Fundamentals of VoIP & IP Telecom Networks is a three-day vendor-independent training course covering all aspects of Voice over IP and the network it runs on.
Specifically designed for non-engineering professionals, this course will fill in the gaps and get you up to speed on all of the fundamental concepts and technologies involved with Voice over IP and telecom networks.
Eliminate buzzword frustration, and gain the knowledge to be confident!
Get a solid knowledge base to build on… structured, complete knowledge you can’t get on the job, reading articles or talking to vendors.
This is career-enhancing knowledge that lasts a lifetime, and training that will be repaid many times over in increased accuracy and productivity.
Top-ranked instructor, three days in the classroom, 300‑page course book with detailed notes, bonus CVA Online Courses, TCO CVA Certification. $1495.
With numerous case studies and class exercises, you will learn how a VoIP call is set up and carried end-to-end, how an organization saves money moving to softswitches and SIP trunking, project management, best practices and more.
Bonus! TCO Certified VoIP Analyst (CVA) Certification included!
Six online courses & CVA Certification Exam, both with unlimited repeats
PART 1: THE BIG PICTURE
1. Fundamentals of VoIP
2. Fundamentals of Telecom
3. Fundamentals of Datacom
4. The Many Different Implementations of VoIP
PART 2: VOIP AND SIP NUTS AND BOLTS
5. Voice Packetization and Voice Quality
6. SIP and Softswitches
7. SIP Trunking & Carrier Connections
8. Testing and Troubleshooting VoIP
PART 3: THE NETWORK
9. Organizing the Discussion: the OSI Layers
10. Ethernet on Copper, Fiber and Wireless
11. IP Addresses and Routers
12. TCP, UDP and Ports
13. IP Network Quality: CoS, QoS, SLAs and MPLS
PART 4: PROJECT MANAGEMENT
14. VoIP Migration Project: Template with Steps, Tips and Tricks
Class Exercise: Trace a VoIP Call End-to-End Across Different Networks
Class Activity: Listen to Sound Clips with Packet Loss, Delay and Jitter
Group Exercise: Case Study – Saving Money Migrating Five-State Company to VoIP
Class Exercise: IP and MAC Addresses
Group Exercise: Group Collaboration Open-Book Final Exam
TCO Certified VoIP Analyst (CVA) Certification Package, Unlimited Plan
Six online courses + CVA exam, with unlimited course & exam repeats included
Printed 300-page course workbook with detailed notes, sure to be a valuable reference
VoIP Quality Metrics and Thresholds poster
We will start with the fundamentals of Voice over IP: the basics of communicating voice in IP packets, demystifying the jargon and buzzwords and explaining in plain English the components of a VoIP telephone system like soft switches and gateways, what each does, along with protocols like SIP.
As one of the main uses of VoIP is to make telephone calls, having a solid base in the fundamentals of telecom and the telephone network is essential. You will fill in gaps and learn how the telephone network is structured, who does what, how it’s done, and how connections are made. We’ll demystify loops and trunks, COs and wire centers, analog, the voiceband, digital, DS0 channels vs. packets, switched access and toll centers, and understand how phone companies, cable companies, wireless carriers and internet VoIP carriers connect.
In this module, you will learn the basics of data packet networks – now used to carry VoIP phone calls along with Internet traffic, video, business data and everything else. We’ll start with circuits, LANs and WANs, then understand the fundamental ideas of how routers relay packets from one circuit to another to reach the far end, and how this is accomplished with addresses and packets carried in frames.
"Voice over IP" can happen in many different ways. One by one, we'll review the many flavors of VoIP, comparing and contrasting the various implementations and architecture choices. Starting with Internet telephony, we will then understand VoIP at the telephone company, how VoIP connects to older systems, and new services like SIP Trunking. We will compare and contrast choices for a VoIP system: getting it from the phone company; buying a call manager / softswitch; renting a Hosted PBX; and cloud solutions. You’ll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options.
In this module, you’ll learn what exactly packetized voice is, how it happens, and the various standards in use. You’ll learn about the factors affecting sound quality, and how packets actually get “lost” in a network. We’ll listen to sound clips of impairments, and provide you with a practical checklist of tips and recommendations for ensuring success.
SIP is the open, standard protocol for setting up Voice over IP telephone calls. All VoIP systems that purport to be “compatible” or “standards-based” must implement the Session Initiation Protocol. SIP defines the procedure and messages to set up a phone call – or any other kind of communication. In this chapter, you’ll learn what exactly setting up a VoIP telephone call entails, understand what SIP is, how it works, demystify jargon like proxy server, registration and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. At the end of this, you’ll understand how VoIP phone calls are set up – maybe worth attending the course all by itself!
This chapter is all about connecting an in-building business VoIP phone system to the world. First, we’ll understand how connections used to be implemented with PBX trunks and ISDN PRI service. Then we’ll see how a gateway connects a modern VoIP system onto PBX trunks, and most importantly, how SIP Trunking replaces PBX trunks with a lower-cost and more flexible solution.
Many big organizations have an existing data network, implemented as a VPN by a carrier. We’ll look at the advantages and disadvantages of using the “data” VPN, or the Internet, compared to SIP Trunking, and finish off with a practical checklist of features and technologies to require when choosing a carrier.
We’ll round out the discussion of VoIP systems identifying what could go wrong, and how trouble is identified and resolved. Without getting bogged down on technical details, you will learn the main areas where things go wrong, what the trouble symptoms are, and how to go about fixing the problem.
Much of the last day is devoted to understanding the modern IP-based telecom network. To get started, we’ll organize the discussion using the OSI 7-Layer Reference Model, explaining what a layer is, what the layers are, and giving examples of protocols like TCP and IP and where they fit.
Ethernet and its MAC frames are the building blocks of new telecom networks, both in-building and between buildings. A VoIP phone plugs into a copper Ethernet LAN cable, or uses an Ethernet Wireless LAN to connect to the network. The network itself is built with point-to-point circuits conforming to the Optical Ethernet standard connecting equipment in different locations with fiber.
In this module, you will learn the basic principles of Ethernet and LANs, the crucial concepts of MAC addresses, MAC frames and broadcast domains, how devices connect via LAN switches, and how VLANs separate groups of users.
Routers implement the network by relaying packets from one circuit to another. Determining which circuit to relay the packet to is the routing part of the story. In this module, you will fill in gaps, learn how IPv4 addresses are organized and how they are used to route packets between telephones during a VoIP phone call. We’ll cover DHCP, static vs. dynamic addresses, public vs. private addresses, NAT and how ARP relates Ethernet to IP. To be ready for the future, we’ll finish with a review of the IPv6 address structure and usage.
You will learn that IP does not come with any guarantees. There is no guarantee a packet will be delivered. Nada. To be sure a packet gets delivered, we use TCP or UDP. Plus, we’ll demystify a second piece of information that sneaks in with TCP and UDP: ID of the computer program you want to talk to. This ID is called the port number.
You will also learn that IP networks do not come with any performance guarantees: when the next packet will be transmitted, and how often that might happen… but banks, other carriers, government and other large organizations need guarantees. Guaranteed IP packet data communications between locations is called a VPN or MPLS service. We’ll demystify and sort out Quality of Service, Class of Service (CoS), Service Level Agreement (SLA) and MPLS.
Group Exercise: Open-book group collaboration final exam: Full VoIP Protocol Stack
At this point is the in-class Final Exam. The good news: it is done in groups, open book.
Determine the full VoIP protocol stack, identifying information needed at each of the 7 layers for a VoIP – VoIP telephone call. Exam format: fill in the blanks on a diagram of a protocol stack.
This requires understanding all of the pieces involved in moving a telephone call in IP packets from one person to another, touching on everything covered in the course.
The final module is a template for managing a VoIP project, with detailed checklists in the course book. Going through the template, you’ll learn how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more. This project management guide is packed with practical tips and checklists to put to immediate use. If you are about to embark on a VoIP deployment, this might well be worth the price of the course all on its own!
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 300-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.
And - Certification is included: Bonus CVA Online Courses and TCO CVA Certification Exam are included.
Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:• Register online
• Register by phone at 1-877-412-2700
Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.
We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.
In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at 3Com, Qualcomm, Intel, Cisco, Nortel, AT&T, Alcatel, Kyocera, T-Mobile, Ericsson/Hewlett-Packard, Verizon, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, CNA Insurance, the US Air Force, Bell Canada, TELUS, Cap Gemini, ComSec Establishment, MicroCell, TDS Telecom, Western Wireless... to name a few.
Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.
We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you! Hold a private onsite course with as few as 7 people!
Our training has been taught to wide acclaim across North America since 1992 and is designed for professionals needing an overview and update, and for those new to the business needing to get up to speed quickly.
Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.
Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.