tco ctns telecommunications certification

TCO CTNS Certification:
Certified Telecommunications Network Specialist

The core knowledge needed in telecom today, with eight courses covering all major topics - plus TCO Certification to prove it!

The internationally-recognized TCO CTNS Certification is the core telecommunications network knowledge required by everyone serious in the telecom world today.

Bust the buzzwords, demystify the jargon, understand the fundamental concepts, technologies and standard practices ... and most importantly, the underlying ideas, and how it all fits together.

The eight full-length courses in the CTNS Certification Package cover all major areas of telecom, datacom and networking.

You will start by getting up to speed on all major topics with the new 2021 course Broadband Converged IP Telecommunications plus fully up-to-date courses on Cellular and Wi-Fi,  VoIP and SIP, the PSTN, OSI Layers, LANs and Optical Ethernet, IP and MPLS.

For an individual, this knowledge and preparation makes you an ideal candidate to hire or promote to a task, as you will be able to build on your knowledge base to quickly get up to speed and work on a particular project - then have the versatility to work on subsequent projects.

For an employer, CTNS is an extremely cost-effective way of getting team members and new hires up to a common speed with a common vocabulary and reference. The myTeracom Learning Management System can generate team progress reports.  A discount of 40% is available for 5 seats or more.

This investment will be repaid many times over in the future in terms of lowered buzzword frustration and higher accuracy and productivity.  Get started today!

The coursework for CTNS is a set of eight high-quality online multimedia courses. The content outline for each course is below. Click on the course name or scroll down for detailed descriptions, what you will learn, and free lessons.

• Introduction and first pass through all aspects of today's telecom

• Convergence • Broadband • Network Core and Edge • Protocols

• Last Mile Copper, Fiber and Wireless • Network Equipment

• Residential, Business and Wholesale Services • Carrier Connections

• Mobile network, radio and cellular fundamentals

• Phone calls and mobile Internet over cellular

• 4G LTE, OFDMA, 5G new spectrum, new applications

• Wi-Fi, Wi-Fi security, and satellite communications

• The Big Picture. VoIP Phones and Terminals

• Voice in IP Packets. Soft Switches / SIP Servers / Call Managers.

• Media Servers, Gateways, LAN and WAN, SIP Trunking, Standards

• Where All of This is Headed: Broadband IP Dial Tone

• Required knowledge while there remains a large installed base

• Loops and trunks, analog, the voiceband

• LECs, CLECs and IXCs. POTS and SS7.

• Protocols and standards. The OSI Model.

• Layers: Layer 2 vs. Layer 3. Examples.

• Protocol stacks. How protocol stacks work.

• LAN fundamentals. Ethernet and 802 standards.

• MAC addresses and MAC frames

• LAN switches, broadcast domains and VLANs

• Ethernet on twisted pair (Cat 5e/6 cables), radio (Wi-Fi) and fiber (Optical Ethernet)

• Packet network fundamentals. Routers.

• IP packets and IP addresses

• Static & dynamic, public & private addresses

• Network Address Translation (NAT). IPv6.

• Carrier network basics. Customer Edge (CE) device

• Service Level Agreements and CoS

• MPLS for traffic management, VPNs, integrated access

• MPLS Services vs. Internet service

Invest in yourself with the CTNS Certification Package!

Eight CTNS courses plus TCO Certification, giving you a solid foundation in telecom, datacom and networking, from modern IP telecom, wireless, VoIP and PSTN to Ethernet, IP networking and MPLS.

Get up to speed on all major topics, at your own pace. Understand the fundamentals, technologies, jargon, buzzwords and most importantly, the underlying ideas ... and how it all fits together.

Plus, get your Telecommunications Certification Organization (TCO) Certified Telecommunications Network Specialist (CTNS) Certification to prove it!

Upgrade your skills – and your résumé – with this training and certification today!

Teracom Training Institute is a Certified Training Partner of the Telecommunications Certification Organization , authorized to administer courses and exams for TCO certifications on the myTeracom Learning Management System, and award TCO Certifications.

Certification Packages are high-quality training courses plus TCO Certification at a discounted price.

TCO Certification is proof of your knowledge of telecom, datacom and networking fundamentals, jargon, buzzwords, technologies and solutions.

It's backed up with a Certificate suitable for framing plus - a Teracom exclusive - a personalized Letter of Reference / Letter of Introduction detailing the knowledge your TCO Certification represents and inviting the recipient to contact Teracom for verification. You may list Teracom Training Institute as a reference on your résumé if desired.

The Unlimited Plan gets you unlimited repeats of courses and exams... which means guaranteed to pass if you're willing to learn, jump in and out of courses as needed and refresh your knowledge anytime.

Get started today!

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Join thousands of satisfied customers including the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force and Coast Guard, the NSA and CIA, IRS, FAA, DND, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, government, local and regional telcos, broadband carriers, individuals, telecom planners and administrators, finance, tax and accounting personnel and many more from hundreds of companies. Teracom's GSA Contract GS-02F-0053X for supplying this training to the United States Government is your assurance of approved quality and value.

we provide training to at&t         we provide training to verizon         we provide training to Bell Canada         microsoft         we provide training to intel         we provide training to cisco         GSA contract holder - pre-approved pricing and quality - supplier to the US Government         cox cable        

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If for any reason you change your mind during the 30 days after purchase of online telecom training, you can get your money back. You have nothing to lose - and a marketable certification to gain!   Get started now!

Course Descriptions

The CTNS Certification Package includes eight courses plus the TCO CTNS Certification Exam, Certificate and Personalized Letter of Reference.  These courses will give you the core knowledge needed in telecom today, plus a certificate to prove it! Unlimited repeats of exams and courses.  30-day no-questions-asked 100% money-back guarantee.

2241 Broadband Converged IP Telecommunications
2206 Wireless Telecommunications
2221 Fundamentals of Voice over IP
2201 The PSTN
2212 OSI Layers and Protocol Stacks
2211 LANs, VLANs, Wireless and Optical Ethernet
2213 IP Addresses, Packets and Routers
2214 MPLS and Carrier Networks

Download the printable PDF brochure

Purchase this set of eight courses in the CTNS Certification Package, or individual courses as best meets your needs.

The Certified Telecommunications Subject Matter Expert CTSME Certification Package includes all of these courses at a substantial discount... plus 5 TCO certifications, all with unlimited repeats.

Course 2241
Broadband Converged IP Telecommunications

Convergence • Broadband • Network Core and Edge • Protocols • Last Mile Copper, Fiber and Wireless • Residential, Business and Wholesale Services • Network Equipment • Carrier Connections

Broadband Converged IP Telecommunications is a high-level wide-ranging introduction to the world of modern IP telecommunications.

This course is based on the first chapter of Teracom’s famous instructor-led BOOT CAMP, getting a full week of training started with an introduction to all of the different aspects of the modern converged IP telecom network.

Designed specifically for non-engineers, It's a first pass through the topics, starting at the beginning, explaining the fundamental ideas, jargon, equipment and technologies, the services that are sold, the players, where the money is, and how it all fits together.

In subsequent courses, we’ll take another pass and drill deeper into key areas like Wireless, VoIP, PSTN, Ethernet, IP and MPLS.

Course Lessons
1. Course Introduction (watch free)
2. Convergence
3. Broadband
4. Model of Today's Converged Telecom Network
5. The Network Core
6. Network Protocols: Ethernet, IP and MPLS
7. Network Access: Last Mile Copper, Fiber and Wireless (watch free)
8. Anatomy of a Service
9. Services: Residential, Business and Wholesale
10. Network Equipment
11. Carrier Network Interconnect

Based on Teracom's famous Course 101, tuned and refined over the course of more than 20 years of instructor-led training, we'll cut through the jargon to demystify modern IP telecommunications, explaining the jargon and buzzwords, the underlying ideas, and how it all works together… in plain English.

Broadband Converged IP Telecommunications is the first course in the CTNS Certification Package, providing a comprehensive introduction to modern IP telecommunications.

Specifically designed for non-engineering professionals, this course is a first pass through all of the major topics, explaining the fundamental ideas, jargon, equipment and technologies, the services that are sold, the players, where the money is, and how it all fits together.

On completion of this telecommunications course online, you will be able to:
  • Define convergence, and two ways that it might be achieved
  • Define bandwidth, explain what broadband means and how much "broad" might be
  • Identify all of the main aspects of the modern broadband converged IP network, including the parts of the physical network, the three types of services, the equipment and players
  • Describe the network core, its purpose, performance requirements and how they are implemented
  • Identify the three primary network protocols: Ethernet, IP and MPLS, and what each does
  • Explain how MAC Frames and IP Packets go together
  • Identify the essential purpose of an IP address
  • Explain the essential advantage of MPLS over IP for routing
  • Define the three main technology areas for network access
  • List the most popular technologies in each
  • Describe the three components of a network service
  • Define the three main groupings of telecom services based on customer type
  • Describe at least four different meanings of the term VPN
  • Differentiate between streaming video vs. video from your ISP, and the essential difference between them
  • Explain in general what an MPLS VPN is and who uses it
  • Identify the key difference between MPLS VPN services and SD-WAN services
  • Explain what SIP trunking is and what legacy service it replaces
  • List at least four types of wholesale telecommunications services
  • Explain what a Data Center is
  • Explain the essential function of a router
  • Describe what a Layer 2 switch is used for, and how Layer 2 switches relate to routers
  • Define multiplexing
  • Identify three technologies that use Frequency-Division Multiplexing
  • Identify the name for FDM in the fiber optic world
  • Differentiate between FDM and Time-Division Multiplexing
  • Describe what a gateway is and the two functions it performs

This is quite a range of knowledge, and can appear daunting, especially if you are new to telecom. Keep in mind that this course is the introduction, the first pass through all of these topics. No-one is expecting anyone to be an instant expert. In subsequent courses, we take a second and sometimes third pass through the topics and drill deeper to more fully understand the concepts and technologies. With this course, we're getting started identifying and understanding all of the aspects of modern broadband converged IP telecommunications.

Detailed Course Outline

1. Introduction
Course introduction and overview

2. Convergence
One network carrying all services: telephone, video and Internet. Channels vs. packets.

3. Broadband
Bandwidth, and how much "broad" might be

4. Broadband Converged IP Telecommunications Model
Graphical model identifying all the main aspects of telecommunications and how they relate

5. The Network Core
High-capacity, high-availability connections between aggregation centers. Fiber rings.

6. Network Protocols: Ethernet, IP and MPLS
Ethernet moves packets point-to-point. IP address is the final destination. MPLS manages flows.

7. Network Access: The Last Mile:
Twisted pair, hybrid fiber-coax, Passive Optical Network, Optical Ethernet, cellular, satellite

8. Anatomy of a Service
Network access technology, network connection type and billing agreement

9. Services: Residential, Business and Wholesale
Comprehensive review of the main dollar-value services in each sector

10. Network Equipment
Layer 2 switches, IP routers, MPLS routers, FDM and TDM multiplexers, wavelength cross connects

11. Carrier Network Interconnect
Tariffed switched-access for calls involving a PSTN phone number; Internet Exchange transit and peering

Download the Course Brochure PDF for the full detailed description


Individual Course  
with unlimited repeats, Teracom Course Completion Certificate

Certified Telecommunications Network Specialist (CTNS) Certification Package
Eight courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference

CTSME: Certified Telecommunications Subject Matter Expert certification package includes this course.

Shop with confidence! All choices come with a 100% Money-Back Guarantee: full refund within 30 days.   details

Course 2206 Wireless Telecommunications

Mobile Network Fundamentals • Cellular Principles • Digitized Voice over Radio • Mobile Internet • FDMA, TDMA, CDMA and OFDM • 4G LTE and OFDMA • 5G: New Spectrum, Ultra-Broadband and IoT • Wi-Fi 6 802.11ax • Communication Satellites

Wireless Telecommunications is a comprehensive up-to-date course on cellular plus Wi-Fi and satellites. Taking this course, you will develop a solid understanding of the fundamental principles of radio, mobility and cellular; network components and operation, digital radio, mobile phone calls and mobile Internet access;  and spectrum-sharing technology OFDM, and how it's used in LTE and 5G. In addition, you will get up to speed on the components, operation and latest standards for Wi-Fi, and the essentials of satellite communications.

Course Lessons
1. Introduction
2. Mobile Network Components, Jargon and Operation
3. Cellular Principles
4. PSTN Phone Calls using the Phone App: Voice Minutes
5. Mobile Internet: Data Plan
6. Spectrum-Sharing: FDMA, TDMA, CDMA, OFDM
7. 4G LTE: Mobile Broadband
8. 5G New Radio: Enhanced Mobile Broadband, IoT Communications
9. Wi-Fi: 802.11 Wireless LANs
10. Communication Satellites

We'll cut through the jargon to demystify wireless, explaining the fundamentals of cellular and mobility, the buzzwords, the network, technologies and generations, the underlying ideas, and how it all works together... in plain English.

You'll gain a solid understanding of the key principles of wireless and mobile networks:
  • Radio fundamentals
  • Mobile network components and operation
  • Coverage, capacity and mobility
  • Why cellular radio systems are used
  • Registration and handoffs
  • Digitized voice over radio for PSTN phone calls
  • Mobile Internet: "Data Plan"
  • Cellular technologies: FDMA, TDMA, CDMA, OFDM
  • 4G LTE and OFDMA
  • 5G: new spectrum, more b/s, ultra-broadband and IoT
  • Wi-Fi: 802.11 wireless LANs, Wi-Fi 6 / 802.11ax, Wi-Fi security
  • GEO and LEO satellite communications

We begin with basic concepts and terminology involved in mobile networks, including base stations and transceivers, mobile switches and backhaul, handoffs, cellular radio concepts and digital radio concepts.

You'll understand how a phone call connects from a cell phone to a landline, and the different methods of allowing other devices to use a smartphone's mobile Internet connection.

Without bogging down on details, we'll review spectrum-sharing technologies: FDMA for first generation; 2G GSM/TDMA, 3G CDMA and 4G and 5G OFDM.

We'll take some time to understand how modems represent bits on subcarriers, and how OFDMA is used in 4G and 5G to dynamically assign subcarrier(s) to users.

This is followed with Wi-Fi, or more precisely, 802.11 wireless LANs: the system components, frequency bands, bitrates and coverage for all of the versions up to Wi-Fi 6 which is 802.11ax, the first Wi-Fi to implement full-duplex communications with multiple simultaneous devices using OFDMA and a theoretical 9.6 Gb/s.  We'll also cover WPA-2 and WPA-3 security.

The course is completed with communications satellites, in Geosynchronous Earth Orbit and Low Earth Orbit, including Iridium Next and Starlink.

Detailed Course Outline

1. Introduction Course introduction and overview. Basic radio principles, analog and digital over radio.

2. Mobile Network Components, Jargon and Operation Handset, base station, airlink, handoffs, backhaul and connection to wireline systems

3. Cellular Principles The requirements of coverage, capacity and mobility. Cellular for coverage, spectrum sharing for capacity, and handoffs for mobility.

4. PSTN Calls Using the Native Phone App: "Voice Minutes" Components and operation involved in a phone call: microphone, codec, RF modem, antenna, backhaul and connection to other carriers at the Toll Center building.

5. Mobile Internet: "Data Plan" Mobile Internet via a smartphone; using the RF modem and antenna as a tethered modem, mobile Wi-Fi hotspot.

6. Spectrum-Sharing: FDMA, TDMA, CDMA, OFDM Sorting out the generations and standards.

7. 4G LTE: Mobile Broadband Subcarriers, how LTE implements modems on subcarriers, and OFDMA for dynamic capacity sharing.

8. 5G NR: Enhanced Mobile Broadband, IoT Communications New spectrum and use cases: more b/s at conventional frequencies, ultra-broadband in millimeter-wave bands, and low bit rates for IoT devices.

9. Wi-Fi: 802.11 Wireless LANs Wi-Fi components and principles of operation, 802.11 standards, frequency bands and coverage, including Wi-Fi 6 802.11ax, implementing OFDMA with massive performance increase. Completed with WPA-2 and WPA-3 Wi-Fi security.

10. Communication Satellites Geosynchronous Earth Orbit and Low Earth Orbit, Iridium Next and Starlink.

Download the Course Brochure PDF for the full detailed description


Individual Course  
with unlimited repeats, Teracom Course Completion Certificate

Certified Telecommunications Network Specialist (CTNS) Certification Package
Eight courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference

Certified Telecommunications Analyst (CTA) Certification Package
Sixteen courses including this one with unlimited repeats, TCO CTA Certification and Letter of Reference

CTSME: Certified Telecommunications Subject Matter Expert certification package includes this course.

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

Course 2221 Fundamentals of Voice over IP

Jargon & Buzzwords • VoIP Phone System Components and Operation • Voice Packetization • LANs and WANs • VoIP Phones: MAC Address, DHCP, IP, UDP, RTP, QoS • SIP, Softswitches & SIP Trunking • Cloud • The Future

Fundamentals of Voice over IP is a complete introduction to everything Voice over IP. You'll learn the fundamental ideas and principles of a VoIP telephone system, VoIP, SIP & all the other jargon - what it actually means and how it all works together.

At each step, we'll also cover supporting and related technologies like Ethernet MAC frames and codecs and video over IP.

Course Lessons
1. The Big Picture
2. Terminals
3. Voice in Packets
4. SIP and Soft Switches / SIP Servers / Call Managers
5. Media Servers: Video Servers
6. Gateways
7. LANs and WANs
8. Key VoIP Standards
9. Where All of This is Headed: IP Dial Tone

This course can be taken by anyone who needs to get up to speed on all things VoIP. You will gain career-enhancing knowledge of the components and operation of Voice over IP systems, and learn what all of the jargon and buzzwords mean.

It also serves as a first pass through topics that are covered in greater detail in subsequent lessons.

The objective of this course is to put in place a solid, structured base of knowledge in the technology and implementation of communicating thoughts from one person's brain to another via a telephone conversation carried in IP packets.

In particular, on completion of this course, you will be able to explain:

  • How a VoIP phone is more of a computer than a phone, and its computer functions
  • How a VoIP phone digitizes the speech coming into a microphone
  • The idea of adding a time stamp to a 20 ms segment of digitized speech 
  • How UDP adds a port number and error check
  • IP adds the called party's telephone's IP address and creates an IP packet
  • This is carried in a MAC frame over a physical circuit to the next router
  • Reconstructing the speech at the far end
  • What happens when packets with voice get delayed or lost
  • That SIP is the protocol for exchanging little text messages to start a phone call
  • That each end has a SIP server, either running locally, at a remote site or in the cloud
  • The calling party asks their SIP server to ask the called party's SIP server if the called party wants to take a call
  • If the called party says "yes", the two phones thereafter exchange Voice in IP Packets directly, and the SIP servers drop out of the story.
  • That video over IP is where the real money is
  • What a video server is made of, where it is located, and what it does
  • What a gateway is and why it is needed
  • What technologies used in old telephone systems have to be converted
  • Wiring VoIP phones to Layer 2 aggregation and PoE switches in wiring closets
  • Connecting Layer 2 switches to a router to connect to a carrier with Optical Ethernet
  • VoIP carrier services, including SIP trunking, MPLS VPN, Internet SD-WAN
  • What a Service Level Agreement is
  • The key standards related to VoIP from RTP and G.711 to Optical Ethernet
  • How basic telecom service will be Broadband IP Dial Tone in the future, as the Internet and the telephone network become the same thing.
  • How telephone service becomes a helper application called SIP everyone uses
  • How the web is already a helper application called DNS everyone uses
  • A voice call is just another kind of traffic on the IP-PSTN

Detailed Course Outline

1. The Big Picture
Course introduction and overview.

2. VoIP Phones and Terminals
Components of a VoIP phone, speech packetization, codecs, SIP, voice prioritization, LTE and 5G

3. Voice in IP Packets
Speech from lips to ear through digitization, RTP, UDP, IP, MAC and copper, fiber or wireless

4. SIP and Softswitches - SIP Servers / Call Managers
Video visit to a CO to explain "softswitch", SIP running on softswitch, PBX, Hosted PBX, cloud

5. Media Servers
Video and in the future, VR is where the money is. Video over IP, servers, Netflix appliance, DRM

6. Gateways
Protocol converters: old channelized DS0 systems ↔ Voice over IP, media and signaling conversion

7. Connecting: LAN and WAN
Layer 2 switches and PoE on Cat 6 in-building, Optical Ethernet to carrier services: VPN, SIP Trunking

8. Key VoIP Standards
A roundup of standard protocols: SIP and SDP, RTP, UDP vs. TCP, IP, 802, G.711, Cat 6, OE

9. Where All of This is Headed: IP Dial Tone
A peek at the Future, when the Internet and the telephone network are the same thing.

Download the Course Brochure PDF for the full detailed description


Individual Course  
with unlimited repeats, Teracom Course Completion Certificate

Certified Telecommunications Network Specialist (CTNS) Certification Package
Eight courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference

Certified VoIP Analyst (CVA) Certification Package
Six courses including this one with unlimited repeats, TCO CVA Certification and Letter of Reference

CTNS + CVA Combo Discount Special
Get CTNS and CVA Certification Packages together at a discount

CTSME: Certified Telecommunications Subject Matter Expert certification package includes this course.

Shop with confidence!
All choices come with a money-back guarantee: full refund within 30 days.

Course 2201 The PSTN

Loops and Trunks • POTS • Circuit-Switching • LECs, CLECs and IXCs • Analog • Voiceband • DTMF • SS7

One cornerstone of a full, rounded base of knowledge of telecommunications is the structure and operation of the Public Switched Telephone Network, built over the past 135 years, still in operation in every country on earth – knowledge necessary for connecting the PSTN to, and steadily replacing the PSTN with IP telecom technologies.

In this course, you'll build a solid understanding of the fundamentals of the telephone system: Customer Premise and Central Office, loops, trunks, remotes, circuit switching and how a telephone call is connected end-to-end.  We'll cover LECs, CLECs and IXCs, sound, analog and the voiceband, twisted pair, DTMF and SS7.  Updated for the 2020s.

Course Lessons
1. Introduction
2. History of Telecommunications (USA and Canada)
3. The Public Switched Telephone Network (PSTN)
4. Analog Circuits and Sound
5. The Voiceband
6. Plain Ordinary Telephone Service (POTS)
7. Signaling: Pulse Dialing and Dual Tone Multiple Frequency (DTMF)
8. Signaling System 7 (SS7)

Based on Teracom's famous Course 101, tuned and refined over the course of more than 20 years of instructor-led training, we'll cut through the jargon to demystify telephony and the telephone system, explaining the jargon and buzzwords, the underlying ideas, and how it all works together… in plain English.

Featuring many photos of actual equipment both inside a Central Office and in the outside plant, this multimedia course is an excellent way to get up to speed on traditional telephony.

In this online telecommunications course, we begin with a history lesson, understanding how and why telephone networks and the companies that provide them are organized into local access and inter-city transmission, or as we will see, Local Exchange Carriers (LECs) and Inter-Exchange Carriers (IXCs).

Then we will establish a basic model for the PSTN and understand its main components: Customer Premise, Central Office, loop, trunk, outside plant, circuit switching, attenuation, loop length, remotes, and why knowledge of the characteristics of the loop remains essential knowledge even though we are moving to Voice over IP.

Next, we'll cover aspects of telephony and Plain Ordinary Telephone Service, including analog, the voiceband, twisted pair, supervision and signaling including DTMF. The course is completed with an overview of SS7, the control system for the telephone network in the US and Canada.

On completion of this telecommunications course online, you will be able to draw a model of the Public Switched Telephone Network, explain its core-and-edge architecture, identify components and technologies, along with the big picture, including:
  • Why telecom networks are divided into local access wiring and long-distance transmission
  • The founding, breakup and re-emergence of AT&T in the US; TELUS and Bell in Canada
  • A basic model for the PSTN and its main components
  • Loops, why they are called loops and why there is a maximum loop length
  • The outside plant
  • Circuit-switching
  • Central Office and Customer Premise
  • How and why remotes are used; fiber to the neighborhood
  • Plain Ordinary Telephone Service
  • What analog is, and how it relates to copper wires, electricity, circuits and sound
  • How microphones and speakers work
  • The human hearing range
  • Whether trees falling in the forest if no-one is there to hear them cause a sound
  • The voiceband
  • Why and how the telephone system can limit frequencies to the voiceband
  • Why two wires are used
  • Why they are twisted together (twisted pair)
  • Tip and ring, -48 volts
  • Supervision, dial tone, ringing, lightning protection
  • Dial-up
  • Touch-tone and DTMF
  • Basics of SS7
  • Call routing between carriers using SS7

Detailed Course Outline

1. Introduction Course introduction and overview

2. History of Telecommunications Local phone companies, long distance; US: Bell System, breakup, LECs and IXCs; Canada

3. The Public Switched Telephone Network (PSTN) Loops and trunks, CO, customer premise, circuit-switching, outside plant, loop length, remotes

4. Analog Circuits and Sound What analog means, microphones and speakers, copper wires and electricity, trees falling in the forest

5. The Voiceband Reproducing thoughts vs. reproducing sound, frequency range, filters, limitations

6. Plain Ordinary Telephone Service (POTS) Twisted pair, analogs on two wires, dial tone, ringing, supervision, lightning protection

7. Signaling: Pulse Dialing and DTMF Dial-up, make-or-break signaling, touch-tone, DTMF, in-band signaling

8. Signaling System 7 (SS7) Control system for the PSTN, SCPs and SSPs, call routing between carriers

Download the Course Brochure PDF for the full detailed description


Individual Course  
with unlimited repeats, Teracom Course Completion Certificate

Certified Telecommunications Network Specialist (CTNS) Certification Package
Eight courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference

Certified Telecommunications Analyst (CTA) Certification Package
Sixteen courses including this one with unlimited repeats, TCO CTA Certification and Letter of Reference

CTSME: Certified Telecommunications Subject Matter Expert certification package includes this course.

Shop with confidence! All choices come with a 100% Money-Back Guarantee: full refund within 30 days.   details

Course 2212 The OSI Layers and Protocol Stacks

Protocols & Standards • OSI Model • Layers • Protocol Stacks • FedEx Analogy

This course begins the "networking courses" in the Certified Telecommunications Network Specialist (CTNS) certification package.

The OSI 7-Layer Reference Model is used to sort out the many functions that need to be performed, to be able to discuss separate issues separately. The functions are organized into groups called layers, which are stacked one on top of the other. This allows us to relate different pieces of the puzzle in subsequent lessons.

The course starts with the big picture, then one lesson for each layer, then protocol stacks.

Course Lessons
1. Introduction
2. Open Systems
3. Protocols and Standards
4. ISO OSI 7-Layer Reference Model
5. The Physical Layer
6. Data Link Layer
7. Network Layer
8. Transport Layer
9. Session Layer
10. Presentation Layer
11. Application Layer
12. Protocol Stacks
13. Protocol Headers
14. Standards Organizations

Based on Teracom's famous Course 101, tuned and refined over the course of more than 25 years of instructor-led training. You'll learn what a layer is, what the layers are, what each one does and examples of where things like TCP fit into the model ...and how it all works together… in plain English.

This course establishes a framework for all of the discussions in subsequent lessons and courses: the OSI 7-Layer Reference Model, which identifies and divides the functions to be performed into groups called layers.

You'll learn what a layer is, the purpose of each layer, see examples of protocols used to implement each layer, and learn how a protocol stack really works with the famous "FedEx Analogy" presented as an embedded video by our top instructor, Eric Coll.

On completion of this course, you will be able to explain:

  • The concept of an open system and its advantages
  • What a protocol is, and what a standard is
  • The OSI Model and its purpose
  • What a Layer is
  • The seven layers of the OSI model
  • The name of each layer
  • The functions each layer is responsible for
  • Examples of actual protocols for each layer
  • What a protocol stack is and how it operates
  • Examples of standards organizations that publish protocols

Detailed Course Outline

1. Introduction Course introduction and overview

2. Open Systems Open systems vs. proprietary systems.

3. Protocols and Standards Illustrated overview of all the functions required for communications, and protocols vs. standards

4. ISO OSI 7-Layer Reference Model Top-level overview and introduction to Layers

5. The Physical Layer Fiber, Twisted Pair, Cable and Wireless

6. Data Link Layer LANs and MAC Addresses

7. Network Layer IP, MPLS, Packets and Routers

8. Transport Layer Reliability, Connections, Ports and Sockets

9. Session Layer SIP, POP and HTTP

10. Presentation Layer ASCII, MIME, Compression, Encryption, Codecs

11. Application Layer SMTP, HTML and English

12. Protocol Stacks How a protocol stack and peer protocols actually work.  Tracing the flow through the stack with the FedEx Analogy

13. Protocol Headers Babushka Dolls

14. Standards Organizations ISO, IETF, ITU

Download the Course Brochure PDF for the full detailed description

Build structured, broad knowledge of networks - understanding that lasts a lifetime. Stand out from the crowd!


Individual Course  
with unlimited repeats, Teracom Course Completion Certificate

Certified Telecommunications Network Specialist (CTNS) Certification Package
Eight courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference

Certified Telecommunications Analyst (CTA) Certification Package
Sixteen courses including this one with unlimited repeats, TCO CTA Certification and Letter of Reference

CTSME: Certified Telecommunications Subject Matter Expert certification package includes this course.

Certified IP Telecom Network Specialist (CIPTS) Certification Package
Four courses including this one with unlimited repeats, TCO CIPTS Certification and Letter of Reference

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

Course 2211 LANs, VLANs, Wireless and Optical Ethernet

MAC Addresses • MAC Frames • Layer 2 Switches • VLANs • Ethernet on Copper • 1000BASE-T • Power over Ethernet • Cable Categories • Office Wiring Plan • Wireless Ethernet (Wi-Fi) • Optical Ethernet • Ethernet in the Core, MANs and PONs • Fiber Types • SFP Transceivers • Field Installation

This course is all about Ethernet: the fundamentals, equipment and implementations, including twisted-pair copper cables, wireless and optical, in‑building, in the network core, in MANs and PONs.

Course Lessons
1. Introduction
2. Broadcast Domains, MAC Addresses and MAC Frames
3. LAN Switches a.k.a. Layer 2 Switches
4. VLANs
5. 802 Physical Standards: 802.3 Twisted Pair and 802.11 Wi-Fi
6. Twisted-Pair LAN Cables, Categories, Wiring Plan and Switch Hierarchy
7. new Optical Ethernet and Fiber Links

Based on Teracom's famous Course 101, tuned and refined over the course of more than 25 years and counting of instructor-led training.

We'll cut through the jargon to demystify Ethernet, MAC addresses, LANs and VLANs, Ethernet on copper wires, Ethernet over the Ether (Wi-Fi) and Ethernet on fiber: Optical Ethernet.

You'll understand the jargon and buzzwords, the underlying ideas, and how it all works together to form the physical links of the modern broadband converged IP telecommunications network.

… in plain English.

This course is all about Ethernet: the fundamentals, equipment and implementations including twisted-pair copper cables, wireless and fiber, in-building, in the network core, MANs and PONs.

Ethernet implements the equivalent of pipe physically connecting two devices. IP and MPLS are used to move packets from one pipe to another. They are covered in other courses.

Ethernet and its MAC frames has fulfilled one of the Holy Grails of telecom, packaging everything the same way on all kind of links: copper wire, fiber and wireless - in the core of the network, in the access network, and in the customer premise. Standardizing on MAC frames across the board makes interworking simpler, more reliable and cheaper to implement.  One can only stand back in awe and admire.

We'll begin with the fundamental idea of a broadcast domain, first implemented with a bus cable.

We'll understand LAN interfaces, and how each interface has a hard-coded MAC addresses, and how the address field in a MAC frame is used to indicate for whom a frame is intended, since all stations in a broadcast domain receive it.

We'll then understand how the bus is now inside a box called an Ethernet switch, LAN switch or Layer 2 switch, how the switch learns the MAC address of each station, and how the LAN switch forwards MAC frames to one or more stations.

Then we'll go over the important idea of VLANs, which are broadcast domains defined in software, and how VLANs can be used to segregate traffic by device type and by work area at the enterprise level, and segregate traffic by customer at the carrier level.

You'll learn about the many standards for implementing Ethernet, 802.3 from the original 10BASE-5 to 1000BASE-T on Categories of twisted-pair cables, 802.11 wireless LANs and Wi-Fi certification.

We'll finish with a compressive lesson on Optical Ethernet: Ethernet on fiber, which is the basis of today's telecom network.

You'll learn how bits are represented on fiber, how fiber cables are installed underground, and how fiber splicing is used to connect bulk fiber to equipment.

We'll review Optical Ethernet standards from 1 Gb/s to 100 Gb/s.

On completion of this course, you will be able to explain:
  • The idea of a broadcast domain.
  • The idea of a MAC addresses to identify a LAN interface on a station in a broadcast domain.
  • What MAC frames are, and what purpose they serve.
  • What a LAN switch is, and what it does.
  • How VLANs can be used to segregate devices into different broadcast domains.
  • The IEEE 802 series of standards: The 802.3 standard and communicating MAC frames at 10 Mb/s on coaxial cables to Gigabit Ethernet on copper and fiber.
  • What the code 1000BASE-T means.
  • MAC frames over the Ether, a.k.a. Wi-Fi, the 2.4 and 5 GHz unlicensed bands, and the fundamentals of how the bits in MAC frames are communicated using radio carrier frequencies.
  • Wiring Ethernet to the work area with Cat 5, Cat 5e and Cat 6 twisted-pair copper-wire cables. Wiring closets and Layer 2 aggregation switches.
  • What Optical Ethernet is, and how it is the building block of telecom networks, including Metropolitan Area Networks (MANs), carrier MPLS networks, and Passive Optical Networks (PONs) for fiber to the home. 
  • The fundamentals of how the bits in MAC frames are communicated using light guided in glass tubes.
  • How fiber cables are deployed and connected to equipment at each end.
  • What designations like 100GBASE-ER4 mean.

Detailed Course Outline

1. Course Introduction

2. Broadcast Domains, MAC Addresses and MAC Frames
The fundamental idea of devices connected together in a broadcast domain, and how stations communicate using MAC addresses

3. LAN Switches a.k.a. Layer 2 Switches
How LAN switches are at the center of practical implementation of connecting stations, and how they forward frames between stations in a broadcast domain.

4. VLANs
Defining broadcast domains in software to segregate traffic. Used to separate customer traffic on carrier MANs, and used in-building as a basic network security measure.

5. 802 Physical Standards: 802.3 Twisted Pair and 802.11 Wi-Fi
Ethernet on copper wires, and standards like 1000BASE-T. Ethernet over the Ether, usually called Wi-Fi, and how MAC frames are communicated using radio carrier frequencies.

6. Twisted-Pair LAN Cables, Categories, Wiring Plan and Switch Hierarchy Wiring
Ethernet to the work area with Cat 5, Cat 5e and Cat 6 twisted-pair copper-wire cables, wiring closets and Layer 2 aggregation switches.

7. Optical Ethernet and Fiber Links
The fundamental idea of representing the 1s and 0s that make up a MAC frame using light carried in a glass tube, how fibers are actually installed and commissioned, and review the Optical Ethernet implementations in the 802.3 standard.

Download the Course Brochure PDF for the full detailed description


Individual Course  
with unlimited repeats, Teracom Course Completion Certificate

Certified Telecommunications Network Specialist (CTNS) Certification Package
Eight courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference

Certified Telecommunications Analyst (CTA) Certification Package
Sixteen courses including this one with unlimited repeats, TCO CTA Certification and Letter of Reference

CTSME: Certified Telecommunications Subject Matter Expert certification package includes this course.

Certified IP Telecom Network Specialist (CIPTS) Certification Package
Four courses including this one with unlimited repeats, TCO CIPTS Certification and Letter of Reference

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

Course 2213 IP Addresses, Packets and Routers

IP Addresses • Packets • Networks • Routers • Static and Dynamic Addresses • DHCP • Public and Private Addresses • NAT • IPv6

IP Networks, Routers and Addresses is a comprehensive course on IP networking fundamentals: IP packets, IP addressing and IP routers.

We'll see how routers implement the network with packet-switching, that is, relaying packets from one circuit to another, and how routers are a point of control for network security. We'll introduce the term Customer Edge (CE), and understand the basic structure and content of a routing table.

Then we'll cover the many aspects of IP addressing: IPv4 address classes, dotted decimal, static vs. dynamic addresses, DHCP, public vs. private addresses, Network Address Translation, and finish with an overview of IPv6.

Course Lessons
1. Introduction
2. Review: Channelized Time-Division Multiplexing (TDM)
3. Statistical Time-Division Multiplexing: Bandwidth-on-Demand
4. Network: Bandwidth on Demand + Routing
5. Routers
6. IPv4 Addresses
7. DHCP
8. Public and Private IPv4 Addresses
9. Network Address Translation
10. IPv6 Overview
11. IPv6 Address Allocations and Assignment

Based on Teracom's famous Course 101, tuned and refined over the course of 20 years of instructor-led training, we'll cut through the jargon to clearly explain IP and routers, packets and addresses, the underlying ideas, and how it all works together… in plain English.

This course could also be called "Layer 3", as it is all about Layer 3 of the OSI model: the network layer, and in particular, IP packet networks.

Packet networks embody two main ideas: bandwidth on demand and packet switching.

First, we'll recap channelized TDM and its limitations, then understand statistical TDM or bandwidth on demand.

Next, we'll understand how routers implement the network with packet switching, that is, relaying packets from one circuit to another, and how routers are a point of control for network security. We'll introduce the term Customer Edge (CE), and understand the basic structure and content of a routing table.

Then we'll cover the many aspects of IP addressing – needed to be able to do the packet switching: IPv4 address classes, dotted decimal notation, static vs. dynamic addresses, DHCP, public vs. private addresses, Network Address Translation, and finish with an overview of IPv6 and IPv6 address allocation and assignment.

On completion of this course, you will be able to explain:
  • What a packet is
  • What a router is
  • Overbooking and bandwidth on demand
  • Why and how it can be implemented
  • What a network is, what a private network is
  • How routers implement a network by connecting links
  • How routers move packets between broadcast domains
  • Basic network design and security: packet filtering
  • The basic structure and contents of a routing table
  • The Customer Edge
  • IPv4 address blocks: Class A, Class B and Class C
  • Dotted-decimal notation
  • Static addresses and dynamic addresses
  • DHCP and how and why it is used to assign both
  • Public addresses and private addresses
  • How, why and where each is used
  • NAT: Network Address Translation
  • IPv6
  • How IPv6 addresses are allocated to ISPs
  • How each residence gets 18 billion billion IPv6 addresses

Detailed Course Outline

1. Introduction Course introduction and overview

2. Review: Channelized Time-Division Multiplexing (TDM) Traditional TDM – and why it is inefficient

3. Statistical Time-Division Multiplexing: Bandwidth-on-Demand Overbooking and opportunistic capacity

4. Private Network: Bandwidth on Demand + Routing The simplest framework for understanding routers and bandwidth on demand

5. Routers Routers and routing tables. Packet forwarding and packet filtering. Customer Edge.

6. IPv4 Addresses Address classes and dotted-decimal notation.

7. DHCP Dynamic addresses and static addresses – and how both are assigned using DHCP

8. Public and Private IPv4 Addresses How to obtain public addresses, and why private addresses are used in many cases

9. Network Address Translation How a NAT glues private IPv4 addressing used in-building to public addressing used on the Internet

10. IPv6 Overview Introduction to IPv6, what's new, the improvements on IPv4 and the IPv6 packet format

11. IPv6 Address Allocations and Assignment Types of IPv6 addresses, registries and allocations to ISPs. How subnets are assigned to end-users

Download the Course Brochure PDF for the full detailed description

Understand the whole IP story, including routers, packets, addresses, DHCP, NAT and IPv6. What's not to like?


Individual Course  
with unlimited repeats, Teracom Course Completion Certificate

Certified Telecommunications Network Specialist (CTNS) Certification Package
Eight courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference

Certified Telecommunications Analyst (CTA) Certification Package
Sixteen courses including this one with unlimited repeats, TCO CTA Certification and Letter of Reference

CTSME: Certified Telecommunications Subject Matter Expert certification package includes this course.

Certified IP Telecom Network Specialist (CIPTS) Certification Package
Four courses including this one with unlimited repeats, TCO CIPTS Certification and Letter of Reference

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

Course 2214 MPLS and Carrier Networks

Carrier Packet Networks • Technologies • MPLS • MPLS VPNs • SLAs • CoS • Integration & Aggregation

MPLS and Carrier Networks is a comprehensive training course designed to build a solid understanding of carrier packet networks and services, the terminology, technologies, configuration, operation and most importantly, the underlying ideas… in plain English.

We'll cut through the buzzwords and marketing to demystify carrier packet networks and services, explaining Service Level Agreements, traffic profiles, virtual circuits, QoS, Class of Service, Differentiated Services, integration, convergence and aggregation, MPLS and other network technologies, and how they relate to TCP/IP, without bogging down on details.

Course Lessons
1. Introduction
2. Carrier Packet Network Basics
3. Service Level Agreements
4. Virtual Circuits
5. QoS Requirement for Voice over IP
6. MPLS
7. TCP/IP over MPLS
8. Differentiated Classes of Service using MPLS
9. Integration and Convergence using MPLS
10. Managing Aggregates of Traffic with MPLS Label Stacking
11. MPLS Services vs. Internet Service

Based on Teracom's famous Course 101, tuned and refined over the course of over 25 years of instructor-led training, you will gain career- and productivity-enhancing knowledge of the structure, components and operation of carrier packet networks and services, how they are implemented, packaged and marketed by carriers and how they are used by government, business… and other carriers.

MPLS and Carrier Networks is a comprehensive, up-to-date course on the networks companies like AT&T build and operate, how they are implemented, the services they offer, and how customers connect to the network.

This course can be taken by those who need just an introduction to carrier networks and MPLS, as well as by those who need to build a solid base on which to build project- or environment-specific knowledge.

In the previous course, we used a private network, i.e. dedicated point-to-point circuits connected with routers, as the simplest framework for understanding packets, bandwidth on demand, routers, and network addresses.

In this course, we will take the same idea and apply it again at the carrier network level: replacing the dedicated lines with bandwidth on demand service from a carrier between the customer locations.

We'll spend much of this course understanding a powerful traffic management tool called virtual circuits, how they are implemented with MPLS, and how MPLS can be used to provide differentiated services, aggregate traffic and implement convergence.

Without bogging down on details, we'll cut through buzzwords and marketing to demystify:
  • Carrier packet networks and services
  • Customer Edge (CE) and Provider Edge (PE)
  • Service Level Agreements
  • Traffic profiles
  • Virtual circuits
  • QoS, Class of Service and Differentiated Services
  • Integration, convergence and aggregation
  • MPLS and other network technologies
  • How this relates to TCP/IP
  • How MPLS is used for business customer VPNs
  • How MPLS is used for integrated access:
  • How all services are carried together on one circuit
  • How MPLS is used to prioritize and manage IP packets
  • "MPLS services" vs. the Internet

Detailed Course Outline

1. Introduction
Course introduction and overview

2. Carrier Packet Network Basics
Customer Edge, Provider Edge, Access and Network Core

3. Service Level Agreements
Contractual specification: Traffic Profile and Class of Service

4. Virtual Circuits
Traffic Classes and pre-determined routes

5. QoS Requirement for Voice over IP
How packetized voice works and what is needed

6. MPLS
MPLS components, LER, LSP, LSR jargon, basic operation

7. TCP/IP over MPLS
Tracing a file transfer through the equipment and protocols
Implementing Virtual Private LAN Service with MPLS

8. Differentiated Classes of Service using MPLS
Different transmission characteristics for different traffic

9. Integration and Convergence using MPLS
Saving money with Integrated Access: all traffic on one network technology

10. Managing Aggregates of Traffic with MPLS Label Stacking
Aggregating similar traffic to be managed as a single entity

11. MPLS Service vs. Internet SD-WAN Service
Understanding the key difference: guarantees or not. The Future.

Download the Course Brochure PDF for the full detailed description


Individual Course  
with unlimited repeats, Teracom Course Completion Certificate

Certified Telecommunications Network Specialist (CTNS) Certification Package
Eight courses including this one with unlimited repeats, TCO CTNS Certification and Letter of Reference

Certified Telecommunications Analyst (CTA) Certification Package
Sixteen courses including this one with unlimited repeats, TCO CTA Certification and Letter of Reference

CTSME: Certified Telecommunications Subject Matter Expert certification package includes this course.

Certified IP Telecom Network Specialist (CIPTS) Certification Package
Four courses including this one with unlimited repeats, TCO CIPTS Certification and Letter of Reference

Shop with confidence!
All choices come with a 100% Money-Back Guarantee: full refund within 30 days.

What You Get With The CTNS Certification Package

1. High-quality, up-to-date, comprehensive training
You will get a solid foundation of structured knowledge, delivered in our trademark "telecom for non‑engineers" style. Cut through jargon to understand the fundamentals, technologies and buzzwords… and how it all fits together, in plain English.  There are no time limits, so you can revisit and repeat courses in the future as needed.

2. The certification exam
Each course in the certification package has an associated exam, typically ten multiple-choice questions. You get unlimited repeats of the exam - which means guaranteed to pass if you're willing to do the work. Plus, on achieving a passing grade:

3. Your certificate, suitable for framing
A full-color TCO Certificate suitable for framing is automatically awarded by the Learning Management System on completion of the required exams. It can be immediately printed on plain or textured paper on any color printer and framed by student as desired, with no shipping charges. It can also be attached to the electronic version of the student's CV. A hard copy of your Certificate, signed and sealed, can be sent to you by mail for an additional fee.

4. A personalized Letter of Reference / Letter of Introduction
You also receive a personalized Letter of Reference / Letter of Introduction explaining the courses you took and the knowledge you have, and inviting anyone you give it to to contact us as a reference... excellent addition to your CV.

5. Right to display the TCO logo
You'll have the right to display a high-resolution copy of the TCO logo on your résumé, business card, LinkedIn profile, web page, blog, or email signature.

6. TCO Certification Designation
Passing the Certified Telecommunications Network Specialist, you will be able to state that you:
- "are a Certified Telecommunications Network Specialist",
- "hold a Certified Telecommunications Network Specialist certification from the Telecommunications Certification Organization",
- are "certified as a Telecommunications Network Specialist by the Telecommunications Certification Organization",
- are a "Telecommunications Certification Organization (TCO) Certified Telecommunications Network Specialist",
- are "TCO-Certified",
and may sign your name - "Richard Smith, CTNS," or "Jane Smith, Certified Telecommunications Network Specialist"

7. A 30-day no-questions-asked 100% money-back guarantee.
If for any reason you change your mind, for 30 days after purchase you can get your money back. You have nothing to lose! – and a marketable skill to gain!

Benefits of Certification For Individuals

One benefit of TCO certification is differentiating yourself from the rest of the crowd when applying for a job or angling for a promotion.

The knowledge you gain taking Teracom's Online Courses, confirmed with TCO Certification, is foundational knowledge in telecommunications, IP, networking and wireless: fundamental concepts, mainstream technologies, jargon, buzzwords, and the underlying ideas - and how it all fits together.

This type of knowledge and preparation makes you an ideal candidate to hire or promote to a task, as you will be able to build on your knowledge base to quickly get up to speed and work on a particular project - then have the versatility to work on subsequent projects.

TCO Certification will help demonstrate you have this skill... a desirable thought to have in your potential manager's mind.

Benefits of Certification For Employers

Teracom certification packages are an extremely cost-effective way of implementing consistent, comprehensive telecommunications and network technology fundamentals training, ensuring that both existing resources and new hires are up to the same speed, with a common vocabulary, framework and knowledge base.

The course exams provide concrete measurements of competency in key knowledge areas.

Management can view reports on the progress and results of team members, and export results to Excel with the click of a button. These reports identify skills strengths and deficiencies, and are a demonstration of meeting managerial objectives of team building and return on investment.

Get this training for your whole team. The scalable myTeracom Learning Management System can register and manage all of your people through courses, exams and certificates.

For larger organizations, the courses and exams can also be licensed and deployed on your LMS.

Getting Your Certificate

Each course has a course exam, consisting of ten multiple-choice questions chosen at random from a pool and shuffled in order. Passing the course exams proves your knowledge of these topics and results in your certification.

Your Certificate and Letter of Reference / Letter of Introduction will be immediately available for download from your Dashboard in the myTeracom Learning Management System. You may also order a signed and sealed Certificate by airmail.

Teracom's exclusive Unlimited Plan allows you unlimited repeats courses and exams with no expiry – which means guaranteed to get your certificate if you're willing to learn, plus jump in and out of courses and refresh your knowledge anytime in the future.

ctns certificate

Invest in yourself

Implement a major career-enhancing upgrade to your knowledge, or prepare for a job in the telecommunications business.

Get the knowledge you need

Understand telecom, datacom and networking fundamentals, jargon, buzzwords, technologies and standard practices... and how it all fits together.

Benefit from decades of experience

with courses covering all major topics, right up to date, in clear lessons logically organized to deliver structured knowledge that lasts a lifetime.

Interactive lessons

rich with photographs, video and graphics make this self-paced learning enjoyable.

Teracom Advantages
 
• Proven courses used by the biggest telecom carriers to train their employees
These courses are the same courses used by the biggest telecom carriers in the business to train their employees - constantly updated to deliver the core technical knowledge required in the telecom business today. 
This is the best quality training of its kind available.
• GSA Schedule
Teracom online courses and certification packages are on our US Government GSA contract... which took two years of serious vetting and a 200-page application... so you know you are getting quality.
• 100% Money-Back Guarantee
You are protected by Teracom's 30-day, no-questions-asked, 100% money-back guarantee.
• Career-enhancing knowledge
This training is an ideal way to implement a career-enhancing upgrade to your knowledge, 
or to prepare for a job in the telecommunications business.
• Guaranteed to Pass with the Unlimited Plan
Choose the Unlimited Plan for unlimited repeats of courses and exams - which means you can retake courses to refresh your knowledge in the future, and guaranteed to pass the exam if you're willing to learn.  unlimited plan info
• Self-paced training
The courses and their lessons can be done at your own pace. There are no time limits for completing a lesson and moving to the next one. The courses may be done in any order.
• Team training

These courses are a highly cost-effective and consistent way for managers to get team members up to a common speed with measurable results. The myTeracom Learning Management System provides management reports showing your team's progress with a few clicks of the mouse.

Technical Level and Intended Audience

Our training has been taught to wide acclaim across North America since 1992 and is designed for the non-engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless, networking, Voice over IP (VoIP) phone systems, SIP and security.

Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.

Based on Teracom's proven instructor-led training courses developed and refined over twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others, Teracom online courses are top-notch, top-quality and right up to date with the topics and knowledge you need.

The no-hassle training solution

Use Chrome browser on tablets and phones

Teracom's high-quality online courses are delivered in Google Chrome browser on any Windows or mac desktop or laptop, iPad, android tablet or phone with an internet connection... to any number of people, anywhere, anytime.

Ideal for self-paced training, courses are divided into lessons. Stay on a lesson for as long as you like, and move to the next lesson then write the course exam only when ready.

Team training packages with group discount and management reporting from our Learning Management System are very popular.

With the Unlimited Plan, you can repeat exams as needed, and retake courses anytime in the future. There are no time limits or expiration dates. 30-day 100% money-back guarantee.