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Telecom 111
A one-day comprehensive technology overview and update for non-engineering professionals
course 101 telecom, datacom and networking for non-engineers
Telecom 111 is a one-day course for those who don't need the Full Monty,
but who do need a working knowledge of the network.
For everyone, including management, finance, admin, analysts & programmers.

Anyone serious about the telecom business must be up to speed on the new-generation IP-based telecom network, how it has enabled convergence of telephone, television and Internet, and new telecom services including SIP Trunking, MPLS, Hosted PBX, content delivery, IoT and more.

In one information-packed day, we will bust the buzzwords and demystify the jargon, covering in plain English all of the main aspects of new-generation IP telecom, including what IP is, the business reasons for IP, the main network components, packets, addresses and routers, MPLS, Voice over IP, SIP, softswitches, and IP-based services.
You will understand the network technologies and services,
and most importantly, the underlying ideas, and how it all fits together.
Be more confident, more accurate and more productive.
Put an end to buzzword and jargon frustration and get up to speed.
Sign up for this invaluable career training today!
register for instructor-led seminars      schedule      printable PDF brochure
Course 111 is the first day of the five-day BOOT CAMP: TELECOM 2017. You are welcome to attend this first day, which provides a comprehensive overview of the entire network from A-Z, or to attend all five days, as best meets your timing and training needs.
Course Outline
1. New-Generation Telecom Network Overview
• The IP Telecom Network business and technology goals & solutions
• Convergence: telephone, television and Internet together
• IP telecom network & components
• Ethernet LANs In-Building
• Fiber outside: Optical Ethernet, PONs
• Last mile on copper: DSL & cable modems
• Wireless: Cellular, WiFi, Satellite
2. Fundamentals of IP
• The definition of a network
• IP addresses and IP packets
• Routers and packet forwarding
• Overbooking and Bandwidth on Demand
• MPLS for traffic management
3. VoIP and SIP
• Voice digitization and packetization
• Packet voice communications end-to-end
• SIP and Softswitches
• Gateways
4. IP Services
• Individual Phone Line
• Centrex Service
• Hosted PBX Service
• SIP Trunking
• VPN Service
• Internet Service and Internet Wholesale
• Cloud Services
This training - and our superb instructors - consistently receive rave reviews on evaluations. 
Many attendees tell us that this is knowledge that they've been needing for years.  
Join us today!
Why Take This Course
Designed for Non-Engineering Professionals
Understand the jargon and buzzwords, technologies, protocols and standards, the underlying ideas and how it all works together - in plain English.
Vendor independent
This is the core knowledge set required in the telecom business, and will be a solid, productivity-enhancing start to any telecom or data network project or system.
Proven content
This material, its content, order, timing, analogies and examples have been tuned and refined over 20 years... and we constantly update it. Hundreds of people have rated this course "excellent".
Technically-qualified professional instructors
Our instructors hold Bachelor of Engineering degrees or equivalent and have decades of experience working in the field. They consistently receive the highest ratings across the board and written praise on student evaluations.
High-quality course materials
You will receive a high-quality course book, up-to-date and bringing together information impossible to find in one place anywhere else... sure to be a valuable reference for years to come.
Value Pricing
This one-day course is value priced at $495. Compare to $999 and up for lower quality elsewhere.
GSA Schedule
Teracom has a GSA Schedule contract for instructor-led training, your assurance of quality and reliability in addition to pre-approved government pricing.
Demystify Buzzwords And Jargon
One of the biggest challenges in telecommunications is all of the acronyms, abbreviations, jargon and buzzwords. The list goes on and on: POTS, PSTN, loops, trunks, VoIP, SIP trunking, Hosted PBX, DSL, DS1, T1, PRI, ILEC, CLEC, POP, MAN, TDMA, CDMA, WiFi, LAN, WAN, Ethernet, MAC address, MAC frame, IP packet, TCP/IP, OSI, Layer 2, Layer 3, VLAN, TDM, DWDM, FTTN, FTTH, FTTP, DHCP, NAT, MPLS, VPN, SLA, ISP, DNS…
Plus, there is a second-order problem: even if you were to figure out all of the current jargon and buzzwords, it’s certain that new ones will be invented next month!
It can be very frustrating sitting in meetings with these terms flying around and not understanding most of them… particularly when someone asks your opinion. So the question is: how to get on top of all the jargon and buzzwords, knowing that there is going to be constant change?
Our answer: understand the fundamentals. Take the cover off the box and understand how it works. Once we do this, we discover that there are only a few main ideas in telecom technology, with incremental improvement in each area.
Taking this course and understanding the fundamental ideas puts you back in control, with the confidence to contribute effectively. Even if you don’t know the exact details of a product someone is discussing, you will still know what they are talking about.
Knowledge is power! Get it with this course.
Understand Trends and Developments in Telecommunications
Major changes have taken place in the telecom world. Taking this course, you’ll get up to speed on these important changes and future trends:
• All new phone systems are VoIP. SIP trunking services replace PBX / PRI trunks provided by LECs.
• In the future, the Internet and the telephone network will be the same thing. Basic telephone service will be “IP dial tone”: the ability to send an IP packet to any other point on the network. There will be no such thing as “long distance”.
• Ethernet is used for in-building wiring, all new core fiber network projects, and also routinely used for “last mile” connections, achieving a long-held goal in telecommunications: one technology for all parts of the network.
• MPLS is used for traffic management on carrier networks, achieving another long-held goal: convergence and service integration… one network service, one access circuit, one bill for all telecom services.
• 4G LTE has achieved the goal of a worldwide standard for mobile wireless.
• “Data” on cellular plans means IP dial tone. It can be used for phone calls, video on demand, web surfing, real-time traffic on maps, and any other application. It can be replaced with WiFi, which is often free.
• Cable TV companies, now known as broadband carriers, have evolved into telecom companies, gaining a majority share of residential Internet access in the US, and providing services to business using both cable modems and fiber.
• Telephone companies provide Cable TV service using Fiber to the Neighborhood and VDSL over loops in brownfields, and Fiber to the Premise in greenfields.
Gain Vendor-Independent Knowledge You Can Build On
The knowledge you gain taking this renowned training course is vendor-independent foundational knowledge in telecommunications, networks, IP, packets, fiber, wireless: fundamentals, technologies, standard practices, and how it all fits together.
You will be able to build on this proven knowledge base to quickly get up to speed for a particular project - then have the versatility to work on subsequent projects. The cost of this training will be repaid in productivity gain many times over.
Based on Teracom's proven instructor-led training courses developed and refined over twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others, Teracom online courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Get started today to make this invaluable addition to your knowledge and skills!
Thousands have benefited
Thousands of people from organizations including AT&T, Verizon, Cisco, Intel and Microsoft, the GSA, CIA, IRS, FAA, and FBI, all branches of US Armed Forces, TELUS, Bell Canada, Qwest, Wells Fargo, Bank of America, TD Bank, Oneida Tableware, the SF Giants and many others who needed to be more effective in understanding and dealing with telecom and networking technology, services and applications have benefited from this course.
You'll get up to speed, demystify jargon and buzzwords, fill the gaps, understand the technologies, the underlying ideas and how it all fits together... knowledge you can't get reading trade magazines or talking to salespeople.
This investment will be repaid many times over, eliminating frustration at buzzword-filled meetings, increasing your efficiency, and helping ensure you make the right choices.
Our goal is to bust the buzzwords, demystify the jargon and instill structured understanding... in plain English. Register today to benefit from this career-enhancing course!
Telecom 101 Reference Book
Telecom 101 textbook
As a special added bonus, you can optionally get a printed copy of the companion reference textbook Telecom 101, 4th edition 2016, for half price!
This is in addition to the course materials.
Telecom 101 covers telecom, datacom and networking from A-Z, organized in logical chapters covering all major topics, and written in our signature "Telecom for Non-Engineering Professionals" style.
Covering all of the topics in this course, Telecom 101 allows you to study in advance, and serves as an invaluable day-to-day handbook.
 details on the half-price printed book offer
register for instructor-led seminars      schedule      printable PDF brochure
Who Should Attend
• This course is for those needing to fill in the knowledge gaps, understand the buzzwords and jargon, popular technologies like Ethernet and TCP/IP, and more importantly, understand the ideas behind these technologies and understand how it all fits together.
• Ideal for NON-ENGINEERING PROFESSIONALS who are in need of a solid knowledge base to be more effective in dealing with technology projects and technical personnel. 
• Decision-makers and managers and anyone else who wants to understand what the "techies" are saying.
• Anyone who wants to eliminate jargon- and buzzword-related frustration, understand telecom and networking concepts and how it all fits together.
• Anyone willing to invest a day to obtain career-enhancing training with detailed reference book.
There are no prerequisites for this course. We expect students to be reasonably intelligent, have a desire to learn - and are starting from the beginning.
Tuition Fees
This high-quality, up-to-date course is value priced at only $495 including your detailed course materials / reference book. Compare to $999 and up for lower quality elsewhere.
How To Register
Register online with our convenient automated system, or call us anytime to speak with a live person.
Course Materials
Every course comes complete with high-quality course book that's been called the best on-the-job reference tool around.
Written in plain English, this easy-to-use reference includes copies of all graphics PLUS extensive detailed text.
Topics are organized in logical groups to give you easy reference after the seminar to the practical experience, theoretical background, and unbiased information on industry technologies, products and trends you'll need.
With numerous chapters covering all major topics, you'll obtain an invaluable resource impossible to find anywhere else in one book.
You can get a sneak preview of course materials via the tutorials.
Course Director Eric Coll, M.Eng.
Eric Coll
Eric Coll is an international expert in telecommunications, data communications and networking and has been actively involved in the industry since 1983. He holds Bachelor of Engineering and Master of Engineering (Electrical) degrees.
Mr. Coll has taught telecommunications technology and data communications training seminars to wide acclaim across North America since 1992, and has broad experience working as an engineer in the telecommunications industry.
He has worked for Nortel's R&D labs as a design engineer on projects including digital voice and data communications research and digital network equipment design; on satellite radar systems; Wide Area Network design for HMO applications; and many other projects in capacities ranging from detailed design and implementation to systems engineering, project leader and consultant.
Students consistently rate Eric excellent on course evaluations and specifically praise his broad and deep knowledge, his use of analogies to get ideas across, and his well-developed sense of humor.
"The instructor was the best I ever had"
Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT.
Serena Laursen,
"Really appreciated"
I really appreciated the Telecommunications training course provided by Teracom Training Institute.
For me the class was a refresher for some things I learned while in school for my Bachelors in Computer Networking, yet I did learn a lot and understand things better, so that I am now able to tie everything together to understand all the facets of Telecommunications.
Many of the acronyms, technologies, network designs and services - I would have no idea what they meant if it were not for this class. Thanks, I really enjoyed it.
Natasha White
West Chester PA
Extremely beneficial. Instructor and content were excellent. Extremely knowledgeable and excellent delivery.
Lynn Teague
British Telecom
"Very Beneficial"
Helped me fill in many gaps between information I had heard and didn't know. VoIP - I now get it!
Pattie Clifford, owner
TriStar Telecom Inc.
"Definitely recommended"
I would definitely recommend this course. Business Analysts and Project Managers that work with Telecom and Datacom groups would benefit tremendously.
Susan Martin,
CB Richard Ellis
Grapevine TX
Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery.  I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately.
Rusty Walther,
Vice President,
Client Services,
AboveNet Communications
"Incredibly Effective"
The selection of material – the order of its presentation – the way it was presented... incredibly effective at presenting concepts and ideas – uses great analogies and stays on topic.
Susan Lennon, Nortel
"Truth In Advertising"
The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!
Gary Lundberg,
Copper Mountain Networks
Learned IP addressing, routing - useful directly for my career. Awesome job explaining things in multiple ways so that the relationships made sense.
Will Zoldak, Sales
Sentenia Systems
"Best Course Ever"
Best course we have ever had onsite at 3Com
"Perfect Content"
Perfect content; well organized, well paced, building block approach,
resulted in a very nice cathedral.
Jim George,
"Course Was Excellent"
Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding – a very valuable reference.
Kieran Delaney,
Maritime Life
"I Feel More Confident"
I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident.
Judith Myers,
"Built Up The Knowledge Layers Properly"
Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly.
Jim Geiss,
"Filled In a Lot of Gaps"
Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar.
Kirk Kroeker,
IEEE Computer Society
"Very Easy to Understand"
Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing.
Orlando Jasso,
AboveNet Communications
"Understanding is Now CLEAR"
Layman's terms with humor was very relaxing – helped me concentrate... understanding is now CLEAR ... the manual will be very helpful.
Linda Côté,
Bell Canada
"Best Instructor"
Best instructor I have had on a course – excellent explainer in layman terms, not techie terms.
Susan Coleman,
Bell Sygma
"Best Course Materials Ever"
Best course materials ever; the full text descriptions are invaluable.
Course filled in so many gaps for me. Bravo!
Ross Brooks,
"Best I've Encountered"
Outstanding! The best I've encountered, and I've attended many seminars.
Bob Gibbons,
WMX Technologies
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