Course 102
Telecom for Non‑Engineers
A Comprehensive Two-Day Overview and Update

Course 102 Telecom for Non‑Engineers:
A Comprehensive Two-Day Overview and Update
is an intensive short course for professionals who need to:

•  Bust telecom buzzwords and demystify the jargon
•  Fill the gaps in their telecom, datacom and network knowledge
•  Get up to speed on the new-generation telecom network: IP packets, Ethernet, VoIP telephone systems, SIP, MPLS, wireless
•  Understand what's next: 5G and IoT.
•  In a two-day format.

If you want world-renowned Teracom training and TCO Certification, but can't be on course for a full week, or you're looking for a lighter course than BOOT CAMP, Course 102 has been designed for you!

Distilling the best of Telecom BOOT CAMP into two days, Course 102 Telecom for Non-Engineers covers all major topics while skipping the more technical discussions.

Thousands of people who needed to be more effective in understanding and dealing with telecom and networking have benefited from this training.

Top-ranked instructor, two days in the classroom, 220‑page course book with detailed text notes.

Bonus CTNS Online Courses and TCO CTNS Certification,
plus personalized course completion certificate.

Course Outline

This two-day course is Telecom BOOT CAMP distilled into two days.  You'll get a comprehensive overview and update on everything telecom, in plain English.

End buzzword and jargon frustration and get a solid, big-picture view and understand how everything works together.  Get this solid knowledge base in two days, along with 220-page course book and CTNS online courses for future reference, and TCO CTNS Certification.

You'll be more confident, more accurate and like thousands before you, glad you took this course.

Day 1

  1. Fundamentals of Telecommunications
    The structure of the telecom network, and how everything interconnects
  2. Convergence and New-Generation IP Telecom: "Data" Fundamentals
    New-generation network fundamentals: IP packets and Ethernet MAC frames
  3. Organizing the discussion: the OSI layers
    What a layer is, the purpose of each, how protocols like TCP and IP implement layers, and gain a true understanding of how a protocol stack works.
  4. Voice over IP and SIP
    VoIP concepts: digitized voice in packets, soft switches, SIP trunking, hosted PBX, cloud services

Day 2

  1. Wireless
    Cellular and mobile Internet concepts, 4G LTE, 5G and WiFi
  2. Ethernet, LANs and VLANs on Copper and Fiber
    LANs, MAC addresses, LAN cables and switches, VLANs, Fiber Optics and Optical Ethernet
  3. IP Networks, Routers and Addresses
    IP addresses and routing basics, DHCP, static and dynamic, public and private addresses, NAT. IPv6
  4. MPLS and Carrier Networks
    Carriers, MPLS, Service Level Agreements, CoS, MPLS VPNs, Integrated Access, Prioritization
  5. The Internet
    ISPs, transit and peering.  Domain Name System.  Internet VPNs and VoIP. Net neutrality. IoT.
    The Future: IP Dial Tone

detailed lesson-by-lesson description

Who Should Attend

  • Professionals needing to fill in the knowledge gaps, understand the buzzwords and jargon and popular technologies like LTE, Ethernet, TCP/IP and MPLS
  • Those who want to understand the fundamentals and ideas behind these technologies, and how it all fits together.
  • Non-Engineering professionals who are in need of a solid knowledge base to be more effective in dealing with technology projects and technical personnel.
  • Managers and planners.  Telecom system administrators.  Sales, marketing and business development personnel.  Finance, tax and accounting personnel.  Software and support system developers.
  • Decision-makers and managers who need to understand what the "techies" are saying.
  • Anyone who wants to eliminate buzzword frustration, get a solid base in the concepts and how it all fits together.
  • Anyone who can afford two days to obtain career-enhancing training, with certification and reference book.

Why Take This Course

This course delivers the essential core knowledge set required in telecom today.  The content, its order, our analogies and explanations have been refined over the course of more than twenty years… and we constantly update it. Our philosophy is:

  • Start at the beginning of the story, progress through it in a logical order, and finish at the end.
  • Bust the buzzwords, explain the jargon, and more importantly, the underlying ideas and concepts: key concept-level knowledge that you can't get on the job, from magazines or vendors.
  • Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.

You get a comprehensive 220-page course book with copies of all graphics and detailed reference notes, sure to be a valuable reference for years to come.

Bonus TCO CTNS Certification with Online Courses are also included.

This is an easy sell with management: your increased efficiency, productivity and informed decision-making will repay the cost of the training many times over.

Register for this career-enhancing training today!

Teracom's courses have been taught to wide acclaim across North America since 1992 and are designed for the professional needing to fill in the gaps, build a solid base of knowledge… and understand how it all fits together.

  1. Eliminate uncertainty and frustration in not knowing terms and technologies with a clear understanding of telecom, datacom and networking fundamentals, components, systems, standards, jargon and buzzwords.
  2. Get a 220-page high-quality bound student manual / textbook with detailed text notes, up-to-date and bringing together all of this information, impossible to find in one place anywhere else. 
  3. Cut through the jargon and vendor hype to get unbiased explanations of all of the mainstream choices for implementing telecom, allowing you to make meaningful comparisons and informed decisions … knowledge skills you can put to use today and in the future.
  4. Get up to speed on the latest developments and trends. This course is totally up to date with SIP trunking, VoIP, 5G, Optical Ethernet, MPLS, IoT and more.
  5. This course is specifically designed for non‑engineers: learn the fundamentals, concepts and underlying ideas – in plain English – and fill the gaps in your knowledge, without bogging down on details.
  6. Learn from the best.  Instructor-led training is the best you can get, where you can interact and ask questions.  Teracom's instructors consistently receive highest ratings on student evaluations and specific praise of their ability to get ideas across, combining a natural teaching ability with decades of experience working in the field.
  7. Get certified. TCO CTNS Certification is included. 
Without bogging down on unnecessary details, understand the ideas, concepts, technologies and solutions, increasing your confidence and allowing you to make informed choices and meaningful comparisons – knowledge you can't get on the job, reading trade magazines or talking to vendors.

1. Fundamentals of Telecommunications

It all begins with the Public Switched Telephone Network and Plain Ordinary Telephone Service. We'll establish with a model for the PSTN, explaining analog circuits, loops, trunks, remotes, circuit switching and other telephony buzzwords and jargon. We'll cover fiber to the premise with PONs, and DSL. You will learn how the network is organized into access, switching and transmission, Toll Centers and Central Offices, LECs and IXCs. We'll see how mobile and cable networks connect, and CLECs on dark fiber.

On completion of this chapter, you'll be off to a strong start with a complete overview of the telephone network, the telecom business and how everything connects together.

  1. The Public Switched Telephone Network (PSTN)
  2. Analog and The Voiceband
  3. Plain Ordinary Telephone Service (POTS)
  4. DSL: Last Mile on Twisted Pair
  5. Fiber to the Premise: Passive Optical Networks
  6. CLECs and Collocation
  7. Switching Centers: COs and Toll Centers
  8. LECs, IXCs, POPs and Switched Access
  9. How CATV and Mobile Networks Connect
  10. Cable Modems: Last Mile on Coax

2. Convergence and New-Generation IP Telecom: "Data" Fundamentals

We have achieved convergence - where telephone calls, television, internet traffic and everything else is carried together on the same circuit - by carrying it all in packets, which were originally designed for "data" communications.  To understand the new-generation converged IP packet network, what used to be called datacom concepts: fundamentals, LANs and WANs, addresses, frames and packets, and how IP packets are carried in Ethernet MAC frames to move them from A to B.

  1. Convergence: Treat Everything Like Data
  2. "Data" Fundamentals
  3. LANs
  4. Wide Area Networks
  5. Frames and MAC Addresses
  6. Packets and IP Addresses
  7. How Packets are Moved End-to-End
  8. IP Packets

3. Organizing the Discussion: The OSI Layers

There are so many functions that must be performed to interoperate systems, a structure is required to organize the functions so that separate issues can be treated separately. The third chapter is the ISO Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the purpose of each layer, examples of protocols like TCP, IP and LANs used to implement layers, and gain a true understanding of how a protocol stack works for applications like web surfing and VoIP.

  1. Protocols and Standards
  2. ISO OSI Reference Model
  3. OSI 7-Layer Model
  4. Physical Layer: 802.3, DSL, DOCSIS
  5. Data Link Layer: 802 MAC
  6. Network Layer: IP and MPLS
  7. Transport Layer: TCP and UDP
  8. Session Layer: POP, SIP, HTTP
  9. Presentation Layer: ASCII, Encryption, Codecs
  10. Application Layer: SMTP, HTML, English …
  11. Protocol Stack in Operation: Babushka Dolls
  12. Standards Organizations

4. Voice over IP and SIP

In this chapter, we'll zero in on VoIP, understanding the concepts behind carrying voice in IP packets: what digital is, and how bits are communicated using binary pulses on copper and fiber, how voice is digitized, packetized and transmitted end-to-end.  Then we'll zero in on SIP: how phone calls are set up in the VoIP world, what a softswitch is, SIP trunking, and gateways to traditional telephone systems.

  1. Digital Concepts
  2. Voice Digitization
  3. Voice in IP Packets End-to-End
  4. Packetization & RTP
  5. Protocol Stack: RTP, UDP, IP, MAC
  6. SIP: Session Initiation Protocol
  7. How Phone Calls Are Set Up With SIP
  8. Softswitches, Call Managers and SIP Servers
  9. SIP Trunking
  10. Gateways

5. Wireless

This chapter covers the wireless side of telecom, concentrating on cellular. You will learn the components and basic principles of operation of mobile networks, tracing a call from end-to-end from mobile phone to landline. You'll understand the requirements for coverage, capacity and mobility, and why cellular radio systems are used. You'll understand how both mobile voice and internet access are implemented.  With the concepts in place, without bogging down on details, we'll sort out different technologies and generations: 2G GSM, 3G CDMA, and 4G LTE and 5G NR. We'll conclude with WiFi and the 802.11 wireless LAN standards.

  1. Wireless Fundamentals
  2. Mobile Networks
  3. Cellular
  4. Digital Cellular: Voice
  5. Digital Cellular: Data = Internet Access
  6. Spectrum-Sharing Technologies: FDMA, TDMA, CDMA, OFDM
  7. 3G: 1X, UMTS, HSPA (CDMA)
  8. 4G LTE and OFDM
  9. 5G
  10. WiFi & 802.11 Standards

6. Ethernet, LANs and VLANs on Copper and Fiber

From up in the air in Chapter 5, we go down to the ground in Chapter 6, understanding Ethernet, which is now used to build all parts of the telecom network: in-building, the access circuit to a carrier, and the network core.  You'll learn the basics of Ethernet and LANs, the 802 standards, MAC addresses, MAC frames and broadcast domains. You'll understand how LAN switches, also called Layer 2 switches, connect devices, and how VLANs separate devices.  We'll complete the picture reviewing copper LAN cables, and understanding the fundamentals of fiber optics and Optical Ethernet.

  1. LAN Fundamentals
  2. Ethernet and 802 standards
  3. LAN Switches / Layer 2 Switches
  4. VLANs
  5. Copper LAN Cables and Categories
  6. Fiber Optic Cables
  7. Optical Wavelengths, Bands and Modes
  8. Wave-Division Multiplexing: CWDM and DWDM
  9. Optical Ethernet

7. IP Networks, Routers and Addresses

LANs implement Layers 1 and 2 of the OSI Model.  Next is Layer 3: the Network.  We'll begin with the two fundamental ideas behind a packet network: packet switching or routing, and bandwidth on demand.   You'll understand how routers implement the network by relaying or switching packets from one circuit to another based on the IP network address, and also offer a point of control to block unwanted traffic.  You'll also understand the essential idea of overbooking the network circuits to implement bandwidth on demand, resulting in cost savings and efficiency.  We'll cover IP addresses and subnets, the basics of routers and routing, and static vs. dynamic addresses, DHCP, public and private addresses and NAT and IPv6.

  1. Packet Networks: Overbooking and Bandwidth on Demand
  2. IPv4 Addresses
  3. Subnets
  4. Routers and Routing Basics
  5. Packet Filtering, Port Filtering and Firewalls
  6. Static and Dynamic Addresses: DHCP
  7. Public and Private IPv4 Addresses
  8. Network Address Translation: NAT
  9. IPv6
  10. IPv6 Address Allocation and Address Types

8. MPLS and Carrier Networks

Carriers use MPLS to manage and prioritize flows of IP packets internally to their networks, to meet the Service Level Agreement guarantees they are selling to business customers.  In this chapter, you'll learn the basics of carrier packet networks, Provider Edge (PE), Customer Edge (CE), access and core, the concept of virtual circuits and traffic classes, and how this is implemented with MPLS.  We'll finish with a practical review of the ways MPLS is used to implement business customer VPN services, Class of Service (CoS), integrated access, and traffic aggregation in the core.

  1. Carrier Packet Network Basics
  2. Service Level Agreement
  3. Provider Equipment at the Customer Premise
  4. Virtual Circuit Technologies
  5. MPLS
  6. MPLS VPNs
  7. MPLS and Diff-Serv: Prioritization and Classes of Service
  8. MPLS for Service Integration
  9. MPLS for Traffic Aggregation

9. The Internet

The Internet is a giant amorphous collection of groups of routers called Autonomous Systems connected for commercial reasons. In this chapter, we'll understand what an ISP is and how they connect to others via transit and peering, then review how DNS, HTML, HTTP, clients and servers work together to form the Web on top of the Internet, the need for fluid design and responsive web pages, and the critical need for information security and how it is implemented with HTTPS, server certificates and encryption. We'll conclude by understanding telephone calls over the Internet and secure VPNs over the Internet, and where this story is headed: IP Dial Tone, where the telephone network and the Internet become the same thing.

  1. A Network To Survive Nuclear War
  2. Internet Service Providers
  3. Domain Name System
  4. MIME and Base-64 Encoding for Email Attachments
  5. HTML, HTTP and Responsive Web Pages
  6. HTTPS and Information Security: Server Certificates and TLS
  7. Internet VPNs
  8. Internet Telephony & VSPs
  9. IoT
  10. The Future: IP Dial Tone

Tuition Fees

This high-quality, up-to-date course is value priced at only $995, including two days in-class with a professional instructor, bonus CTNS Online Courses and Certification, 220-page course book and course completion certificate.

What You Will Gain

Demystify Buzzwords And Jargon

One of the biggest challenges in telecommunications is all of the acronyms, abbreviations, jargon and buzzwords. The list goes on and on: POTS, PSTN, loops, trunks, VoIP, SIP trunking, Hosted PBX, DSL, DS1, T1, PRI, ILEC, CLEC, POP, MAN, TDMA, CDMA, WiFi, LAN, WAN, Ethernet, MAC address, MAC frame, IP packet, TCP/IP, OSI, Layer 2, Layer 3, VLAN, TDM, DWDM, FTTN, FTTH, FTTP, DHCP, NAT, MPLS, VPN, SLA, ISP, DNS… plus, it's certain that new ones will be invented next month!

It can be very frustrating sitting in meetings with these terms flying around and not understanding most of them… particularly when someone asks your opinion. So the question is: how to get on top of all the jargon and buzzwords, knowing that there is going to be constant change?

Our answer: understand the fundamentals. Take the cover off the box and understand how it works. Once we do this, we discover that there are only a few main ideas in telecom technology, with incremental improvement in each area.

Taking this course and understanding the fundamental ideas puts you back in control, with the confidence to contribute effectively. Even if you don't know the exact details of a product someone is discussing, you will still know what they are talking about.

Understand The Network Cloud

People like to draw a diagram of a network as a cloud with sticks poking into it, and refer to the network as "The Cloud". This might be useful for drawing diagrams, but if you are using, planning, ordering, managing, troubleshooting, developing software for or otherwise involved with telecom circuits and services, understanding what's inside is productivity- and career-enhancing knowledge.

In this course, you will learn how circuits and services are actually provided, giving you the knowledge to make meaningful comparisons and accurate decisions.

We'll explore every different aspect of The Cloud:

  • The fundamental structure of the network: access, switching and transmission;
  • The companies that physically implement the network: ILECs, CLECs, IXCs, wireless carriers and how and where they interconnect, and
  • The components of a service: access circuit technology, network service type and billing plan;
  • The equipment used: switches, routers, multiplexers, fiber and modems;
  • How users share the network: channels, packets and Service Levels.

Knowledge is power! Get it with this course.

Understand Trends and Developments in Telecommunications

Major changes are taking place in the telecom world. Taking this course, you'll get up to speed on these important changes and future trends:

  • All new phone systems are VoIP. SIP trunking services replace PBX / PRI trunks provided by LECs.
  • In the future, the Internet and the telephone network will be the same thing. Basic telephone service will be "IP dial tone": the ability to send an IP packet to any other point on the network. There will be no such thing as "long distance".
  • Optical Ethernet has replaced SONET for all new core fiber network projects, and is also routinely used for "last mile" connections, achieving a long-held goal in telecommunications: one technology for all parts of the network.
  • MPLS has replaced ATM for traffic management on carrier networks, achieving another long-held goal: convergence and service integration… one network service, one access circuit, one bill for all telecom services.
  • 4G LTE has achieved the goal of a worldwide standard for mobile wireless.
  • "Data" on cellular plans means IP dial tone. It can be used for phone calls, video on demand, web surfing, real-time traffic on maps, and any other application. It can be replaced with WiFi, which is often free.
  • Cable TV companies, now known as broadband carriers, have evolved into telecom companies, gaining a majority share of residential Internet access in the US, and providing services to business using both cable modems and fiber.
  • Telephone companies provide Cable TV service using Fiber to the Neighborhood and VDSL over loops in brownfields, and Fiber to the Premise in greenfields.

Gain Vendor-Independent Knowledge You Can Build On

The knowledge you gain taking this renowned training course is vendor-independent foundational knowledge in telecommunications, networks, IP, packets, fiber, wireless: fundamentals, technologies, standard practices, and how it all fits together.

You will be able to build on this proven knowledge base to quickly get up to speed for a particular project - then have the versatility to work on subsequent projects. The cost of this training will be repaid in productivity gain many times over.

Developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others, this course is top-notch, top-quality and right up to date with the topics and knowledge you need.

Get started today to make this invaluable addition to your knowledge and skills!

Teracom Advantages

  • Designed for Non‑Engineers
    Understand the jargon, buzzwords and technologies, underlying ideas and how it all works together, without bogging down on details.
  • Vendor Independent
    Core foundation knowledge that can be applied to any related project or system.
  • Value Pricing
    This two-day course is value priced at only $995. Compare to $1899+ for lower quality elsewhere.
  • High-quality course materials
    You will get a 220-page high-quality course book with copies of all diagrams plus detailed notes, sure to be a valuable reference for years.
  • Certification included
    CTNS Certification Package included with every registration.

Reviews by Seminar Attendees

Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together… knowledge they've been needing for years. Others on course their first week on the job remarked "what a wonderful way to get started in the business."

Here's a sampling of reviews and comments from people who have taken this course:

"Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately."
- Rusty Walther, Vice President, Client Services, AboveNet Communications

"Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT."
- Serena Laursen, Microsoft

"The selection of material - the order of its presentation - the way it was presented... incredibly effective at presenting concepts and ideas - uses great analogies and stays on topic."
- Susan Lennon, Nortel

"The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!"
- Gary Lundberg, Copper Mountain Networks

Whether you work for an organization that produces telecom, datacom or networking products or services; or you buy these products and services - or just have to get up to speed on what all the rest of them are talking about when they say “SIP trunking”, “Ethernet”, “MAC frame”, 4G, MPLS or VPN…

“Best course we have ever had onsite at 3Com”

"Perfect content; well organized, well paced, building block approach, resulted in a very nice cathedral"
- Jim George, Qualcomm

"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference"
- Kieran Delaney, Maritime Life

"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident."
- Judith Myers, Ameritech

"Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly."
- Jim Geiss, Qwest

"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar"
- Kirk Kroeker, IEEE Computer Society

"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing"
- Orlando Jasso, AboveNet Communications.

"Layman's terms with humor was very relaxing - helped me concentrate... understanding is now CLEAR ... the manual will be very helpful"
- Linda Côté, Bell Canada

"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms"
- Susan Coleman, Bell Sygma

"Best course materials ever; the full text descriptions are invaluable. Course filled in so many gaps for me. Bravo!"
- Ross Brooks, Vertek

"Outstanding! The best I've encountered, and I've attended many seminars."
- Bob Gibbons, WMX Technologies

Our Goal

Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.

How You Will Benefit

You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.

Plus, you will receive a high-quality 350-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.

And - Certification is included: CTNS Certification Package and CTA Certification are included as a bonus with every registration.

Don't Miss This Opportunity!

If you've read this far, you know by now that this is the training you've been looking for to fill the gaps and get on top of telecom. Coverage of all major topics, high-quality course materials, certification and certificate suitable for framing, bonus free textbook and value pricing... don't miss this opportunity. Invest in yourself and your career and register for this course now.

How to Register

Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:

Register online

• Register by phone at 1-877-412-2700

Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.

We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.

Bring This Course To Your Location

In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at 3Com, Qualcomm, Intel, Cisco, Nortel, AT&T, Alcatel, Kyocera, T-Mobile, Ericsson/Hewlett-Packard, Verizon, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, CNA Insurance, the US Air Force, Bell Canada, TELUS, Cap Gemini, ComSec Establishment, MicroCell, TDS Telecom, Western Wireless... to name a few.

Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.

We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you!  Hold a private onsite course with as few as 7 people!

Please contact us at 1-877-412-2700 or visit the onsite training page for more information.

Technical Level and Intended Audience

Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless, networking, Voice over IP (VoIP) phone systems, SIP and security.

Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.

Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.

Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.

gsa schedule contract GS-02F-0053X

Quality you can trust

Benefit from decades of knowledge, insight and experience distilled into clear lessons designed for non‑engineers, logically organized to build one concept on another… in plain English. Join our thousands of satisfied customers including:

we provide training to at&t             we provide training to verizon             we provide training to Bell Canada             microsoft             we provide training to intel             we provide training to cisco             GSA contract holder - pre-approved pricing and quality - supplier to the US Government             cox cable            

and the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force and Coast Guard, the NSA and CIA, IRS, FAA, DND, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, government, local and regional telcos, broadband carriers, individuals, telecom planners and administrators, finance, tax and accounting personnel and many more from hundreds of companies. Teracom's GSA Contract GS-02F-0053X for supplying this training to the United States Government is your assurance of approved quality and value.
Course 101 Telecom, Datacom and Networking for Non‑Engineers