and SIP. You will get up to speed on Voice over IP, what SIP is and how it works, all of the jargon, buzzwords and concepts, SIP Trunking, and sort out pros and cons of VoIP systems: Softswitch / Call Manager vs. Hosted PBX vs. IP Centrex vs. Cloud Service.
We'll start with VoIP jargon and buzzwords, basics of communicating voice in IP packets, what the components of VoIP systems are and what each does: soft switches, media servers, gateways and terminals, plus the main standards and protocols used in VoIP systems. The last lesson is "where this is headed": what will people have as basic "telephone" service 20 years from now.
"Voice over IP" can happen in many different ways. We'll begin understanding VoIP phone calls with how it all started: VoIP between individuals over the Internet. You'll learn how Internet VoIP telephone service works with a practical demonstration of Voice over IP over the Internet to a Landline (Google Hangouts). We'll trace the voice packets end to end through all of the devices, circuits and carriers involved, from a laptop in the class to the Internet then back to a cellphone in the class.
We will compare and contrast all the different choices for a business VoIP phone system: upgrading an existing PBX, replacing the PBX with a Call Manager / softswitch; implementing a Hosted PBX; using Softswitch as a Service, Cloud-based services, and IP Centrex from the phone company. You'll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options.
SIP is the open, standard protocol for setting up Voice over IP telephone calls. All standards-based VoIP systems must adhere to the Session Initiation Protocol. It defines the procedure and messages to set up a phone call – or any other kind of communication. You'll learn what SIP is, how it works, demystify jargon like proxy server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. At the end of this, you'll understand how phone calls happen in VoIP telephone systems – maybe worth attending the course all by itself!
Call quality is of primary importance, particularly for the callers! In this chapter, you'll learn what affects VoIP quality and how problems can be corrected. You'll learn how voice quality is measured and factors that affect it including codec, delay, jitter and lost packets. We'll demystify how packets actually get delayed or "lost", and listen to the resulting effects. We conclude with a practical checklist of tips and recommendations for ensuring success.
We round out the Voice over IP part of the course with connections to carriers, beginning with Class of Service (CoS) performance guarantees in Service Level Agreements (SLAs) and ending with selecting a VoIP carrier. We'll cover SIP trunking to replace PBX trunks for business phone systems; connecting with gateways and Megaco; and understand how cellular, cable, internet and incumbent carriers connect for PSTN VoIP phone calls.
The VoIP section concludes with a Final Exam, fill-in-the-blanks to identify all the different pieces of information necessary to make a VoIP phone call happen, at each layer of the OSI Model. Don't panic: the class separates into groups to do the exam together, open book. It is a very useful tool to confirm BOOT CAMP knowledge gained up to this point in the week.
Communication and security go hand-in-hand, so next is a comprehensive overview of security, the threats to networks, information and systems, the measures that can be taken, and best practices.
The more things that are connected, the more ways there are for criminals to make money. In this extensive chapter, you'll get a comprehensive overview of security. We'll begin with an overview, and identification of valuable targets. We'll cover phishing and extortion, and what is actually done with data from "breaches". Next, we'll explore the risks and measures taken and best practices in network security, firewalls and ports; public and private key encryption, digital signatures, digital certificates, VPNs; viruses, trojans and exploits, and VoIP security.
The course wraps up with upcoming technologies, including 5G wireless and the Internet of Things: how everything from toasters to self-driving trucks to human brain implants will be online.
In this chapter, you'll learn about the latest developments for the deployment of the next generation of wireless: 5G. You'll learn the immediate impact of 5G: 40% increase in bits per second per Hz, support for massive MIMO and the longer-term ultra-broadband millimeter wave applications. We'll understand the design goals for 5G and review the New Radio spectrum allocations, and finish with the chip that is the enabler for the first wave of 5G smartphones.
The Internet of Things: we'll start off understanding exactly what that means, exactly, what the Things could be, how and what they might communicate, how we get a computer in every Thing, and a way to power it.
We complete Course 130 and BOOT CAMP with examples of VoIP and convergence, examples of IoT, and examples of 5G applications like platooning on interstate highways, ultra-low-power tracking, and optimizing traffic flow in Smart Cities.
Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:• Register online
• Register by phone at 1-877-412-2700
Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.
We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.
In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at
3Com, Accedian, Airbus, Alcatel, Alltel, American Broadband, APEX Telecom, ARMA, Atria Networks, AT&T, Belize Telemedia, Bell Canada, Bell Labs, Bell Mobility, Bermuda Telecom, Bloomberg, Cablevision, CANTO, Carhartt, Centre Communications, Canadian Army and Air Force, Cap Gemini, Carhartt, Cisco, City of San Francisco, ComSec Establishment, Cox Cable, CRTC, DISA Defense Systems Information Agency, DHS Department of Homeland Security, DSCI, Earthlink, Entergy, Eric Ryan Corporation, Expertech, Equifax, Ericsson/Hewlett-Packard, Florida Power and Light, Frontier Communications, GAO General Accounting Office, Genuity, GSA, Idaho Power, Intel, Intelsat, Jabil, Ketchikan Public Utilities, Keytech Bermuda Telephone Company, Kyocera, KP, KPMG, L-3 Communications, LA County, LG Electronics, MicroCell Telecom, MindSpring, MTS Allstream, New York Power Authority, NOAA, Nortel, Northwestel, NYPA New York Port Authority, Office of Naval Intelligence, Orange – France Telecom R&D, Panasonic, Qualcomm, RangeTel, Rogers Communications, Sandia National Laboratories, SDN Communications, Shared Services Canada, Shaw Communications, Shentel, SouthEast Telephone, Spawar, Splice Telecom, State of Montana, State of Nebraska, Tap Electric – New York City Transit, Telecom Training and Safety, TDS Telecom, Tektronix, Teleglobe, TELUS, The Hartford, NSA – National Security Agency, Twenty-First Century Communications, US Army, Transamerica Insurance, Universal Service Administrative Company, US Air Force, US Cellular, US Coast Guard, UTS Curacao, Verizon, Vertek, Wells Fargo, Western Iowa Telephone, Western Wireless, Winstar, World Bank
... to name a few.
Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.
We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you! Hold a private onsite course with as few as 7 people!
Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless, networking, Voice over IP (VoIP) phone systems, SIP and security.
Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.
Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.