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| Content proven, tuned and refined over 18 years |
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| Online Courses are based on Teracom's famous instructor-led Course 101 that thousands have rated "excellent". Tuned and refined over 18 years, it covers all major telecom, datacom and networking topics. |
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| 30-day, No-risk 100% money-back guarantee |
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| Teracom online courses are backed up with a 30-day, 100% money-back guarantee. |
If for any reason you are not satisfied with an Online Course,
contact us within 30 days of purchase and you will be given a full refund. |
| You have nothing to lose, and valuable knowledge to gain. full details |
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| FAQs |
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| How are Teracom Online Courses and Certifications organized? |
Teracom Online Courses and Certifications are organized into Lessons, Courses and Packages.
Lessons
At the finest level, Teracom Online Courses are made up of Lessons. A Lesson corresponds roughly to one slide in an instructor-led presentation, one video segment in a DVD-video course, one page in a student manual. Each Lesson is one download from the Learning Management System, and usually lasts 10 to 20 minutes. Lessons finish with informal quiz questions to help ensure key points are understood.
Courses
Lessons are grouped into Online Courses by topic. For example, Online Course “The OSI Layers and Protocol Stacks” consists of 14 Lessons starting with an introduction, then the idea of open systems, progressing through layered architectures and a lesson for each of the layers, and ending with lessons on how a protocol stack operates from a procedural point of view and from a bits point of view and standards organizations. Each Course ends with a course Exam, a set of multiple-choice questions chosen from a pool and shuffled in order so no two students see the same exam.
Packages
Courses are organized into packages.
Certification Packages include a set of courses plus TCO Certification, Certificate, Letter of Reference and all of the other great benefits of TCO Certification. Register for certification packages by displaying the certification package in the catalog and clicking "add to cart". full details
Other packages are available. These packages are coordinated sets of courses at a discounted price, for those who need training but not all of the courses in a certification package. Each course in these packages comes with an individual course completion certificate. To register for these packages, add individual courses to your cart, then apply a coupon to get the discounted price. Please sign in first. The coupons only work if you are signed in. full details |
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| How do I access the Online Courses? |
| Sign in to or join myTeracom. A link to your Online Learning Management System dashboard is displayed after you log in. The dashboard shows the Online Courses and/or Certification Exams that you are registered for, your progress or status for each, plus links to the lessons or exam you are currently working on. |
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| How do I register for a Certification? |
Sign in to or join myTeracom. A link to the Online Learning Catalog is displayed after you log in. The catalog shows all of the Certification Packages that are available. Click on the “add to cart” link under the description of the package on the right side of the screen and the system will guide you through the checkout process. Then access your Courses and their Lessons via the dashboard. |
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| What is the Standard Plan? |
The Standard Plan allows you to take the Lessons in a Course once and write the Exam once.
There are no time limits on finishing lessons - you can stay on a lesson as long as you like.
Close your browser and log in a week later and you will resume at the start of the same lesson.
When you are ready to move on, click the "finish lesson" button at the end of the lesson.
If you fail a course exam, you can purchase a retake for a small charge. |
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| What is the Unlimited Plan? |
If you have purchased the Unlimited Plan for a Certification, Individual Course or Certification Exam,
you can repeat the courses and/or exams at no additional charge. full details |
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| What is the 100% Money-Back Guarantee? |
If for any reason you are unsatisfied with your purchase of an Online Course, within 30 days of purchase you may request a full refund. full details |
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| Can I skip the lessons and just take the Certification Exam? |
Yes. This is available for the CTA Certification.
Select the Certification Exam Only product in the catalog. |
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| Can I buy Online Courses one at a time? |
Yes. You can buy one Online Course and at a later date, buy another.
Select courses under the Individual Courses heading in the catalog. |
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| Can I pay in installments? |
| Yes. The way this is accomplished is by purchasing individual Online Courses or individual course Exams one at a time. |
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| What if I fail an exam? |
No worries. You may re-take each course exam as necessary for a small fee.
Note that exam purchases do not count towards the price cap policy. |
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| Can I upload this to my company's system? |
Yes, but your company must purchase a site license and sign a non-disclosure agreement first.
Some tweaking of the reporting interface might be necessary to integrate with your system.
Please contact us to find out more.
For small and medium organizations and individuals, there is no need to put the courses on your system. The myTeracom Learning Management System hosting the courses on Teracom’s servers in a high-quality data center in the USA is included at no extra charge. As long as you can run Internet Explorer or Google Chrome to download a web page from the Internet and view Flash files, anyone in your company can take the training by registering on myTeracom and the content will be served from Teracom’s system. We recommend Chrome because of its speed. Opera is not compatible.
test your reception by loading a free sample |
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| I want my team of 10 people to take this training. How do I register them? |
| First, you join or sign in to myTeracom. Then, you click on the links or icons you will see for “Online Learning and Certification” then “Team Training” after signing in. The system will guide you through entering your peoples’ names and selecting the training. Once the process is complete, myTeracom accounts and individual orders are created for each team member, and instructions for accessing their accounts are automatically emailed to them. more |
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| How can I buy 20 seats if I don't know the names of all the students yet? |
| The myTeracom registration system is designed to handle exactly this situation! You follow the procedure above for those team members you have information for, then there is an option to add more seats. These additional seats are associated with temporary user IDs. Subsequently, you may contact us anytime to “activate” these additional seats one at a time or all together. more |
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| Do you have group discounts? |
| Yes. Please see the price list for groups of 5. Please contact us for larger groups. |
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| Can I monitor the progress of my team? |
| Yes, if you register them. Every Online Learning order has two users associated with it: the Learner user and the Registered-by user. A user can view the status of any order where they are either the Learner or the Registered-by user. This means that if you use the Team Training / Group Registration function, you will be the Registered-by user on any registrations you enter and so can see their status. more |
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| Is there management reporting? |
| Yes. With five clicks of a mouse you can export an Excel spreadsheet or PDF file showing the status and results of all users you registered. more |
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| Does this training qualify for CPE credits? |
| Yes. Please see the CPE page. |
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| Do I have to pay a yearly fee to maintain my certification? |
| No. Unlike other certifications, the TCO and Teracom do not require you to pay a yearly fee. Your certification is valid for life. On the other hand, should you want to refresh your certification, for example before applying for a new job, you may write the certification exam again at a substantial discount and have a second certificate issued with a current date on it. This is completely optional. |
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| How do I get my Certificate and Letter of Reference? |
| Once you have successfully completed all of the Course Exams in the Certification Package, a “Get Certificate” button and a "Get Letter of Reference" button appear in your Dashboard below the list of courses. This will allow you to download a high-resolution PDF of your certificate and letter of reference that you can include with emailed resumés or print and frame. |
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| How do I register for the CTA Certification included as a bonus with Course 101 and DVD-Video Package V530? |
Sign in to or join myTeracom. Go to the Online Catalog, add the CTA Exam - Unlimited Plan to your cart then apply a coupon to reduce the cost to zero. full instructions |
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| Is this available Internationally? |
| Yes. The myTeracom Online Learning System was specifically designed to work anywhere in the world. This is an advantage over DVD-video courses or instructor-led courses if you are not located in North America, since there are no shipping costs, customs duties or immigration letters to worry about. |
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| What are the system requirements? |
To be able to display a web page 1015 pixels wide x 744 pixels high (1024 x 768 monitor), and to be able to display Flash (.swf and .flv) files. The Learning Management System and the Lessons and Exams were all developed and tested in Google Chrome and Microsoft Internet Explorer 7 and 8 on systems running Windows XP and Windows 7. It is probable that they will display in Firefox, Safari and other browsers and on platforms like Macs, but this is not guaranteed. Opera is not compatible. We recommend Google Chrome as it is fast.
test your system by downloading a free sample |
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| How can I pay? |
| Visa or MasterCard is the simplest method. We accept payment by PO and check from large companies and government in the US and Canada. International Postal Money Orders by mail work from anywhere in the world. more |
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| let's get started! |
