telecommunications training, dvd video courses, online telecom course, IP networking and MPLS training, VoIP fundamentals, books, certification


Go to Teracom home page scheduled public seminars, instructor-led telecom training, networking training, telecommunications training, VoIP training, MPLS training courses self-paced DVD video courses telecom, datacom, networking, IP, MPLS, wireless, training, learning, courses, online online certification and testing info on bringing any Teracom seminar to your location for a private team training session telecommunications training book, networking book Free online tutorials (graphic/text and VideoTutorials), plus knowledge evaluation quizzes, archived newsletter articles and more!
site map

telecommunications certification organization logo

  Certified Telecommunications Network Specialist
CTNS Certification Package
Get the core knowledge needed in telecom today with six courses
covering all major topics - plus TCO Certification to prove it!
  Course 2201: The PSTN
  •  Loops and trunks, analog, the voiceband
  •  LECs, CLECs and IXCs.  POTS and SS7.
  Course 2206: Wireless Telecommunications
  •  Mobility & cellular fundamentals
  •  GSM and TDMA. UMTS and CDMA. 4G LTE.
  •  Internet via cellular. WiFi and satellite.
  Course 2212: OSI Layers and Protocol Stacks
  •  Protocols and standards. The OSI Model.
  •  Layers: Layer 2 vs. Layer 3. Examples.
  •  Protocol stacks. How protocol stacks work.

Course 2211: Ethernet, LANs and VLANs
  •  LAN fundamentals.  Ethernet and 802 standards.
  •  MAC addresses and MAC frames
  •  LAN switches, broadcast domains and VLANs

  Course 2213: IP Networks, Routers and Addresses
  •  Packet network fundamentals. Routers.
  •  IP packets and IP addresses
  •  Static & dynamic, public & private addresses
  •  Network Address Translation (NAT). IPv6.
  Course 2214: MPLS and Carrier Networks
  •  Carrier network basics. Customer Edge (CE) device
  •  Service Level Agreements and CoS
  •  MPLS for traffic management, VPNs, integrated access
best value
CTNS Unlimited Plan $219 details
Certified Telecommunications Network Specialist
Six courses, unlimited course and exam repeats,
TCO Certification, Certificate, Letter of Reference.
30-day 100% money-back guarantee.
compatible with windows and mac desktops, laptops and notebooks, iPad, iPhone, android tablets & phones system instructions
compatible with windows and mac
desktops, laptops and notebooks, iPad,
iPhone, android tablets & phones
test your system
buy with confidence.  30-day money back guarantee.  Telecommunications Certification Organization TCO
Upgrade your skills – and your résumé – with this training and certification today.
Guaranteed To Pass with the Unlimited Plan! 
register for certification package            free previews   
Quality You Can Trust
Benefit from decades of knowledge, insight and experience distilled into clear lessons,
logically organized to build one concept on another… in plain English.  
Join our thousands of satisfied customers including:
at&t verizon bell canada microsoft intel cisco gsa cox cable
AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, NSA, CIA, FAA, US Army, Navy, Marines and Air Force, Coast Guard, CIA, IRS, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, government, local and regional telcos, broadband and fiber carriers and thousands of individuals.
gsa contract Teracom is a supplier of this training to the US Government under GSA contract GS-02F-0053X. Obtaining this Federal Supply Schedule contract involved a two-year-long process of evaluation including a customer quality rating where we scored 97%!
gsa contract 30-day, 100%, no questions asked money back guarantee.
If for any reason you change your mind during the 30 days after purchase, you can get your money back.
You have nothing to lose - and a marketable knowledge skill to gain!   Get started now!
all communications with the server are secure and encrypted gsa contract holder for this training paypal verified merchant visa and mastercard accepted american express accepted textbooks on google play textbooks on ibooks eBooks on kindle and printed copies on amazon
companion reference textbook and study guide
Optional Companion Reference Textbook available
7" x 9" softcover book   •  362 pages
Six in one! This invaluable companion reference book and study guide contains all of the text and the main graphic from every lesson in all six CTNS courses.
Get a professionally bound printed copy to enhance your learning!
buy printed companion reference textbook - CTNS study guide
also available as an eBook ISBN 9781894887069
on iTunes iBookstoreGoogle Play Books and Kindle
  buy iBook on itunes store buy eBook on Google Play ebook store buy eBook for amazon kindle
About TCO Certification
telecommunications certification organization gold training partner Teracom is a Gold Training Partner of the Telecommunications Certification Organization, authorized to administer exams for TCO certifications on the myTeracom Learning Management System and award TCO certifications.  
TCO certification is proof of your knowledge of telecom, datacom and networking fundamentals, jargon, buzzwords, technologies and solutions.  
It's backed up with a Certificate suitable for framing, plus – a Teracom exclusive – a personalized Letter of Reference / Letter of Introduction detailing the knowledge your certification represents and inviting the recipient to contact us for verification.  
You may list Teracom Training Institute as a reference on your résumé if desired.  
Benefits of Certification for Individuals
TCO Certification differentiates you from the rest of the crowd when applying for a job or angling for a promotion.
The knowledge you gain taking these high-quality courses, confirmed with TCO Certification, is foundational knowledge in radio and wireless: fundamental concepts, mainstream technologies, jargon, buzzwords, the underlying ideas – and how it all fits together.
This type of knowledge and preparation makes you an ideal candidate to hire or promote to a task, as you will be able to build on your knowledge base to quickly get up to speed and work on a particular project – then have the versatility to work on subsequent projects.
TCO Certification will help demonstrate you have this skill… a desirable thought to have in your potential manager's mind.
Benefits of Certification for Employers
Take advantage of these courses for individual learning, a team, or for an entire organization. The scalable myTeracom Learning Management System can register and manage all of your people through their courses, lessons and exams, and generates reports showing progress and scores.
For larger organizations, the courses and exams can also be licensed and deployed on an organization's internal LMS.
Teracom certification packages are an extremely cost-effective way of implementing consistent, comprehensive telecommunications and networking technology fundamentals training, ensuring that existing resources and new hires are all up to the same speed, with a common vocabulary, framework and knowledge base.
Get started today with this invaluable addition to your knowledge and skills!
What You Get With The CTNS Certification Package
1. High-quality, up-to-date, comprehensive training
You will get a solid foundation of structured knowledge, delivered in our trademark "telecom for non-engineers" style.
Cut through jargon to understand the fundamentals, technologies and buzzwords… and how it all fits together, in plain English.
2. The certification exam
Each course in the certification package has an associated exam, typically ten multiple-choice questions.
You get unlimited repeats of the exam - which means guaranteed to pass.   Plus, on achieving a passing grade:
3. Your certificate, suitable for framing
A full-color TCO Certificate suitable for framing is automatically awarded by the Learning Management System on completion of the required exams.
It can be immediately printed on plain or textured paper on any color printer and framed by student as desired, with no shipping charges. It can also be attached to the electronic version of the student's CV.  An original hard copy of your Certificate, signed and sealed, can be sent to you by mail for $25 plus first-class mail cost.
4. A personalized Letter of Reference / Letter of Introduction
You also receive a personalized Letter of Reference / Letter of Introduction explaining the courses you took and the knowledge you have, and inviting anyone you give it to to contact us as a reference... excellent addition to your CV.
5. Right to display the TCO logo
You'll have the right to display a high-resolution copy of the TCO logo on your résumé, business card, LinkedIn profile, web page, blog, or email signature.
6. TCO Certification Designation
Passing the Certified Telecommunications Network Specialist, you will be able to state that you:
-  "are a Certified Telecommunications Network Specialist",
-  "hold a Certified Telecommunications Network Specialist certification from the Telecommunications Certification Organization",
-  are "certified as a Telecommunications Network Specialist by the Telecommunications Certification Organization",
-  are a "Telecommunications Certification Organization (TCO) Certified Telecommunications Network Specialist",
-  are "TCO-certified",
and may sign your name
 - "Richard Smith, CTNS," or "Jane Smith, Certified Telecommunications Network Specialist"
7. A 30-day no-questions-asked 100% money-back guarantee.
If for any reason you change your mind, for 30 days after purchase you can get your money back.
You have nothing to lose! – and a marketable skill to gain!   Start now.
get started now
Invest in yourself!  Upgrade yourself and your résumé with this essential core knowledge.
ctns certificate  
Invest in yourself
Implement a major career-enhancing upgrade to your knowledge, or prepare for a job in the telecommunications business.
Get the knowledge you need
Understand telecom, datacom and networking fundamentals, jargon, buzzwords, technologies, solutions and standard practices... and how it all fits together.
Take the same courses used by the carriers
Take the same courses used by the biggest telecom carriers in the business to train their personnel.
Benefit from decades of experience and understanding with this set of courses, covering all major topics, right up to date, in clear lessons logically organized to deliver structured knowledge that lasts a lifetime.
Interactive lessons rich with photographs and illustrations make this self-paced learning enjoyable.  
previews    course overviews     detailed outlines    price list    the benefits of certification    Unlimited Plan    100% money-back guarantee    register
Course Descriptions
Course 2201 The PSTN
Loops and Trunks   •  POTS   •  Circuit-Switching   •  LECs, CLECs and IXCs   •  Analog   •  Voiceband   •  DTMF   •  SS7
Get up to speed and establish a solid understanding of traditional telecommunications with this proven course. Bust the buzzwords, demystify the jargon and understand how it all fits together, in plain English.
outline brochure course intro free sample lesson: the voiceband
We begin with a history lesson, understanding how and why telephone networks and the companies that provide them are organized into local access and inter-city transmission, or as we will see, Local Exchange Carriers (LECs) and Inter-Exchange Carriers (IXCs).
Then we will establish a basic model for the PSTN and understand its main components: Customer Premise, Central Office, loop, trunk, outside plant, circuit switching, attenuation, loop length, remotes, and why knowledge of the characteristics of the loop remains essential knowledge even though we are moving to Voice over IP.
Next, we'll cover aspects of telephony and Plain Ordinary Telephone Service, including analog, the voiceband, twisted pair, supervision and signaling including DTMF. The course is completed with an overview of SS7, the control system for the telephone network in the US and Canada.
On completion of this course, you will be able to draw a model of the Public Switched Telephone Network, identify its components and technologies including loops and trunks, switches, circuit-switching, explain the characteristics and operation of Plain Ordinary Telephone Service, analog and the voiceband, the outside plant, fiber to the neighborhood and remotes.
Course 2206 Wireless Telecommunications
Mobility   •  Cellular Networks   •  Internet over Cellular   •  GSM and TDMA   •  UMTS and 1X CDMA   •  LTE   •  WiFi   •  Satellite
Master the fundamentals of wireless telecom, concentrating on cellular mobile voice and data. Understand radio communications from basic principles to mobility and cellular from GSM to LTE, plus WiFi.
outline brochure course intro sample lesson: 3G cellular and CDMA
In many parts of the world, particularly outside Canada, the US and Western Europe, this is the physical telephone network, as deploying radio transceivers is far cheaper than embarking on a new project to pull copper wires and/or fiber to every residence.
Most of this course is devoted to mobile wireless telecommunications. We begin with basic concepts and terminology including base stations and transceivers, mobile switches and backhaul, handoffs, cellular radio concepts and digital radio concepts.
Then, we cover spectrum-sharing technologies and their variations in chronological order: GSM/TDMA vs. CDMA for second generation, 1X vs. UMTS CDMA for third generation along with their data-optimized 1XEV-DO and HSPA, how Steve Jobs ended the standards wars with the iPhone and explaining the OFDM spectrum-sharing method of LTE for 4G.
This course is completed with a lesson on WiFi, or more precisely, 802.11 wireless LANs, and a lesson on satellite communications.
On completion of this course, you will be able to draw a model of a cellular wireless telecommunications network, identify all of its components and technologies from handset to mobile switch, and explain the characteristics and operation of FDMA, TDMA, CDMA and OFDMA, and how each was deployed for AMPS, GSM, UMTS and LTE. You will also be able to explain WiFi, the frequencies used and the different 802.11 standards, and the similarities and differences between LEO and GEO satellites.
The remaining four courses in the CTNS package are on the "IP" telecommunications network and its three main enabling technologies: Ethernet, IP and MPLS, and beginning with the OSI model and its layers to establish a framework.
If you'd prefer to take just these four "IP" courses, please check out the Certified IP Telecom Network Specialist package.
Course 2212 The OSI Layers and Protocol Stacks
Protocols & Standards   •  OSI Model   •  Layers   •  Protocol Stacks   •  How Protocol Stacks Work
Learn the difference between a layer, a protocol and a standard. Establish a framework to build structured knowledge and discuss separate issues separately. Understand how fiber, Ethernet, IP and TCP fit together.
outline brochure course intro sample lesson: protocols and standards
This course establishes a framework for all of the subsequent discussions: the OSI 7-Layer Reference Model, which identifies and divides the functions to be performed into groups called layers. This framework is required to sort out the many functions that need to be performed, and to be able to discuss separate issues separately.
First, we'll define the term "protocol" and compare that to a standard. Then we'll define "layer" and how a layered architecture operates, and provide an overview of the name, purpose and function of each of the seven layers in the OSI model.
Then, we'll go back through the story more slowly, with one lesson for each of the layers, examining in greater detail the functions that have to be performed and giving examples of protocols and how and where they are used to implement particular layers.
The result is a protocol stack, one protocol on top of another on top of another to fulfill all of the required functions. To make this more understandable, this course ends with the famous FedEx Analogy illustrating the concepts using company-to-company communications, and an analogy of Babushka dolls to illustrate how the protocol headers are nested at the bits level.
On completion of this course, you will be able to define a protocol and differentiate that from a standard, explain why a layered architecture is required, list the seven layers of the OSI model, the name, purpose and functions of each one, and explain how a protocol stack operates and where the protocol headers are located.
Course 2111 Ethernet, LANs and VLANs - which could also be titled "Layer 2"
MAC Addresses   •  802.3 and Ethernet   •  Broadcast Domains   •  LAN Cables   •  LAN Switches   •  VLANs
Understand LANs, broadcast domains, Ethernet and 802, MAC addresses and MAC frames, LAN cable categories, bridging, LAN switches and VLANs... Layer 2 of the OSI model.
outline brochure course intro sample lesson: LAN cables and categories
As we will have established in the previous course, Layer 2 is all about communications between two devices that are on the same circuit, or more precisely, in the same broadcast domain. It turns out that this is implemented by moving frames with link addresses over physical connections following the 802 series of standards, colloquially referred to as Ethernet, MAC frames and MAC addresses.
We'll begin with the original LAN: Ethernet and its bus topology, defining "broadcast domain" and explaining its fundamental operation and characteristics: CSMA-CD access control, MAC addresses and MAC frames.
Then we'll cover the IEEE 802 standards and the evolution of Ethernet from 10BASE-T to Gig-E, LAN cables and the TIA-568 cable categories, basic cabling design; what "bridging" means and how a LAN switch works.
This course is completed with the important concept of VLANs: defining broadcast domains in software, a key part of basic network security practice.
On completion of this course, you will be able to define the purpose and basic functioning of a LAN, what a broadcast domain is, explain Ethernet and the 802 standards from 10BASE-5 to 1000BASE-T and Gigabit Ethernet, MAC addresses, cable categories, bridging, how LAN switches work and what they do, VLANs, LAN jargon and buzzwords, and how LANs implement Layer 2 of the OSI model, moving data between two devices on the same circuit - or to be more precise, between two devices that are in the same broadcast domain.
Course 2213 IP Networks, Routers and Addresses - which could also be titled "Layer 3"

IP Packets   •  Packet Networks   •  Routers   •  Static, Dynamic, Public, Private Addresses   •  NAT   •  IPv6  

Learn how routers implement a network by relaying packets, how IP addresses are used to do this, static addresses, dynamic addresses and DHCP, public addresses, private addresses and NAT, and IPv6.
outline brochure course intro sample lesson: Network Address Translation (NAT)
This is a comprehensive course on Layer 3 of the OSI Model, concentrating on IP addresses, routers and packets. We begin with the two basic principles of packet networks: bandwidth on demand, also known as overbooking or statistical multiplexing; and packet-switching, also known as packet forwarding or routing.
We'll understand what routers do and where they are located, routing tables and the basic operation of a router and the standard strategy deploying an edge router between the LANs and the WAN at each location.
Then we'll cover IP version 4: address classes and how they are assigned to Regional Internet Registries then ISPs then end-users, dotted-decimal notation, static addresses, dynamic addresses and DHCP, public addresses, private addresses and NAT.
The course concludes with IPv6: the IPv6 packet and changes from IPv4, IPv6 address allocations and assignments and end up understanding how IPv6 subnets will be assigned to broadcast domains and 18 billion billion addresses per residence.
On completion of this course, you will be able to explain how IP packet networks implement Layer 3 of the OSI model, define bandwidth on demand and its advantages, what a router does, the basic structure of a routing table, where routers are located, define the IPv4 address structure and dotted-decimal notation, explain how both static and dynamic addresses are assigned using DHCP, what private addresses are and how they are interfaced to the public IP network, and the structure, allocation and assignment of IPv6 addresses.
Course 2214 MPLS and Carrier Networks
Carrier Packet Networks   •  Technologies   •  MPLS   •  SLAs   •  CoS   •  Integration & Aggregation
Get up to speed on carrier networks and services, customer edge, provider edge, QoS, CoS and Service Level Agreements, MPLS and how MPLS is used for VPNs, service integration and traffic aggregation.
outline brochure course intro sample lesson: TCP/IP over MPLS
This is a comprehensive course devoted to the structure, components and operation of carrier packet networks and services, how they are implemented, packaged and marketed, and how they are used by government, business and other carriers.
The IP packets and routing of the previous course is one part of the story. Performance guarantees, and methods for quality of service, traffic management, aggregation and integration is another big part of the story, particularly once we leave the lab and venture into the real world and the business of telecommunications services.
We'll begin by establishing a basic model for a customer obtaining service from a provider, defining Customer Edge, Provider Edge, access and core, and a Service Level Agreement: traffic profile vs. transmission characteristics.
Next, we'll understand virtual circuits, a powerful tool used for traffic management, and how this is implemented with MPLS, explaining the equipment, jargon and principles of operation.
We'll see how MPLS is used to implement:
- Diff-Serv, i.e. different classes of service
- business customer VPN service
- integrated access: all telecom services on one network access circuit
- traffic management
The course is completed with a lesson on "MPLS service", and how that compares to Internet service.
On completion of this course, you will be able to draw a model for a service provider's network, define the terms Customer Edge and Provider Edge, explain what a traffic profile is and how that relates to a Service Level Agreement, how Frame Relay got its name, what ATM was, the purpose, components, terminology and operation of MPLS, and how MPLS can be used to implement integration, aggregation and differentiated classes of service – what people mean when they say "MPLS service" and its pros and cons compared to Internet service.
CTNS certification package - register now! browse  telecommunications certification course catalog free previews
free previews
 telecommunications certification course price list  telecommunications certification and courses PDF brochure
Proven courses - used by the biggest telecom carriers to train their employees
These courses are the same courses used by the biggest telecom carriers in the business to train their employees - constantly updated to deliver the core technical knowledge required for non-engineers in the telecom business today.
Career-enhancing knowledge
This training and certification is an ideal way to implement a major career-enhancing upgrade to your existing knowledge,
or to prepare for a job in the telecommunications business.
Team training
This set of courses is also a highly cost-effective and consistent way for managers to get team members up to a common speed with measurable results. The myTeracom Learning Management System provides management reports showing your team's progress with a few clicks of the mouse.
Self-paced training
The courses and their lessons can be done at your own pace. There are no time limits for completing a lesson and moving to the next one. The courses may be done in any order.
Guaranteed to pass with the Unlimited Plan
Choose the Unlimited Plan for unlimited repeats of courses and exams - which means guaranteed to pass if you're willing to learn, plus the ability to retake courses to refresh your knowledge in the future.
Exams are optional!
On the other hand, if you like this discounted package of courses, but don't need the certification – or don't feel like writing exams – no problem! Take the Telecom, Datacom and Networking for Non-Engineers course package, which is the same courses without the certification exams.
money-back guarantee
30-day, 100% money-back guarantee
Buy with confidence!  
Your investment is covered by a 30-day
no-questions-asked 100% money-back guarantee

Get started today to make this invaluable addition to your knowledge and skills!     

register for online courses

detailed PDF brochure

free previews
price list
price list
unlimited plan
money-back guarantee
money-back guarantee
frequently-asked questions (FAQs) and information
DVD video courses
DVD version
tell a friend:
Copyright © Teracom Training Institute.   All rights reserved.    privacy policy    contact us    FAQs, help and policies