is an intensive short course for professionals who need to:
If you want world-renowned Teracom training and TCO Certification, but can't be on course for a full week, or you're looking for a lighter course than BOOT CAMP, Course 102 has been designed for you!
Distilling the best of Telecom BOOT CAMP into two days, Course 102 Telecom for Non-Engineers covers all major topics while skipping the more technical discussions.
Thousands of people who needed to be more effective in understanding and dealing with telecom and networking have benefited from this training.
Top-ranked instructor, two days in the classroom, 220‑page course book with detailed text notes.
Bonus CTNS Online Courses and TCO CTNS Certification,
plus personalized course completion certificate.
Teracom's courses have been taught to wide acclaim across North America since 1992 and are designed for the professional needing to fill in the gaps, build a solid base of knowledge… and understand how it all fits together.
It all begins with the Public Switched Telephone Network and Plain Ordinary Telephone Service. We'll establish with a model for the PSTN, explaining analog circuits, loops, trunks, remotes, circuit switching and other telephony buzzwords and jargon. We'll cover fiber to the premise with PONs, and DSL. You will learn how the network is organized into access, switching and transmission, Toll Centers and Central Offices, LECs and IXCs. We'll see how mobile and cable networks connect, and CLECs on dark fiber.
On completion of this chapter, you'll be off to a strong start with a complete overview of the telephone network, the telecom business and how everything connects together.
We have achieved convergence - where telephone calls, television, internet traffic and everything else is carried together on the same circuit - by carrying it all in packets, which were originally designed for "data" communications. To understand the new-generation converged IP packet network, what used to be called datacom concepts: fundamentals, LANs and WANs, addresses, frames and packets, and how IP packets are carried in Ethernet MAC frames to move them from A to B.
There are so many functions that must be performed to interoperate systems, a structure is required to organize the functions so that separate issues can be treated separately. The third chapter is the ISO Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the purpose of each layer, examples of protocols like TCP, IP and LANs used to implement layers, and gain a true understanding of how a protocol stack works for applications like web surfing and VoIP.
In this chapter, we'll zero in on VoIP, understanding the concepts behind carrying voice in IP packets: what digital is, and how bits are communicated using binary pulses on copper and fiber, how voice is digitized, packetized and transmitted end-to-end. Then we'll zero in on SIP: how phone calls are set up in the VoIP world, what a softswitch is, SIP trunking, and gateways to traditional telephone systems.
This chapter covers the wireless side of telecom, concentrating on cellular. You will learn the components and basic principles of operation of mobile networks, tracing a call from end-to-end from mobile phone to landline. You'll understand the requirements for coverage, capacity and mobility, and why cellular radio systems are used. You'll understand how both mobile voice and internet access are implemented. With the concepts in place, without bogging down on details, we'll sort out different technologies and generations: 2G GSM, 3G CDMA, and 4G LTE and 5G NR. We'll conclude with WiFi and the 802.11 wireless LAN standards.
From up in the air in Chapter 5, we go down to the ground in Chapter 6, understanding Ethernet, which is now used to build all parts of the telecom network: in-building, the access circuit to a carrier, and the network core. You'll learn the basics of Ethernet and LANs, the 802 standards, MAC addresses, MAC frames and broadcast domains. You'll understand how LAN switches, also called Layer 2 switches, connect devices, and how VLANs separate devices. We'll complete the picture reviewing copper LAN cables, and understanding the fundamentals of fiber optics and Optical Ethernet.
LANs implement Layers 1 and 2 of the OSI Model. Next is Layer 3: the Network. We'll begin with the two fundamental ideas behind a packet network: packet switching or routing, and bandwidth on demand. You'll understand how routers implement the network by relaying or switching packets from one circuit to another based on the IP network address, and also offer a point of control to block unwanted traffic. You'll also understand the essential idea of overbooking the network circuits to implement bandwidth on demand, resulting in cost savings and efficiency. We'll cover IP addresses and subnets, the basics of routers and routing, and static vs. dynamic addresses, DHCP, public and private addresses and NAT and IPv6.
Carriers use MPLS to manage and prioritize flows of IP packets internally to their networks, to meet the Service Level Agreement guarantees they are selling to business customers. In this chapter, you'll learn the basics of carrier packet networks, Provider Edge (PE), Customer Edge (CE), access and core, the concept of virtual circuits and traffic classes, and how this is implemented with MPLS. We'll finish with a practical review of the ways MPLS is used to implement business customer VPN services, Class of Service (CoS), integrated access, and traffic aggregation in the core.
The Internet is a giant amorphous collection of groups of routers called Autonomous Systems connected for commercial reasons. In this chapter, we'll understand what an ISP is and how they connect to others via transit and peering, then review how DNS, HTML, HTTP, clients and servers work together to form the Web on top of the Internet, the need for fluid design and responsive web pages, and the critical need for information security and how it is implemented with HTTPS, server certificates and encryption. We'll conclude by understanding telephone calls over the Internet and secure VPNs over the Internet, and where this story is headed: IP Dial Tone, where the telephone network and the Internet become the same thing.
Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together… knowledge they've been needing for years. Others on course their first week on the job remarked "what a wonderful way to get started in the business."
Here's a sampling of reviews and comments from people who have taken this course:
"Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately."
- Rusty Walther, Vice President, Client Services, AboveNet Communications
"Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT."
- Serena Laursen, Microsoft
"The selection of material - the order of its presentation - the way it was presented... incredibly effective at presenting concepts and ideas - uses great analogies and stays on topic."
- Susan Lennon, Nortel
"The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!"
- Gary Lundberg, Copper Mountain Networks
Whether you work for an organization that produces telecom, datacom or networking products or services; or you buy these products and services - or just have to get up to speed on what all the rest of them are talking about when they say “SIP trunking”, “Ethernet”, “MAC frame”, 4G, MPLS or VPN…
“Best course we have ever had onsite at 3Com”
"Perfect content; well organized, well paced, building block approach, resulted in a very nice cathedral"
- Jim George, Qualcomm
"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference"
- Kieran Delaney, Maritime Life
"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident."
- Judith Myers, Ameritech
"Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly."
- Jim Geiss, Qwest
"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar"
- Kirk Kroeker, IEEE Computer Society
"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing"
- Orlando Jasso, AboveNet Communications.
"Layman's terms with humor was very relaxing - helped me concentrate... understanding is now CLEAR ... the manual will be very helpful"
- Linda Côté, Bell Canada
"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms"
- Susan Coleman, Bell Sygma
"Best course materials ever; the full text descriptions are invaluable. Course filled in so many gaps for me. Bravo!"
- Ross Brooks, Vertek
"Outstanding! The best I've encountered, and I've attended many seminars."
- Bob Gibbons, WMX Technologies
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 350-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.
And - Certification is included: CTNS Certification Package and CTA Certification are included as a bonus with every registration.
Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:• Register online
• Register by phone at 1-877-412-2700
Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.
We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.
In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at 3Com, Qualcomm, Intel, Cisco, Nortel, AT&T, Alcatel, Kyocera, T-Mobile, Ericsson/Hewlett-Packard, Verizon, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, CNA Insurance, the US Air Force, Bell Canada, TELUS, Cap Gemini, ComSec Establishment, MicroCell, TDS Telecom, Western Wireless... to name a few.
Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.
We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you! Hold a private onsite course with as few as 7 people!
Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless, networking, Voice over IP (VoIP) phone systems, SIP and security.
Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.
Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.