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Teracom FAQs:
Frequently-Asked Questions and Policies
 
SEMINARS:
Travel, Meals and Accommodations
You are responsible for your own travel, meals and accommodations.
Sleeping Rooms

If you need a sleeping room, we recommend that you book a sleeping room at the hotel where the seminar is being held via the hotel's website. A link to the hotel is provided on the seminar schedule page. Alternate hotels may also be listed there.

You may also telephone the hotel. Note that since hotels guarantee best rate available on their website, we do not reserve blocks of rooms. Reservation clerks frequently are not aware of meetings.
In some cases, the hotel where the seminar is being held may be sold out of sleeping rooms.
In this case, please check the seminar schedule listing on teracomtraining.com, where we may have already posted links for sleeping rooms nearby. Or call us: 1-877-412-2700. We're glad to help.
Car Rental
We have a corporate rate with Avis. Go to www.avis.com and use Teracom's "AWD number": C136022.
Cancellation / Change Policy
You may make changes to your registration. Some changes incur a change fee as specified in the table below, depending on the type of change and the number of working days before the seminar. The change fee is a percentage of the total on your invoice and is due immediately upon making a change.
Change requests must be in writing, faxed to Teracom at 775-490-6227. Telephoned or emailed requests will not be accepted. The date of receipt of the fax will be the effective date of the cancellation or transfer. Please keep the fax confirmation.
Number of working days before seminar
Type of change
11 or more
2 to 10
less than 2
Substitution (different person, same seminar)
no charge
no charge
no charge
Transfer to another seminar
(same course, within 6 months)
no charge
25%
50%
Cancellation, if you did not order the optional textbook
no charge
50%
100%
Cancellation, with textbook delivery before seminar
50%
100%
100%
Cancellation by Teracom
We do our utmost not to cancel seminars. On rare occasions, registration is insufficient to hold the seminar, and you will be notified before the seminar. In the unlikely event of illness or incapacity of the instructor or inability of the instructor to travel to the seminar due to airport closures, weather, terrorism or the like, the seminar will be re-scheduled. In both cases, you may have a full refund or transfer to another seminar.
Teracom will not be responsible for any travel costs or airline or hotel charges of any kind.
 
CPE credits

Teracom's courses are Continuing Professional Education (CPE).

Every state association for every profession has the ability to define their own criteria for qualification.  The criteria jointly developed by the American Institute of Certified Public Accountants (AICPA) and the National Association of State Boards of Accountancy (NASBA) are reasonable and could be applied to any state and any profession.  Those criteria measure credits in “contact hours”.

Based on the AICPA-NASBA Standards For Continuing Professional Education ( CPE ) Programs, that measure credits in contact hours, successful completion of our courses result in the following CPE credits:

Instructor-led Course 101 (3 days): 21 CPE contact hours credit
Instructor-led Course 102 (2 days): 14 CPE contact hours credit
Instructor-led Course 103 (1 day):    7 CPE contact hours credit

These CPE hours might have to be divided by 7 to translate them into CPE days if credits are measured in days by a particular state association.

A 1-semester, 1-credit university course is 15 CPE contact hours credit in the AICPA-NASBA criteria, therefore, if a particular state association measures CPE credits that way, the credits resulting from successful completion of our courses would be contact hours /15.

Instructor-led Course 101 (3 days): 1.4 1-semester-course-equivalent CPE credits
Instructor-led Course 102 (2 days): 1.0 1-semester-course-equivalent CPE credits
Instructor-led Course 103 (1 day):  0.5 1-semester-course-equivalent CPE credits

Finally, please note that a particular state association for a particular profession may not accept Teracom's courses for CPE credit. (Though they should – our courses are CPE ).  If in the unlikely event that any work is required to get our courses certified with a particular state association for a particular profession, that work is the responsibility of the student; there is no component in our course fees for that work.

 
 
Self-paced DVD video training courses: ideal for those who need to learn about telecom, datacom, IP, networking, wireless, MPLS, VoIP, SIP outside of structured seminars
 
 
Course 101: Telecom, Datacom and Networking for Non-Engineers
Course 110: Understanding IP Telecom: IP, VoIP and MPLS for Non-Engineers.  Second in the core training series.
Course 130: Understanding VoIP (2 days)
Course 120: Understanding Wireless
Course 150: Understanding IP Contact Center Technology
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