Course 102:
Telecom for Non‑Engineers
A comprehensive two-day overview and update

Course 102 Telecom for Non‑Engineers:
A Comprehensive Two-Day Overview and Update
Course 102 is an intensive short course for professionals who need to:

  • Bust telecom buzzwords and demystify the jargon
  • Fill the gaps in their telecom, datacom and network knowledge
  • Get up to speed on the today's telecom: IP, Ethernet, VoIP, SIP, MPLS, LTE and 5G wireless.
  • In a two-day format.

If you want world-renowned Teracom training and TCO Certification, but can't be on course for a full week, or you're looking for a lighter course than BOOT CAMP, Course 102 has been designed for you!

Distilling the best of Telecom BOOT CAMP into two days, Course 102 Telecom for Non‑Engineers covers all major topics while skipping the more technical discussions.

Thousands of people who needed to be more effective in understanding and dealing with telecom and networking have benefited from this training.

Top-ranked instructor, two days in the classroom, 220‑page course book with detailed text notes.

Bonus CTNS Online Courses and TCO CTNS Certification,
plus personalized course completion certificate.

Course Overview

Course 102 Telecom for Non‑Engineers is BOOT CAMP distilled into a two-day course, designed for non-engineering professionals who need to understand telecom jargon and buzzwords, and get up to speed on broadband, telecom, datacom and networking at a high level.

The content, its order, our analogies and explanations have been refined over the course of more than twenty years… and totally updated for the 2020s.

Our philosophy is: start at the beginning. Understand the fundamental ideas. Understand the technologies that implement these ideas. Learn the acronyms, abbreviations and jargon.

Get an unbiased big-picture view that will give you the knowledge you need to ask the right questions, make meaningful comparisons and informed decisions.

Our goal is to eliminate frustration, increase confidence, accuracy and productivity by building a solid vendor-independent knowledge base that has both immediate and long-term value.

Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.

Part 1: Fundamentals

The first part of Course 102 is five chapters that cover the fundamentals of telecom, filling gaps, explaining concepts and establishing a solid knowledge base. First is a high-level pass with a big-picture view and introducing all of the course topics. Then we progress in a logical order: how telecom circuits are provisioned by carriers, telecom fundamentals, followed by IP packet network fundamentals. Then you'll learn about the Internet as a business: ISPs, web services like AWS, cloud computing and data centers. We'll review today's services in the residential, business and wholesale categories.

1. Introduction to Telecommunications
2. Telecom Fundamentals
3. Network Fundamentals
4. The Internet, Cloud Computing, Web Services and Data Centers
5. Telecom Services Overview

Part 2: Telecom Technologies

In the second part of the course, we explore the three main technologies for transmitting information from one place to another, grouped into wireless, fiber and copper.  We'll cover wireless spectrum, mobile network components and operation, 4G LTE, 5G, fixed wireless broadband home internet, Wi-Fi and satellites.  Then you'll learn optical basics, and how networks are built with point-to-point fibers running Optical Ethernet, wave-division multiplexing, fiber in the core, metro and to the premise.  We'll finish with copper-wire technologies: DSL and POTS on twisted pair, Hybrid Fiber-Coax cable TV systems.

6. Wireless
7. Fiber Optics
8. Copper

Part 3: Networking, VoIP and SIP

In the third part of the course, we explore the equipment that is connected by the fiber, copper and wireless of Part 2 to form networks, and the place and purpose of each. Then we understand where and how connections physically take place for PSTN phone calls, for Internet traffic and CLEC services.  Next is the OSI Reference Model and its layers, providing a list of all the functions that are required for interoperation and a structure for discussing them. We finish with Voice over IP and SIP, how VoIP phone calls happen and equipment like Call Managers and Soft Switches.

9. Equipment, Carriers and Interconnect
10. The OSI Layers and Protocol Stacks
11. VoIP Components, Systems, Standards, Jargon and Buzzwords

This is an easy sell with management

your increased efficiency, productivity and informed decision-making will repay the cost of the training many times over.

Free Bonuses! Online Courses and TCO Certification

The TCO Certified Telecommunications Network Specialist (CTNS) Certification Package, with its seven online courses and exams is included as a free bonus with Course 102. The online courses are an excellent way to take a second pass the topics, and include additional pictures of equipment and discussion. If you choose to write the optional exams, you can also earn the TCO CTNS certification, complete with certificate suitable for framing and letter of reference.

Your Course Materials

No-one expects anyone to learn all of this in one shot! For self-study after the seminar and day-to-day reference, every course comes with a comprehensive color printed student manual, a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.

At the seminar, you'll receive this comprehensive workbook / textbook that's been called the best on-the-job reference tool around.

Written in plain English, these easy-to-use course books provides clear graphics plus detailed text with topics organized in logical groups to give you a valuable reference with the practical experience, theoretical background, and unbiased information on technologies, products and trends you'll need.

With numerous chapters covering all major topics, you'll obtain an invaluable resource impossible to find anywhere else in one place.

The optional professionally-bound companion reference textbook Telecom 101 is available at half price.

Six Reasons to Take This Course

Teracom's courses have been taught to wide acclaim across North America since 1992 and are designed for the non-engineering professional needing to fill in the gaps, build a solid base of knowledge… and understand how it all fits together.  Totally up to date for the 2020s!

  1. Cut through the jargon and vendor hype to gain a structured understanding of telecommunications and networking, allowing you to make informed choices and meaningful comparisons -- knowledge you can't get on the job, reading trade magazines or talking to vendors, and an investment that will be repaid many times over.
  2. Eliminate buzzword frustration, be more confident, more accurate and more productive.
  3. Get up to speed on the latest developments and trends. This course is totally up to date with SIP trunking, VoIP, 4G, 5G, Optical Ethernet, MPLS, Data Centers, Cloud Computing and more.
  4. Learn more with instructor-led training, where you can interact and ask questions – the best kind of training you can get – and instructors consistently rated "excellent" on student evaluations.
  5. Get certifications. The online CTNS Certification Package (courses and exam with unlimited repeats) are included as a free bonus with with Course 102 ($695 value).  Attend BOOT CAMP and get CTNS, CVA and CTA ($2049 value).
  6. Get a 250-page high-quality  course book with copies of graphics plus detailed text notes, up-to-date and bringing together all of this information, impossible to find in one place anywhere else, sure to be a valuable reference for years.

This course is specifically designed for non‑engineers: learn the fundamentals, concepts and underlying ideas – in plain English – and fill the gaps in your knowledge, without bogging down on details.

Who Should Attend

  • Professionals needing to fill in the knowledge gaps, understand the buzzwords and jargon, technologies like LTE, Ethernet, TCP/IP and MPLS, and more importantly, understand the ideas behind these technologies and how it all fits together.
  • Non-Engineering professionals who are in need of a solid knowledge base to be more effective in dealing with technology projects and technical personnel.
  • Managers and planners.  Telecom system administrators.  Finance, tax and accounting personnel.  Software and support system developers.
  • Decision-makers and project managers who need to understand what the "techies" are saying.
  • Anyone who wants to eliminate buzzword frustration, understand the concepts and how it all fits together.
  • Anyone willing to invest two days to obtain career-enhancing training, with certification and reference book.

Here's What Seminar Attendees Like You are Saying

Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together… knowledge they've been needing for years. Others on course their first week on the job remarked “what a wonderful way to get started in the business”.

Here's a sampling of reviews and comments from people who have taken this course:

"Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately."
- Rusty Walther, Vice President, Client Services, AboveNet Communications

"Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT."
- Serena Laursen, Microsoft

"Thank you for conducting a very successful course last week. It was both informative and interesting and you were able to find the perfect balance of sharing deep knowledge, provide relatable examples and lighten it up with great humor. The feedback that we have received has been extremely positive."
- Charlotte Kaheru, International Finance Corporation, World Bank

"The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!"
- Gary Lundberg, Copper Mountain Networks

Whether you work for an organization that produces telecom, datacom or networking products or services; or you buy these products and services - or just have to get up to speed on what all the rest of them are talking about when they say “SIP trunking”, “Ethernet”, “MAC frame”, 4G, MPLS or VPN…

“Best course we have ever had onsite at 3Com”

"Perfect content; well organized, well paced, building block approach, resulted in a very nice cathedral"
- Jim George, Qualcomm

"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference"
- Kieran Delaney, Maritime Life

"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident."
- Judith Myers, AT&T

"Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly."
- Jim Geiss, CenturyLink

"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar"
- Kirk Kroeker, IEEE Computer Society

"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing"
- Orlando Jasso, AboveNet Communications.

"Layman's terms with humor was very relaxing - helped me concentrate... understanding is now CLEAR ... the manual will be very helpful"
- Linda Côté, Bell Canada

"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms"
- Susan Coleman, Bell Sygma

"Best course materials ever; the full text descriptions are invaluable. Course filled in so many gaps for me. Bravo!"
- Ross Brooks, Vertek

"Outstanding! The best I've encountered, and I've attended many seminars."
- Bob Gibbons, WMX Technologies

Quality you can trust

Benefit from decades of knowledge, insight and experience distilled into clear lessons designed for non‑engineers, logically organized to build one concept on another… in plain English. Join our thousands of satisfied customers including:

we provide training to at&t             we provide training to verizon             we provide training to Bell Canada             microsoft             we provide training to intel             we provide training to cisco             GSA contract holder - pre-approved pricing and quality - supplier to the US Government             cox cable            

and the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force and Coast Guard, the NSA and CIA, IRS, FAA, DND, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, government, local and regional telcos, broadband carriers, individuals, telecom planners and administrators, finance, tax and accounting personnel and many more from hundreds of companies. Teracom's GSA Contract GS-02F-0053X for supplying this training to the United States Government is your assurance of approved quality and value.

What You Will Gain

Demystify Buzzwords And Jargon

One of the biggest challenges in telecommunications is dealing with all of the acronyms, abbreviations, jargon and buzzwords.

The list goes on and on: Broadband, Ethernet, TCP/IP, SIP trunking, OSI, Layer 2, VoIP, Hosted PBX, DSL, OE, PRI, ILEC, POP, MAN, Wi-Fi, LAN, WAN …

It can be very frustrating sitting in meetings with these terms flying around and not understanding most of them… particularly when someone asks your opinion.

Plus, there is a second-order problem: even if you were to figure out all of the current jargon and buzzwords, there will surely be more next month!

The solution? Understand the fundamentals. Take the cover off the box and see what it does and how it works. Doing this, you'll find out there are only four or five fundamental ideas in telecom, with ongoing incremental improvement in each area.

Understand the Fundamentals

Once you understand the fundamentals, not only will the buzzwords and jargon be demystified, you'll have a solid knowledge base. In the future, if you're not familiar with the exact product someone is discussing, you'll still know what they are talking about.

We'll begin with a big-picture view, identifying the different parts of the network, understanding how circuits are implemented by carriers, how carriers interconnect, and the residential, business and wholesale services.

We'll make sure everyone is starting at the same level, with telecom essentials like how bits are represented using pulses on fiber and LAN cables, how bits are represented using modems on wireless and coax systems, and the different kinds of multiplexing.

Without bogging down on details, you'll learn the mechanics of the broadband converged telecom network: IP packets carried in MAC frames, and how phone calls, television, images and text are digitized and carried in the IP packets.

Understand the Technologies: Wireless, Fiber and Copper

With the fundamentals in place, we'll understand the technologies for communicating over radio, fiber and copper wires, and the mainstream technologies in each area.

In the wireless chapter, we'll start with spectrum, then you'll learn the components and operation of a mobile cellular network, 4G LTE and 5G, mobile internet, fixed wireless broadband internet, Wi-Fi and satellites.

In the fiber chapter, we'll understand the basic principles of fiber and fiber cables, wavelengths, Optical Ethernet and PONs.

For copper, you'll learn how DSL and Cable modems work, along with LAN cable categories and more.

You'll learn the kinds of equipment used, what each does, and how it all interconnects for phone calls and Internet traffic.

Taking this course to understand the fundamental ideas and mainstream technologies puts you back in control, with the confidence to contribute effectively.

Learn About Cloud Computing and Data Centers

Cloud computing and data centers are a mammoth business and one of the biggest growth areas in the telecom area today.

To understand data centers, we'll start by reviewing what the Internet actually is, and the role of ISPs. Then we'll understand the web: client-server computing over the Internet, what a web server is, how it serves web pages to clients, and how back-end processing is needed to do transactions and database operations like finding your bank balance and creating a web page to send to you to display it.

Then you'll learn how the computing power necessary to support thousands or millions of users doing this is implemented in Data Centers with Cloud Computing infrastructure to allow scalability and fault-tolerance… and how this service is sold as "Web Services" by the likes of Amazon's AWS and Microsoft Azure.

With the Web Services business sector revenue at $50 billion per year and climbing, familiarity with Data Centers and Cloud Computing is career-enhancing knowledge.

Demystify VoIP, SIP and How Voice Moves in Packets

The best way to end buzzword and knowledge-gap frustration is to understand the fundamentals and build a solid vendor-independent knowledge base.

We'll start with a big-picture view, identifying the components of VoIP systems and what each does: VoIP phones, SIP, soft switches and gateways.

You'll learn all the steps involved in putting sound coming out of someone's mouth into IP packets, transporting the packets across the IP network, and reproducing the sound in someone's brain at the far end.

Understanding how the packets move end-to-end and the different pieces of equipment involved and the functions they perform gives you confidence and a solid knowledge base to build on; in the future, even if you're not familiar with the exact VoIP or SIP product someone is discussing, you'll still know what they are talking about.

Gain Vendor-Independent Knowledge You Can Build On

The knowledge you gain taking this renowned training course is vendor-independent foundational knowledge in telecommunications, networks, IP, packets, fiber, wireless: fundamentals, technologies, standard practices, and how it all fits together.

You will be able to build on this proven knowledge base to quickly get up to speed for a particular project - then have the versatility to work on subsequent projects.

Not only will it eliminate buzzword frustration, the cost of this training will be repaid in improved accuracy and productivity gain many times over.

Teracom's proven instructor-led training courses have been developed and refined over many years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others… and are totally updated for the 2020s.

Register today to get this career-enhancing addition to your knowledge skills!

Tuition Fees

This high-quality, up-to-date course is value priced at only $1295, including a 250-page printed color course book, and bonus with unlimited repeats and no time limits (value $695).

Course 102 Telecom for Non‑Engineers is BOOT CAMP condensed into a two-day course, designed for non‑engineering professionals who need to understand telecom jargon and buzzwords, and get up to speed on broadband, telecom, datacom and networking at a high level.

Totally updated for the 2020s with broadband Internet and the converged IP telecom network in the front seat, the topics in this course represent the current knowledge set necessary in telecom today.

Our philosophy is: start at the beginning. Understand the fundamental ideas. Understand mainstream technologies that implement these ideas. Learn the acronyms, abbreviations and jargon. Get an unbiased big-picture view that will give you the knowledge you need to ask the right questions, make meaningful comparisons and informed decisions.

Our goal is to eliminate frustration, increase confidence, accuracy and productivity by building a solid vendor-independent knowledge base that has both immediate and long-term value.

Part 1: Fundamentals

The first part is five chapters that cover the fundamentals of telecom, filling gaps, explaining concepts and establishing a solid knowledge base. First is a high-level pass with a big-picture view and introducing all of the course topics. Then we progress in a logical order: how telecom circuits are provisioned by carriers, telecom fundamentals, followed by IP packet network fundamentals. Then you'll learn about the Internet as a business: ISPs, web services like AWS, cloud computing and data centers. We'll review today's services in the residential, business and wholesale categories.

What you will learn

  • Today's broadband converged IP telecom network
  • Telecom fundamentals: pulses, modems, multiplexing
  • Network fundamentals: IP packets and MAC frames
  • The Internet, ISPs and Net neutrality, Web Services, Cloud Computing, Data Centers
  • Residential, Business and Wholesale Services

1. Introduction to Telecommunications

We begin with a comprehensive big-picture introduction to broadband telecom: the concepts of convergence and broadband, today's telecom network, the parts of the network, the three key technologies: Ethernet, IP and MPLS, what they are and what each does. You'll learn how a circuit is implemented end-to-end, and identify today's standard residential, business and wholesale services.

  1. History of Telecommunications
  2. Convergence
  3. Broadband
  4. Today's Telecom Network
  5. Network Core
  6. Ethernet, IP and MPLS
  7. Network Access
  8. Telecommunication Service Implementation
  9. Carrier Interconnect
  10. Residential, Business and Wholesale Services

2. Telecom Fundamentals

Next, we'll ensure you have a solid foundation in the fundamental ideas of telecom: the elements of a circuit; terminals, clients, servers and peers; how bits are represented on fiber with pulses; and how bits are represented with modems on wireless, cable TV and DSL. Then we'll understand how capacity is shared to carry many users' traffic on common facilities: Frequency Division Multiplexing, Time Division Multiplexing, overbooking and Bandwidth on Demand.

  1. Circuits
  2. Terminals, Clients, Servers and Peers
  3. Representing Bits on Digital Circuits: Pulses
  4. Representing Bits in Frequency Channels: Modems
  5. Serial and Parallel
  6. Sharing: FDM on Radio, CATV and Fiber
  7. Sharing: Channelized TDM
  8. Efficient Sharing: Statistical TDM and Bandwidth on Demand

3. Network Fundamentals

In this chapter, we'll ensure you also have a solid foundation in the fundamentals and jargon of the network. Today's converged telecom network is based on what used to be called "data communications": packets in frames. Without bogging down on details, we'll review basic circuit configurations, understand how routers relay packets from one circuit to another, and how the packets are actually transmitted from one device to another in frames. You'll fill gaps and get up to speed on IP packets, MAC frames and MPLS labels, what each is for and how they work together.

  1. Unbalanced Configurations: CATV, PON, Wi-Fi, CAN-BUS
  2. Balanced: LANs and Ethernet
  3. Frames and MAC Addresses
  4. Networks
  5. Packets and IP Addresses
  6. IP Packets in MAC Frames
  7. IP Packets
  8. MPLS Labels

4. The Internet, Cloud Computing and Data Centers

The Internet, which started out as a way to send text email messages, is now worldwide converged broadband communications. In this chapter, we'll understand what exactly an Internet Service Provider does, and how they get packets delivered world-wide. We'll review web clients, browsers and apps, web servers, then understand the huge business of web services, cloud computing and data centers.

  1. A Network to Survive Nuclear War
  2. The Inter-Net Protocol
  3. Internet Service Providers (ISPs)
  4. Domain Name System (DNS)
  5. Web Clients: Browsers and Apps
  6. Web Servers: HTTP, HTTPS, HTML
  7. Web Services
  8. Cloud Computing and AWS
  9. Data Centers
  10. Net Neutrality

5. Telecom Services

No foundation in telecom would be complete without understanding where the money is: services with recurring billing. We'll organize services into Residential, Business and Wholesale, and identify today's standard choices and offerings in each area. We'll cover Broadband Internet for residences, plus Internet VoIP with PSTN phone number, and streaming video; in the business category VPNs, SIP trunking, PRI and Centrex; and wholesale services dark fiber, wavelengths, Carrier Ethernet and IP transit.

  1. Residential
    • Broadband Internet
    • POTS & PSTN Phone Calls
    • VoIP Internet Telephone Service
    • "Basic Cable" and Video on Demand
  2. Business
    • Internet with Security, DNS
    • "MPLS Services" and MPLS VPNs
    • Internet VPNs
    • Centrex
    • SIP Trunking, PRI & PBX Trunking
  3. Wholesale
    • Bulk: Dark Fiber, Wavelengths, Carrier Ethernet
    • Software-Defined Network (SDN)
    • Internet Transit
    • Content Delivery Networks (CDN)

Part 2: Telecom Technologies

In the second part of the course, we explore the three main technologies for transmitting information from one place to another, grouped into wireless, fiber and copper. We'll cover wireless spectrum, mobile network components and operation, 4G LTE, 5G, fixed wireless broadband home internet, Wi-Fi and satellites. Then you'll learn optical basics, and how networks are built with point-to-point fibers running Optical Ethernet, wave-division multiplexing, fiber in the core, metro and to the premise. We'll finish with copper-wire technologies: DSL and POTS on twisted pair, Hybrid Fiber-Coax cable TV systems.

What you will learn

  • Wireless: Cellular, 4G, 5G, Mobile Internet, Wi-Fi, Satellite, 3.5 GHz Broadband Home Internet
  • Fiber: fundamentals, WDM, Optical Ethernet, PONs
  • Copper: POTS, DSL, Cable Modems

6. Wireless

In this chapter, you will learn all about wireless transmission. We'll identify the components and basic principles of operation of a mobile network. You'll understand the requirements for coverage, capacity and mobility, and why cellular radio systems are used. You'll learn how mobile to PSTN phone calls are connected, how mobile Internet works, roaming and virtual operators. You'll learn about 4G LTE and 5G for mobile, and fixed wireless broadband internet. We'll cover Wi-Fi and the latest 802.11ax standard, and finish with satellite communications.

  1. Radio Fundamentals
  2. Spectrum
  3. Mobile Network Components and Operation
    • Towers
    • Transceivers
    • Backhaul
    • Mobile Switches & MTSOs
  4. Cellular and Handoffs
  5. PSTN Phone Calls using the Phone App ("Voice Minutes")
  6. Mobile Internet ("Data Plan")
  7. Broadband Delivery: Cellular + Wi-Fi
  8. Mobile Operators, MVNOs and Roaming
  9. Spectrum-Sharing: FDMA, TDMA, CDMA, OFDM
  10. 4G LTE
  11. 5G New Radio (NR)
  12. 3.5 GHz Fixed Wireless Broadband Home Internet
  13. Wi-Fi: Wireless LANs & 802.11 Standards
  14. LEO and GEO Satellite

7. Fiber Optics

The core of the converged network is routers connected point-to-point to other routers with fiber. Telephone companies that used to pull copper access wires to every home in a suburb are investing to pull an access fiber to every home. In this chapter, we'll cover the basics of fiber, the makeup of fiber cables, wavelengths and WDM. You'll understand how Optical Ethernet is used to actually implement the fiber connections, and how OE is used in the core, in metro areas, and fiber to the premise via Passive Optical Networks (PONs).

  1. Optical Basics
  2. Fiber and Cable Construction
  3. Distance-Limiting Factor: Dispersion
  4. Optical Wavelengths and Bands
  5. Wave-Division Multiplexing: CWDM and DWDM
  6. Optical Ethernet
  7. Network Core: Regional Rings and POPs
  8. Metropolitan Area Network
  9. Fiber to the Premise
    • Passive Optical Network (PON)
    • Active Optical Network
    • MAN Stations and Stubs

8. Copper

Before wireless and fiber, two copper wires were used as the physical access circuit for telephone and cable TV service in suburbs and cities. Today, these wires are used to deliver broadband. In this chapter, we'll understand how DSL broadband service runs on twisted pairs put in place for analog POTS telephone service; how cable modems move broadband on coaxial cable; and how both are delivered as fiber to the neighborhood then copper to the premise. To finish up, we'll review digital on copper wires: LAN cables and T1s.

  1. Twisted Pair Loops
    • The Public Switched Telephone Network (PSTN)
    • Analog Circuits
    • The Voiceband
    • Plain Ordinary Telephone Service (POTS)
    • DTMF
    • DSL and VDSL2
    • Fiber to the Node + DSL to the Premise
  2. Hybrid Fiber-Coax
    • CATV: Fiber to the Node + Coax to the Premise
    • Cable Modems
    • DOCSIS

9. Equipment, Carriers and Interconnect

To allow communications between customers of different carriers, the carriers must implement physical connections between their networks. In this chapter, we’ll understand the equipment used, and you’ll learn how the Internet is actually implemented, with peering and transit agreements at Internet Exchanges. You will also learn about POPs in toll centers: how and where the phone company, mobile providers and CATV connect together and to other carriers for phone calls with a PSTN phone number. You’ll also learn where a CLEC fits into the picture with equipment collocated in wire centers.

  1. Broadband Network Equipment: Routers and Ethernet Switches
  2. Broadband Customer Premise Equipment
  3. CO Switches, PBXs and Remotes
  4. IX: Interconnect for Internet Traffic
  5. Toll Center: Interconnect for PSTN Telephone Calls
  6. Implementing Long-Distance Competition: LECs and IXCs
  7. Switched Access and POPs
  8. Wireless and CATV Local Exchange Carriers
  9. SS7
  10. COs and Wire Centers
  11. CLEC: Local Competition – Collocation plus ILEC Dark Fiber

Part 3: Networking, VoIP and SIP

The third and final part of Course 102 is devoted to networking, VoIP and SIP.  We begin with the OSI Reference Model and its layers to identify all of the functions required for interoperating systems, with examples of standard protocols like HTTP, TCP and IP and where they fit. Then we'll get you up to speed on VoIP and SIP identifying all of the components of a VoIP telephone system and what each does, finishing with a peek at the Future of telecommunications.

What you will learn

  • OSI Layers and Protocol Stacks
  • VoIP Phone System components and operation
  • Where this is all headed: Broadband IP Dial Tone

10. The OSI Layers and Protocol Stacks

There are so many functions that must be performed to interoperate systems, a structure is required to organize the functions so that separate issues can be treated separately. We'll begin the fourth part of the course with the most commonly-used structure, the ISO Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the purpose of each layer, examples of protocols like TCP and IP used to implement layers, and gain a true understanding of how a protocol stack works for applications like web surfing and VoIP.

  1. Protocols and Standards
  2. ISO OSI Reference Model
  3. OSI 7-Layer Model
  4. Physical Layer: 802.3, DSL, DOCSIS
  5. Data Link Layer: 802 MAC
  6. Network Layer: IP and MPLS
  7. Transport Layer: TCP and UDP
  8. Session Layer: POP, SIP, HTTP
  9. Presentation Layer: ASCII, Encryption, Codecs
  10. Application Layer: SMTP, HTML, English …
  11. Protocol Stack in Operation: Babushka Dolls
  12. Standards Organizations

11. VoIP Components, Systems, Standards, Jargon and Buzzwords

In this chapter, we’ll demystify VoIP jargon and buzzwords, what the components of a VoIP phone systems are, and what each does: soft switches, media servers, gateways and terminals, plus the main standards and protocols used in VoIP systems. You’ll learn how Internet VoIP connects to the PSTN, and we’ll bring everything together tracing a VoIP phone call starting on a laptop, over the classroom Wi-Fi to the Internet, and then to the cellular carrier to a cellphone in the class. To finish the course, the last lesson is “where this is headed”: what will people have as basic “telephone” service 20 years from now.

  1. The Big Picture
  2. VoIP System Components
  3. Terminals
  4. Voice in IP Packets
  5. Softswitches / SIP Servers / Call Managers
  6. Media Servers and Unified Messaging
  7. Gateways
  8. LANs and WANs
  9. Key VoIP Standards
  10. Internet Telephony: Computer-Computer VoIP over Internet
  11. Internet to PSTN e.g. Google Hangouts
  12. Class Exercise: Trace a Phone Call from Laptop to Cellphone
  13. Where This is All Headed: Broadband IP Dial Tone

Our Goal

Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.

Teracom Advantages

  • Designed for Non‑engineers
    Understand the jargon, buzzwords and technologies, underlying ideas and how it all works together, without bogging down on details.
  • Vendor Independent
    Core foundation knowledge that can be applied to any related project or system.
  • Value Pricing
    This three-day course is value priced at only $1895. Compare to $1999 for lower quality elsewhere.
  • Option: BOOT CAMP
    Combine with Course 130 Voice over IP, SIP, Security, 5G and IoT for a full week of training. Covering everything from A‑Z, you'll build a solid foundation and really get up to speed… while saving $695 and getting CTA Certification included!
  • High-quality course materials
    You will get a 356-page high-quality course book with copies of all diagrams plus detailed notes, sure to be a valuable reference for years.
  • Certifications included
    Bonus CTNS Online Courses and TCO CTNS Certification Exam ($695 value) are included with Course 101.   The TCO CTNS, CVA and CTA Certification Packages are included with BOOT CAMP.

How You Will Benefit

You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.

Plus, you will receive a high-quality 350-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.

And - Certification is included: Bonus CTNS Online Courses and TCO CTNS Certification Exam (value $695) are included with Course 101. The TCO CTA Certification Package (value $895) is included with BOOT CAMP, free.

Don't Miss This Opportunity!

If you've read this far, you know by now that this is the training you've been looking for to fill the gaps and get on top of telecom. Coverage of all major topics, high-quality course materials, certification and certificate suitable for framing, bonus free textbook and value pricing... don't miss this opportunity. Invest in yourself and your career and register for this course now.

How to Register

Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:

Register online

• Register by phone at 1-877-412-2700

Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.

We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.

Bring This Course To Your Location

In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at

3Com, Accedian, Airbus, Alcatel, Alltel, American Broadband, APEX Telecom, ARMA, Atria Networks, AT&T, Belize Telemedia, Bell Canada, Bell Labs, Bell Mobility, Bermuda Telecom, Bloomberg, Cablevision, CANTO, Carhartt, Centre Communications, Canadian Army and Air Force, Cap Gemini, Carhartt, Cisco, City of San Francisco, ComSec Establishment, Cox Cable, CRTC, DISA Defense Systems Information Agency, DHS Department of Homeland Security, DSCI, Earthlink, Entergy, Eric Ryan Corporation, Expertech, Equifax, Ericsson/Hewlett-Packard, Florida Power and Light, Frontier Communications, GAO General Accounting Office, Genuity, GSA, Idaho Power, Intel, Intelsat, Jabil, Ketchikan Public Utilities, Keytech Bermuda Telephone Company, Kyocera, KP, KPMG, L-3 Communications, LA County, LG Electronics, MicroCell Telecom, MindSpring, MTS Allstream, New York Power Authority, NOAA, Nortel, Northwestel, NYPA New York Port Authority, Office of Naval Intelligence, Orange – France Telecom R&D, Panasonic, Qualcomm, RangeTel, Rogers Communications, Sandia National Laboratories, SDN Communications, Shared Services Canada, Shaw Communications, Shentel, SouthEast Telephone, Spawar, Splice Telecom, State of Montana, State of Nebraska, Tap Electric – New York City Transit, Telecom Training and Safety, TDS Telecom, Tektronix, Teleglobe, TELUS, The Hartford, NSA – National Security Agency, Twenty-First Century Communications, US Army, Transamerica Insurance, Universal Service Administrative Company, US Air Force, US Cellular, US Coast Guard, UTS Curacao, Verizon, Vertek, Wells Fargo, Western Iowa Telephone, Western Wireless, Winstar, World Bank

... to name a few.

Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.

We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you!  Hold a private onsite course with as few as 7 people!

Please contact us at 1-877-412-2700 or visit the onsite training page for more information.

Technical Level and Intended Audience

Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless, networking, Voice over IP (VoIP) phone systems, SIP and security.

Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.

Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.

Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.

gsa schedule contract GS-02F-0053X
Course 102 Telecom for Non‑Engineers