Self-Paced Video Courses on DVD or USB

Like private lessons from the Director of the Institute!

Get up to speed and fill the gaps on telecom, datacom, networking, IP, MPLS, wireless, Voice over IP, SIP and more at your own pace.

Teracom's video training courses are high-quality multimedia productions featuring the instructor, extensive animated graphics and bullets.

Like private lessons from the Director of the Institute!

Our top instructor Eric Coll talks to you directly via the camera, using his vast experience and acclaimed ability to explain key concepts, mainstream technologies and how it all fits together – in plain English.

Our goal is to bust the buzzwords, explain the jargon and instill structured understanding – knowledge that lasts a lifetime.

Available on USB or DVD.  Every course comes with a printed course book containing copies of all graphics and detailed notes, sure to be a valuable reference for years to come.

V1 through V6 are the preparatory coursework for the prestigious TCO Certified Telecommunications Analyst (CTA) certification.

Package V530 Full Library includes CTA Certification Exam ($399 value), plus bonus CTNS Courses & Certification!

Thousands of organizations have purchased our video sets.

Order this invaluable addition to your training library today.  Join our satisfied customers including:

we provide training to at&t   we provide training to verizon   we provide training to Bell Canada   microsoft   we provide training to intel   we provide training to cisco   GSA contract holder - pre-approved pricing and quality - supplier to the US Government   cox cable  

“Eric was one of the best teachers I have ever had. He was able to break down complex concepts into understandable components and effectively illustrate the concepts with real life analogies. Eric has an exceptionally good sense of humor which he used effectively to keep things lively.” — Scott S., Cornell University 

Core Training

Based on our most popular instructor-led Course 101, Telecom, Datacom and Networking for Non-Engineers, the set of five "core training" DVD video courses V1 - V5 puts a structured understanding of telecommunications and IP networking in place, establishing a solid base of fundamentals, explaining the buzzwords, jargon and mainstream technologies. and how it all fits together -- in plain English.


Fundamentals of Telecom 1

The PSTN • Telephony • Telecom Equipment • The Telecom Industry
outline         brochure         preview


Fundamentals of Telecom 2

Voice Digitization • DS0-DS3 • Digital Transmission and TDM • T1 • T3 • ISDN • SONET Fiber and DWDM
outline         brochure         preview


Fundamentals of Datacom and Networking

WANs and LANs • MAC Frames vs. IP Packets • The Network "Cloud"
outline         brochure         preview


Understanding Networking 1

OSI Layers • Protocol Stacks • The FedEx Analogy • IP Addressing • DHCP • NAT • Bandwidth on Demand Services • Frame Relay • ATM • MPLS
outline         brochure         preview


Understanding Networking 2

The Internet • ISPs • The Web • IP Security • Viruses • Firewalls • Encryption • IPsec • VPNs
outline         brochure         preview

Wireless Training

Teracom's Understanding Wireless is a complete course covering fundamentals, mobile and fixed wireless.
Part 1 begins the course with radio and spectrum fundamentals. Part 2 provides comprehensive coverage of mobile communications: cellular principles, digital voice, data over cellular, mobile Internet access, the technologies: FDMA, TDMA, CDMA and OFDM, and the generations: 2G GSM, 3G 1X, UMTS and HSPA and 4G LTE. Part 3 rounds out your knowledge with fixed wireless: lessons on Bluetooth, WiFi, WiFi security, WiMAX, satellite and more.

Over 3 hours long and including 28 lessons, this video course with printed course book provides you with a real understanding of how digital radio communications works, how a cellular network operates, the cellular technologies and generations, plus WiFi, Bluetooth, satellite and much more.


Understanding Wireless

Radio Fundamentals • Spectrum • Digital • Mobile Network Components and Operation • Cellular Principles • Digital Voice • Data • Mobile Internet • Cellular Technologies • TDMA • CDMA • OFDM • Generations • 2G GSM • 3G 1X • UMTS • HSPA • 4G LTE • Fixed Wireless • Bluetooth • WiFi • WiFi Security • Encryption • WiMAX • Point-to-Point Microwave • Satellite
outline         brochure         preview

Voice over IP Training and SIP Training

Based on our very popular instructor-led Course 130 Voice over IP, SIP, Security, 5G and IoT, V8, V9 and V10 are a set of three DVD video courses that explain Voice over IP from top to bottom and front to back. These courses are designed for those who need to get up to speed, understand what VoIP is all about, separate hype from reality, understand the buzzwords and jargon, sort out the protocols, standards, architectures and understand mainstream solutions.


Understanding Voice over IP 1

Voice Packetization • Voice Quality • Codecs, Jitter and Packet Loss
MPLS • Network QoS and Service Level Agreements
outline         brochure         preview


Understanding Voice over IP 2

Components • Standards • Architectures
outline         brochure         preview


Understanding Voice over IP 3

SIP and IP Call Flow • Carrier Interconnect • Gateways and Megaco
outline         brochure         preview
gsa schedule contract GS-02F-0053X

CTA Exam Voucher included with Full Library

Pricing and packages

We are offering some very special pricing packages:

  • V110 Core Training Package 1 (V1-V5) is US$529 for the set of five DVD courses, plus five detailed course books.
    Bonus! CTNS Certification Package (Online courses + CTNS Certification Exam) included.
  • Add wireless for V140 Core Training Package 2 (V1-V6): $569 for six DVDs and course books,
    plus the bonus CTNS Certification Package.
  • V310 VoIP Course Package (V8-V10) is $369 for all three VoIP DVD courses, plus three detailed course books.
  • V530 Full Library - all our courses: $879 for the full set of nine DVD courses and course books.


Free Bonuses:
CTNS Certification Package (Online courses +  Exam) included with V110, V140 and V530
CTA Certification Exam also included with V530 Full Library. ($399 value!)

Compare this to $500 to $1000 for one course elsewhere, and you'll agree that this is a very good deal.
PLUS, our courses are up-to-date, authoritative, and packed with information.

Add to this the high-quality student manual / textbook for each course, the exercises and certificate suitable for framing ...

For more information, please refer to online ordering or the printed order form or the printable brochure .

Contact us for details on pricing for lending libraries and educational institution in-class use.

You may also want to check current specials .

Are you wondering:
"Should I get Video Courses, or Online Courses?"

online telecom and networking courses

That's an easy one to answer: get both!

  • If you buy Video Course packages V110, V140 or V530, we'll give you the online CTNS courses and CTNS certification for free! details

Video Courses

The Video Courses are compiled into DVD format, which allows table of contents menuing and jumping to particular lessons.  They are rich with graphics and bullets plus our charming on-screen instructor, and come with printed books.

The Video Courses are preparation for the TCO CTA Certification.  The CTA Exam is included free with package V530.

Since the Video Courses are over 40 GB in size, they are delivered to you along with the printed books on DVDs or USB stick by FedEx.

Watch one lesson at a time, or start-to-finish like being at a course.

Online Courses

The Online Courses are delivered to you by direct download from menus in the myTeracom Learning Management System.

The Online Courses are delivered in a browser window, enabling interactivity, quiz questions and online exams.

The online CTNS courses are preparation for the TCO CTNS Certification, and both are included with V110, V140 and V150 for free.

Printed and eBook course books for online courses are available separately.

Bonus CTNS Certification Package  (Courses+Exam)

Buy Core Training DVD package V110 or V140 and get a CTNS Certification Package (online courses + exam) for free!

If you choose to write the CTNS exam, you will earn TCO Certified Telecommunications Network Specialist certification, with certificate suitable for framing and – a Teracom exclusive – a personalized Letter of Reference explaining your knowledge and inviting the reader to contact us for verification.

A CTNS has deep knowledge of the telecom network in all of the major technology areas: PSTN, Mobile, Optical Ethernet, IP Networking and MPLS.  This is the essential knowledge set for anyone serious in the telecom business.

CTA Certification included with V530 Full Library

Product V530 Full DVD Library is the preparatory coursework for the prestigious Telecommunications Certification Organization TCO Certified Telecommunications Analyst (CTA) certification.

A CTA has broad and strong knowledge of telecommunications: the whole story, and the big picture, allowing them to perform analysis, write reports, make recommendations... be a Telecommunications Analyst. It also allows you to be a Subject Matter Expert (SME). Certified Analyst and SME positions pay more than programmer positions.

Included with your purchase of product V530 Full Library is a CTA Certification Exam Voucher, unlimited plan, a $399 value.  details

If you choose to write the optional CTA Certification Exam, you get a certificate suitable for framing, plus a personalized Letter of Introduction to attach to your résumé explaining the very serious knowledge skills you have.

Your Course Materials

Every course comes with a comprehensive student manual, a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.

At the seminar, you'll receive this comprehensive workbook / textbook that's been called the best on-the-job reference tool around.

Written in plain English, these easy-to-use course books provides clear graphics plus detailed text with topics organized in logical groups to give you the practical experience, theoretical background, and unbiased information on industry technologies, products and trends you'll need.

With numerous chapters covering all major topics, you'll obtain an invaluable resource impossible to find anywhere else in one place.

The optional professionally-bound printed companion reference textbook Telecom 101 is available at half price.

Technical Level and Intended Audience

Our training has been taught to wide acclaim across North America since 1992 and is designed for the non-engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless and networking.

Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.

Teracom's proven instructor-led training courses are top-notch, top-quality and right up to date with the topics and knowledge you need.  These courses have been developed and refined over twenty years of providing this training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others.

Teracom's instructors are professionals with both deep and broad experience working in the business, plus the ability to convey knowledge in a way that you understand, while keeping your attention and having some fun along the way.

Who Will Benefit

Our specialty is explaining telecom technologies to non‑engineers who need a comprehensive overview and update, as well as for newcomers who need to get up to speed quickly.

Since 1992, we've spent thousands of hours developing and refining extremely valuable telecommunications, data communications, IP, network and Voice over IP training courses containing knowledge that spans years of university education, hands-on engineering, consulting and interaction with the biggest companies in the business.

We've organized and distilled this knowledge into proven training courses that consistently draws rave reviews from people like you:

• Non‑Engineers needing to build a solid base of knowledge, understand the jargon and buzzwords, fill in the gaps and understand mainstream technologies and trends... and how it all fits together.

• Decision-makers, managers and anyone else who wants to understand what the "techies" are saying.

• Finance, marketing, sales and business development personnel who are in need of a solid knowledge base to be more effective in dealing with technology projects and technical personnel.

• Anyone who wants to eliminate jargon- and buzzword-related frustration, understand telecom and networking concepts and how it all fits together.

• Anyone willing to invest a few days to obtain career-enhancing training, with TCO Certification and reference book.


Cinema-quality video, animated bullets, plenty of crisp graphics, navigation menus and more. Available on USB or disk.

Convenient and easy to pass around in your department.  No login required!


Connect to your LCD projector and you've got a very high value-added scenario for your organization.

We'll bundle books and certificates for everyone at a reasonable price.


DVDs mean guaranteed to play in your laptop, ideal to watch with headphones on a flight.

On request, get the videos on a USB stick instead of discs.


We'll ship your DVDs and student manuals to you for free by ground within the US 48 contiguous states and 10 Canadian provinces with any purchase of 5 DVDs or more.

What's not to like?

The Flexible Training Solution: Projector or PC

These dual-purpose DVD courses can be displayed on a big screen or LCD projector for group training, or played in a desktop or laptop PC for individual self-paced training.  On request, you can get the videos on a USB stick and watch on pretty much any device.

Navigation menus on the DVD allow you to jump directly to topics, so you can watch one segment at a time - or watch start to finish like instructor-led training.

Available on USB

On request, at no extra charge, you can get the DVD-video courses recorded on a USB stick instead of on discs.  This allows you to copy the videos to your playback device and keep the USB drive as a backup. Contact us after you place your order for this option.

You can license the courses to load on your organization's Learning system. Please contact us for information .

Course Completion Certificate

In addition to the multi-course Certification Packages, course completion certificates are available for anyone purchasing individual DVDs or any package. Each course has an online knowledge evaluation test. Upon successfully completing the test, each student with a workbook may receive a certificate suitable for framing.