Course 102 is an intensive short course for professionals who need to:
If you want world-renowned Teracom training and TCO Certification, but can't be on course for a full week, or you're looking for a lighter course than BOOT CAMP, Course 102 has been designed for you!
Distilling the best of Telecom BOOT CAMP into two days, Course 102 Telecom for Non‑Engineers covers all major topics while skipping the more technical discussions.
Thousands of people who needed to be more effective in understanding and dealing with telecom and networking have benefited from this training.
Top-ranked instructor, two days in the classroom, 220‑page course book with detailed text notes.
Bonus CTNS Online Courses and TCO CTNS Certification,
plus personalized course completion certificate.
Teracom's courses have been taught to wide acclaim across North America since 1992 and are designed for the non-engineering professional needing to fill in the gaps, build a solid base of knowledge… and understand how it all fits together. Totally up to date for the 2020s!
This course is specifically designed for non‑engineers: learn the fundamentals, concepts and underlying ideas – in plain English – and fill the gaps in your knowledge, without bogging down on details.
Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together… knowledge they've been needing for years. Others on course their first week on the job remarked “what a wonderful way to get started in the business”.
Here's a sampling of reviews and comments from people who have taken this course:
"Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately."
- Rusty Walther, Vice President, Client Services, AboveNet Communications
"Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT."
- Serena Laursen, Microsoft
"Thank you for conducting a very successful course last week. It was both informative and interesting and you were able to find the perfect balance of sharing deep knowledge, provide relatable examples and lighten it up with great humor. The feedback that we have received has been extremely positive."
- Charlotte Kaheru, International Finance Corporation, World Bank
"The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!"
- Gary Lundberg, Copper Mountain Networks
Whether you work for an organization that produces telecom, datacom or networking products or services; or you buy these products and services - or just have to get up to speed on what all the rest of them are talking about when they say “SIP trunking”, “Ethernet”, “MAC frame”, 4G, MPLS or VPN…
“Best course we have ever had onsite at 3Com”
"Perfect content; well organized, well paced, building block approach, resulted in a very nice cathedral"
- Jim George, Qualcomm
"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference"
- Kieran Delaney, Maritime Life
"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident."
- Judith Myers, AT&T
"Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly."
- Jim Geiss, CenturyLink
"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar"
- Kirk Kroeker, IEEE Computer Society
"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing"
- Orlando Jasso, AboveNet Communications.
"Layman's terms with humor was very relaxing - helped me concentrate... understanding is now CLEAR ... the manual will be very helpful"
- Linda Côté, Bell Canada
"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms"
- Susan Coleman, Bell Sygma
"Best course materials ever; the full text descriptions are invaluable. Course filled in so many gaps for me. Bravo!"
- Ross Brooks, Vertek
"Outstanding! The best I've encountered, and I've attended many seminars."
- Bob Gibbons, WMX Technologies
This high-quality, up-to-date course is value priced at only $1295, including a 250-page printed color course book, and bonus with unlimited repeats and no time limits (value $695).
Course 102 Telecom for Non‑Engineers is BOOT CAMP condensed into a two-day course, designed for non‑engineering professionals who need to understand telecom jargon and buzzwords, and get up to speed on broadband, telecom, datacom and networking at a high level.
Totally updated for the 2020s with broadband Internet and the converged IP telecom network in the front seat, the topics in this course represent the current knowledge set necessary in telecom today.
Our philosophy is: start at the beginning. Understand the fundamental ideas. Understand mainstream technologies that implement these ideas. Learn the acronyms, abbreviations and jargon. Get an unbiased big-picture view that will give you the knowledge you need to ask the right questions, make meaningful comparisons and informed decisions.
Our goal is to eliminate frustration, increase confidence, accuracy and productivity by building a solid vendor-independent knowledge base that has both immediate and long-term value.
The first part is five chapters that cover the fundamentals of telecom, filling gaps, explaining concepts and establishing a solid knowledge base. First is a high-level pass with a big-picture view and introducing all of the course topics. Then we progress in a logical order: how telecom circuits are provisioned by carriers, telecom fundamentals, followed by IP packet network fundamentals. Then you'll learn about the Internet as a business: ISPs, web services like AWS, cloud computing and data centers. We'll review today's services in the residential, business and wholesale categories.
We begin with a comprehensive big-picture introduction to broadband telecom: the concepts of convergence and broadband, today's telecom network, the parts of the network, the three key technologies: Ethernet, IP and MPLS, what they are and what each does. You'll learn how a circuit is implemented end-to-end, and identify today's standard residential, business and wholesale services.
Next, we'll ensure you have a solid foundation in the fundamental ideas of telecom: the elements of a circuit; terminals, clients, servers and peers; how bits are represented on fiber with pulses; and how bits are represented with modems on wireless, cable TV and DSL. Then we'll understand how capacity is shared to carry many users' traffic on common facilities: Frequency Division Multiplexing, Time Division Multiplexing, overbooking and Bandwidth on Demand.
In this chapter, we'll ensure you also have a solid foundation in the fundamentals and jargon of the network. Today's converged telecom network is based on what used to be called "data communications": packets in frames. Without bogging down on details, we'll review basic circuit configurations, understand how routers relay packets from one circuit to another, and how the packets are actually transmitted from one device to another in frames. You'll fill gaps and get up to speed on IP packets, MAC frames and MPLS labels, what each is for and how they work together.
The Internet, which started out as a way to send text email messages, is now worldwide converged broadband communications. In this chapter, we'll understand what exactly an Internet Service Provider does, and how they get packets delivered world-wide. We'll review web clients, browsers and apps, web servers, then understand the huge business of web services, cloud computing and data centers.
No foundation in telecom would be complete without understanding where the money is: services with recurring billing. We'll organize services into Residential, Business and Wholesale, and identify today's standard choices and offerings in each area. We'll cover Broadband Internet for residences, plus Internet VoIP with PSTN phone number, and streaming video; in the business category VPNs, SIP trunking, PRI and Centrex; and wholesale services dark fiber, wavelengths, Carrier Ethernet and IP transit.
In the second part of the course, we explore the three main technologies for transmitting information from one place to another, grouped into wireless, fiber and copper. We'll cover wireless spectrum, mobile network components and operation, 4G LTE, 5G, fixed wireless broadband home internet, Wi-Fi and satellites. Then you'll learn optical basics, and how networks are built with point-to-point fibers running Optical Ethernet, wave-division multiplexing, fiber in the core, metro and to the premise. We'll finish with copper-wire technologies: DSL and POTS on twisted pair, Hybrid Fiber-Coax cable TV systems.
In this chapter, you will learn all about wireless transmission. We'll identify the components and basic principles of operation of a mobile network. You'll understand the requirements for coverage, capacity and mobility, and why cellular radio systems are used. You'll learn how mobile to PSTN phone calls are connected, how mobile Internet works, roaming and virtual operators. You'll learn about 4G LTE and 5G for mobile, and fixed wireless broadband internet. We'll cover Wi-Fi and the latest 802.11ax standard, and finish with satellite communications.
The core of the converged network is routers connected point-to-point to other routers with fiber. Telephone companies that used to pull copper access wires to every home in a suburb are investing to pull an access fiber to every home. In this chapter, we'll cover the basics of fiber, the makeup of fiber cables, wavelengths and WDM. You'll understand how Optical Ethernet is used to actually implement the fiber connections, and how OE is used in the core, in metro areas, and fiber to the premise via Passive Optical Networks (PONs).
Before wireless and fiber, two copper wires were used as the physical access circuit for telephone and cable TV service in suburbs and cities. Today, these wires are used to deliver broadband. In this chapter, we'll understand how DSL broadband service runs on twisted pairs put in place for analog POTS telephone service; how cable modems move broadband on coaxial cable; and how both are delivered as fiber to the neighborhood then copper to the premise. To finish up, we'll review digital on copper wires: LAN cables and T1s.
To allow communications between customers of different carriers, the carriers must implement physical connections between their networks. In this chapter, we’ll understand the equipment used, and you’ll learn how the Internet is actually implemented, with peering and transit agreements at Internet Exchanges. You will also learn about POPs in toll centers: how and where the phone company, mobile providers and CATV connect together and to other carriers for phone calls with a PSTN phone number. You’ll also learn where a CLEC fits into the picture with equipment collocated in wire centers.
The third and final part of Course 102 is devoted to networking, VoIP and SIP. We begin with the OSI Reference Model and its layers to identify all of the functions required for interoperating systems, with examples of standard protocols like HTTP, TCP and IP and where they fit. Then we'll get you up to speed on VoIP and SIP identifying all of the components of a VoIP telephone system and what each does, finishing with a peek at the Future of telecommunications.
There are so many functions that must be performed to interoperate systems, a structure is required to organize the functions so that separate issues can be treated separately. We'll begin the fourth part of the course with the most commonly-used structure, the ISO Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the purpose of each layer, examples of protocols like TCP and IP used to implement layers, and gain a true understanding of how a protocol stack works for applications like web surfing and VoIP.
In this chapter, we’ll demystify VoIP jargon and buzzwords, what the components of a VoIP phone systems are, and what each does: soft switches, media servers, gateways and terminals, plus the main standards and protocols used in VoIP systems. You’ll learn how Internet VoIP connects to the PSTN, and we’ll bring everything together tracing a VoIP phone call starting on a laptop, over the classroom Wi-Fi to the Internet, and then to the cellular carrier to a cellphone in the class. To finish the course, the last lesson is “where this is headed”: what will people have as basic “telephone” service 20 years from now.
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 350-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.
And - Certification is included: Bonus CTNS Online Courses and TCO CTNS Certification Exam (value $695) are included with Course 101. The TCO CTA Certification Package (value $895) is included with BOOT CAMP, free.
Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:• Register online
• Register by phone at 1-877-412-2700
Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.
We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.
In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at
3Com, Accedian, Airbus, Alcatel, Alltel, American Broadband, APEX Telecom, ARMA, Atria Networks, AT&T, Belize Telemedia, Bell Canada, Bell Labs, Bell Mobility, Bermuda Telecom, Bloomberg, Cablevision, CANTO, Carhartt, Centre Communications, Canadian Army and Air Force, Cap Gemini, Carhartt, Cisco, City of San Francisco, ComSec Establishment, Cox Cable, CRTC, DISA Defense Systems Information Agency, DHS Department of Homeland Security, DSCI, Earthlink, Entergy, Eric Ryan Corporation, Expertech, Equifax, Ericsson/Hewlett-Packard, Florida Power and Light, Frontier Communications, GAO General Accounting Office, Genuity, GSA, Idaho Power, Intel, Intelsat, Jabil, Ketchikan Public Utilities, Keytech Bermuda Telephone Company, Kyocera, KP, KPMG, L-3 Communications, LA County, LG Electronics, MicroCell Telecom, MindSpring, MTS Allstream, New York Power Authority, NOAA, Nortel, Northwestel, NYPA New York Port Authority, Office of Naval Intelligence, Orange – France Telecom R&D, Panasonic, Qualcomm, RangeTel, Rogers Communications, Sandia National Laboratories, SDN Communications, Shared Services Canada, Shaw Communications, Shentel, SouthEast Telephone, Spawar, Splice Telecom, State of Montana, State of Nebraska, Tap Electric – New York City Transit, Telecom Training and Safety, TDS Telecom, Tektronix, Teleglobe, TELUS, The Hartford, NSA – National Security Agency, Twenty-First Century Communications, US Army, Transamerica Insurance, Universal Service Administrative Company, US Air Force, US Cellular, US Coast Guard, UTS Curacao, Verizon, Vertek, Wells Fargo, Western Iowa Telephone, Western Wireless, Winstar, World Bank
... to name a few.
Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.
We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you! Hold a private onsite course with as few as 7 people!
Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless, networking, Voice over IP (VoIP) phone systems, SIP and security.
Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.
Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.