Private Training Courses: Onsite or Online

Get your team up to a common speed, with a common vocabulary and knowledge base.

Private onsite or online training courses are a strong team-building exercise that improves efficiency and productivity.

Since 1992, we've brought high-value-added team training to hundreds of organizations.

Let us do the same for you!

Private Team Training has Special Advantages

  • Get all your personnel up to the same speed with a common vocabulary. Improve accuracy, efficiency and productivity.
  • Instructor-led is the best kind of training. People learn and retain the most, asking questions and interacting. The course will also be a strong team-building exercise, often viewed afterward as a resounding success.
  • Significant reductions in training costs are achieved - train your whole team with no travel costs.
  • The instructor can relate the training to your organization's environment during the course. Content can be customized to best meet your requirements.
  • Everyone will get an up-to-date reference book for after-course, on-the-job use.
  • Bonus online courses and Certification Package included for everyone.
  • Private training courses can be provided in-person or virtual, i.e. live online.
  • Private courses are cost-effective with as few as 7 people.
Submit the "get more info" form to receive immediate pricing information.

In Business Since 1992

We have provided high-quality on-site training in telecommunications, data communications, IP, networking, VoIP and wireless at:

3Com, Accedian, Airbus, Alcatel, Alltel, American Broadband, APEX Telecom, ARMA, Atria Networks, AT&T, Belize Telemedia, Bell Canada, Bell Labs, Bell Mobility, Bermuda Telecom, Bloomberg, Cablevision, CANTO, Carhartt, Centre Communications, Canadian Army and Air Force, Cap Gemini, Carhartt, Cisco, City of San Francisco, ComSec Establishment, Cox Cable, CRTC, DISA Defense Systems Information Agency, DHS Department of Homeland Security, DSCI, Earthlink, Entergy, Eric Ryan Corporation, Expertech, Equifax, Ericsson/Hewlett-Packard, Florida Power and Light, Frontier Communications, GAO General Accounting Office, Genuity, GSA, Idaho Power, Intel, Intelsat, Jabil, Ketchikan Public Utilities, Onecomm Keytech Bermuda Telephone Company, Kyocera, KP, KPMG, L-3 Communications, LA County, LG Electronics, MicroCell Telecom, MindSpring, MTS Allstream, New York MTA Metropolitan Transport Agency, New York Power Authority, NOAA, Nortel, Northwestel,  New York NYPA Port Authority, Office of Naval Intelligence, Orange – France Telecom R&D, Panasonic, Qualcomm, RangeTel, Rogers Communications, Sandia National Laboratories, SDN Communications, Shared Services Canada, Shaw Communications, Shentel, SouthEast Telephone, Spawar, Splice Telecom, State of Montana, State of Nebraska, Tap Electric, Telecom Training and Safety, TDS Telecom, Tektronix, Teleglobe, TELUS, The Hartford, NSA National Security Agency, Twenty-First Century Communications, US Army, Transamerica Insurance, Universal Service Administrative Company, US Air Force, US Cellular, US Coast Guard, UTS Curacao, Verizon, Vertek, Wells Fargo, Western Iowa Telephone, Western Wireless, Winstar, and the IFC International Finance Corporation of the World Bank

... to name a few.

Join these satisfied customers today!

GSA Contract Holder

Teracom's GSA Contract GS-02F-0053X for supplying this training to the United States Government is your assurance of approved quality and value.

Courses Available

Choose any of these courses, tested and refined over many years - and constantly updated.
Customized content can also be added to best meet your needs.

Most Popular

111: Telecom BOOT CAMP (5 days)
101: Broadband Telecom, Datacom and Networking for Non‑Engineers (3 days)
122: Fundamentals of Telecom (2 days)
133: Fundamentals of VoIP & IP Telecom Networks (3 days)

More Available Courses

102F: Télécommunications pour tous (sauf les ingénieurs) (2 days)
120: Understanding Wireless (2 days)
130: Voice over IP, SIP, Security, 5G and IoT (2 days)
150: IP Contact Center Technology (2 days)
160: Understanding IPv6 (2 days)

Technical Level and Intended Audience

Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless, networking, Voice over IP (VoIP) phone systems, SIP and security.

Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.

Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.

Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.

Teracom has built a solid reputation for delivering high-quality training programs that are a resounding success. Let us do the same for you!

Course Descriptions

Course 111 Telecom BOOT CAMP

BOOT CAMP is a full week of training for non‑engineers, covering the whole telecom and networking picture from fundamentals to future trends. You will fill in all of the gaps, build a solid knowledge base, and understand the new technologies.

The first three days of BOOT CAMP is Course 101: Broadband, Telecom, Datacom and Networking for Non-Engineers, our "core training" for non-engineering professionals, to getting you up to speed on telecom, datacom and networking, from fundamentals and jargon to the latest technologies.

Totally updated for the 2020s with broadband Internet and the converged IP telecom network in the front seat, these topics are the core knowledge set necessary for anyone serious in telecom today.

We'll cover the jargon and buzzwords, technologies and services, and most importantly, the underlying ideas and how everything fits together plain English.

The last two days of BOOT CAMP week is Course 130 Voice over IP, SIP, Security, 5G and IoT, vendor independent training for non-engineers covering VoIP and SIP, a comprehensive survey of all things security, and finishing with 5G, the Internet of Things (IoT), and examples of cool applications like platooning and Smart Cities.

In addition to the instructor-led training and course books, CTNS, CVA and CTA Certification Packages (online courses and optional certification exams) are included as a free bonus with BOOT CAMP.

You get five days of career- and productivity-enhancing training, plus three Certifications and two printed color course books totaling over 700 pages.

Course 101 Broadband, Telecom, Datacom and Networking for Non‑Engineers

Broadband, Telecom, Datacom and Networking for Non‑Engineers is our famous 3-day core training course for non‑engineers, getting you up to speed on virtually all aspects of telecom, data communications and networking, from fundamentals and jargon to the latest technologies.

This course is the first three days of BOOT CAMP. It is often taught on its own in a three-day training session.

Tuned and refined over 20 years, and totally updated for the 2020s with broadband Internet, the converged IP telecom network, 5G, cloud computing, web services and data centers, the topics in this course represent the core knowledge set necessary for anyone serious in telecom today.

The first part of Course 101 is six chapters that cover the fundamentals of telecom, filling gaps, explaining concepts and establishing a solid knowledge base. First is a high-level pass with a big-picture view and introducing all of the course topics. Then we progress in a logical order: telecom fundamentals, IP packet network fundamentals, then the Internet, ISPs, web services, cloud computing and data centers. We'll review today's services and how voice is digitized, digital video, digital images, digital quantities and digital text.

In the second part of the course, we explore the three areas of technology for transmitting information: wireless, fiber and copper. We'll cover spectrum, mobile network components and operation, 4G LTE, 5G, fixed broadband wireless, Wi-Fi and satellites. Then you'll learn optical basics, how networks are built with Optical Ethernet, wave-division multiplexing, fiber in the core, metro and to the premise. We'll finish with copper-wire technologies: DSL and POTS on twisted pair, Hybrid Fiber-Coax cable TV systems, T1 and LAN cables.

In the third part of the course, we explore the equipment that is connected by the fiber, copper and wireless of Part 2 to form networks, and the place and purpose of each. Then we understand where and how connections physically take place for PSTN phone calls, for Internet traffic and CLEC services.

The fourth and final part of Course 101 is devoted to IP networking and MPLS. We begin with the OSI Reference Model and its layers to provide a structure for the discussion. Then Layer 2: Ethernet LANs and VLANs. Next is IP routers, IP addresses, DHCP, public and private addresses, Network Address Translation and IPv6. Then the traffic management system MPLS, and how MPLS is used to implement VPNs, classes of service, service integration and traffic aggregation. We'll conclude with a top-down review and the future of telecommunications.

End buzzword frustration by understanding the concepts and technologies... and how it all fits together. Be more effective, more efficient and more accurate in dealing with telecom, datacom and networking.

In addition to the invaluable knowledge and course books, CTNS Certification Package (online courses and CTNS Certification Exam) is included as a free bonus with Course 101.

Hundreds of people have rated this course "excellent" across the board on evaluations. Join us!

Course 122 Fundamentals of Telecom

Fundamentals of Telecom is a high-level two-day course on the modern broadband, converged telecom network, designed for non‑engineering professionals who need to:

  • Bust telecom buzzwords and demystify the jargon
  • Fill the knowledge gaps to be more confident and accurate
  • Get up to speed on today's broadband converged telecom technologies and mainstream implementations
  • In a two-day format.

Distilling the best of Telecom BOOT CAMP into two days, Fundamentals of Telecom covers all major telecom topics while skipping the more technical discussions.

If you want world-renowned Teracom training and TCO Certification, but can't be on course for a full week, or you're looking for a lighter course than BOOT CAMP, Fundamentals of Telecom is for you!

Thousands of people who needed to be more effective in understanding and dealing with telecom and networking have benefited from this training.

Bonus CTNS Online Courses and TCO CTNS Certification, plus personalized course completion certificate included.

Course 133 Fundamentals of VoIP & IP Telecom Networks

Fundamentals of VoIP & IP Telecom Networks is a three-day vendor-independent training course covering all aspects of Voice over IP and the network it runs on.

Specifically designed for non-engineering professionals, this course will fill in the gaps and get you up to speed on all of the fundamental concepts and technologies involved with Voice over IP and telecom networks.

  • Learn what all of the VoIP jargon and buzzwords mean,
  • How VoIP works end-to-end & the components involved
  • Fundamentals of the network VoIP runs on
  • Who supplies what, and how it all fits together
  • Best practices, tips and tricks for migration & deployment
  • Case studies and class exercises cement your knowledge
  • Bonus: six online CVA courses and TCO
    Certified VoIP Analyst (CVA) certification included

Cours 102F Télécommunications pour tous (sauf les ingénieurs)

Télécommunications pour tous (sauf les ingénieurs) is a two-day version of BOOT CAMP in French from our Canadian office. 

Une mise à jour complète sur les technologies des télécommunications actuelles. Les concepts de base, les termes, le matériel, les logiciels, les technologies et les services en deux jours, avec cahier du cours haute qualité.

Course 120 Understanding Wireless

Understanding Wireless is a two-day intensive course designed for non‑engineers needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies.

The course begins with radio fundamentals and radio spectrum, then cellular and mobile communications, then Wi-Fi and other fixed wireless systems.

For every seminar, the course is updated to include the latest technologies like 5G and 3.5 GHz fixed wireless.

This course can be customized to shift the emphasis to mostly mobility, or mostly Wi-Fi if that better suits your needs.

We'll cover the jargon and buzzwords, technologies and services, and most importantly, the underlying ideas and how everything fits together plain English.

You get two days of career- and productivity-enhancing training, plus a course book of over 300 pages for each person.

Course 130 Voice over IP, SIP, Security, 5G and the Internet of Things (IoT)

Voice over IP, SIP, Security, 5G and IoT is a two-day vendor-independent course for non engineers covering VoIP and SIP, a comprehensive survey of security, and 5G and the Internet of Things (IoT), finishing with examples of cool applications like Platooning on Interstates and Smart Cities.

You'll get up to speed on the fundamentals of Voice over IP, the components of VoIP phone systems and what each does. We'll demystify VoIP by understanding how voice is packetized, how packets move end-to-end, how the voice is re-created at the far end… and what it sounds like with packets missing.

We'll cover Internet VoIP for individuals, and business VoIP phone systems: call managers, softswitches, hosted PBXs, cloud services and SIP trunking. We'll finish the VoIP portion of the course with carrier connections, and a "final exam" to confirm your knowledge, in groups, open-book.

On Day 2 is a comprehensive survey of security risks and measures: phishing and extortion, network security, ports and packet filtering, firewalls, public key encryption, passwords and fingerprints, digital certificates and HTTPS, Internet VPNs and SD-WAN, Wi-Fi security, viruses, trojans, zero-day exploits and VoIP security… in plain English.

We'll get you up to date on 5G and New Radio, with its immediate benefit (40% more b/s than LTE) and how it is being deployed on 700 MHz, 800 MHz and the new 2.5 GHz and 3.5 GHz bands, plus cool bleeding-edge ultra-broadband millimeter-wave applications.

We'll finish with the Internet of Things: what the Things are, how and what they might communicate, a computer in every Thing, and examples of IoT and 5G applications like Smart Cities, tracking, metering and platooning: cars in road trains on the Interstate.

In addition to the invaluable knowledge and course books, CVA Certification Package (online courses and CVA Certification Exam) is included as a free bonus with Course 130.

Course 150 IP Contact Center Technology

IP Contact Center Technology covers virtually all aspects of IP in the call center with a complete, unbiased picture and a thorough understanding of IP contact center technologies, benefits, issues, options for solutions, migration and integration strategies and vendor offerings, complete with practical templates and checklists you can put to immediate use.

Impossible to find in one place anywhere else, this incredibly comprehensive and up-to-date course will save you hundreds of hours trying to research these topics yourself.

Course 160 IPv6

IPv6 is a comprehensive course on the new version of IP, providing a structured understanding of the IPv6 addressing scheme, the different types of addresses machines will have, how addresses are allocated and used, the impact of IPv6 on other protocols, coexistence with IPv4, plus issues, solutions and current best practices for migrating to and implementing IPv6 in operations, products and services.

This course has been taught at Bell Labs!

gsa schedule contract GS-02F-0053X

Quality you can trust

Join thousands of satisfied customers including the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force and Coast Guard, CISA, DISA, DoJ NSD, NSA and CIA, IRS, FAA, DND, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, government, local and regional telcos, broadband carriers, individuals, telecom planners and administrators, finance, tax and accounting personnel and many more from hundreds of companies.

Benefit from decades of knowledge, insight and experience distilled into clear lessons designed for non‑engineers, logically organized to build one concept on another... in plain English. Teracom's GSA Contract supplying this training to the US government reflects approved quality and value that you can depend on.

we provide training to at&t             we provide training to verizon             we provide training to Bell Canada             microsoft             we provide training to intel             we provide training to cisco             GSA contract holder - pre-approved pricing and quality - supplier to the US Government             cox cable            

Who Will Benefit

Our specialty is explaining telecom technologies to non‑engineers who need a comprehensive overview and update, as well as for newcomers who need to get up to speed quickly.

Since 1992, we've spent thousands of hours developing and refining extremely valuable telecommunications, data communications, IP, network and Voice over IP training courses containing knowledge that spans years of university education, hands-on engineering, consulting and interaction with the biggest companies in the business.

We've organized and distilled this knowledge into proven training courses that consistently draws rave reviews from people like you:

• Non‑Engineers needing to build a solid base of knowledge, understand the jargon and buzzwords, fill in the gaps and understand mainstream technologies and trends... and how it all fits together.

• Decision-makers, managers and anyone else who wants to understand what the "techies" are saying.

• Finance, marketing, sales and business development personnel who are in need of a solid knowledge base to be more effective in dealing with technology projects and technical personnel.

• Anyone who wants to eliminate jargon- and buzzword-related frustration, understand telecom and networking concepts and how it all fits together.

• Anyone willing to invest a few days to obtain career-enhancing training, with TCO Certification and reference book.