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Course 101
Telecom, Datacom and Networking for Non-Engineers
course 101 telecom, datacom and networking for non-engineers
Telecom, Datacom and Networking for Non-Engineers is our famous core training - an intensive course designed for non-engineers, getting you up to speed on virtually all aspects of telecom, datacom and networking, from fundamentals and jargon to the latest technologies, services and solutions.

This is the essential core telecom knowledge set, tuned and refined over 20 years... and constantly updated. The latest update moved VoIP and SIP trunking to the "fundamentals", added lessons on Optical Ethernet and MPLS, and downgraded SONET and T1 to "legacy technology" status, making this course totally up to date with the latest developments and trends in telecommunications.

You get a top-ranked instructor, three days in the classroom, a 352-page course book with detailed text notes,
course completion certificate, plus free bonus TCO CTA and CTNS certifications, access to all online courses with unlimited repeats, all for only $1395.
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Course Overview
Day 1: Fundamentals of Telecommunications
The first day puts in place a solid base, covering the telephone network, traditional telephony, VoIP, digital, the telecom business and players, The Cloud and wireless.  We'll demystify buzzwords and jargon, provide a clear structure for understanding the components of telecom networks including loops and trunks, switches, softswitches and gateways, digital voice and video, ILECs and CLECs, the network “cloud”, how services are actually provided,
and wireless: mobile networks, cellular to 4G, WiFi… and how it all fits together.
Understand loops, trunks, POTS and the PSTN - the foundation for everything. PBX & Centrex.
VoIP concepts and components. VoIP soft switches, SIP trunking, hosted PBX.
Understand what "digital" is, how voice and video are digitized, how bits are transmitted digitally.
The telecom business: ILECs, CLECs and collocations, POPs, IXCs and resellers.
The Network Cloud, services and equipment. How services are actually provided.
Wireless: cellular concepts, mobile Internet, 3G CDMA, HSPA, 4G LTE and OFDM, WiFi and more.
Day 2: “Data” Communications & Transmission
The second day begins with a discussion of how voice and video are treated like data to achieve convergence:
one network and one service for everything. Then you'll learn the fundamentals of the principles and technologies that were developed for data, including circuit configurations, LANs and WANs, packets and frames and Ethernet.
Next, we’ll cover transmission systems: the installed base of channelized TDM and SONET backbones, newer systems based on IP and Optical Ethernet, all about fiber optics, and DSL and cable modems on copper for the last mile.
Convergence: treat everything like data.
"Data" fundamentals: DTEs and DCEs, LANs and WANs, IP packets vs. MAC frames.
Ethernet LANs, MAC addresses, LAN cables, LAN switches and VLANs. Optical Ethernet.
Legacy channelized TDM transmission systems: DS0-DS3, T1, SONET, ISDN.
Today's packetized transmission systems: IP packets and Optical Ethernet.
Fiber Optics: fiber, fiber cables, wavelengths and modes, DWDM, FTTH, PONs.
FTTN and last mile on copper: DSL, VDSL, cable modems and DOCSIS.
Day 3: Networking
On the last day, we bring it all together with networking: starting with the OSI Layers to provide a structure
for the discussion, then the principles of overbooking, bandwidth on demand and packet switching, IP and routers,
Customer Edge, IP addressing, DHCP, public and private addresses, Network Address Translation and IPv6.
In the afternoon, we’ll cover carrier packet networks, Service Level Agreements, MPLS and how MPLS is
used to implement VPNs, classes of service, service integration and traffic aggregation. The last main chapter
covers the Internet, ISPs, Internet VoIP and Internet VPNs. We’ll conclude with a top-down review with templates
for mainstream solutions you can put to immediate use and a peek at the future of telecommunications.
A true understanding of the OSI layers and protocol stacks.
Routers and IP addresses, DHCP, static and dynamic, public and private, NAT. IPv6.
Carrier packet networks and services, Service Level Agreement, Class of Service, service assurance.
MPLS concepts. MPLS for QoS, MPLS VPNs for business, integration and aggregation.
Internet, ISPs, transit and peering. The Web, Internet VoIP and VPNs.
Practical solutions and project methodology.
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This training - and our superb instructors - consistently receive rave reviews on evaluations. 
Many attendees tell us that this is knowledge that they've been needing for years.  
Join us today!
Why Take This Course
Designed for Non-Engineering Professionals
Understand the jargon and buzzwords, technologies, protocols and standards, the underlying ideas and how it all works together - in plain English.
Vendor independent
This is the core knowledge set required in the telecom business, and will be a solid, productivity-enhancing start to any telecom or data network project or system.
Proven content
This material, its content, order, timing, analogies and examples have been tuned and refined over 20 years... and we constantly update it. Hundreds of people have rated this course "excellent".
Technically-qualified professional instructors
Our instructors hold Bachelor of Engineering degrees or equivalent and have decades of experience working in the field. They consistently receive the highest ratings across the board and written praise on student evaluations.
High-quality course materials
You will receive a 354-page high-quality course book, up-to-date and bringing together information impossible to find in one place anywhere else... sure to be a valuable reference for years to come.
Free Bonuses: Online Courses & Certification
You get as a free bonus the Certified Telecommunications Network Specialist (CTNS)
Certification Package
: all six online courses and the CTNS certification exams with unlimited repeats.
The Certified Telecommunications Analyst (CTA) certification exam is the final exam for Course 101. Pass it and get the prestigious Telecommunications Certification Organization CTA certification with certificate suitable for framing... or just write the 10-question test for each chapter to confirm your new knowledge.
Value Pricing
This three-day course is value priced at $1395. Compare to $1999 and up for lower quality and without the bonuses elsewhere.
GSA Schedule
Teracom has a GSA Schedule contract for this training, your assurance of quality and reliability in addition to pre-approved government pricing.
 get more info   •   detailed outline   •   who should attend   •   prerequisites   •   tuition fee   •   how to register   •   course materials   •   bonuses
Demystify Buzzwords And Jargon
One of the biggest challenges in telecommunications is all of the acronyms, abbreviations, jargon and buzzwords. The list goes on and on: POTS, PSTN, loops, trunks, VoIP, SIP trunking, Hosted PBX, DSL, DS1, T1, PRI, ILEC, CLEC, POP, MAN, TDMA, CDMA, WiFi, LAN, WAN, Ethernet, MAC address, MAC frame, IP packet, TCP/IP, OSI, Layer 2, Layer 3, VLAN, TDM, DWDM, FTTN, FTTH, FTTP, DHCP, NAT, MPLS, VPN, SLA, ISP, DNS…
Plus, there is a second-order problem: even if you were to figure out all of the current jargon and buzzwords, it’s certain that new ones will be invented next month!
It can be very frustrating sitting in meetings with these terms flying around and not understanding most of them… particularly when someone asks your opinion. So the question is: how to get on top of all the jargon and buzzwords, knowing that there is going to be constant change?
Our answer: understand the fundamentals. Take the cover off the box and understand how it works. Once we do this, we discover that there are only a few main ideas in telecom technology, with incremental improvement in each area.
Taking this course and understanding the fundamental ideas puts you back in control, with the confidence to contribute effectively. Even if you don’t know the exact details of a product someone is discussing, you will still know what they are talking about.
Understand The Network Cloud
People like to draw a diagram of a network as a cloud with sticks poking into it, and refer to the network as “The Cloud”. This might be useful for drawing diagrams, but if you are using, planning, ordering, managing, troubleshooting, developing software for or otherwise involved with telecom circuits and services, understanding what’s inside is productivity- and career-enhancing knowledge.
In this course, you will learn how circuits and services are actually provided, giving you the knowledge to make meaningful comparisons and accurate decisions.
We’ll explore every different aspect of The Cloud:
• The fundamental structure of the network: access, switching and transmission;
• The companies that physically implement the network: ILECs, CLECs, IXCs, wireless carriers and how and where they interconnect, and
• The components of a service: access circuit technology, network service type and billing plan;
• The equipment used: switches, routers, multiplexers, fiber and modems;
• How users share the network: channels, packets and Service Levels.
Knowledge is power! Get it with this course.
Understand Trends and Developments in Telecommunications
Major changes are taking place in the telecom world. Taking this course, you’ll get up to speed on these important changes and future trends:
• All new phone systems are VoIP. SIP trunking services replace PBX / PRI trunks provided by LECs.
• In the future, the Internet and the telephone network will be the same thing. Basic telephone service will be “IP dial tone”: the ability to send an IP packet to any other point on the network. There will be no such thing as “long distance”.
• Optical Ethernet has replaced SONET for all new core fiber network projects, and is also routinely used for “last mile” connections, achieving a long-held goal in telecommunications: one technology for all parts of the network.
• MPLS has replaced ATM for traffic management on carrier networks, achieving another long-held goal: convergence and service integration… one network service, one access circuit, one bill for all telecom services.
• 4G LTE has achieved the goal of a worldwide standard for mobile wireless.
• “Data” on cellular plans means IP dial tone. It can be used for phone calls, video on demand, web surfing, real-time traffic on maps, and any other application. It can be replaced with WiFi, which is often free.
• Cable TV companies, now known as broadband carriers, have evolved into telecom companies, gaining a majority share of residential Internet access in the US, and providing services to business using both cable modems and fiber.
• Telephone companies provide Cable TV service using Fiber to the Neighborhood and VDSL over loops in brownfields, and Fiber to the Premise in greenfields.
Gain Vendor-Independent Knowledge You Can Build On
The knowledge you gain taking this renowned training course is vendor-independent foundational knowledge in telecommunications, networks, IP, packets, fiber, wireless: fundamentals, technologies, standard practices, and how it all fits together.
You will be able to build on this proven knowledge base to quickly get up to speed for a particular project - then have the versatility to work on subsequent projects. The cost of this training will be repaid in productivity gain many times over.
Based on Teracom's proven instructor-led training courses developed and refined over twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others, Teracom online courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Get started today to make this invaluable addition to your knowledge and skills!
Thousands have benefited
Thousands of people from organizations including AT&T, Verizon, Cisco, Intel and Microsoft, the GSA, CIA, IRS, FAA, and FBI, all branches of US Armed Forces, TELUS, Bell Canada, Qwest, Wells Fargo, Bank of America, TD Bank, Oneida Tableware, the SF Giants and many others who needed to be more effective in understanding and dealing with telecom and networking technology, services and applications have benefited from this course.
You'll get up to speed, demystify jargon and buzzwords, fill the gaps, understand the technologies, the underlying ideas and how it all fits together... knowledge you can't get reading trade magazines or talking to salespeople.
This investment will be repaid many times over, eliminating frustration at buzzword-filled meetings, increasing your efficiency, and helping ensure you make the right choices.
Our goal is to bust the buzzwords, demystify the jargon and instill structured understanding... in plain English. Register today to benefit from this career-enhancing course!
Free Bonus!
CTA Certification is included
Certified Telecommunications Analyst (CTA) certification from the
Telecommunications Certification Organization is included.
CTA Certification is the optional "final exam" for this course, concrete proof of your telecom knowledge for current or future employers. It's backed up with a certificate and a letter of introduction.
Aside from the certification, students find the chapter-by-chapter exams useful for measuring knowledge and ensuring key points are understood. details
Another Free Bonus!
Online Courses & Certified Telecommunications Network Specialist (CTNS) Certification
online telecom and networking courses
You also get the Certified Telecommunications Network Specialist (CTNS) Certification Package Unlimited Plan -the full set of Online Courses with unlimited course and exam repeats, a $219 value at no extra charge!  details
Not only are the Online Courses an excellent way to familiarize yourself with the topics before the seminar, they allow you to take a second pass through key topics or a refresher after the seminar, and feature pictures of equipment and additional lessons.
If you choose to write the optional course exams, you will also earn TCO CTNS certification, complete with certificate suitable for framing and letter of reference.
Telecom 101 Reference Book
Telecom 101 textbook
As a special added bonus, you can optionally get a printed copy of the companion reference textbook Telecom 101, for half price!
Telecom 101 covers telecom, datacom and networking from A-Z, organized in logical chapters covering all major topics, and written in our signature "Telecom for Non-Engineering Professionals" style.
Covering all of the topics in this course, Telecom 101 allows you to study in advance, and serves as an invaluable day-to-day handbook.
 details on the half-price printed book offer
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Course Outline
Telecom, Datacom and Networking for Non-Engineers is our core training, organized into three
modular parts: telecom, datacom and… networking. We’ll start at the beginning of the story, progress through
key concepts in a logical order, and finish at the end. Our goal is to bust the buzzwords, cut through the jargon
and doubletalk to put in place a clear, structured understanding of telecom, datacom, IP and networking.
Part 1: Fundamentals of Telecommunications
The first part provides an understanding of the telephone network, traditional telephony and VoIP, digital
communications, the telecom business and players, the Cloud and wireless. We'll demystify buzzwords and
jargon, provide a clear structure for understanding the components of telecom networks including loops and
trunks, switches, VoIP, digital voice and video, ILECs and CLECs, the network “cloud”, how services are actually
provided, plus wireless: mobile networks, cellular to 4G, WiFi… and how it all fits together.
• Understand telecom fundamentals:
• Telephony and the telephone network
• Voice over IP
• Digital voice and video
• The telecom business, ILECs and CLECs
• The Cloud and how services are provided
• Wireless telecom: cellular to 4G and WiFi.
• Fill in the gaps in your knowledge.
• Form a solid base on which to build.
What you will learn
• The structure and operation of the telephone network.
• What analog means. The voiceband. Loops and trunks.
• Plain Ordinary Telephone Service
• Voice over IP (VoIP) concepts and components
• Traditional PBX & Centrex vs. VoIP Soft switches
• What digital means. How voice is digitized. MP4 video.
• All about LECs, CLECs, IXCs and interconnections.
• Wireless and cellular concepts, terminology, standards.
• 3G CDMA, 4G LTE and WiFi
1. Fundamentals of Telephony
It all begins with the Public Switched Telephone Network and Plain Ordinary Telephone Service.
We'll establish with a model for the PSTN, explaining analog circuits, loops, trunks, remotes,
circuit switching and other telephony buzzwords and jargon. We’ll understand how the network is
organized into access, switching and transmission. We’ll cover Centrex and traditional PBX, then
understand Voice over IP (VoIP) concepts and components, soft switches and SIP trunking.

A. History of Telecommunications
B. The Public Switched Telephone Network (PSTN)
C. Analog Circuits
D. What is Sound?
E. The Voiceband
F. Plain Ordinary Telephone Service (POTS)
G. DTMF Address Signaling
H. Signaling System 7 (SS7)
I. Network Architecture: Access, Switching, Transmission
J. Telephone Switches
K. Traditional PBX and Centrex
M. Soft Switches, Hosted PBX and IP Centrex
N. SIP Trunking

2. Digital
With the fundamentals in place, we’ll cover digital. You will learn what is really meant by “digital”,
how voice is digitized to 64 kb/s, and MP4 digital video. We’ll complete the story understanding
how the resulting bits are communicated using binary pulses on copper and fiber.

A. Analog and Digital: What Do We Really Mean?
B. Continuous Signals, Discrete Signals
C. Voice Digitization (Analog → Digital Conversion)
D. Voice Reconstruction (Digital → Analog Conversion)
E. Voice Digitization: 64kb/s G.711 Standard
F. Digital Video: H.264 / MPEG-4 Standard
G. Implementing Digital: Binary Pulses

3. The Telecommunications Industry, Competition and Interconnect
In this chapter, you will gain a solid understanding of the telecommunications business and how it
is structured, including telephone companies, local and long-distance, and how these companies
compete and interconnect. You will understand how each organization fits into the picture,
including ILECs, IXCs, resellers, CLECs, collocations, regional rings, POPs and MANs.

A. US Domestic Telcos
B. AT&T and Verizon
C. Canadian Telephone Companies
D. PSTN Switching Center Hierarchy
E. 1984: LECs, IXCs and POPs - Last Mile: Switched Access from ILEC
F. Competitive Carrier - Last Mile: Dedicated Line from ILEC
G. Competitive Carrier - Last Mile CLEC: Collocation plus ILEC Dark Fiber
H. Competitive Carrier Network Model: Regional Rings, POPs and MANs

4. The Cloud
Next, we will demystify the Network Cloud. You will learn why people draw a picture of a cloud to
represent a network, then most importantly, what is inside the cloud and understand what is really
going on. You will learn about the three basic kinds of network services available, the equipment
used to implement each, and how services are actually provided… highly useful knowledge when
planning, ordering, troubleshooting, auditing, or otherwise dealing with carrier services.

A. Anatomy of a Service
B. Inside the Network Cloud
C. Network Equipment: How and Where Each is Used
D. Summary: How Services Are Provided

5. Wireless
We'll complete the first part of the course, and the first day, with wireless, concentrating on
cellular. You will learn the components and basic principles of operation of mobile networks,
tracing a call from end-to-end from mobile phone to landline. You’ll understand the requirements
for coverage, capacity and mobility, and why cellular radio systems are used. We’ll cover voice
over cellular, then the exploding area of “data” over cellular, which is actually Internet access.
With the concepts in place, we’ll sort out different cellular technologies and generations: without
bogging down on details, you will learn the differences between 2G GSM/TDMA, 3G 1X, UMTS
and HSPA CDMA, and 4G LTE with its OFDM. We’ll conclude with WiFi, more properly called
802.11 wireless LANs, and satellite communications.

A. Wireless
B. Mobile Networks
C. Cellular
D. Second Generation: Digital Cellular
E. Digital Cellular: Voice
F. Digital Cellular: Data = Internet Access
G. Spectrum-Sharing Technologies: FDMA, TDMA, CDMA, OFDM
I. 4G LTE and OFDM
J. Dynamic Assignment of Subcarriers
K. Wireless LANs: WiFi & 802.11 Standards
L. Satellite

Part 2: “Data” Communications & Transmission
The second part of the course begins the second day with a discussion of how voice and video are treated like
data to achieve convergence: one network and one service for everything. Then we’ll put in place a solid base of
the principles and technologies that were developed for communicating data, including circuit configurations, LANs
and WANs, packets and frames and Ethernet. Then we’ll cover transmission systems: legacy channelized TDM
and SONET backbones, today’s IP and Optical Ethernet core network, fiber optics, and finishing the module and
the day with fiber to the neighborhood then DSL and cable modems on copper for the last mile.
• Understand how convergence was achieved by
   treating telephone and television like data
• Learn the fundamentals of technologies
   originally developed for data and now used for
• Understand legacy channelized TDM systems,
   today’s packet-switched and Optical Ethernet
   systems, and the transition from old to new.
• Learn the fundamentals of fiber optics, fiber in
   the network core and fiber to the premise.
• Learn how fiber to the neighborhood then DSL
   and Cable modems are used for the last mile in
What you will learn
• What convergence is and how it was achieved.
• Circuit components, DTEs and DCEs.
• Circuit configurations: LANs and WANs.
• Binary and hex, ASCII and unicode.
• Fundamentals of frames and packets, how they relate
• LANs: Ethernet, MAC addresses, LAN cable categories.
• Ethernet switches, VLANs and Optical Ethernet.
• Legacy channelized TDM transmission systems and DS0.
• DS1 vs. T1. DS3, SONET, ISDN.
• Today’s IP packet & Optical Ethernet backbones.
• The transition from channels to packets.
• Fiber optics basics: wavelengths and modes, DWDM.
• Optical Ethernet to the business, PONs to the home.
• DSL, DSLAMs, and VDSL2 for the last mile.
• Broadband carriers, cable modems and DOCSIS
6. “Data” Communications Concepts
We'll begin the second day understanding what “convergence” is and how it was achieved by
treating telephone calls and television like data communications. Then, we’ll get you up to speed
on the concepts, jargon, buzzwords and technologies that were originally developed for datacom
and now used for everything. You’ll learn the basic ITU model for data circuits, the components
in the model, and practical examples of circuit configurations including LANs and WANs. This
chapter serves as an introduction to topics that will be covered in the rest of the course.

A. Convergence: Treat Everything Like Data
B. Data Circuit Model
C. Data Terminal Equipment (DTE)
D. Analog and Digital Data Circuits
E. Data Circuit-Terminating Equipment (DCE)
F. Point-to-Point Circuits
G. Multidrop Circuits
I. Wide Area Networks

7. Coding, Frames and Packets
In this chapter, we'll put in place a solid understanding of the key concepts of IP packets and LAN
frames, ensuring that you have a solid foundation on which to build an understanding of IP
packets, Ethernet MAC frames, routers, bandwidth on demand packet networks and the Internet.
We’ll begin with a quick review of binary and hexadecimal to ensure you’re up to speed.

A. Essential Functions
B. Representing Quantities: Decimal, Binary and Hex
C. Character Coding: ASCII and Unicode
D. Start/Stop/Parity
E. Frames
F. Packets
G. Packets and IP Addresses vs. Frames and MAC Addresses
H. IP Packets

8. Ethernet, LANs and VLANs
Ethernet is now used in all parts of the network. In this chapter, you will learn the basic principles of Ethernet and
LANs, how it was formalized in the 802 series of standards, the crucial concepts of MAC addresses and MAC
frames, LAN cables and the important concept of a broadcast domain. You’ll understand how LAN switches, also
called Layer 2 switches, connect devices, and how VLANs separate devices. Finally, we’ll review Optical Ethernet
and the standards for communicating MAC frames at up to 100 Gigabits per second on fiber between switches.

A. MAC Addresses, MAC Frames and Broadcast Domains
B. Ethernet and 802 standards
C. LAN Cables and Categories
D. Ethernet / Layer 2 Switches

9. Transmission Systems
Channelized Time Division Multiplexing (TDM) is now referred to as a “legacy” technology – but there is a huge
installed base that is not going to disappear overnight. We’ll begin with the basics of TDM, multiplexers and
channels. You’ll learn about the DS0-DS3 hierarchy and the technologies that implement it: T1, SONET and
ISDN. Then, we’ll understand how today’s packet-based transmission systems move IP packets in Ethernet
frames on demand, and cover important issues in the transition from channels to packets.

A. Channelized Time Division Multiplexing (TDM)
B. Multiplexers
C. DS0s and SONET Framing
D. Channelized Digital Hierarchy: Standard Legacy Transmission Speeds
E. Digital Carrier Systems: Legacy Transmission Technologies
G. Statistical Time Division Multiplexing
H. Overbooking and Bandwidth on Demand
I. IP Packets and Ethernet Framing
J. Coexistence and Transition from Channels to Packets

10. Fiber
In this chapter, you will learn the fundamentals of fiber: how it is used to communicate bits, how fiber cables are
constructed, the types of fiber, wavelengths, bands and modes, and the impairment called dispersion that limits
transmission distances. Then, we’ll cover the important concept of Wave-Division Multiplexing, allowing huge
increases in bandwidth. You’ll understand how in the past 1.5 Mb/s was called “high capacity” and in the near
future 10 Gb/s will be “high capacity”. We’ll complete the chapter on fiber by understanding how fiber is used in
the network core, how it is used to build Metropolitan Area Networks, how Optical Ethernet is used for access
circuits, and how Passive Optical Network technology can be used to save money.

A. Light as a Carrier
B. Fiber Optics and Fiber Cables
C. Optical Wavelengths, Bands and Modes
D. Wave-Division Multiplexing: CWDM and DWDM
E. Network Core
F. Metropolitan Area Network
G. Fiber to the Premise (FTTP, FTTH): PONs and OE
H. Optical Ethernet

11. DSL and Cable Modems: Last Mile on Copper
To finish the second part of the course, we’ll explore how fiber is pulled to the neighborhood, then modems are
used to communicate bits on the “last mile” in brownfields, i.e. established residential neighborhoods where
copper wire cables are already installed. You’ll learn what modems do and how they work. Then you will learn
the telephone company’s strategy: DSL and DSLAMs and the latest VDSL2 technology, then the cable TV
company’s strategy: cable modems on broadband coax, and compare and contrast the two.

A. Modems: Representing Data in a Frequency Channel
B. Modulation Techniques
C. DSL: Beyond the Voiceband
E. Fiber to the Neighborhood (FTTN), DSL to the Premise
F. VDSL2 Bands and Profiles
G. Broadband Carriers: FTTN & Broadband Coax to the Premise

Part 3: Networking
The third part brings it all together with networking: starting the third day with the OSI Layers to provide a structure
for the discussion, then the principles of overbooking, bandwidth on demand and packet switching, IP and routers,
Customer Edge, IP addressing, DHCP, public and private addresses, Network Address Translation and IPv6.
Then in the afternoon, we’ll cover carrier packet networks, Service Level Agreements, MPLS and how MPLS is
used to implement VPNs, classes of service, service integration and traffic aggregation. The last main chapter
covers the Internet, ISPs, Internet VoIP and Internet VPNs. We’ll conclude with a top-down review with templates
for mainstream solutions you can put to immediate use and a peek at the future of telecommunications.
• Understand networking fundamentals as well as
   current practical technologies, services and
• Understand what the OSI Layers are
• Understand how protocol stacks work
• Learn about routers and IP addressing
• Understand carrier packet network services
• Learn about MPLS and how it is used to manage
   traffic on the network.
• Understand Internet structure and operation,
   how ISPs fit into the picture and Internet voice
   and data.
• Learn technology deployment steps.
What you will learn
• Truly understand the OSI layers and protocol stacks.
• How routers implement the network.
• The Customer Edge (CE) and what it does.
• IPv4 packets and address classes, and IPv6
• Static and dynamic addresses and DHCP
• Public and private addresses and NAT
• Structure and components of carrier packet networks.
• Service Level Agreements and traffic profiles.
• The crucial concept of virtual circuits
• Briefly review legacy Frame Relay and ATM
• MPLS jargon, buzzwords and principles of operation.
• How MPLS can be used to implement classes of service,
   service integration and traffic aggregation.
• MPLS business services and MPLS VPNs.
• The history, structure and operation of the Internet.
• ISPs, the Domain Name System and MIME
• Internet telephony and Internet VPNs
• Technology deployment practices and solutions.
• The future of telecommunications.
12. The OSI Layers and Protocol Stacks
There are so many functions that must be performed to interoperate systems, a structure is
required to organize the functions so that separate issues can be treated separately. We’ll begin
the third part of the course, and the third day with the most commonly-used structure, the ISO
Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the
purpose of each layer, examples of protocols like TCP and IP used to implement layers, and gain
a true understanding of how a protocol stack works for applications like web surfing and VoIP.

A. Protocols and Standards
B. ISO OSI Reference Model
C. OSI 7-Layer Model
D. Physical Layer: 802.3, DSL, DOCSIS
E. Data Link Layer: 802 MAC
F. Network Layer: IP and MPLS
G. Transport Layer: TCP and UDP
H. Session Layer: POP, SIP, HTTP
I. Presentation Layer: ASCII, Encryption, Codecs
J. Application Layer: SMTP, HTML, English …
K. Protocol Stack in Operation: Babushka Dolls
L. Standards Organizations

13. IP Networks, Routers and Addresses
With a structure in place for discussing what we need to do, we’ll understand how networks are
implemented. We begin with the simplest framework, a private network, to understand routing
and bandwidth on demand. We’ll introduce the term Customer Edge router and examine the
functions performed by a router. Then we will cover IPv4 addressing: IPv4 address classes,
static vs. dynamic addresses and DHCP, public and private addresses and NAT. Then we’ll
review IPv6, and how IPv6 addresses are allocated and assigned, and types of IPv6 addresses.

A. Review: Channelized TDM
B. Efficiency via Overbooking & Bandwidth on Demand
C. Routers and Customer Edge (CE)
D. IPv4 Address Classes
F. Public and Private IPv4 Addresses
G. Network Address Translation
H. IPv6 Address Allocation and Address Types

14. MPLS and Carrier Networks
IP packets will be used to carry everything, including phone calls and television. But IP in itself
does not include any Quality of Service (QoS) mechanism, no way to prioritize or manage traffic.
This is implemented with MPLS. In this chapter, you’ll learn the basics of carrier packet networks,
identifying Provider Edge (PE), Customer Edge (CE), access and core, and the important concept
of a Service Level Agreement. Then you’ll gain a practical understanding of the purpose and
functioning of MPLS, virtual circuits and traffic classes, previous methods Frame Relay and ATM,
then MPLS and how it is used to implement business customer services, differentiated services
and Class of Service (CoS), service integration and traffic aggregation in the core.

A. Carrier Packet Network Basics
B. Service Level Agreement
C. Provider Equipment at the Customer Premise
D. Virtual Circuit Technologies
E. Packet-Switching using Virtual Circuits
F. Frame Relay using Virtual Circuits
I. MPLS VPNs for Business Customers
J. MPLS and Diff-Serv to Support Classes of Service
K. MPLS for Service Integration
L. MPLS for Traffic Aggregation

15. The Internet
The Internet is a giant collection of interconnected IP networks called Autonomous Systems
across which the public can communicate IP packets. In this chapter, we’ll understand what an
ISP is and how they connect to others via transit and peering, then review how DNS, HTML,
HTTP, clients and servers work together to form the Web on top of the Internet. We’ll conclude
by understanding telephone calls over the Internet and secure VPNs over the Internet.

A. A Network To Survive Nuclear War
B. The Inter-Net Protocol
C. Internet Service Providers
D. World Wide Web
E. Domain Name System
G. MIME and Base-64 Encoding for Email Attachments
H. Internet Telephony & VSPs
I. Internet VPNs

16. Wrapping Up
The final chapter brings all of the concepts together with a top-down review. You’ll learn valuable
insight into telecom project management and methodology, and review telecom, datacom and
networking technologies, services and solutions. We’ll conclude with a peek at the future of
telecommunications, where the telephone network and Internet become the same thing.

A. Technology Deployment Steps
B. Requirements Analysis
C. High-Level Design
D. Review: Circuits and Services
E. Access and Transmission Technology Roundup
F. Private Network
G. Carrier IP Services
H. The Future

Don't Miss This Opportunity!
The knowledge you will gain taking this course will put an end to buzzword-related frustration, improve your accuracy and efficiency and enhance your career prospects. This is the training you've been looking for to fill the gaps and get a solid grounding in all major topics in telecom, datacom and networking. Plus the high-quality course materials, certificate suitable for framing, bonus free textbook and value pricing... don't miss this opportunity. Register now!
Our Goal
Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.
How You Will Benefit
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality course book - a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use, plus a course completion certificate - and if you write the optional exams, Telecommunications Certification Organization certification attesting to your telecom, datacom and networking knowledge.
And don't forget: free unlimited access to CTNS Online Certification Courses.
Join us today to gain these career-enhancing knowledge skills!
register for instructor-led seminars schedule printable PDF brochure
Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery.  I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately.
Rusty Walther,
Vice President,
Client Services,
AboveNet Communications
"Incredibly Effective"
The selection of material – the order of its presentation – the way it was presented... incredibly effective at presenting concepts and ideas – uses great analogies and stays on topic.
Susan Lennon, Nortel
"Truth In Advertising"
The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!
Gary Lundberg,
Copper Mountain Networks
Learned IP addressing, routing - useful directly for my career. Awesome job explaining things in multiple ways so that the relationships made sense.
Will Zoldak, Sales
Sentenia Systems
"Best Course Ever"
Best course we have ever had onsite at 3Com
"Perfect Content"
Perfect content; well organized, well paced, building block approach,
resulted in a very nice cathedral.
Jim George,
"Course Was Excellent"
Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding – a very valuable reference.
Kieran Delaney,
Maritime Life
"I Feel More Confident"
I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident.
Judith Myers,
"Built Up The Knowledge Layers Properly"
Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly.
Jim Geiss,
"Filled In a Lot of Gaps"
Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar.
Kirk Kroeker,
IEEE Computer Society
"Very Easy to Understand"
Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing.
Orlando Jasso,
AboveNet Communications
"Understanding is Now CLEAR"
Layman's terms with humor was very relaxing – helped me concentrate... understanding is now CLEAR ... the manual will be very helpful.
Linda Côté,
Bell Canada
"Best Instructor"
Best instructor I have had on a course – excellent explainer in layman terms, not techie terms.
Susan Coleman,
Bell Sygma
"Best Course Materials Ever"
Best course materials ever; the full text descriptions are invaluable.
Course filled in so many gaps for me. Bravo!
Ross Brooks,
"Best I've Encountered"
Outstanding! The best I've encountered, and I've attended many seminars.
Bob Gibbons,
WMX Technologies
Every course comes complete with high-quality course book that's been called the best on-the-job reference tool around.
Written in plain English, this easy-to-use reference includes copies of all graphics PLUS extensive detailed text.
Topics are organized in logical groups to give you easy reference after the seminar to the practical experience, theoretical background, and unbiased information on industry technologies, products and trends you'll need.
With numerous chapters covering all major topics, you'll obtain an invaluable resource impossible to find anywhere else in one book.
You can get a sneak preview of course materials via the tutorials.
This course is for those needing to fill in the knowledge gaps, understand the buzzwords and jargon, popular technologies like Ethernet and TCP/IP, and more importantly, understand the ideas behind these technologies and understand how it all fits together.
Ideal for
NON-ENGINEERING PROFESSIONALS who are in need of a solid knowledge base to be more effective in dealing with technology projects and technical personnel.
Decision-makers and managers and anyone else who wants to understand what the "techies" are saying.
Anyone who wants to eliminate jargon- and buzzword-related frustration, understand telecom and networking concepts and how it all fits together.
Anyone willing to invest three days to obtain career-enhancing training, with certification and reference book.
There are no prerequisites for this course. We expect students will be reasonably intelligent, have a desire to learn - and are starting from the beginning of the telecom, datacom and networking story.
This high-quality, up-to-date course is value priced at only $1395 for the three days, including certification test, certificate and 354-page detailed course materials / reference book. Compare to $1999 and up for lower quality elsewhere.
Register online with our convenient automated system, or call us anytime to speak with a live person.
Eric Coll
Eric Coll, M.Eng.
Eric Coll is an international expert in telecommunications, data communications and networking and has been actively involved in the industry since 1983. He holds Bachelor’s and Master of Engineering (Electrical) degrees, and is licensed as a Professional Engineer in his home jurisdiction.
Mr. Coll has taught telecommunications technology and data communications training seminars to wide acclaim across North America since 1992, and has broad experience working as an engineer in the telecommunications industry.
He has worked for Nortel's R&D labs as a design engineer on projects including digital voice and data communications research and digital network equipment design; on satellite radar systems; Wide Area Network design for HMO applications; and many other projects in capacities ranging from detailed design and implementation to systems engineering, project leader and consultant.
Students consistently rate Eric excellent on course evaluations and specifically praise his broad and deep knowledge, his use of analogies to get ideas across, and his well-developed sense of humor.
Jay McGuire
Jay McGuire, M.Eng.
Jay D. McGuire holds advanced degrees in engineering and has been a professional trainer since 1982.
Jay specializes in delivering instructor-led technical training covering the fields of telecommunications, data communications and networking, local area networks, and call center and customer care technologies.
His publications and training manuals use a highly graphical approach to teaching technical concepts to non-technical audiences from a wide range of corporate environments.
Jay has held past positions as a telecommunications manager for a Fortune 100 insurance company and as a digital design engineer.
He is "one of the best" in the technical training business.
Richard Olsen
Richard Olsen, B.S.E.E., P.E.
Richard Olsen holds a B.S. in Electrical Engineering and has over 36 years of professional engineering and teaching experience.
Richard held senior management and engineering positions at Southwestern Bell for over 20 years. He has served as an instructor for numerous major companies as well as being an Adjunct Professor and Executive-in-Residence in the Master of Science in Telecommunications Management degree program, Oklahoma State University.
Richard is a member of the MSTM Industry Advisory Board, Oklahoma State University, the National Society of Professional Engineers, the Oklahoma Society of Professional Engineers and the IEEE.

Richard consistently receives excellent ratings across the board on student evaluations, with many comments specifically praising his knowledge and thoroughness in making sure everyone understands the topics.

"Really appreciated"
I really appreciated the Telecommunications training course provided by Teracom Training Institute.
For me the class was a refresher for some things I learned while in school for my Bachelors in Computer Networking, yet I did learn a lot and understand things better, so that I am now able to tie everything together to understand all the facets of Telecommunications.
Many of the acronyms, technologies, network designs and services - I would have no idea what they meant if it were not for this class. Thanks, I really enjoyed it.
Natasha White
West Chester PA
"The instructor was the best I ever had"
Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT.
Serena Laursen,
Extremely beneficial. Instructor and content were excellent. Extremely knowledgeable and excellent delivery.
Lynn Teague
British Telecom
"Very Beneficial"
Helped me fill in many gaps between information I had heard and didn't know. VoIP - I now get it!
Pattie Clifford, owner
TriStar Telecom Inc.
"Definitely recommended"
I would definitely recommend this course. Business Analysts and Project Managers that work with Telecom and Datacom groups would benefit tremendously.
Susan Martin,
CB Richard Ellis
Grapevine TX
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