Public Seminars Training courses: telecom, datacom, networking, wireless, VoIP, IP, Call Centers
Teracom's public seminars are geared for the professional needing a comprehensive overview and update, and those new to the business needing to get up to speed.
These comprehensive telecom, VoIP, IP telecom and IP Call Center training courses are the ideal way to put in place a solid base of knowledge.
Teracom's training is widely acclaimed as "best of breed"
We start at the beginning of the story, progress through it in a logical order and finish at the end. We'll explain the jargon and buzzwords, and even more importantly, show how it all fits together and provide you with a structured understanding you can build on in the future.
Thousands of people like you have benefited from this training. Join us today at one of these courses!
Telecom, Datacom and Networking is our "core training" - an intensive three-day course designed for non-engineering professionals, to get you up to speed on virtually all aspects of telecom, datacom and networking, from fundamentals and jargon to the latest technologies.
Thousands of people from organizations ranging from Intel and Cisco
to the CIA to Oneida Tableware have benefited from this course.
The content, its order, timing and pacing have been tuned and refined over fourteen years - and we constantly update it.
Moreover, it's value priced: three comprehensive days for
less than inferior 2-day courses elsewhere.
This training - and our superb instructors - consistently receive rave reviews on evaluations. Many attendees tell us that this is knowledge they've been needing for years.
Take this course to build a solid, structured knowledge base. more
Understanding IP Telecom: IP, VoIP and MPLS for Non-Engineers is our second core training course. It covers virtually all aspects of IP networks, Voice over IP, VPNs, MPLS, IP security, carrier interconnect, service levels and more.
Designed for non-engineers, this training course will give you the solid, vendor-independent foundation knowledge necessary to deal with IP telecom network projects and IP voice and data applications with confidence.
In three days, you'll get up to speed, demystify jargon and buzzwords, fill the gaps, understand the technologies, the underlying ideas and how it all fits together... knowledge you can't get reading trade magazines or talking to salespeople.
This investment will be repaid many times over, eliminating frustration at buzzword-filled meetings and increasing your accuracy and efficiency. Understanding IP Telecom is an essential knowledge set going forward in telecommunications.
Understanding Wireless is a two-day intensive course designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies, with an emphasis on wireless LANs, CDMA, mobile communications, 3G and the wireless web.
Take this course to sort out jargon, buzzwords, standards and technologies, fill in the gaps, and build a solid base of knowledge of today's wireless communications.more
Understanding Voice over IP is for non-engineering
professionals needing to get up to speed on VoIP.
Taking this voip training course, you will obtain the solid foundation necessary to intelligently discuss, compare, evaluate and understand VoIP technologies, products and implementations.
You'll also gain understanding of the power of voice-data convergence, readiness issues, vendor offerings and project management principles.
We'll cut through the jargon and buzzwords to give you a solid understanding of the fundamentals: how packetized voice works, what softswitches and gateways do, operation of protocols like SIP and RTP, mainstream VoIP implementations plus applications taking advantage of voice+data convergence.
With this solid base in place, you'll get the practical: how to evaluate readiness for VoIP and identify areas of concern, the right solution for your situation, who is selling what, current industry trends and detailed guidelines for managing a VoIP project.
We'll bust the buzzwords, explain the jargon and instill structured understanding of Voice over IP ... career- and productivity-enhancing knowledge that lasts a lifetime.
This is an easy sell with management: your increased efficiency, productivity and informed decision-making will repay the cost of the training many times over.
Plus, every course comes with a comprehensive 300-page student manual – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use. more
Hundreds of people have benefitted! Register for this career-enhancing training today.
IP Call Center Technology is an intensive training seminar on IP and multimedia in call centers, for anyone planning, managing or operating a contact center.
In two intensive days, you'll get up to speed on IP and multimedia technology in the call center world: Multimedia IP contact centers, how an IP call center works, why you want to do it, how to apply it in your company.
You'll get up to speed on IP in the call center with a complete, unbiased picture and a thorough understanding of the technologies, benefits, issues, migration and integration strategies, vendors and practical templates you can put to immediate use.
We've done the research for you! Impossible to find in one place anywhere else, this incredibly comprehensive and up to date course will save you hundreds of hours of your time trying to research these topics yourself. The numerous detailed checklists and templates in the workbook will also ensure you're not missing any critical items or alternatives vendors might not mention. more
At the seminar, you'll receive a comprehensive workbook / textbook that's been called the best on-the-job reference tool around. Written in plain English, this easy-to-use workbook provides clear graphics plus detailed text with topics organized in logical groups to give you the practical experience, theoretical background, and unbiased information on industry technologies, products and trends you'll need. With numerous chapters covering all major topics, you'll obtain an invaluable resource impossible to find anywhere else in one book. Register today before you miss out on this opportunity.
