Congrats on your new position! The course was very helpful to me. I changed industries 2-1/2 years ago from working in the staffing industry to telecom. Most of my training was on the job as we were so incredibly busy with our key account/a midwest telephone company. Needless to say it has been more than challenging. I work in supporting one of major accounts that we supply an outsoucing voice mail management solution to. I bought several telecom books and a telecom dictionary! Wrote down words I didn't inderstand - looked them up and spent time with as many technical associates on our team as possible to get some basics, it was painful. For the first six months I was sure everyone was speaking Greek! (Which, is why you should take something like this upfront!) It was time to pull it all together and I started searching the web for a course that sounded like it made sense. This one did.
Eric is a very talented trainer. (I say that because I've done training myself in my previous job) He truly does make this course work for people without/or with limited telecom background. He uses examples from everyday life and relates it to the course materials. Which, by the way are very well written, easy to read and lots of diagrams - which he goes over very clearly. I think one of best things about the course (and I'd recommend the
3-day) is that he starts with the basics and then builds into more complex arenas. The class was also small enough that you could ask questions.
When you look at the cost of the course in comparison to hours lost on the job trying to understand things, or perhaps the cost of making wrong decisions because you don't have the knowledge, it's minimal. Take you or your teams hourly wage - divide in into the course cost vs trying to do it yourself or, as I said making mistakes - trust me, it's worth it.
As I run into things on the job, I can refer to the materials.
Please feel free to contact me if you have questions! Best wishes!
Sr. Account Consultant