Broadband, Telecom, Datacom and Networking for Non‑Engineers is our famous three-day core training course for non‑engineering professionals, getting you up to speed on virtually all aspects of telecom, data communications and networking, from fundamentals and jargon to the latest technologies.
Tuned and refined over 20 years, and totally updated for 2020 with broadband Internet, the converged IP telecom network, cloud computing, web services and data centers in the front seat. The topics in this course represent the core knowledge set necessary for anyone serious in telecom today.
End buzzword frustration by understanding the concepts and technologies... and how it all fits together.
Be more effective, more efficient and more accurate in dealing with telecom, datacom and networking.
This core training - and our superb instructors - consistently receive rave reviews on evaluations.
Many attendees tell us that this is training they wish they'd had years ago!
In addition to the invaluable knowledge and course books, CTNS Certification Package (online courses and CTNS Certification Exam) is included as a free bonus with Course 101. Register for BOOT CAMP and get CTNS, CVA and CTA!
The online courses are a great way to refresh your knowledge. The exams are a great way to verify your knowledge, and get an internationally-recognized certification.
Top-ranked instructor, three days in the classroom, 356‑page course book with detailed text notes, bonus CTNS Online Courses and CTNS Certification Exam, and course completion certificate. $1895.
Hundreds of people have rated this course "excellent" across the board on evaluations. Join us!
Teracom's courses have been taught to wide acclaim across North America since 1992 and are designed for the non-engineering professional needing to fill in the gaps, build a solid base of knowledge… and understand how it all fits together. Totally up to date for the 2020s!
This course is specifically designed for non‑engineers: learn the fundamentals, concepts and underlying ideas – in plain English – and fill the gaps in your knowledge, without bogging down on details.
Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together… knowledge they've been needing for years. Others on course their first week on the job remarked “what a wonderful way to get started in the business”.
Here's a sampling of reviews and comments from people who have taken this course:
"Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately."
- Rusty Walther, Vice President, Client Services, AboveNet Communications
"Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT."
- Serena Laursen, Microsoft
“Thank you for conducting a very successful course last week. It was both informative and interesting and you were able to find the perfect balance of sharing deep knowledge, provide relatable examples and lighten it up with great humor. The feedback that we have received has been extremely positive.”
- Charlotte Kaheru, International Finance Corporation, World Bank
"The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!"
- Gary Lundberg, Copper Mountain Networks
Whether you work for an organization that produces telecom, datacom or networking products or services; or you buy these products and services - or just have to get up to speed on what all the rest of them are talking about when they say “SIP trunking”, “Ethernet”, “MAC frame”, 4G, MPLS or VPN…
“Best course we have ever had onsite at 3Com”
"Perfect content; well organized, well paced, building block approach, resulted in a very nice cathedral"
- Jim George, Qualcomm
"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference"
- Kieran Delaney, Maritime Life
"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident."
- Judith Myers, AT&T
"Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly."
- Jim Geiss, CenturyLink
"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar"
- Kirk Kroeker, IEEE Computer Society
"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing"
- Orlando Jasso, AboveNet Communications.
"Layman's terms with humor was very relaxing - helped me concentrate... understanding is now CLEAR ... the manual will be very helpful"
- Linda Côté, Bell Canada
"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms"
- Susan Coleman, Bell Sygma
"Best course materials ever; the full text descriptions are invaluable. Course filled in so many gaps for me. Bravo!"
- Ross Brooks, Vertek
"Outstanding! The best I've encountered, and I've attended many seminars."
- Bob Gibbons, WMX Technologies
BOOT CAMP is Course 101 and 130 together to make a full week of training for non‑engineers, covering the whole telecom and networking picture from fundamentals to future trends.
The week begins with Course 101, three days of core training: telecom and network fundamentals, the Internet, cloud computing, web services and data centers, telecom services and digital media. Then telecommunications technologies: wireless, fiber and copper; telecom carriers, equipment and interconnect, ending with networking: OSI layers, LANs and VLANs, IP addresses, carrier networks, MPLS and Class of Service.
This is followed by two-day Course 130 Voice over IP, SIP, Security, 5G and IoT, demystifying all aspects of VoIP, SIP and SIP trunking, followed by an extensive survey of security risks and measures, and ending with the current and future status of 5G, the Internet of Things and examples of cool convergence, 5G and IoT applications like Smart Cities and platooning.
Save $695 and get three TCO Certifications: BOOT CAMP is only $2495 for the full week, and includes CTNS, CVA and CTA Certification Packages with their online courses and optional exams. You may register for just the first three days (Course 101) or just the last two days (Course 130) as best meets your needs. But with the price savings, certifications and wall-to-wall training, the full week Telecom BOOT CAMP is a great opportunity.
This high-quality, up-to-date course is value priced at only $1895, including a 356-page printed color course book, and bonus TCO CTNS Online Courses and Certification Exam with unlimited repeats and no time limits (value $495).
Save $695 if you register for BOOT CAMP (Course 101 + 130), and get CTNS, CVA and CTA Certifications.
Broadband, Telecom, Datacom and Networking for Non-Engineers is our core training, the knowledge set needed by anyone serious in telecom today.
Our philosophy is: start at the beginning. Understand the fundamental ideas. Understand mainstream technologies that implement these ideas. Learn the acronyms, abbreviations and jargon. Get an unbiased big-picture view that will give you the knowledge you need to ask the right questions, make meaningful comparisons and informed decisions.
Our goal is to eliminate frustration, increase confidence, accuracy and productivity by building a solid vendor-independent knowledge base that has both immediate and long-term value.
This updated outline is effective January 1 2020.
The first part of Course 101 is six chapters that cover the fundamentals of telecom, filling gaps, explaining concepts and establishing a solid knowledge base. First is a high-level pass with a big-picture view and introducing all of the course topics. Then we progress in a logical order: how telecom circuits are provisioned by carriers, telecom fundamentals, followed by IP packet network fundamentals. Then you’ll learn about the Internet as a business: ISPs, web services like AWS, cloud computing and data centers. We’ll review today’s services in the residential, business and wholesale categories. The fundamentals are completed with digital media: how voice is digitized, digital video, digital images, digital quantities and digital text.
We begin with a comprehensive big-picture introduction to broadband telecom: the concepts of convergence and broadband, today’s telecom network, the parts of the network, the three key technologies: Ethernet, IP and MPLS, what they are and what each does. You’ll learn how a circuit is implemented end-to-end, and identify today’s standard residential, business and wholesale services.
Next, we’ll ensure you have a solid foundation in the fundamental ideas of telecom: the elements of a circuit; terminals, clients, servers and peers; how bits are represented on fiber with pulses; and how bits are represented with modems on wireless, cable TV and DSL. Then we’ll understand how capacity is shared to carry many users’ traffic on common facilities: Frequency Division Multiplexing, Time Division Multiplexing, overbooking and Bandwidth on Demand.
In this chapter, we’ll ensure you also have a solid foundation in the fundamentals and jargon of the network. Today’s converged telecom network is based on what used to be called “data communications”: packets in frames. Without bogging down on details, we’ll review basic circuit configurations, understand how routers relay packets from one circuit to another, and how the packets are actually transmitted from one device to another in frames. You’ll fill gaps and get up to speed on IP packets, MAC frames and MPLS labels, what each is for and how they work together.
The Internet, which started out as a way to send text email messages, is now worldwide converged broadband communications. In this chapter, we’ll understand what exactly an Internet Service Provider does, and how they get packets delivered world-wide. We’ll review web clients, browsers and apps, web servers, then understand the huge business of web services, cloud computing and data centers.
No foundation in telecom would be complete without understanding where the money is: services with recurring billing. We’ll organize services into Residential, Business and Wholesale, and identify today’s standard choices and offerings in each area. We’ll cover Broadband Internet for residences, plus Internet VoIP with PSTN phone number, and streaming video; in the business category VPNs, SIP trunking, PRI and Centrex; and wholesale services dark fiber, wavelengths, Carrier Ethernet and IP transit.
The converged network carries all media: voice, video, text and images in packets. An essential first step is digitizing the media, representing it using 1s and 0s, to be carried in said packets. We’ll understand how voice is digitized and reconstructed, and the G.711 64 kb/s standard. The same principles apply to images and video in formats like jpg and mp4 video. We’ll review binary and hexadecimal, and finish with unicode for text and emojis.
In the second part of the course, we explore the three main technologies for transmitting information from one place to another, grouped into wireless, fiber and copper. We'll cover wireless spectrum, mobile network components and operation, 4G LTE, 5G, fixed wireless broadband home internet, Wi-Fi and satellites. Then you'll learn optical basics, and how networks are built with point-to-point fibers running Optical Ethernet, wave-division multiplexing, fiber in the core, metro and to the premise. We'll finish with copper-wire technologies: DSL and POTS on twisted pair, Hybrid Fiber-Coax cable TV systems, T1 and the categories of LAN cables.
In this chapter, you will learn all about wireless transmission. We’ll identify the components and basic principles of operation of a mobile network. You’ll understand the requirements for coverage, capacity and mobility, and why cellular radio systems are used. You’ll learn how mobile to PSTN phone calls are connected, how mobile Internet works, roaming and virtual operators. You’ll learn about 4G LTE and 5G for mobile, and fixed wireless broadband internet. We’ll cover Wi-Fi and the latest 802.11ax standard, and finish with satellite communications.
The core of the converged network is routers connected point-to-point to other routers with fiber. Telephone companies that used to pull copper access wires to every home in a suburb are investing to pull an access fiber to every home. In this chapter, we’ll cover the basics of fiber, the makeup of fiber cables, wavelengths and WDM. You’ll understand how Optical Ethernet is used to actually implement the fiber connections, and how OE is used in the core, in metro areas, and fiber to the premise via Passive Optical Networks (PONs).
Before wireless and fiber, two copper wires were used as the physical access circuit for telephone and cable TV service in suburbs and cities. Today, these wires are used to deliver broadband. In this chapter, we’ll understand how DSL broadband service runs on twisted pairs put in place for analog POTS telephone service; how cable modems move broadband on coaxial cable; and how both are delivered as fiber to the neighborhood then copper to the premise. To finish up, we’ll review digital on copper wires: LAN cables and T1s.
In the third part of the course, we explore the equipment that is connected by the fiber, copper and wireless of Part 2 to form networks, and the place and purpose of each. Then we understand where and how connections physically take place for PSTN phone calls, for Internet traffic and CLEC services.
In this chapter, we review the different types of telecom equipment, beginning with the essentials of the broadband telecom network: Ethernet switches and IP/MPLS routers, comparing costs and capabilities. Then, we’ll review the different types of customer premise equipment for broadband. To explain soft switches, call managers and SIP servers, we’ll begin with legacy CO switches and PBXs to see the fundamental differences. Gateways and how they convert packets to channels completes the chapter.
To allow communications between customers of different carriers, the carriers must implement physical connections between their networks. In this chapter, you’ll learn how the Internet is actually implemented, with peering and transit agreements at Internet Exchange buildings. You will also learn about POPs in toll centers: how and where local exchange service providers: ILEC, mobile providers and CATV connect together and to other carriers for phone calls with a PSTN phone number; and SS7 to set up the calls. We’ll finish by understanding where a CLEC fits into the picture with equipment collocated in wire centers.
The fourth and final part of Course 101 is devoted to IP networking and MPLS. We begin with the OSI Reference Model and its layers to provide a structure for the discussion: what a layer is, what the layers are, the functions of each, and the standard protocols at each layer. Next is a chapter on Layer 2: Ethernet, 802 standards, broadcast domains and VLANs. Then, Layer 3: IP routers, IP addresses, DHCP, public and private addresses, Network Address Translation and IPv6. Chapter 15 covers the core traffic management system MPLS, and how MPLS is used to implement VPNs, classes of service, service integration and traffic aggregation. We’ll conclude with a top-down review and roundup of technologies and a peek at the future of telecommunications.
There are so many functions that must be performed to interoperate systems, a structure is required to organize the functions so that separate issues can be treated separately. We’ll begin the fourth part of the course with the most commonly-used structure, the ISO Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the purpose of each layer, examples of protocols like TCP and IP used to implement layers, and gain a true understanding of how a protocol stack works for applications like web surfing and VoIP.
Ethernet is now used in all parts of the network for point-to-point links between devices, implementing Layers 1 and 2 of the OSI model together. In this chapter, we’ll review the basic principles of Ethernet and LANs, how it was formalized in the 802 series of standards, the concepts of MAC addresses, MAC frames and broadcast domains. You’ll understand how LAN switches, also called Layer 2 switches, connect devices, and how VLANs separate devices as a basic network security function.
This chapter is devoted to IP, used to implement Layer 3. We begin with IP addressing: IPv4 address classes, subnets, DHCP, static and dynamic addresses, public addresses, private addresses and NAT. We use the simplest IP network to explore how routers implement the network by relaying packets from link to link, and also act as a point of control to deny communications based on IP address and/or port number. We’ll complete the chapter with IPv6 addressing.
IP packets will be used to carry everything, including phone calls and television. But IP in itself does not include any way to prioritize or manage traffic to guarantee call quality or picture quality. In the core of a carrier’s network, MPLS is used to implement those functions. In this chapter, you’ll learn the basics of carrier networks and the important concept of a Service Level Agreement. Then you’ll gain a practical understanding of how MPLS works and how it is used by carriers to implement VPNs, different Classes of Service, service integration and traffic aggregation.
The final chapter brings all of the concepts together with a top-down review. You’ll learn valuable insight into telecom project management and methodology, and review telecom, datacom and networking technologies, services and solutions. We’ll conclude with a peek at the future of telecommunications, where the telephone network and Internet become the same thing.
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 350-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.
And - Certification is included: Bonus CTNS Online Courses and TCO CTNS Certification Exam (value $495)are included with Course 101. The TCO CTA Certification Package (value $895) is included with BOOT CAMP, free.
Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:• Register online
• Register by phone at 1-877-412-2700
Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.
We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.
In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at
3Com, Accedian, Airbus, Alcatel, Alltel, American Broadband, APEX Telecom, ARMA, Atria Networks, AT&T, Belize Telemedia, Bell Canada, Bell Labs, Bell Mobility, Bermuda Telecom, Bloomberg, Cablevision, CANTO, Carhartt, Centre Communications, Canadian Army and Air Force, Cap Gemini, Carhartt, Cisco, City of San Francisco, ComSec Establishment, Cox Cable, CRTC, DISA Defense Systems Information Agency, DHS Department of Homeland Security, DSCI, Earthlink, Entergy, Eric Ryan Corporation, Expertech, Equifax, Ericsson/Hewlett-Packard, Florida Power and Light, Frontier Communications, GAO General Accounting Office, Genuity, GSA, Idaho Power, Intel, Intelsat, Jabil, Ketchikan Public Utilities, Keytech Bermuda Telephone Company, Kyocera, KP, KPMG, L-3 Communications, LA County, LG Electronics, MicroCell Telecom, MindSpring, MTS Allstream, New York Power Authority, NOAA, Nortel, Northwestel, NYPA New York Port Authority, Office of Naval Intelligence, Orange – France Telecom R&D, Panasonic, Qualcomm, RangeTel, Rogers Communications, Sandia National Laboratories, SDN Communications, Shared Services Canada, Shaw Communications, Shentel, SouthEast Telephone, Spawar, Splice Telecom, State of Montana, State of Nebraska, Tap Electric – New York City Transit, Telecom Training and Safety, TDS Telecom, Tektronix, Teleglobe, TELUS, The Hartford, NSA – National Security Agency, Twenty-First Century Communications, US Army, Transamerica Insurance, Universal Service Administrative Company, US Air Force, US Cellular, US Coast Guard, UTS Curacao, Verizon, Vertek, Wells Fargo, Western Iowa Telephone, Western Wireless, Winstar, World Bank
... to name a few.
Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.
We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you! Hold a private onsite course with as few as 7 people!
Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless, networking, Voice over IP (VoIP) phone systems, SIP and security.
Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.
Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.
Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.