telecommunications training, dvd video courses, online telecom course, IP networking and MPLS training, VoIP fundamentals, books, certification
 

PRIVATE ONSITE TRAINING SEMINARS
TELECOMMUNICATIONS, IP, MPLS, NETWORKING,
VOIP, WIRELESS, IP CONTACT CENTER

Go to Teracom home page scheduled public seminars, instructor-led telecom training, networking training, telecommunications training, VoIP training, MPLS training courses self-paced DVD video courses telecom, datacom, networking, IP, MPLS, wireless, training, learning, courses, online online certification and testing info on bringing any Teracom seminar to your location for a private team training session telecommunications training book, networking book Free online tutorials (graphic/text and VideoTutorials), plus knowledge evaluation quizzes, archived newsletter articles and more!
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Private Onsite Training Courses: We'll Come To You
private onsite team training courses
Get your team up to speed with a common knowledge base, vocabulary and frame of reference with
Teracom best-of-breed training:
• Instructor-led training is the best you can get
• Training that adds value
• Training that improves efficiency and productivity
• In business for over 20 years
• GSA Schedule contract: pre-approved quality
• Viewed as a resounding success by everyone
We would like to do the same for you!
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Instructor-led training is the best you can get. You can ask questions and interact with other people, stay focused and learning without distractions. 
 
Onsite training has special advantages:
 

Get your personnel up to a common speed, using a common vocabulary,
with a solid knowledge base.

  arrow Get you and your personnel a right-up-to-date book for on-the-job reference.
The course book with full text notes will be a valuable reference for years to come.
  arrow The seminar will be a strong team-building exercise.
  arrow Significant reductions in training costs are often achieved.
  arrow Afterward, the training will be viewed as a resounding success.
The high-quality detailed reference books will be appreciated.
 

Bonus CTNS Online Courses & Certification are included at no extra charge.

  arrow

Pre- and/or post-testing of all your people is included if desired.
Management reports prove need for training and subsequent ROI for upper management.

 
  Customize content to meet your requirements.
Relate the training to your organization's actual setup during the course.
Discuss your configuration questions! Teracom instructors are experts!
Course List
101 Telecom, Datacom and Networking for Non-Engineering Professionals 3 days
  102 Telecommunications for Non-Engineers 2 days
  102F Télécommunications pour tous (sauf les ingénieurs) 2 days
110 BOOT CAMP: IP TELECOM 5 days
  111 The New Generation IP Telecom Network for Non-Engineers 1 day
  112 IP Network Fundamentals 1 day
  113 IP over Wireless, Fiber and Copper 1 day
  114 Carriers, MPLS, The Internet, IP Security, IoT and Cloud Services 1 day
  115 The PSTN, The Telecom Business, VoIP and SIP 1 day
103 Datacom and Networking for Non-Engineers 2 days
120 Understanding Wireless 2 days
130 Understanding Voice over IP 2 days
160 Understanding IPv6 2 days
Course Summaries
101 Telecom, Datacom and Networking for Non-Engineering Professionals 3 days
 

Our famous instructor-led core training - and most popular course.
An intensive three-day course getting you up to speed on all major topics in telecommunications, from fundamentals and jargon to the latest technologies and trends for the future.

Fully up to date. Best-of-breed training, consistently rated "excellent" across the board on student evaluations. Valuable logically-organized 350-page course book with full text notes.

Course 101 can be combined with Course 130 Understanding Voice over IP to make a full week of training.

 
102 Telecommunications for Non-Engineers 2 days
  Our famous instructor-led Course 101 core training in a two-day format, available for private onsite classes. The outline listed for Course 102 is the standard set of topics for two days – but any combination of material can be taught to best meet your needs.  
102F Télécommunications pour tous (sauf les ingénieurs) 2 days
  Two-day version of Course 101 in French from our Canadian office.  Une mise à jour complète sur les technologies des télécommunications actuelles. Les concepts de base, les termes, le matériel, les logiciels, les technologies et les services en deux jours, avec livre haute qualité.  
110 BOOT CAMP: IP TELECOM 5 days
 

A comprehensive training course specifically designed for non-engineering professionals, to get you up to speed on today’s IP-based telecommunications.

Take this BOOT CAMP to bust the buzzwords and cut through the jargon to get the whole modern telecom and networking picture from A to Z, beginning with the big picture, then fundamentals of IP packets and Ethernet frames, wireless telecom, fiber and DSL/cable modems, then carrier networks, MPLS, IP security, ISPs, cloud services, the Internet of Things (IoT), and finishing with installed-base PSTN, VoIP fundamentals and SIP Trunking.

 
111 The New Generation IP Telecom Network for Non-Engineers 1 day
 

A one-day course specifically designed to get non-engineers up to speed on the new generation of telecommunications network technology and services.

Not everyone can take a week off for training. We get that. The solution is this one-day intensive course covering the whole modern telecom network from A-Z, with detailed course materials for future reference.

In one information-packed day, we will bust the buzzwords and demystify the jargon, covering in plain English all of the main aspects of new-generation IP telecom, including what IP is, the business reasons for IP, the main network components, packets, addresses and routers, MPLS, Voice over IP, SIP, softswitches, and IP-based services.

This course is also the first day of Course 110 BOOT CAMP: IP Telecom.

 
112 IP Network Fundamentals 1 day
 

A one-day course module devoted to the network protocols for the new-generation telecom network: Ethernet and IP. This is the second day of Course 110 BOOT CAMP: IP Telecom.

Specifically designed for non-engineers, we’ll begin with the basic concepts of what used to be called “data communications”: MAC frames and IP packets. Next, to understand all of the functions that must be performed and how they are organized, we’ll cover the OSI layers. Then we’ll cover Layer 2: Ethernet LANs and VLANs, and Layer 3: IP packets, addresses and routing.

You will understand terms like “Layer 2”, “Layer 3”, MAC address, MAC frame, IP address, DHCP, static and dynamic addresses, NAT, ports and sockets and subnets… and how it all fits together.

 
113 IP over Wireless, Fiber and Copper 1 day
 

A one-day course module all about the physical connections that implement the network: how IP is communicated over wireless, fiber and copper. This is the third day of Course 110 BOOT CAMP: IP Telecom.

We’ll begin with wireless, first covering radio and cellular mobile fundamentals, how voice and data are communicated over cellular and a roundup of technologies and generations. Then, we’ll cover non-mobile wireless: WiFi and Bluetooth. Next is a chapter on fiber optics and how fiber is used in every part of the network, including DWDM in the core and Passive Optical Networks (PONs) for residences. The last chapter is IP packets on copper for the “last mile”: DSL on twisted pair and cable modems on hybrid fiber-coax networks.

 
114 Carriers, MPLS, The Internet, IP Security, IoT and Cloud Services 1 day
 

A one-day course devoted to IP carrier services, the Internet as a business, IP security, the Internet of Things (IoT) and Cloud services. This is the fourth day of Course 110 BOOT CAMP: IP Telecom.

We’ll begin with practical introduction to business IP services from carriers like AT&T, including the important concepts of Service Level Agreements and Class of Service. Without bogging down on details, we’ll understand MPLS and how it is used by carriers internal to their networks for traffic management. Next, we will survey of all of the different aspects of IP security, from basic network security design to encryption, VPNs and certificates and threats like viruses. This course finishes with the Internet, understanding what ISPs are, wholesale IP, Content Delivery Networks, the Internet of Things and Cloud services.

 
115 The PSTN, The Telecom Business, VoIP and SIP 1 day
 

A one-day course dedicated to voice communications and telephone calls, from analog POTS to VoIP and SIP. This is the fifth day of Course 110 BOOT CAMP: IP Telecom.

We begin with the Public Switched Telephone Network and basic telephony concepts of analog loops, trunks, circuit switching, digital voice and 64 kb/s DS0 channels. Next, we’ll understand telephone companies, the components of a telecom service and how carriers actually implement services with different types of equipment, and how carriers interconnect to provide competitive services. The final chapters cover the nuts and bolts of Voice over IP (VoIP), SIP, softswitches and SIP trunking, and implementation choices for businesses and organizations.

 
103 Datacom and Networking for Non-Engineers 2 days
  A two-day intensive course specifically designed to explain the fundamentals of data communications and IP networking to non-engineers. Based on our famous core training, tuned and refined and totally up to date.  
120 Understanding Wireless 2 days
  Understanding Wireless is a two-day intensive course designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies.  
130 Understanding Voice over IP 2 days
 

Vendor-independent VoIP training course explaining fundamentals, buzzwords, jargon, technologies and standard solutions for VoIP. Start with basics of digitized voice and IP, understand softswitches, SIP trunking, gateways and carriers, IP Centrex, PBX & Hosted PBX, applications and case studies, with vendor overview and a bonus chapter on project management.

Course 130 can be combined with Course 101 Telecom, Datacom and Networking for Non-Engineering Professionals to make a full week of training.

 
160 Understanding IPv6 2 days
  Understanding IPv6 is a comprehensive course on the new version of IP, providing a structured understanding of the IPv6 addressing scheme, the different types of addresses machines will have, how addresses are allocated and used, the impact of IPv6 on other protocols, coexistence with IPv4, plus issues, solutions and current best practices for migrating to and implementing IPv6 in operations, products and services.  
Customized courses can also be prepared for your group.   Contact us to discuss your needs.
Get More Information
To discuss how we can meet your telecommunications training needs, get information on pricing, instructors and available dates, contact us for full details via our info request form
(click the "get more info" button below), or call us toll free at 1-877-412-2700.
 
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Join our satisfied customers including:
at&t verizon bell canada microsoft intel cisco gsa cox cable
the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force, Coast Guard, CIA, NSA, Naval Intelligence, IRS, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, state and municipal telecom departments, telephone companies, broadband cable carriers and many more. 
A Solid Reputation for Onsite Group Training

Since 1992, we have provided high-quality on-site training in telecommunications, data communications, IP, networking, VoIP and wireless at Bell Labs, Qualcomm, 3Com, Cisco, Intel, Verizon, AT&T, Alcatel, Jabil, Nortel, Teleglobe, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, The Hartford, Bell Canada, Bell Mobility, TELUS, Frontier Communications, SDN Communications, City of San Francisco, Shaw, Shentel, Western Iowa Telephone, American Broadband, Cap Gemini, MicroCell Telecom, TDS Telecom, Kyocera, Wells Fargo, Winstar, Western Wireless, US Cellular, Ericsson/Hewlett-Packard, Bloomberg, Department of Homeland Security, the NSA, Office of Naval Intelligence, Defense Systems Information Agency, Spawar, ComSec Establishment, US Coast Guard, US Air Force, General Accounting Office, GSA, Intelsat, RangeTel, Alltel, Vertek, DSCI, Cox Cable, Rogers, Florida Power and Light, Idaho Power, Entergy, New York Power Authority, Genuity, LG Electronics, Panasonic, SouthEast Telephone, State of Nebraska, State of Montana, Ketchikan Public Utilities, L-3 Communications, NOAA, Tektronix, Canadian Army and Air Force, Bermuda Telecom, UTS, and the Universal Service Administrative Company... to name a few. 

We have built a solid reputation for delivering high-quality training programs that are a resounding success.

Training Goal
Our goal is to provide your team with a solid, practical understanding of telecommunications technologies and services without bogging down on details, plus a high-quality course book that will be a valuable resource.
We'll demystify buzzwords and jargon, provide a clear structure for understanding the fundamentals, current technology and mainstream practices, and most importantly, the underlying ideas and how it all fits together.
Your team will be up to a common speed, with a common vocabulary and frame of reference, more accurate and more productive.  Quality training pays for itself in no time.
Bonus Online Courses and Certification
CTNS Online Courses and Certification on the myTeracom Online Learning Management System
are included for all team members as a free bonus.
Testing and Return on Investment
Included at no extra charge, the myTeracom LMS can optionally provide testing before and/or after the training, and produce a spreadsheet showing everyone's results... concrete evidence of ROI.  more
Take the Next Step
Hundreds of satisfied attendees have taken these courses. We invite you to join us!
To get started, first fill out the info request form (click the button below).
You'll get an immediate email reply with pricing information, and we'll follow up to find out if you have any questions. Or call us toll free at 1-877-412-2700. We're looking forward to hearing from you!
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Why take our courses
Who will benefit
Reviews
Instructors
About Teracom
"I couldn't be happier with the results"
Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately.
Rusty Walther,
VP Client Services,
AboveNet Communications
free bonuses: certification and online courses with instructor-led course seminars and DVD-video course package V530
"Excellent"
Extremely beneficial. Instructor and content were excellent. Extremely knowledgeable and excellent delivery.
Lynn Teague
British Telecom
"Very Beneficial"
Helped me fill in many gaps between information I had heard and didn't know. VoIP - I now get it!
Pattie Clifford, owner
TriStar Telecom Inc.
"The instructor was the best I ever had"
Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT.
Serena Laursen,
Microsoft
"Definitely recommended"
I would definitely recommend this course. Business Analysts and Project Managers that work with Telecom and Datacom groups would benefit tremendously.
Susan Martin,
CB Richard Ellis
Grapevine TX
"Thank you!"
Thanks for such a great class.  Every morning when I get to work, I read the latest tech updates and I keep realizing how much more I understand what they are talking about after attending your class. Worth every penny!
S.H., La Crosse WI
"Really appreciated"
I really appreciated the Telecommunications training course provided by Teracom Training Institute.
For me the class was a refresher for some things I learned while in school for my Bachelors in Computer Networking, yet I did learn a lot and understand things better, so that I am now able to tie everything together to understand all the facets of Telecommunications.
Many of the acronyms, technologies, network designs and services - I would have no idea what they meant if it were not for this class. Thanks, I really enjoyed it.
Natasha White
Comcast
West Chester PA
"Very nice cathedral"
Perfect content; well organized, well paced, building block approach,
resulted in a very nice cathedral.
Jim George,
Qualcomm
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