Telecom, Datacom and Networking for Non‑Engineers is our famous core training - an intensive three-day course for non-engineering professionals, getting you up to speed on virtually all aspects of telecom, datacom and networking, from fundamentals and jargon to the latest technologies.
Thousands of people who needed to be more effective in understanding and dealing with telecom and networking have benefited from this course.
This core training - and our superb instructors - consistently receive rave reviews on evaluations. Many attendees tell us that this is training they wish they'd had years ago!
Top-ranked instructor, three days in the classroom, 350‑page course book with detailed text notes, TCO CTA and CTNS certifications and
course completion certificate. $1395.
Teracom's courses have been taught to wide acclaim across North America since 1992 and are designed for the professional needing to fill in the gaps, build a solid base of knowledge… and understand how it all fits together.
This course is the first three days of BOOT CAMP.
BOOT CAMP is a full week of training for non‑engineers, covering the whole telecom and networking picture from fundamentals to future trends.
The week begins with three days of core training: The PSTN, wireless telecom, data communications, the Cloud, Ethernet and LANs, IP and networking, MPLS, and the Internet. On Thursday and Friday is Course 130: Voice over IP, SIP and SIP Trunking, VoIP systems, Security, and finishing with upcoming technologies, including 5G wireless and the Internet of Everything: how everything from toasters to self-driving trucks to human brain implants will be online.
Save $395: BOOT CAMP is only $1995 for the full week, a $395 savings. You may register for just the first three days (Course 101) or just the last two days (Course 130) as best meets your needs. But with the BOOT CAMP price savings of $395 compared to individual courses and wall-to-wall training, BOOT CAMP is a great opportunity.
The first part provides an understanding of the telephone network, traditional telephony and VoIP, digital communications, the telecom business and players, the Cloud and wireless. We'll demystify buzzwords and jargon, provide a clear structure for understanding the components of telecom networks including loops and trunks, switches, VoIP, digital voice and video, ILECs and CLECs, the network "cloud", how services are actually provided, plus wireless: mobile networks, cellular to 4G, WiFi… and how it all fits together.
It all begins with the Public Switched Telephone Network and Plain Ordinary Telephone Service. We'll establish with a model for the PSTN, explaining analog circuits, loops, trunks, remotes, circuit switching and other telephony buzzwords and jargon. We'll understand how the network is organized into access, switching and transmission. We'll cover Centrex and traditional PBX, then understand Voice over IP (VoIP) concepts and components, soft switches and SIP trunking.
With the fundamentals in place, we'll cover digital. You will learn what is really meant by "digital", how voice is digitized to 64 kb/s, and MP4 digital video. We'll complete the story understanding how the resulting bits are communicated using binary pulses on copper and fiber.
In this chapter, you will gain a solid understanding of the telecommunications business and how it is structured, including telephone companies, local and long-distance, and how these companies compete and interconnect. You will understand how each organization fits into the picture, including ILECs, IXCs, resellers, CLECs, collocations, regional rings, POPs and MANs.
Next, we will demystify the Network Cloud. You will learn why people draw a picture of a cloud to represent a network, then most importantly, what is inside the cloud and understand what is really going on. You will learn about the three basic kinds of network services available, the equipment used to implement each, and how services are actually provided… highly useful knowledge when planning, ordering, troubleshooting, auditing, or otherwise dealing with carrier services.
We'll complete the first part of the course, and the first day, with wireless, concentrating on cellular. You will learn the components and basic principles of operation of mobile networks, tracing a call from end-to-end from mobile phone to landline. You'll understand the requirements for coverage, capacity and mobility, and why cellular radio systems are used. We'll cover voice over cellular, then the exploding area of "data" over cellular, which is actually Internet access. With the concepts in place, we'll sort out different cellular technologies and generations: without bogging down on details, you will learn the differences between 2G GSM/TDMA, 3G 1X, UMTS and HSPA CDMA, and 4G LTE with its OFDM. We'll conclude with WiFi, more properly called 802.11 wireless LANs, and satellite communications.
The second part of the course begins the second day with a discussion of how voice and video are treated like data to achieve convergence: one network and one service for everything. Then we'll put in place a solid base of the principles and technologies that were developed for communicating data, including circuit configurations, LANs and WANs, packets and frames and Ethernet. Then we'll cover transmission systems: legacy channelized TDM and SONET backbones, today's IP and Optical Ethernet core network, fiber optics, and finishing the module and the day with fiber to the neighborhood then DSL and cable modems on copper for the last mile.
We'll begin the second day understanding what "convergence" is and how it was achieved by treating telephone calls and television like data communications. Then, we'll get you up to speed on the concepts, jargon, buzzwords and technologies that were originally developed for datacom and now used for everything. You'll learn the basic ITU model for data circuits, the components in the model, and practical examples of circuit configurations including LANs and WANs. This chapter serves as an introduction to topics that will be covered in the rest of the course.
In this chapter, we'll put in place a solid understanding of the key concepts of IP packets and LAN frames, ensuring that you have a solid foundation on which to build an understanding of IP packets, Ethernet MAC frames, routers, bandwidth on demand packet networks and the Internet. We'll begin with a quick review of binary and hexadecimal to ensure you're up to speed.
Ethernet is now used in all parts of the network. In this chapter, you will learn the basic principles of Ethernet and LANs, how it was formalized in the 802 series of standards, the crucial concepts of MAC addresses and MAC frames, LAN cables and the important concept of a broadcast domain. You'll understand how LAN switches, also called Layer 2 switches, connect devices, and how VLANs separate devices. Finally, we'll review Optical Ethernet and the standards for communicating MAC frames at up to 100 Gigabits per second on fiber between switches.
Channelized Time Division Multiplexing (TDM) is now referred to as a "legacy" technology – but there is a huge installed base that is not going to disappear overnight. We'll begin with the basics of TDM, multiplexers and channels. You'll learn about the DS0-DS3 hierarchy and the technologies that implement it: T1, SONET and ISDN. Then, we'll understand how today's packet-based transmission systems move IP packets in Ethernet frames on demand, and cover important issues in the transition from channels to packets.
In this chapter, you will learn the fundamentals of fiber: how it is used to communicate bits, how fiber cables are constructed, the types of fiber, wavelengths, bands and modes, and the impairment called dispersion that limits transmission distances. Then, we'll cover the important concept of Wave-Division Multiplexing, allowing huge increases in bandwidth. You'll understand how in the past 1.5 Mb/s was called "high capacity" and in the near future 10 Gb/s will be "high capacity". We'll complete the chapter on fiber by understanding how fiber is used in the network core, how it is used to build Metropolitan Area Networks, how Optical Ethernet is used for access circuits, and how Passive Optical Network technology can be used to save money.
To finish the second part of the course, we'll explore how fiber is pulled to the neighborhood, then modems are used to communicate bits on the "last mile" in brownfields, i.e. established residential neighborhoods where copper wire cables are already installed. You'll learn what modems do and how they work. Then you will learn the telephone company's strategy: DSL and DSLAMs and the latest VDSL2 technology, then the cable TV company's strategy: cable modems on broadband coax, and compare and contrast the two.
The third part brings it all together with networking: starting the third day with the OSI Layers to provide a structure for the discussion, then the principles of overbooking, bandwidth on demand and packet switching, IP and routers, Customer Edge, IP addressing, DHCP, public and private addresses, Network Address Translation and IPv6. Then in the afternoon, we'll cover carrier packet networks, Service Level Agreements, MPLS and how MPLS is used to implement VPNs, classes of service, service integration and traffic aggregation. The last main chapter covers the Internet, ISPs, Internet VoIP and Internet VPNs. We'll conclude with a top-down review with templates for mainstream solutions you can put to immediate use and a peek at the future of telecommunications.
There are so many functions that must be performed to interoperate systems, a structure is required to organize the functions so that separate issues can be treated separately. We'll begin the third part of the course, and the third day with the most commonly-used structure, the ISO Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the purpose of each layer, examples of protocols like TCP and IP used to implement layers, and gain a true understanding of how a protocol stack works for applications like web surfing and VoIP.
With a structure in place for discussing what we need to do, we'll understand how networks are implemented. We begin with the simplest framework, a private network, to understand routing and bandwidth on demand. We'll introduce the term Customer Edge router and examine the functions performed by a router. Then we will cover IPv4 addressing: IPv4 address classes, static vs. dynamic addresses and DHCP, public and private addresses and NAT. Then we'll review IPv6, and how IPv6 addresses are allocated and assigned, and types of IPv6 addresses.
IP packets will be used to carry everything, including phone calls and television. But IP in itself does not include any Quality of Service (QoS) mechanism, no way to prioritize or manage traffic. This is implemented with MPLS. In this chapter, you'll learn the basics of carrier packet networks, identifying Provider Edge (PE), Customer Edge (CE), access and core, and the important concept of a Service Level Agreement. Then you'll gain a practical understanding of the purpose and functioning of MPLS, virtual circuits and traffic classes, previous methods Frame Relay and ATM, then MPLS and how it is used to implement business customer services, differentiated services and Class of Service (CoS), service integration and traffic aggregation in the core.
The Internet is a giant collection of interconnected IP networks called Autonomous Systems across which the public can communicate IP packets. In this chapter, we'll understand what an ISP is and how they connect to others via transit and peering, then review how DNS, HTML, HTTP, clients and servers work together to form the Web on top of the Internet. We'll conclude by understanding telephone calls over the Internet and secure VPNs over the Internet.
The final chapter brings all of the concepts together with a top-down review. You'll learn valuable insight into telecom project management and methodology, and review telecom, datacom and networking technologies, services and solutions. We'll conclude with a peek at the future of telecommunications, where the telephone network and Internet become the same thing.
This course is regularly updated, and older material is removed to make way for newer discussions. However, just because new technology comes along doesn't mean the old technology no longer exists - so selected "older" material is retained in an appendix for those who need to refer to it.
Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together… knowledge they've been needing for years. Others on course their first week on the job remarked "what a wonderful way to get started in the business."
Here's a sampling of reviews and comments from people who have taken this course:
"Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately."
- Rusty Walther, Vice President, Client Services, AboveNet Communications
"Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT."
- Serena Laursen, Microsoft
"The selection of material - the order of its presentation - the way it was presented... incredibly effective at presenting concepts and ideas - uses great analogies and stays on topic."
- Susan Lennon, Nortel
"The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!"
- Gary Lundberg, Copper Mountain Networks
Whether you work for an organization that produces telecom, datacom or networking products or services; or you buy these products and services - or just have to get up to speed on what all the rest of them are talking about when they say “SIP trunking”, “Ethernet”, “MAC frame”, 4G, MPLS or VPN…
“Best course we have ever had onsite at 3Com”
"Perfect content; well organized, well paced, building block approach, resulted in a very nice cathedral"
- Jim George, Qualcomm
"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference"
- Kieran Delaney, Maritime Life
"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident."
- Judith Myers, Ameritech
"Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly."
- Jim Geiss, Qwest
"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar"
- Kirk Kroeker, IEEE Computer Society
"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing"
- Orlando Jasso, AboveNet Communications.
"Layman's terms with humor was very relaxing - helped me concentrate... understanding is now CLEAR ... the manual will be very helpful"
- Linda Côté, Bell Canada
"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms"
- Susan Coleman, Bell Sygma
"Best course materials ever; the full text descriptions are invaluable. Course filled in so many gaps for me. Bravo!"
- Ross Brooks, Vertek
"Outstanding! The best I've encountered, and I've attended many seminars."
- Bob Gibbons, WMX Technologies
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 350-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.
And - Certification is included: CTNS Certification Package and CTA Certification are included as a bonus with every registration.
Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:• Register online
• Register by phone at 1-877-412-2700
Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.
We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.
In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at 3Com, Qualcomm, Intel, Cisco, Nortel, AT&T, Alcatel, Kyocera, T-Mobile, Ericsson/Hewlett-Packard, Verizon, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, CNA Insurance, the US Air Force, Bell Canada, TELUS, Cap Gemini, ComSec Establishment, MicroCell, TDS Telecom, Western Wireless... to name a few.
Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.
We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you! Hold a private onsite course with as few as 7 people!
Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless and networking.
Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.
Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.