Fundamentals of VoIP & IP Telecom Networks is a three-day vendor-independent training course covering all aspects of Voice over IP and the network it runs on.
Specifically designed for non-engineering professionals, this course will fill in the gaps and get you up to speed on all of the fundamental concepts and technologies involved with Voice over IP, SIP, SIP trunking, VoIP phone systems and telecom networks.
Eliminate buzzword frustration, and gain the knowledge to be confident!
Get a solid knowledge base to build on… structured, complete knowledge you can’t get on the job, reading articles or talking to vendors.
This is career-enhancing knowledge that lasts a lifetime, and training that will be repaid many times over in increased accuracy and productivity.
Top-ranked instructor, three days in the classroom, 280‑page course book with detailed notes, bonus CVA Online Courses, TCO CVA Certification.
With numerous case studies and class exercises, you will learn
and more.
Bonus! TCO Certified VoIP Analyst (CVA) Certification included!
Six online VoIP and SIP training courses & CVA Certification Exam, both with unlimited repeats
PART 1: THE BIG PICTURE
1. Introduction to Broadband Converged IP Telecommunications
2. Fundamentals of Voice over IP
3. Network Fundamentals
4. The Many Different Implementations of VoIP: Part 1: VoIP for Individuals
5. The Many Different Implementations of VoIP: Part 2: VoIP for Organizations
PART 2: NUTS AND BOLTS: VOIP AND SIP
6. Packetized Voice and Sound Quality
7. SIP and Softswitches
8. SIP Trunking & Carrier Connections
PART 3: THE NETWORK
9. Organizing the Discussion: the OSI Layers
10. Ethernet on Copper, Fiber and Wireless
11. IP Networks, Routers and Addresses
12. Carrier Networks and MPLS VPNs vs. SD-WAN
Class Exercise: Trace a VoIP Call End-to-End Across Different Networks
Class Activity: Listen to Sound Clips with Packet Loss, Delay and Jitter
Group Exercise: Case Study – Saving Money Migrating Five-State Company to VoIP
Class Exercise: IP and MAC Addresses
TCO Certified VoIP Analyst (CVA) Certification Package, Unlimited Plan
Six online courses + CVA exam, with unlimited course & exam repeats
Printed color 280-page course workbook with detailed notes, sure to be a valuable reference
VoIP Quality Metrics and Thresholds poster
3 days, CPE credits: 20 contact hours
Tuition $1395 Live Online, $1895 In-Person when scheduled as a Public Seminar
Available as a private course details
We begin with a comprehensive big-picture introduction to today’s telecom network: the concepts of convergence and broadband, the different parts of the network, the three key technologies: Ethernet, IP and MPLS, what they are and what each does. You’ll learn how a service is implemented end-to-end, and identify today’s standard residential, business and wholesale services.
Next, we dive into the fundamentals of Voice over IP: the basics of communicating voice in IP packets, demystifying the jargon and buzzwords and explaining in plain English the components of a VoIP telephone system like soft switches and gateways, what each does, along with protocols like SIP.
In this chapter, we’ll cover the essential concepts and technologies of IP networks. We’ll review basic circuit configurations, and take a first pass understanding how IP packets are communicated in MAC frames, how routers relay packets from one circuit to another, and how MPLS is used for traffic management. These topics are revisited in detail in later chapters.
"Voice over IP" can happen in many different ways. We'll review the many flavors of VoIP, comparing and contrasting the various implementations and architecture choices. Starting with Internet telephony, we will understand computer to computer VoIP over the Internet and different types of Internet - Public telephone network VoIP. We'll cement your knowledge by tracing a VoIP phone call from a laptop in the classroom over Wi-Fi to the Internet, then to a mobile network operator and to a cellphone in the classroom, identifying all the circuits, components, buildings and companies involved in the end-to-end connection.
Class Exercise: Trace a VoIP Call End-to-End Internet to Cellphone
We'll establish a phone call from a VoIP client on a computer in the classroom via Wi-Fi and the Internet to a cellphone in the classroom, and identify where the voice packets travel, from one circuit, device, and company to the next, end-to-end between the two sets of microphones and speakers. This will cement your understanding of VoIP telephone calls, the telecom business and how everything is connected.
Next, we'll look at all the ways VoIP is implemented for organizations, including SIP Trunking to replace expensive PBX trunks. We will compare and contrast choices for a VoIP system: getting it from the phone company; buying a call manager / softswitch; renting a Hosted PBX; and cloud solutions. You'll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options. We'll complete the discussion with practical examples of VoIP in action.
In this module, you’ll learn what exactly packetized voice is, how it happens, and the various standards in use. You’ll learn about the factors affecting sound quality, and how packets actually get “lost” in a network. We’ll listen to sound clips of impairments, and provide you with a practical checklist of tips and recommendations for ensuring success.
Class Activity: Sound Clips with Impairments
Listening to sound clips, you'll hear the effect of different levels of uncorrected delay, jitter and packet loss, and understand how the quality of the reproduced speech at the far end is affected.
SIP is the open, standard protocol for setting up Voice over IP telephone calls. All VoIP systems that purport to be “compatible” or “standards-based” must implement the Session Initiation Protocol. SIP defines the procedure and messages to set up a phone call – or any other kind of communication. In this chapter, you’ll learn what exactly setting up a VoIP telephone call entails, understand what SIP is, how it works, demystify jargon like proxy server, registration and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. At the end of this, you’ll understand how VoIP phone calls are set up – maybe worth attending the course all by itself!
This chapter is all about connecting an in-building business VoIP phone system to the world. First, we’ll understand how connections used to be implemented with PBX trunks and ISDN PRI service. Then we’ll see how a gateway connects a modern VoIP system onto PBX trunks, and more importantly, how SIP Trunking replaces PBX trunks with a lower-cost and more flexible solution.
Many big organizations have an existing data network, implemented as a VPN by a carrier. We’ll look at the advantages and disadvantages of using the “data” VPN, or the Internet, compared to SIP Trunking, and finish off with a practical checklist of features and technologies to require when choosing a carrier.
Group Exercise: Case Study – Saving Money Migrating Five-State Company to VoIP
To cement your understanding of VoIP phone systems and carrier services, and even gain valuable insight into your own situation, you'll work in a group to come up with the best solution for a company with 5,000 people in five states to migrate from PBX trunks to VoIP. The winners will be the ones who save the most money. Bonus points for saving money and providing useful new features!
Bonus! All students receive a large PDF poster explaining VoIP call quality metrics and thresholds. Besides being cool cubicle wall covering, it provides a lot of useful information!
Much of the last day is devoted to understanding the modern IP-based telecom network. To get started, we’ll organize the discussion using the OSI 7-Layer Reference Model, explaining what a layer is, what the layers are, and giving examples of protocols like TCP and IP and where they fit.
Ethernet and its MAC frames are the building blocks of new telecom networks, both in-building and between buildings. A VoIP phone plugs into a copper Ethernet LAN cable, or uses an Ethernet Wireless LAN to connect to the network. The network itself is built with point-to-point circuits conforming to the Optical Ethernet standard connecting equipment in different locations with fiber.
In this module, you will learn the basic principles of Ethernet and LANs, the crucial concepts of MAC addresses, MAC frames and broadcast domains, how devices connect via LAN switches, and how VLANs separate groups of users.
Routers implement the network by relaying packets from one circuit to another. Determining which circuit to relay the packet to is the routing part of the story. In this module, you will fill in gaps, learn how IPv4 addresses are organized and how they are used to route packets between telephones during a VoIP phone call. We’ll cover DHCP, static vs. dynamic addresses, public vs. private addresses and NAT. To be ready for the future, we’ll finish with a review of the IPv6 address structure and usage.
Class Exercise: IP and MAC Addresses
Using the Windows interface, we'll determine the current MAC and IP Addresses of a classroom computer, and the private and public IP addresses of the Edge Router and NAT it's connected to.
This will help visualize what IP addresses are, and covers two of the questions on the Final Exam.
The Internet does not come with any performance guarantees for end-users: when the next packet will be transmitted, and how often that might happen… but banks, carriers, government and large organizations need to have written guarantees. Guaranteed IP packet data communications between locations is called an MPLS VPN or MPLS service. We’ll demystify and sort out VPN, Quality of Service, Class of Service (CoS), Service Level Agreement (SLA) and see how MPLS is used. We'll complete the discussion with Internet VPNs and SD-WAN: lower-cost communications over the Internet.
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 280-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.
And - Certification is included: Bonus CVA Online Courses and TCO CVA Certification Exam are included.
Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place.
For scheduled public seminars held in conference facilities and open to the public, you can register online or by phone:
• Register online• Register by phone at 1-877-412-2700
Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.
We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.
In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at 3Com, Qualcomm, Intel, Cisco, Nortel, AT&T, Alcatel, Kyocera, T-Mobile, Ericsson/Hewlett-Packard, Verizon, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, CNA Insurance, the US Air Force, Bell Canada, TELUS, Cap Gemini, ComSec Establishment, MicroCell, TDS Telecom, Western Wireless... to name a few.
Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.
We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you! Hold a private onsite course with as few as 7 people!
Please contact us at 1-877-412-2700 or visit the onsite training page for more information.
Our training has been taught to wide acclaim across North America since 1992 and is designed for professionals needing an overview and update, and for those new to the business needing to get up to speed quickly.
Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.
Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.
and the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force and Coast Guard, the NSA and CIA, IRS, FAA, DND, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, government, local and regional telcos, broadband carriers, individuals, telecom planners and administrators, finance, tax and accounting personnel and many more from hundreds of companies.
Teracom's GSA Contract GS-02F-0053X for supplying this training to the United States Government is your assurance of approved quality and value.