telecommunications training, dvd video courses, online telecom course, IP networking and MPLS training, VoIP fundamentals, books, certification


Go to Teracom home page scheduled public seminars, instructor-led telecom training, networking training, telecommunications training, VoIP training, MPLS training courses self-paced DVD video courses telecom, datacom, networking, IP, MPLS, wireless, training, learning, courses, online online certification and testing info on bringing any Teracom seminar to your location for a private team training session telecommunications training book, networking book Free online tutorials (graphic/text and VideoTutorials), plus knowledge evaluation quizzes, archived newsletter articles and more!
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Private Onsite Training Courses: We'll Come To You
private onsite team training courses
Get your team up to speed with a common knowledge base, vocabulary and frame of reference with
Teracom best-of-breed training:
• Instructor-led training is the best you can get
• Training that adds value
• Training that improves efficiency and productivity
• In business for over 20 years
• GSA Schedule contract: pre-approved quality
• Viewed as a resounding success by everyone
We would like to do the same for you!
get pricing info
Instructor-led training is the most effective way to learn.
You can ask questions and interact with other people, stay focused and learn without distractions. 
Onsite training has special advantages:

Get your personnel up to a common speed, using a common vocabulary,
with a solid knowledge base.

  arrow Get you and your personnel a right-up-to-date book for on-the-job reference.
The course book with full text notes will be a valuable reference for years to come.
  arrow The seminar will be a strong team-building exercise.
  arrow Significant reductions in training costs are often achieved.
  arrow Afterward, the training will be viewed as a resounding success.
The high-quality detailed reference books will be appreciated.

Bonus CTNS Online Courses & Certification are included at no extra charge.


Pre- and/or post-testing of all your people is included if desired.
Management reports prove need for training and subsequent ROI for upper management.

  Customize content to meet your requirements.
Relate the training to your organization's actual setup during the course.
Discuss your configuration questions! Teracom instructors are experts!
A Solid Reputation

Since 1992, we have provided high-quality on-site training in telecommunications, data communications, IP, networking, VoIP and wireless at Bell Labs, Qualcomm, 3Com, Cisco, Intel, Verizon, AT&T, Alcatel, Jabil, Nortel, Teleglobe, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, The Hartford, Bell Canada, Bell Mobility, TELUS, Frontier Communications, SDN Communications, City of San Francisco, Shaw, Shentel, Western Iowa Telephone, American Broadband, Cap Gemini, MicroCell Telecom, TDS Telecom, Kyocera, Wells Fargo, Winstar, Western Wireless, US Cellular, Ericsson/Hewlett-Packard, Bloomberg, Department of Homeland Security, the NSA, Office of Naval Intelligence, Defense Systems Information Agency, Spawar, ComSec Establishment, US Coast Guard, US Air Force, General Accounting Office, GSA, Intelsat, RangeTel, Alltel, Vertek, DSCI, Cox Cable, Rogers, Florida Power and Light, Idaho Power, Entergy, New York Power Authority, Genuity, LG Electronics, Panasonic, SouthEast Telephone, State of Nebraska, State of Montana, Ketchikan Public Utilities, L-3 Communications, NOAA, Tektronix, Canadian Army and Air Force, Bermuda Telecom, UTS, and the Universal Service Administrative Company... to name a few. 

We have a US Federal Government GSA contract for this training: pre-approved quality and pricing.

Teracom has built a solid reputation for delivering high-quality training programs that are a resounding success. We would like to do the same for you!

get pricing info
Available Onsite Courses
Private onsite courses in length from one to five days are available.
Most popular is our famous 3-day Course 101 Telecom, Datacom and Networking for Non-Engineers, followed by 5-day BOOT CAMP.
Two-day courses are also a popular choice. The cost of a two-day course is lower, and more people are able to take two days off for training vs. longer periods. Two-day courses include condensed versions of Course 101 or BOOT CAMP, plus specialized courses.
We also provide a one-day network overview and update course, Telecom 111.
It can be integrated as one day of a larger team event, or presented on its own.
In fact, Telecom 111 is the first day of BOOT CAMP. Several of our large telecom carrier customers have gone with a plan where "everyone" attends Day 1, then those who need more in-depth knowledge stay for the next four days of BOOT CAMP.
Most Popular
Course 101: Telecom, Datacom and Networking for Non-Engineers (3 days)
Our famous 3-day core training course, covering all aspects of telecom, datacom and networking, fundamentals and jargon, from the PSTN and installed base to the latest new-generation IP network technologies. Constantly updated.

BOOT CAMP: TELECOM 2017 (5 days)
A full week for non-engineers covering all aspects of modern IP-based telecom from packets and routers to SIP Trunking, MPLS, IoT and Cloud Services. Only the morning of Day 5 is allocated to PSTN and legacy channelized technologies.

Telecom 111 (1 day)
A one-day comprehensive technology overview and update A-Z on IP, VoIP, SIP, fiber, wireless and much more.
Specifically designed for non-engineering professionals who can allocate one day to get up to current speed on telecom.
Two-Day Courses
Course 102: Telecom for Non-Engineers
Our famous 3-day core training condensed into two days. Covers all aspects of telecom, datacom and networking,
fundamentals and jargon, including both the installed base and the latest IP-based technologies. Some of the more technical discussions are eliminated to fit the two-day format.

Cours 102F: Télécommunications pour tous (sauf les ingénieurs)
Two-day version of Course 101 in French from our Canadian office.  Une mise à jour complète sur les technologies des télécommunications actuelles. Les concepts de base, les termes, le matériel, les logiciels, les technologies et les services en deux jours, avec cahier du cours haute qualité.

Course 103: Datacom and Networking for Non-Engineers
A two-day intensive "data" course, specifically designed to explain the fundamentals of data communications and IP networking to non-engineers. Based on our famous core training, tuned and refined and totally up to date.
Excludes voice, the PSTN and legacy systems to fit the two-day format.

Course 104: The New-Generation Telecom Network
Course 111 expanded to two days. Taking an "IP first" approach, delivering a comprehensive technology overview and update A-Z on the modern telecom network, plus delving deeper into topics like IP, VoIP, SIP, fiber and wireless.
Excludes the PSTN and legacy systems. Easily customized with any chapters from BOOT CAMP.

Course 120: Understanding Wireless
Understanding Wireless is a two-day intensive course designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies.

Course 130: Understanding Voice over IP
Vendor-independent VoIP training course explaining fundamentals, buzzwords, jargon, technologies and solutions for VoIP. Starts with basics of digitized voice and IP, then softswitches, SIP trunking, gateways and carriers, IP Centrex, PBX & Hosted PBX, applications and case studies, with vendor overview and a bonus chapter on project management.

Course 130 can be combined with Course 101 Telecom, Datacom and Networking for Non-Engineering Professionals to make a full week of training.

Course 160: Understanding IPv6
Understanding IPv6 is a comprehensive course on the new version of IP, providing a structured understanding of the IPv6 addressing scheme, the different types of addresses machines will have, how addresses are allocated and used, the impact of IPv6 on other protocols, coexistence with IPv4, plus issues, solutions and current best practices for migrating to and implementing IPv6 in operations, products and services.


All courses can be customized to meet your needs, and/or personalized for your organization.
Course 101 can be combined with wireless, VoIP or IPv6 to make a full week of training.
Course Comparison Chart
101 Telecom, Datacom
and Networking for
BOOT CAMP: TELECOM 2017 Telecom 111
Covers all major topics in telecom, from the installed base and PSTN to the latest IP technologies. Covers all major current topics in telecom with a current technology "IP first" approach. A one-day big-picture overview of
all of the aspects of the modern telecom network.
Starts at the beginning with the PSTN, loops and trunks, and progresses in a logical order through VoIP, cellular and WiFi, the installed base, then two days on IP packets, routers, MPLS, SIP, Ethernet and Internet. A full week beginning with a one-day big-picture view of all of the aspects of the modern IP-based telecom network. Subsequent days focus on mobility, WiFi, fiber, modems, Ethernet, IP, MPLS, Internet, security, IoT and cloud services, VoIP, SIP, SIP trunking. A comprehensive survey of today's IP-centric, converged telecom network and its services.
The whole telecom picture,
PSTN first, then IP.
For non-engineers.
The Full Monty, IP first.
For non-engineers.
A one-day network course
for those who don't need the
Full Monty.
For everyone.
3 days 5 days 1 day
Get More Information
To discuss how we can meet your telecommunications training needs, get information on pricing, instructors and available dates, contact us for full details via our info request form
(click the "get more info" button below), or call us toll free at 1-877-412-2700.
get pricing info
Training Goal
Our goal is to provide your team with a solid, practical understanding of telecommunications technologies and services without bogging down on details, plus a high-quality course book that will be a valuable resource.
We'll demystify buzzwords and jargon, provide a clear structure for understanding the fundamentals, current technology and mainstream practices, and most importantly, the underlying ideas and how it all fits together.
Your team will be up to a common speed, with a common vocabulary and frame of reference, more accurate and more productive.  Quality training pays for itself in no time.
Bonus Online Courses and Certification
Unlimited access to Online Courses and TCO Certifications on the myTeracom Online Learning Management System are included for all team members as a free bonus.
Testing and Return on Investment
Included at no extra charge, the myTeracom LMS can optionally provide testing before and/or after the training, and produce a spreadsheet showing everyone's results... concrete evidence of ROI.  more
Take the Next Step
Hundreds of satisfied attendees have taken these courses. We invite you to join us!
To get started, first fill out the info request form (click the button below).
You'll get an immediate email reply with pricing information, and we'll follow up to find out if you have any questions. Or call us toll free at 1-877-412-2700. We're looking forward to hearing from you!
Join our satisfied customers including:
at&t verizon bell canada microsoft intel cisco gsa cox cable
the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force, Coast Guard, CIA, NSA, Naval Intelligence, IRS, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, state and municipal telecom departments, telephone companies, broadband cable carriers and many more. 
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Why take our courses
Who will benefit
About Teracom
"I couldn't be happier with the results"
Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately.
Rusty Walther,
VP Client Services,
AboveNet Communications
free bonuses: certification and online courses with instructor-led course seminars and DVD-video course package V530
Extremely beneficial. Instructor and content were excellent. Extremely knowledgeable and excellent delivery.
Lynn Teague
British Telecom
"Very Beneficial"
Helped me fill in many gaps between information I had heard and didn't know. VoIP - I now get it!
Pattie Clifford, owner
TriStar Telecom Inc.
"The instructor was the best I ever had"
Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT.
Serena Laursen,
"Definitely recommended"
I would definitely recommend this course. Business Analysts and Project Managers that work with Telecom and Datacom groups would benefit tremendously.
Susan Martin,
CB Richard Ellis
Grapevine TX
"Thank you!"
Thanks for such a great class.  Every morning when I get to work, I read the latest tech updates and I keep realizing how much more I understand what they are talking about after attending your class. Worth every penny!
S.H., La Crosse WI
"Really appreciated"
I really appreciated the Telecommunications training course provided by Teracom Training Institute.
For me the class was a refresher for some things I learned while in school for my Bachelors in Computer Networking, yet I did learn a lot and understand things better, so that I am now able to tie everything together to understand all the facets of Telecommunications.
Many of the acronyms, technologies, network designs and services - I would have no idea what they meant if it were not for this class. Thanks, I really enjoyed it.
Natasha White
West Chester PA
"Very nice cathedral"
Perfect content; well organized, well paced, building block approach,
resulted in a very nice cathedral.
Jim George,
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