Course 101
Telecom, Datacom and Networking for Non‑Engineers

Telecom, Datacom and Networking for Non‑Engineers is our famous core training - an intensive three-day course for non-engineering professionals, getting you up to speed on virtually all aspects of telecom, datacom and networking, from fundamentals and jargon to the latest technologies.

Thousands of people  who needed to be more effective in understanding and dealing with telecom and networking have benefited from this course.

This core training - and our superb instructors - consistently receive rave reviews on evaluations. Many attendees tell us that this is training they wish they'd had years ago!

Top-ranked instructor, three days in the classroom, 350‑page course book with detailed text notes, TCO CTA and CTNS certifications and course completion certificate. $1395.

Key Course Features

Fundamentals of Telecommunications

  • Understand loops, trunks, POTS and the PSTN - the foundation for everything. PBX & Centrex.
  • VoIP concepts and components. VoIP soft switches, SIP trunking, hosted PBX.
  • Understand what "digital" is, how voice and video are digitized, how bits are transmitted digitally.
  • The telecom business: ILECs, CLECs and collocations, POPs, IXCs and resellers.
  • The Network Cloud, services and equipment. How services are actually provided.
  • Wireless: cellular concepts, mobile Internet, 3G CDMA, HSPA, 4G LTE and OFDM, WiFi and more.

"Data" Communications

  • Convergence: treat everything like data.
  • "Data" fundamentals: DTEs and DCEs, LANs and WANs, IP packets vs. MAC frames.
  • Ethernet LANs, MAC addresses, LAN cables, LAN switches and VLANs. Optical Ethernet.
  • Legacy channelized TDM transmission systems: DS0-DS3, T1, SONET, ISDN.
  • Today's packetized transmission systems: IP packets and Optical Ethernet.
  • Fiber Optics: fiber, fiber cables, wavelengths and modes, DWDM, FTTH, PONs.
  • FTTN and last mile on copper: DSL, VDSL, cable modems and DOCSIS.

Networking

  • A true understanding of the OSI layers and protocol stacks.
  • Routers and IP addresses, DHCP, static and dynamic, public and private, NAT. IPv6.
  • Carrier packet networks and services, Service Level Agreement, Class of Service, service assurance.
  • MPLS concepts. MPLS for QoS, MPLS VPNs for business, integration and aggregation.
  • Internet, ISPs, transit and peering. The Web, Internet VoIP and VPNs.
  • Practical solutions and project methodology.

Who Should Attend

  • Professionals needing to fill in the knowledge gaps, understand the buzzwords and jargon, popular technologies like LTE, Ethernet, TCP/IP and MPLS, and more importantly, understand the ideas behind these technologies and how it all fits together.
  • Non-Engineering professionals who are in need of a solid knowledge base to be more effective in dealing with technology projects and technical personnel.
  • Managers and planners.  Telecom system administrators.  Finance, tax and accounting personnel.  Software and support system developers.
  • Decision-makers and project managers who need to understand what the "techies" are saying.
  • Anyone who wants to eliminate buzzword frustration, understand the concepts and how it all fits together.
  • Anyone willing to invest three days to obtain career-enhancing training, with certification and reference book.

Course Overview

This course delivers the essential core knowledge set required in telecom today.  The content, its order, our analogies and explanations have been refined over the course of more than twenty years… and we constantly update it. The course philosophy is:

  • Start at the beginning of the story, progress through it in a logical order, and finish at the end.
  • Bust the buzzwords, explain the jargon, and more importantly, the underlying ideas and concepts: key concept-level knowledge that you can't get on the job, from magazines or vendors.
  • Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.

Day 1: Fundamentals of Telecommunications

The first day puts in place a solid base, covering the telephone network, traditional telephony, VoIP, digital, the telecom business and players, The Cloud and wireless. We'll demystify buzzwords and jargon, provide a clear structure for understanding the components of telecom networks including loops and trunks, switches, softswitches and gateways, digital voice and video, ILECs and CLECs, the network "cloud", how services are actually provided, and wireless: mobile networks, cellular to 4G, WiFi… and how it all fits together.

Day 2: "Data" Communications & Transmission

The second day begins with a discussion of how voice and video are treated like data to achieve convergence: one network and one service for everything. Then you'll learn the fundamentals of the principles and technologies that were developed for data, including circuit configurations, LANs and WANs, packets and frames and Ethernet. Next, we'll cover transmission systems: the installed base of channelized TDM and SONET backbones, newer systems based on IP and Optical Ethernet, all about fiber optics, and DSL and cable modems on copper for the last mile.

Day 3: Networking

On the last day, we bring it all together with networking: starting with the OSI Layers to provide a structure for the discussion, then the principles of overbooking, bandwidth on demand and packet switching, IP and routers, Customer Edge, IP addressing, DHCP, public and private addresses, Network Address Translation and IPv6. In the afternoon, we'll cover carrier packet networks, Service Level Agreements, MPLS and how MPLS is used to implement VPNs, classes of service, service integration and traffic aggregation. The last main chapter covers the Internet, ISPs, Internet VoIP and Internet VPNs. We'll conclude with a top-down review with templates for mainstream solutions you can put to immediate use and a peek at the future of telecommunications.

We'll bust the buzzwords, explain the jargon and instill structured understanding... career-enhancing knowledge that lasts a lifetime.

You get a comprehensive 350-page student manual with copies of all graphics and detailed reference notes, sure to be a valuable reference for years to come.  TCO CTA and CTNS Certifications are also included.

This is an easy sell with management: your increased efficiency, productivity and informed decision-making will repay the cost of the training many times over.

Course 101 is Monday, Tuesday and Wednesday of BOOT CAMP. You can take it as part of BOOT CAMP or on its own.

Register for this career-enhancing training today!

Why Take This Course

Teracom's courses have been taught to wide acclaim across North America since 1992 and are designed for the professional needing to fill in the gaps, build a solid base of knowledge… and understand how it all fits together.

  1. Eliminate uncertainty and frustration in not knowing terms and technologies with a clear understanding of telecom, datacom and networking fundamentals, components, systems, standards, jargon and buzzwords.
  2. Get a 350-page high-quality bound student manual / textbook with detailed text notes, up-to-date and bringing together all of this information, impossible to find in one place anywhere else. 
  3. Cut through the jargon and vendor hype to get unbiased explanations of all of the mainstream choices for implementing telecom, allowing you to make meaningful comparisons and informed decisions … knowledge skills you can put to use today and in the future.
  4. Get up to speed on the latest developments and trends. This course is totally up to date with SIP trunking, VoIP, 4G, Optical Ethernet, MPLS and more, providing far more benefit than outdated courses.
  5. This course is specifically designed for non‑engineers: learn the fundamentals, concepts and underlying ideas – in plain English – and fill the gaps in your knowledge, without bogging down on details.
  6. Learn from the best.  Instructor-led training is the best you can get, where you can interact and ask questions.  Not only do Teracom's instructors consistently receive highest ratings on student evaluations and specific praise of their ability to get ideas across, our instructors hold Bachelor of Engineering degrees or equivalent and have decades of experience working in the field.
  7. Get certifications. The online CTNS Certification Package Unlimited Plan and CTA certifications are  included. 
Without bogging down on unnecessary details, understand the ideas, concepts, technologies and solutions, increasing your confidence and allowing you to make informed choices and meaningful comparisons – knowledge you can't get on the job, reading trade magazines or talking to vendors.

BOOT CAMP Option

boot camp

This course is the first three days of BOOT CAMP.

BOOT CAMP is a full week of training for non‑engineers, covering the whole telecom and networking picture from fundamentals to future trends.

The week begins with three days of core training: The PSTN, wireless telecom, data communications, the Cloud, Ethernet and LANs, IP and networking, MPLS, and the Internet. On Thursday and Friday is Course 130: Voice over IP, SIP and SIP Trunking, VoIP systems, Security, and finishing with upcoming technologies, including 5G wireless and the Internet of Everything: how everything from toasters to self-driving trucks to human brain implants will be online.

Save $395: BOOT CAMP is only $1995 for the full week, a $395 savings. You may register for just the first three days (Course 101) or just the last two days (Course 130) as best meets your needs. But with the BOOT CAMP price savings of $395 compared to individual courses and wall-to-wall training, BOOT CAMP is a great opportunity.

Part 1: Fundamentals of Telecommunications

The first part provides an understanding of the telephone network, traditional telephony and VoIP, digital communications, the telecom business and players, the Cloud and wireless. We'll demystify buzzwords and jargon, provide a clear structure for understanding the components of telecom networks including loops and trunks, switches, VoIP, digital voice and video, ILECs and CLECs, the network "cloud", how services are actually provided, plus wireless: mobile networks, cellular to 4G, WiFi… and how it all fits together.

Objectives

  • Understand telecom fundamentals:
  • Telephony and the telephone network
  • Voice over IP
  • Digital voice and video
  • The telecom business, ILECs and CLECs
  • The Cloud and how services are provided
  • Wireless telecom: cellular to 4G and WiFi.
  • Fill in the gaps in your knowledge.
  • Form a solid base on which to build.

What you will learn

  • The structure and operation of the telephone network.
  • What analog means. The voiceband. Loops and trunks.
  • Plain Ordinary Telephone Service
  • Voice over IP (VoIP) concepts and components
  • Traditional PBX & Centrex vs. VoIP Soft switches
  • What digital means. How voice is digitized. MP4 video.
  • All about LECs, CLECs, IXCs and interconnections.
  • Wireless and cellular concepts, terminology, standards.
  • 3G CDMA, 4G LTE and WiFi

1. Fundamentals of Telephony

It all begins with the Public Switched Telephone Network and Plain Ordinary Telephone Service. We'll establish with a model for the PSTN, explaining analog circuits, loops, trunks, remotes, circuit switching and other telephony buzzwords and jargon. We'll understand how the network is organized into access, switching and transmission. We'll cover Centrex and traditional PBX, then understand Voice over IP (VoIP) concepts and components, soft switches and SIP trunking.

  1. History of Telecommunications
  2. The Public Switched Telephone Network (PSTN)
  3. Analog Circuits D. What is Sound?
  4. The Voiceband
  5. Plain Ordinary Telephone Service (POTS)
  6. DTMF Address Signaling
  7. Signaling System 7 (SS7)
  8. Network Architecture: Access, Switching, Transmission
  9. Telephone Switches
  10. Traditional PBX and Centrex
  11. VoIP
  12. Soft Switches, Hosted PBX and IP Centrex
  13. SIP Trunking

2. Digital

With the fundamentals in place, we'll cover digital. You will learn what is really meant by "digital", how voice is digitized to 64 kb/s, and MP4 digital video. We'll complete the story understanding how the resulting bits are communicated using binary pulses on copper and fiber.

  1. Analog and Digital: What Do We Really Mean?
  2. Continuous Signals, Discrete Signals
  3. Voice Digitization (Analog → Digital Conversion)
  4. Voice Reconstruction (Digital → Analog Conversion)
  5. Voice Digitization: 64kb/s G.711 Standard
  6. Digital Video: H.264 / MPEG-4 Standard
  7. Implementing Digital: Binary Pulses

3. The Telecommunications Industry, Competition and Interconnect

In this chapter, you will gain a solid understanding of the telecommunications business and how it is structured, including telephone companies, local and long-distance, and how these companies compete and interconnect. You will understand how each organization fits into the picture, including ILECs, IXCs, resellers, CLECs, collocations, regional rings, POPs and MANs.

  1. US Domestic Telcos
  2. AT&T and Verizon
  3. Canadian Telephone Companies
  4. PSTN Switching Center Hierarchy
  5. 1984: LECs, IXCs and POPs - Last Mile: Switched Access from ILEC
  6. Competitive Carrier - Last Mile: Dedicated Line from ILEC
  7. Competitive Carrier - Last Mile CLEC: Collocation plus ILEC Dark Fiber
  8. Competitive Carrier Network Model: Regional Rings, POPs and MANs

4. The Cloud

Next, we will demystify the Network Cloud. You will learn why people draw a picture of a cloud to represent a network, then most importantly, what is inside the cloud and understand what is really going on. You will learn about the three basic kinds of network services available, the equipment used to implement each, and how services are actually provided… highly useful knowledge when planning, ordering, troubleshooting, auditing, or otherwise dealing with carrier services.

  1. Anatomy of a Service
  2. Inside the Network Cloud
  3. Network Equipment: How and Where Each is Used
  4. Summary: How Services Are Provided

5. Wireless

We'll complete the first part of the course, and the first day, with wireless, concentrating on cellular. You will learn the components and basic principles of operation of mobile networks, tracing a call from end-to-end from mobile phone to landline. You'll understand the requirements for coverage, capacity and mobility, and why cellular radio systems are used. We'll cover voice over cellular, then the exploding area of "data" over cellular, which is actually Internet access. With the concepts in place, we'll sort out different cellular technologies and generations: without bogging down on details, you will learn the differences between 2G GSM/TDMA, 3G 1X, UMTS and HSPA CDMA, and 4G LTE with its OFDM. We'll conclude with WiFi, more properly called 802.11 wireless LANs, and satellite communications.

  1. Wireless
  2. Mobile Networks
  3. Cellular
  4. Second Generation: Digital Cellular
  5. Digital Cellular: Voice
  6. Digital Cellular: Data = Internet Access
  7. Spectrum-Sharing Technologies: FDMA, TDMA, CDMA, OFDM
  8. 3G: 1X, UMTS, HSPA (CDMA)
  9. 4G LTE and OFDM
  10. Dynamic Assignment of Subcarriers
  11. Wireless LANs: WiFi & 802.11 Standards
  12. Satellite

Part 2: "Data" Communications & Transmission

The second part of the course begins the second day with a discussion of how voice and video are treated like data to achieve convergence: one network and one service for everything. Then we'll put in place a solid base of the principles and technologies that were developed for communicating data, including circuit configurations, LANs and WANs, packets and frames and Ethernet. Then we'll cover transmission systems: legacy channelized TDM and SONET backbones, today's IP and Optical Ethernet core network, fiber optics, and finishing the module and the day with fiber to the neighborhood then DSL and cable modems on copper for the last mile.

Objectives

  • Understand how convergence was achieved by treating telephone and television like data
  • Learn the fundamentals of technologies originally developed for data and now used for everything.
  • Understand legacy channelized TDM systems, today's packet-switched and Optical Ethernet systems, and the transition from old to new.
  • Learn the fundamentals of fiber optics, fiber in the network core and fiber to the premise.
  • Learn how fiber to the neighborhood then DSL and Cable modems are used for the last mile in brownfields.

What you will learn

  • What convergence is and how it was achieved.
  • Circuit components, DTEs and DCEs.
  • Circuit configurations: LANs and WANs.
  • Binary and hex, ASCII and unicode.
  • Fundamentals of frames and packets, how they relate
  • LANs: Ethernet, MAC addresses, LAN cable categories.
  • Ethernet switches, VLANs and Optical Ethernet.
  • Legacy channelized TDM transmission systems and DS0.
  • DS1 vs. T1. DS3, SONET, ISDN.
  • Today's IP packet & Optical Ethernet backbones.
  • The transition from channels to packets.
  • Fiber optics basics: wavelengths and modes, DWDM.
  • Optical Ethernet to the business, PONs to the home.
  • DSL, DSLAMs, and VDSL2 for the last mile.
  • Broadband carriers, cable modems and DOCSIS

6. "Data" Communications Concepts

We'll begin the second day understanding what "convergence" is and how it was achieved by treating telephone calls and television like data communications. Then, we'll get you up to speed on the concepts, jargon, buzzwords and technologies that were originally developed for datacom and now used for everything. You'll learn the basic ITU model for data circuits, the components in the model, and practical examples of circuit configurations including LANs and WANs. This chapter serves as an introduction to topics that will be covered in the rest of the course.

  1. Convergence: Treat Everything Like Data
  2. Data Circuit Model
  3. Data Terminal Equipment (DTE)
  4. Analog and Digital Data Circuits
  5. Data Circuit-Terminating Equipment (DCE)
  6. Point-to-Point Circuits
  7. Multidrop Circuits
  8. LANs
  9. Wide Area Networks

7. Coding, Frames and Packets

In this chapter, we'll put in place a solid understanding of the key concepts of IP packets and LAN frames, ensuring that you have a solid foundation on which to build an understanding of IP packets, Ethernet MAC frames, routers, bandwidth on demand packet networks and the Internet. We'll begin with a quick review of binary and hexadecimal to ensure you're up to speed.

  1. Essential Functions
  2. Representing Quantities: Decimal, Binary and Hex
  3. Character Coding: ASCII and Unicode
  4. Start/Stop/Parity
  5. Frames
  6. Packets
  7. Packets and IP Addresses vs. Frames and MAC Addresses
  8. IP Packets

8. Ethernet, LANs and VLANs

Ethernet is now used in all parts of the network. In this chapter, you will learn the basic principles of Ethernet and LANs, how it was formalized in the 802 series of standards, the crucial concepts of MAC addresses and MAC frames, LAN cables and the important concept of a broadcast domain. You'll understand how LAN switches, also called Layer 2 switches, connect devices, and how VLANs separate devices. Finally, we'll review Optical Ethernet and the standards for communicating MAC frames at up to 100 Gigabits per second on fiber between switches.

  1. MAC Addresses, MAC Frames and Broadcast Domains
  2. Ethernet and 802 standards
  3. LAN Cables and Categories
  4. Ethernet / Layer 2 Switches
  5. VLANs

9. Transmission Systems

Channelized Time Division Multiplexing (TDM) is now referred to as a "legacy" technology – but there is a huge installed base that is not going to disappear overnight. We'll begin with the basics of TDM, multiplexers and channels. You'll learn about the DS0-DS3 hierarchy and the technologies that implement it: T1, SONET and ISDN. Then, we'll understand how today's packet-based transmission systems move IP packets in Ethernet frames on demand, and cover important issues in the transition from channels to packets.

  1. Channelized Time Division Multiplexing (TDM)
  2. Multiplexers
  3. DS0s and SONET Framing
  4. Channelized Digital Hierarchy: Standard Legacy Transmission Speeds
  5. Digital Carrier Systems: Legacy Transmission Technologies
  6. ISDN BRI and PRI
  7. Statistical Time Division Multiplexing
  8. Overbooking and Bandwidth on Demand
  9. IP Packets and Ethernet Framing
  10. Coexistence and Transition from Channels to Packets

10. Fiber

In this chapter, you will learn the fundamentals of fiber: how it is used to communicate bits, how fiber cables are constructed, the types of fiber, wavelengths, bands and modes, and the impairment called dispersion that limits transmission distances. Then, we'll cover the important concept of Wave-Division Multiplexing, allowing huge increases in bandwidth. You'll understand how in the past 1.5 Mb/s was called "high capacity" and in the near future 10 Gb/s will be "high capacity". We'll complete the chapter on fiber by understanding how fiber is used in the network core, how it is used to build Metropolitan Area Networks, how Optical Ethernet is used for access circuits, and how Passive Optical Network technology can be used to save money.

  1. Light as a Carrier
  2. Fiber Optics and Fiber Cables
  3. Optical Wavelengths, Bands and Modes
  4. Wave-Division Multiplexing: CWDM and DWDM
  5. Network Core
  6. Metropolitan Area Network
  7. Fiber to the Premise (FTTP, FTTH): PONs and OE
  8. Optical Ethernet

11. DSL and Cable Modems: Last Mile on Copper

To finish the second part of the course, we'll explore how fiber is pulled to the neighborhood, then modems are used to communicate bits on the "last mile" in brownfields, i.e. established residential neighborhoods where copper wire cables are already installed. You'll learn what modems do and how they work. Then you will learn the telephone company's strategy: DSL and DSLAMs and the latest VDSL2 technology, then the cable TV company's strategy: cable modems on broadband coax, and compare and contrast the two.

  1. Modems: Representing Data in a Frequency Channel
  2. Modulation Techniques
  3. DSL: Beyond the Voiceband
  4. DSLAMs
  5. Fiber to the Neighborhood (FTTN), DSL to the Premise
  6. VDSL2 Bands and Profiles
  7. Broadband Carriers: FTTN & Broadband Coax to the Premise
  8. DOCSIS Cable Modem Standards

Part 3: Networking

The third part brings it all together with networking: starting the third day with the OSI Layers to provide a structure for the discussion, then the principles of overbooking, bandwidth on demand and packet switching, IP and routers, Customer Edge, IP addressing, DHCP, public and private addresses, Network Address Translation and IPv6. Then in the afternoon, we'll cover carrier packet networks, Service Level Agreements, MPLS and how MPLS is used to implement VPNs, classes of service, service integration and traffic aggregation. The last main chapter covers the Internet, ISPs, Internet VoIP and Internet VPNs. We'll conclude with a top-down review with templates for mainstream solutions you can put to immediate use and a peek at the future of telecommunications.

Objectives

  • Understand networking fundamentals as well as current practical technologies, services and solutions.
  • Understand what the OSI Layers are
  • Understand how protocol stacks work
  • Learn about routers and IP addressing
  • Understand carrier packet network services
  • Learn about MPLS and how it is used to manage traffic on the network.
  • Understand Internet structure and operation, how ISPs fit into the picture and Internet voice and data.
  • Learn technology deployment steps.

What you will learn

  • Truly understand the OSI layers and protocol stacks.
  • How routers implement the network.
  • The Customer Edge (CE) and what it does.
  • IPv4 packets and address classes, and IPv6
  • Static and dynamic addresses and DHCP
  • Public and private addresses and NAT
  • Structure and components of carrier packet networks.
  • Service Level Agreements and traffic profiles.
  • The crucial concept of virtual circuits
  • MPLS jargon, buzzwords and principles of operation.
  • How MPLS can be used to implement classes of service, service integration and traffic aggregation.
  • MPLS business services and MPLS VPNs.
  • The history, structure and operation of the Internet.
  • ISPs, the Domain Name System and MIME
  • Internet telephony and Internet VPNs
  • Technology deployment practices and solutions.
  • The future of telecommunications.

12. The OSI Layers and Protocol Stacks

There are so many functions that must be performed to interoperate systems, a structure is required to organize the functions so that separate issues can be treated separately. We'll begin the third part of the course, and the third day with the most commonly-used structure, the ISO Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the purpose of each layer, examples of protocols like TCP and IP used to implement layers, and gain a true understanding of how a protocol stack works for applications like web surfing and VoIP.

  1. Protocols and Standards
  2. ISO OSI Reference Model
  3. OSI 7-Layer Model
  4. Physical Layer: 802.3, DSL, DOCSIS
  5. Data Link Layer: 802 MAC
  6. Network Layer: IP and MPLS
  7. Transport Layer: TCP and UDP
  8. Session Layer: POP, SIP, HTTP
  9. Presentation Layer: ASCII, Encryption, Codecs
  10. Application Layer: SMTP, HTML, English …
  11. Protocol Stack in Operation: Babushka Dolls
  12. Standards Organizations

13. IP Networks, Routers and Addresses

With a structure in place for discussing what we need to do, we'll understand how networks are implemented. We begin with the simplest framework, a private network, to understand routing and bandwidth on demand. We'll introduce the term Customer Edge router and examine the functions performed by a router. Then we will cover IPv4 addressing: IPv4 address classes, static vs. dynamic addresses and DHCP, public and private addresses and NAT. Then we'll review IPv6, and how IPv6 addresses are allocated and assigned, and types of IPv6 addresses.

  1. IPv4 Address Classes
  2. CIDR: Prefix and Subnet Mask
  3. DHCP
  4. Assigning VLANs to Subnets
  5. Routers and Customer Edge (CE)
  6. Public and Private IPv4 Addresses
  7. Network Address Translation
  8. IPv6
  9. IPv6 Address Allocation and Address Types

14. MPLS and Carrier Networks

IP packets will be used to carry everything, including phone calls and television. But IP in itself does not include any Quality of Service (QoS) mechanism, no way to prioritize or manage traffic. This is implemented with MPLS. In this chapter, you'll learn the basics of carrier packet networks, identifying Provider Edge (PE), Customer Edge (CE), access and core, and the important concept of a Service Level Agreement. Then you'll gain a practical understanding of the purpose and functioning of MPLS, virtual circuits and traffic classes, previous methods Frame Relay and ATM, then MPLS and how it is used to implement business customer services, differentiated services and Class of Service (CoS), service integration and traffic aggregation in the core.

  1. Carrier Packet Network Basics
  2. Service Level Agreement
  3. Provider Equipment at the Customer Premise
  4. Virtual Circuit Technologies
  5. Packet-Switching using Virtual Circuits
  6. Frame Relay using Virtual Circuits
  7. ATM
  8. MPLS
  9. MPLS VPNs for Business Customers
  10. MPLS and Diff-Serv to Support Classes of Service
  11. MPLS for Service Integration
  12. MPLS for Traffic Aggregation

15. The Internet

The Internet is a giant collection of interconnected IP networks called Autonomous Systems across which the public can communicate IP packets. In this chapter, we'll understand what an ISP is and how they connect to others via transit and peering, then review how DNS, HTML, HTTP, clients and servers work together to form the Web on top of the Internet. We'll conclude by understanding telephone calls over the Internet and secure VPNs over the Internet.

  1. A Network To Survive Nuclear War
  2. The Inter-Net Protocol
  3. Internet Service Providers
  4. World Wide Web
  5. Domain Name System
  6. HTML, HTTP and HTTPS
  7. MIME and Base-64 Encoding for Email Attachments
  8. Internet Telephony & VSPs
  9. Internet VPNs

16. Wrapping Up

The final chapter brings all of the concepts together with a top-down review. You'll learn valuable insight into telecom project management and methodology, and review telecom, datacom and networking technologies, services and solutions. We'll conclude with a peek at the future of telecommunications, where the telephone network and Internet become the same thing.

  1. Technology Deployment Steps
  2. Requirements Analysis
  3. High-Level Design
  4. Review: Circuits and Services
  5. Access and Transmission Technology Roundup
  6. Private Network
  7. Carrier IP Services
  8. The Future

Appendix A. Legacy Technologies

This course is regularly updated, and older material is removed to make way for newer discussions. However, just because new technology comes along doesn't mean the old technology no longer exists - so selected "older" material is retained in an appendix for those who need to refer to it.

  1. 2G Cellular & GSM
  2. Start/Stop/Parity
  3. DS0s and SONET Framing
  4. ISDN BRI and PRI
  5. Packet-Switching using Virtual Circuits
  6. Frame Relay using Virtual Circuit
  7. ATM

Tuition Fees

This high-quality, up-to-date course is value priced at only $1395, including bonus CTA and CTNS Certifications, course completion certificate and 350-page course book.

What You Will Gain

Demystify Buzzwords And Jargon

One of the biggest challenges in telecommunications is all of the acronyms, abbreviations, jargon and buzzwords. The list goes on and on: POTS, PSTN, loops, trunks, VoIP, SIP trunking, Hosted PBX, DSL, DS1, T1, PRI, ILEC, CLEC, POP, MAN, TDMA, CDMA, WiFi, LAN, WAN, Ethernet, MAC address, MAC frame, IP packet, TCP/IP, OSI, Layer 2, Layer 3, VLAN, TDM, DWDM, FTTN, FTTH, FTTP, DHCP, NAT, MPLS, VPN, SLA, ISP, DNS… plus, it's certain that new ones will be invented next month!

It can be very frustrating sitting in meetings with these terms flying around and not understanding most of them… particularly when someone asks your opinion. So the question is: how to get on top of all the jargon and buzzwords, knowing that there is going to be constant change?

Our answer: understand the fundamentals. Take the cover off the box and understand how it works. Once we do this, we discover that there are only a few main ideas in telecom technology, with incremental improvement in each area.

Taking this course and understanding the fundamental ideas puts you back in control, with the confidence to contribute effectively. Even if you don't know the exact details of a product someone is discussing, you will still know what they are talking about.

Understand The Network Cloud

People like to draw a diagram of a network as a cloud with sticks poking into it, and refer to the network as "The Cloud". This might be useful for drawing diagrams, but if you are using, planning, ordering, managing, troubleshooting, developing software for or otherwise involved with telecom circuits and services, understanding what's inside is productivity- and career-enhancing knowledge.

In this course, you will learn how circuits and services are actually provided, giving you the knowledge to make meaningful comparisons and accurate decisions.

We'll explore every different aspect of The Cloud:

  • The fundamental structure of the network: access, switching and transmission;
  • The companies that physically implement the network: ILECs, CLECs, IXCs, wireless carriers and how and where they interconnect, and
  • The components of a service: access circuit technology, network service type and billing plan;
  • The equipment used: switches, routers, multiplexers, fiber and modems;
  • How users share the network: channels, packets and Service Levels.

Knowledge is power! Get it with this course.

Understand Trends and Developments in Telecommunications

Major changes are taking place in the telecom world. Taking this course, you'll get up to speed on these important changes and future trends:

  • All new phone systems are VoIP. SIP trunking services replace PBX / PRI trunks provided by LECs.
  • In the future, the Internet and the telephone network will be the same thing. Basic telephone service will be "IP dial tone": the ability to send an IP packet to any other point on the network. There will be no such thing as "long distance".
  • Optical Ethernet has replaced SONET for all new core fiber network projects, and is also routinely used for "last mile" connections, achieving a long-held goal in telecommunications: one technology for all parts of the network.
  • MPLS has replaced ATM for traffic management on carrier networks, achieving another long-held goal: convergence and service integration… one network service, one access circuit, one bill for all telecom services.
  • 4G LTE has achieved the goal of a worldwide standard for mobile wireless.
  • "Data" on cellular plans means IP dial tone. It can be used for phone calls, video on demand, web surfing, real-time traffic on maps, and any other application. It can be replaced with WiFi, which is often free.
  • Cable TV companies, now known as broadband carriers, have evolved into telecom companies, gaining a majority share of residential Internet access in the US, and providing services to business using both cable modems and fiber.
  • Telephone companies provide Cable TV service using Fiber to the Neighborhood and VDSL over loops in brownfields, and Fiber to the Premise in greenfields.

Gain Vendor-Independent Knowledge You Can Build On

The knowledge you gain taking this renowned training course is vendor-independent foundational knowledge in telecommunications, networks, IP, packets, fiber, wireless: fundamentals, technologies, standard practices, and how it all fits together.

You will be able to build on this proven knowledge base to quickly get up to speed for a particular project - then have the versatility to work on subsequent projects. The cost of this training will be repaid in productivity gain many times over.

Developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others, this course is top-notch, top-quality and right up to date with the topics and knowledge you need.

Get started today to make this invaluable addition to your knowledge and skills!

Teracom Advantages

  • Designed for Non‑engineers
    Understand the jargon, buzzwords and technologies, underlying ideas and how it all works together, without bogging down on details.
  • Vendor Independent
    Core foundation knowledge that can be applied to any related project or system.
  • Value Pricing
    This three-day course is value priced at only $1395. Compare to $1999 for lower quality elsewhere.
  • Option: BOOT CAMP
    Combine with VoIP training Course 130 Voice over IP, SIP, Security, 5G and the Internet of Everything for a full week of training. Covering everything from A-Z, you'll build a solid foundation and really get up to speed… while saving $395!
  • High-quality course materials
    You will get a 350-page high-quality course book with copies of all diagrams plus detailed notes, sure to be a valuable reference for years.
  • Certification included
    Bonus CTNS Certification Package and CTA Certification included with every registration.

Reviews by Seminar Attendees

Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together… knowledge they've been needing for years. Others on course their first week on the job remarked "what a wonderful way to get started in the business."

Here's a sampling of reviews and comments from people who have taken this course:

"Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately."
- Rusty Walther, Vice President, Client Services, AboveNet Communications

"Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT."
- Serena Laursen, Microsoft

"The selection of material - the order of its presentation - the way it was presented... incredibly effective at presenting concepts and ideas - uses great analogies and stays on topic."
- Susan Lennon, Nortel

"The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!"
- Gary Lundberg, Copper Mountain Networks

Whether you work for an organization that produces telecom, datacom or networking products or services; or you buy these products and services - or just have to get up to speed on what all the rest of them are talking about when they say “SIP trunking”, “Ethernet”, “MAC frame”, 4G, MPLS or VPN…

“Best course we have ever had onsite at 3Com”

"Perfect content; well organized, well paced, building block approach, resulted in a very nice cathedral"
- Jim George, Qualcomm

"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference"
- Kieran Delaney, Maritime Life

"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident."
- Judith Myers, Ameritech

"Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly."
- Jim Geiss, Qwest

"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar"
- Kirk Kroeker, IEEE Computer Society

"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing"
- Orlando Jasso, AboveNet Communications.

"Layman's terms with humor was very relaxing - helped me concentrate... understanding is now CLEAR ... the manual will be very helpful"
- Linda Côté, Bell Canada

"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms"
- Susan Coleman, Bell Sygma

"Best course materials ever; the full text descriptions are invaluable. Course filled in so many gaps for me. Bravo!"
- Ross Brooks, Vertek

"Outstanding! The best I've encountered, and I've attended many seminars."
- Bob Gibbons, WMX Technologies

Our Goal

Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.

How You Will Benefit

You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.

Plus, you will receive a high-quality 350-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.

And - Certification is included: CTNS Certification Package and CTA Certification are included as a bonus with every registration.

Don't Miss This Opportunity!

If you've read this far, you know by now that this is the training you've been looking for to fill the gaps and get on top of telecom. Coverage of all major topics, high-quality course materials, certification and certificate suitable for framing, bonus free textbook and value pricing... don't miss this opportunity. Invest in yourself and your career and register for this course now.

How to Register

Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:

Register online

• Register by phone at 1-877-412-2700

Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.

We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.

Bring This Course To Your Location

In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at 3Com, Qualcomm, Intel, Cisco, Nortel, AT&T, Alcatel, Kyocera, T-Mobile, Ericsson/Hewlett-Packard, Verizon, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, CNA Insurance, the US Air Force, Bell Canada, TELUS, Cap Gemini, ComSec Establishment, MicroCell, TDS Telecom, Western Wireless... to name a few.

Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.

We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you!  Hold a private onsite course with as few as 7 people!

Please contact us at 1-877-412-2700 or visit the onsite training page for more information.

Technical Level and Intended Audience

Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless and networking.

Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.

Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.

Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.

gsa schedule contract GS-02F-0053X
Quality you can trust
Benefit from decades of knowledge, insight and experience distilled into clear lessons designed for non‑engineers, logically organized to build one concept on another… in plain English. Join our thousands of satisfied customers including:

we provide training to at&t             we provide training to verizon             we provide training to Bell Canada             microsoft             we provide training to intel             we provide training to cisco             GSA contract holder - pre-approved pricing and quality - supplier to the US Government             cox cable            

and the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force and Coast Guard, the NSA and CIA, IRS, FAA, DND, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, government, local and regional telcos, broadband carriers, individuals, telecom planners and administrators, finance, tax and accounting personnel and many more from hundreds of companies. Teracom's GSA Contract GS-02F-0053X for supplying this training to the United States Government is your assurance of approved quality and value.
Course 101 Telecom, Datacom and Networking for Non‑Engineers