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Go to Teracom home page scheduled public seminars, instructor-led telecom training, networking training, telecommunications training, VoIP training, MPLS training courses self-paced DVD video courses telecom, datacom, networking, IP, MPLS, wireless, training, learning, courses, online online certification and testing info on bringing any Teracom seminar to your location for a private team training session telecommunications training book, networking book Free online tutorials (graphic/text and VideoTutorials), plus knowledge evaluation quizzes, archived newsletter articles and more!
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Private Onsite Training Courses: We'll Come To You
private onsite team training courses
Get your team up to speed with a common knowledge base, vocabulary and frame of reference with
Teracom best-of-breed training:
• In business for over 20 years
• GSA Schedule contract: pre-approved quality
• Training that adds value
• Training that improves efficiency and productivity
• Viewed as a resounding success by everyone
We would like to do the same for you!
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Instructor-led training is the gold standard, the best you can get.
You can ask questions and interact with other people without distractions. 
Our instructors are professionals specializing in getting your team up to speed.
Onsite training has special advantages:

Get your personnel up to a common speed, using a common vocabulary,
with a solid knowledge base.

  arrow Get you and your personnel a right-up-to-date book for on-the-job reference.
The course book with full text notes will be a valuable reference for years to come.
  arrow The seminar will be a strong team-building exercise.
  arrow Significant reductions in training costs are often achieved.
  arrow Afterward, the training will be viewed as a resounding success.
The high-quality detailed reference books will be appreciated.

Bonus CTNS Online Courses & Certification are included at no extra charge.


Pre- and/or post-testing of all your people is included if desired.
Management reports prove need for training and subsequent ROI for upper management.

  Customize content to meet your requirements.
Relate the training to your organization's actual setup during the course.
Discuss your configuration questions! Teracom instructors are experts!
Course List
Teracom's Famous Core Training, Covering All Major Current Topics from A-Z
Full coverage of telecom, including new-generation IP telecom and the installed base.
105 5 days BOOT CAMP
101 3 days Telecom, Datacom and Networking for Non-Engineering Professionals (most popular)
130 2 days Understanding Voice over IP
102 2 days Telecom for Non-Engineers
102F 2 days Télécommunications pour tous (sauf les ingénieurs)
Teracom's Famous Core Training, Focusing on The New-Generation IP Telecom Network
The new-generation IP telecom network, without PSTN and channelized systems.
111 1 day The New Generation IP Telecom Network
112 1 day Voice over IP (VoIP), SIP and SIP Trunking
113 1 day IP Network Fundamentals
114 1 day IP Over Wireless, Fiber and Copper
115 1 day Port Forwarding, MPLS and IP Security
122 2 days New-Generation IP Telecom For Non-Engineers
Specialty Courses
120 2 days Understanding Wireless
160 2 days IPv6
Join our satisfied customers including:
at&t verizon bell canada microsoft intel cisco gsa cox cable
the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force, Coast Guard, CIA, NSA, Naval Intelligence, IRS, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, state and municipal telecom departments, telephone companies, broadband cable carriers and many more. 
A Solid Reputation for Onsite Group Training

Since 1992, we have provided high-quality on-site training in telecommunications, data communications, IP, networking, VoIP and wireless at Bell Labs, Qualcomm, 3Com, Cisco, Intel, Verizon, AT&T, Alcatel, Jabil, Nortel, Teleglobe, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, The Hartford, Bell Canada, Bell Mobility, TELUS, Frontier Communications, SDN Communications, City of San Francisco, Shaw, Shentel, Western Iowa Telephone, American Broadband, Cap Gemini, MicroCell Telecom, TDS Telecom, Kyocera, Wells Fargo, Winstar, Western Wireless, US Cellular, Ericsson/Hewlett-Packard, Bloomberg, Department of Homeland Security, the NSA, Office of Naval Intelligence, Defense Systems Information Agency, Spawar, ComSec Establishment, US Coast Guard, US Air Force, General Accounting Office, GSA, Intelsat, RangeTel, Alltel, Vertek, DSCI, Cox Cable, Rogers, Florida Power and Light, Idaho Power, Entergy, New York Power Authority, Genuity, LG Electronics, Panasonic, SouthEast Telephone, State of Nebraska, State of Montana, Ketchikan Public Utilities, L-3 Communications, NOAA, Tektronix, Canadian Army and Air Force, Bermuda Telecom, UTS, and the Universal Service Administrative Company... to name a few. 

We have built a solid reputation for delivering high-quality training programs that are a resounding success.

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Course Overviews
Teracom's Famous Core Training: Telecommunications from A-Z
Telecom, Datacom and Networking for Non-Engineering Professionals (3 days)

Our famous instructor-led core training - an intensive three-day course getting you up to speed on all major topics in telecom, datacom and networking, from fundamentals and jargon to the latest technologies - fully up to date. Best-of-breed training, consistently rated "excellent" across the board on student evaluations. Valuable logically organized 350-page course book with full text notes.

Understanding Voice over IP (2 days)
Vendor-independent VoIP training course explaining fundamentals, buzzwords, jargon, technologies and standard solutions for VoIP. Start with basics of digitized voice and IP, understand softswitches, SIP trunking, gateways and carriers, IP Centrex, PBX & Hosted PBX, applications and case studies, with vendor overview and a bonus chapter on project management.
BOOT CAMP (Course 101 + 130, 5 days)
A full week of the best you can get: instructor-led training on telecom and networking from A to Z, where you can ask questions and interact with other students. Get up to speed on the PSTN, the telecom business, The Cloud, cellular and WiFi, Ethernet LANs, basics of IP addresses, routers and networks, MPLS and Class of Service, DSL, Cable and fiber, Internet and ISPs, VoIP fundamentals, SIP and SIP trunking, VoIP applications and implementation cases, rounded out with a chapter on project management. Carpe diem!
Telecom for Non-Engineers (2 days)
Our famous instructor-led Course 101 core training in a two-day format, available for private onsite classes. Course 102 is the standard set of topics for two days – but any combination of material from Course 101 can be taught to best meet your needs.
telecom training course 102 web page      Course 102 brochure
102-F Télécommunications pour tous (2 days)

Two-day version of Course 101 in French from our Canadian office.  Une mise à jour complète sur les technologies des télécommunications actuelles. Les concepts de base, les termes, le matériel, les logiciels, les technologies et les services en deux jours, avec livre haute qualité.

formation télécom français cours 102F
New-Generation IP Telecom Network Courses
111 The New Generation IP Telecom Network (1 day)

A one-day overview course getting non-engineers up to speed on IP in the telecom world. We will bust the buzzwords and demystify the jargon, covering in plain English all of the main aspects of IP telecommunications, including what IP is, the high-level reasons for the transition to an all-IP network, the main components of the network, IP packets, IP addresses and routers, MPLS, Voice over IP, SIP and softswitches, and IP-based service offerings. You will understand the network technologies and services, and most importantly, the underlying ideas, and how it all fits together.

Course 111 brochure
112 IP Network Fundamentals (1 day)

A one-day course for non-engineers on the protocols used to implement the network: Ethernet and IP. We’ll begin with fundamentals of what used to be called “data communications”: MAC frames and IP packets, then the seven layers of the OSI model to put a structure in place. Then we’ll cover Layer 2: Ethernet LANs and VLANs, and Layer 3: IP packets, addresses and routing. This course is for anyone who wants to understand terms like “Layer 2”, “Layer 3”, MAC address, MAC frame, IP address, DHCP, static and dynamic addresses, NAT, ports and sockets and subnets… and how it all fits together.

Course 112 brochure
113 IP Over Wireless, Fiber and Copper (1 day)

A one-day course for non-engineers on the physical connections that implement the network, and how IP is communicated over wireless, fiber and copper. We’ll begin with wireless, covering fundamentals and cellular, and concentrating on WiFi. Second is all about fiber optics and how it is used in every part of the network. The last part of the day is IP packets on copper: DSL on twisted pair and Cable modems on coax.

Course 113 brochure
114 MPLS, IP Security and Internet (1 day)
A one-day course for non-engineers on advanced topics in IP telecom. We’ll begin with advanced IP topics that build on those in Course 112, including multicast, IPv6 and routing, then cover the important topic of MPLS and how it is used to manage IP traffic and implement Class of Service for customers. We’ll continue with a survey of all of the different aspects of IP security, and finish with the Internet, understanding what ISPs do, wholesale IP and content delivery networks, and the Future.
Course 114 brochure
115 BOOT CAMP: IP TELECOM (Course 111 + 112 + 113 + 114) (4 days)

A four-day intensive program designed to get non-Engineering professionals up to speed on IP and the new-generation IP telecom network where voice, video and data are the same thing. The first day is a high-level flyover of all of the ideas and technologies behind the new-generation network, including Voice over IP. Day 2 covers IP network fundamentals; Day 3 physical connections: wireless, fiber and copper, and Day 4 is advanced IP, MPLS and ISPs.

110 VoIP, IP and MPLS for Non-Engineers (3 days)

IP, VoIP and MPLS for Non-Engineers is a comprehensive three-day course covering IP technologies: IP networks from the ground up, fiber, Ethernet, routing, MPLS, security and VoIP. Designed for non-engineers, this training course will give you the solid, vendor-independent foundation knowledge necessary to deal with IP telecom network projects and IP voice and data applications with confidence.

Course 110 brochure
116 The New-Generation Ethernet/IP/MPLS Telecom Network (2 days)

The essential two-day overview and update on technologies and practices for the new generation of telecommunications with all services on the same network. Get up to speed on the concepts, jargon, buzzwords and technologies. Understand how voice, video and Internet traffic are all carried together using MPLS on IP, Ethernet, fiber and last-mile copper. High-quality course book a valuable reference.

Course 116 brochure
Specialty Courses
120 Understanding Wireless (2 days)
A two-day intensive course covering all of today's wireless technologies: cellular radio from fundamentals to GSM, CDMA and LTE, all about WiFi and the 802.11 standards, Bluetooth and more.
Course 120 brochure
160 Understanding IPv6 (2 days)

Understanding IPv6 is a comprehensive course on the new version of IP, providing a structured understanding of the IPv6 addressing scheme, the different types of addresses machines will have, how addresses are allocated and used, the impact of IPv6 on other protocols, coexistence with IPv4, plus issues, solutions and current best practices for migrating to and implementing IPv6 in operations, products and services.

IPv6 course 160 web page      Course 160 brochure
Customized courses can also be prepared for your group.   Contact us to discuss your needs.
Get More Information
To discuss how we can meet your telecommunications training needs, get information on pricing, instructors and available dates, contact us for full details via our info request form (click the "get more info" button below), or call us toll free at 1-877-412-2700.
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Training Goal
Our goal is to provide your team with a solid, practical understanding of telecommunications technologies and services without bogging down on details, plus a high-quality course book that will be a valuable resource.
We'll demystify buzzwords and jargon, provide a clear structure for understanding the fundamentals, current technology and mainstream practices, and most importantly, the underlying ideas and how it all fits together.
Your team will be up to a common speed, with a common vocabulary and frame of reference, more accurate and more productive.  Quality training pays for itself in no time.
Bonus Online Courses and Certification
CTNS Online Courses and Certification on the myTeracom Online Learning Management System
are included for all team members as a free bonus.
Testing and Return on Investment
Included at no extra charge, the myTeracom LMS can optionally provide testing before and/or after the training, and produce a spreadsheet showing everyone's results... concrete evidence of ROI.  more
Take the Next Step
Hundreds of satisfied attendees have taken these courses. We invite you to join us!
To get started, first fill out the info request form (click the button below).
You'll get an immediate email reply with pricing information, and we'll follow up to find out if you have any questions. Or call us toll free at 1-877-412-2700. We're looking forward to hearing from you!
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Get pricing info
Why take our courses
Who will benefit
About Teracom
"I couldn't be happier with the results"
Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately.
Rusty Walther,
VP Client Services,
AboveNet Communications
free bonuses: certification and online courses with instructor-led course seminars and DVD-video course package V530
Extremely beneficial. Instructor and content were excellent. Extremely knowledgeable and excellent delivery.
Lynn Teague
British Telecom
"Very Beneficial"
Helped me fill in many gaps between information I had heard and didn't know. VoIP - I now get it!
Pattie Clifford, owner
TriStar Telecom Inc.
"The instructor was the best I ever had"
Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT.
Serena Laursen,
"Definitely recommended"
I would definitely recommend this course. Business Analysts and Project Managers that work with Telecom and Datacom groups would benefit tremendously.
Susan Martin,
CB Richard Ellis
Grapevine TX
"Thank you!"
Thanks for such a great class.  Every morning when I get to work, I read the latest tech updates and I keep realizing how much more I understand what they are talking about after attending your class. Worth every penny!
S.H., La Crosse WI
"Really appreciated"
I really appreciated the Telecommunications training course provided by Teracom Training Institute.
For me the class was a refresher for some things I learned while in school for my Bachelors in Computer Networking, yet I did learn a lot and understand things better, so that I am now able to tie everything together to understand all the facets of Telecommunications.
Many of the acronyms, technologies, network designs and services - I would have no idea what they meant if it were not for this class. Thanks, I really enjoyed it.
Natasha White
West Chester PA
"Very nice cathedral"
Perfect content; well organized, well paced, building block approach,
resulted in a very nice cathedral.
Jim George,
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