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Course 102
Telecom for Non-Engineers (2 days)
 printable brochure    •    we'll come to you    •    DVD version    •    print this page

Telecom for Non-Engineers is available for private Onsite training sessions only, when a comprehensive update and overview of today's telecommunications, data communications and networking is desired in a two-day format.

This two-day seminar is our three-day core training Course 101 condensed into two days. Some of the lengthier discussions of modems, LANs, protocol stacks and MPLS have been shortened compared to the full version to fit this into two days.

Learn telecom and network fundamentals, fill gaps, demystify buzzwords, master jargon,
get up to speed on current technologies and standard practices, and most importantly,
understand how everything fits together.
• Get the gold standard in training: instructor-led, where you can interact and ask questions
• Your team will be up to a common speed, with a common vocabulary and reference books
• Significant cost savings are often achieved with group pricing and no travel costs
• The course will be a strong team-building exercise.
• Discuss your environment during the course!
The content, its order, our analogies and explanations have been refined over the course of more than twenty years… and totally updated for 2014-2015.
Hundreds of people have rated this training "excellent" across the board on evaluations!
course 102 brochure   get more information on private onsite training
Visit the onsite training page or call us at 1-877-412-2700 to get started today.
Course Overview
In two intensive days, we'll cover the PSTN, SIP, the Telecom Industry, digital and The Cloud, wireless, IP, packets, routers, Ethernet, fiber, DSL and cable modems, MPLS, and the Internet:
Day 1: Fundamentals of Telecommunications
• The PSTN, analog, loops and trunks, POTS
• PBX, Centrex, Hosted PBX, IP Centrex
• SIP, VoIP, soft switches, SIP trunking
• Digital: 64 kb/s voice, MP4 video, binary pulses
• Telecom industry, LECs, CLECs, POPs and IXCs
• The Cloud & how services are provided
• Wireless: Cellular, 3G, 4G LTE, WiFi, Satellite

Day 2: Networks and Services
• Convergence: treat everything like data
• The OSI Layers
• Ethernet LANs & MAC frames
• Routers & IP packets, IP addresses, DHCP, NAT
• Fiber basics, DWDM, Optical Ethernet, FTTP, PONs
• Last Mile DSL and cable modems
• Carrier packet networks, SLAs, Class of Service
• MPLS for CoS, VPNs, integration and aggregation
• Internet and ISPs, Internet VoIP, Internet VPNs
• Practical solutions and project methodology
and more... in plain English.
This training - and our superb instructors - consistently receive rave reviews on evaluations.  Many attendees tell us that this is knowledge that they've been needing for years.
 printable brochure    •    we'll come to you    •    DVD version    •    print this page
Demystify Buzzwords And Jargon
One of the biggest challenges in telecommunications is all of the acronyms, abbreviations, jargon and buzzwords. The list goes on and on: POTS, PSTN, loops, trunks, VoIP, SIP trunking, Hosted PBX, DSL, DS1, T1, PRI, ILEC, CLEC, POP, MAN, TDMA, CDMA, WiFi, LAN, WAN, Ethernet, MAC address, MAC frame, IP packet, TCP/IP, OSI, Layer 2, Layer 3, VLAN, TDM, DWDM, FTTN, FTTH, FTTP, DHCP, NAT, MPLS, VPN, SLA, ISP, DNS … Plus, there is a second-order problem: even if you were to figure out all of the current jargon and buzzwords, it’s certain that new ones will be invented next month!
It can be very frustrating sitting in meetings with these terms flying around and not understanding most of them… particularly when someone asks your opinion. So the question is: how to get on top of all the jargon and buzzwords, knowing that there is going to be constant change?
Our answer: understand the fundamentals. Take the cover off the box and understand how it works. Once we do this, we discover that there are only a few main ideas in telecom technology, with incremental improvement in each area.
Taking this course and understanding the fundamental ideas puts you back in control, with the confidence to contribute effectively. Even if you don’t know the exact details of a product someone is discussing, you will still know what they are talking about.
Understand The Network Cloud
People like to draw a diagram of a network as a cloud with sticks poking into it, and refer to the network as “The Cloud”. This might be useful for drawing diagrams, but if you are using, planning, ordering, managing, troubleshooting, developing software for or otherwise involved with telecom circuits and services, understanding what’s inside is productivity- and career-enhancing knowledge.
In this course, you will learn how circuits and services are actually provided, giving you the knowledge to make meaningful comparisons and accurate decisions.
We’ll explore every different aspect of The Cloud:
• The fundamental structure of the network: access, switching and transmission;
• The companies that physically implement the network: ILECs, CLECs, IXCs, wireless carriers and how and where they interconnect, and
• The components of a service: access circuit technology, network service type and billing plan;
• The equipment used: switches, routers, multiplexers, fiber and modems;
• How users share the network: channels, packets and Service Levels.
Knowledge is power! Get it with this course.
Understand Trends and Developments in Telecommunications
Major changes are taking place in the telecom world. Taking this course, you’ll get up to speed on these important changes and future trends:
• All new phone systems are VoIP. SIP trunking services replace PBX / PRI trunks provided by LECs.
• In the future, the Internet and the telephone network will be the same thing. Basic telephone service will be “IP dial tone”: the ability to send an IP packet to any other point on the network. There will be no such thing as “long distance”.
• Optical Ethernet has replaced SONET for all new core fiber network projects, and is also routinely used for “last mile” connections, achieving a long-held goal in telecommunications: one technology for all parts of the network.
• MPLS has replaced ATM for traffic management on carrier networks, achieving another long-held goal: convergence and service integration… one network service, one access circuit, one bill for all telecom services.
• 4G LTE has achieved the goal of a worldwide standard for mobile wireless.
• “Data” on cellular plans means IP dial tone. It can be used for phone calls, video on demand, web surfing, real-time traffic on maps, and any other application. It can be replaced with WiFi, which is often free.
• Broadband carriers, formerly known as Cable TV companies, have evolved into telecom companies, gaining a majority share of residential Internet access in the US, and providing services to business using both cable modems and fiber.
• Telephone companies provide Cable TV service using Fiber to the Neighborhood and VDSL over loops in brownfields, and Fiber to the Premise in greenfields.
Gain Vendor-Independent Knowledge You Can Build On
The knowledge you gain taking this renowned training course is vendor-independent foundational knowledge in telecommunications, networks, IP, packets, fiber, wireless: fundamentals, technologies, standard practices, and how it all fits together.
You will be able to build on this proven knowledge base to quickly get up to speed for a particular project - then have the versatility to work on subsequent projects. The cost of this training will be repaid in productivity gain many times over.
Based on Teracom's proven instructor-led training courses developed and refined over twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others, Teracom online courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Get started today to make this invaluable addition to your knowledge and skills!
get more information on private onsite training
"The instructor was the best I ever had"
Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT.
Serena Laursen,
"Truth in advertising!"
The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!
Gary Lundberg,
Copper Mountain Networks
"Very nice cathedral"
Perfect content; well organized, well paced, building block approach,
resulted in a very nice cathedral.
Jim George,
"Seminar workbook is outstanding"
Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference.
Kieran Delaney,
Maritime Life
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