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VOICE OVER IP TRAINING
VoIP TRAINING COURSE / SEMINAR

 
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VoIP Training Course 130
Understanding Voice over IP
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Understanding Voice over IP is a two-day comprehensive VoIP training course for non-engineering professionals who need an overview and update on VoIP fundamentals, PBX replacement, convergence, carrier services and interconnect, implementation issues and solutions, VoIP system vendors, business and deployment cases and project management.
Taking this voip training course, you'll obtain the solid foundation necessary to intelligently discuss, compare and evaluate VoIP technologies, products and implementation choices, demystifying the jargon, understanding the fundamentals and how it all fits together... knowledge you can't get reading trade magazines or talking to salespeople.
Structured understanding of Voice over IP
We'll bust the buzzwords, explain the jargon and instill structured understanding of Voice over IP... career-enhancing knowledge that lasts a lifetime. This is an easy sell with management: your increased efficiency, productivity and informed decision-making will repay the cost of the training many times over.
Plus, every course comes with a comprehensive 300-page student manual with copies of all graphics and detailed reference notes, sure to be a valuable reference for years to come. Register for this career-enhancing training today!
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Key Course Features
Build a solid understanding of VoIP technology
Demystify jargon and buzzwords
Understand the fundamental ideas, components and implementations of VoIP
Understand IP voice packetization, codecs, softswitches, gateways, protocols
Learn all about SIP
Understand how SIP works and what it can do
How SIP fits in with soft switches and call managers
Trace the establishment of an IP phone call step-by-step
Understand VoIP services and carrier networks
Contrast and compare PBX replacement vs. hosted PBX vs. IP Centrex services
Learn about IP vs. DS0 connection to carriers, QoS and Service Level Agreements
Demystify MPLS, VPNs, Megaco and Session Border Controllers
Get a checklist of seven critical areas potential service providers must be evaluated on
Convergence, presence, and converged applications: enhance productivity and lower costs
Understand convergence and the power of converged networks and converged applications
Find out about Presence and how it enables sophisticated call handling
Real-life examples: mixed-media group communications, virtual contact centers, unified messaging, IPTV
Learn 15 ways VoIP saves money
Understand why traditional phone companies are converting to VoIP
The how and why of cost savings for small, medium and large organizations
Practical solutions: readiness assessment, case studies, vendors
Readiness assessment: identify and discuss key issues that must be evaluated
Business and deployment cases: PBX replacement, IP Centrex, multi-location networked cases
Vendor and product reviews
Project management
How to do it the “right” way
The need for a process
Requirements analysis, RFPs, running trials, selecting a vendor, rollout, maintenance
Packed with practical templates and checklists you can put to immediate use
 who should attend   •   prerequisites   •   tuition fee   •   how to register   •   course materials   •   course director
Seven More Reasons to Take This Course
Designed for Non-Engineering Professionals
Understand the jargon and buzzwords, technologies, protocols and standards, and most importantly,
the underlying ideas and how it all works together - in plain English - without bogging down on detailed design discussions.
Vendor independent
Core foundation knowledge that can be applied to any related project or system.
BOOT CAMP option
 
This course is often scheduled Thursday - Friday following our core training Course 101 Telecom, Datacom and Networking for Non-Engineering Professionals Monday - Wednesday to make a full week of training.
Covering everything from A-Z, you'll fill in the gaps and put in place a solid foundation for Understanding VoIP. Plus, you'll save over $500! details
Technically-qualified professional instructors
Our instructors hold Bachelor of Engineering degrees or equivalent and have decades of experience working in the field. They consistently receive the highest ratings across the board and written praise on student evaluations.
High-quality course materials
Each student receives a 300-page high-quality bound student manual with copies of all diagrams plus detailed text notes, sure to be a valuable reference for years to come.
Totally up-to-date and bringing together all of this information, impossible to find in one place anywhere else.
Certification included
You will receive a certificate attesting to your VoIP knowledge suitable for framing.
Value Pricing
This two-day course is value priced at only $995. Compare to $1499 and up for lower quality elsewhere.
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Course Content - Overview
Part 1: Fundamentals - VoIP Components and Jargon, Implementations, SIP and IP Call Flow
The first three chapters of the course are devoted to understanding the essentials: VoIP buzzwords and jargon, components, standards, architecture choices, and call flow in the IP world.
In the first chapter, you’ll understand VoIP jargon and buzzwords, basics of communicating voice in IP packets, what the components of VoIP systems are and what each does: soft switches, media servers, gateways and terminals, plus the main standards and protocols used in VoIP systems.
In the second chapter, we’ll review the many flavors of VoIP, comparing and contrasting implementations and architecture choices including PBX replacement and Hosted PBX. You’ll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options.
In the third chapter, we'll understand what SIP is, how it works, demystify jargon like proxy server and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. At the end of this, you’ll understand call flow in IP telephone systems - maybe worth attending the course all by itself!
Part 2: Applications and Business Case
In the next two chapters, we’ll take a closer look at why VoIP is such a good idea, identifying more than 12 ways VoIP can increase productivity and 15 ways VoIP can save money, reviewing converged applications that use VoIP and SIP.
Concrete reasons why VoIP should be implemented, with examples and case studies showing how communications service and productivity can be radically improved. Convergence and the increasingly important concept of Presence, enabling sophisticated call handling. We’ll also take a look at IP in the Call Center, enabling virtual contact centers, hosted contact centers and new ways of communicating with customers. This chapter finishes with an overview of IPTV: cable TV from the phone company.
More reasons why VoIP is a very good idea... 15 concrete ways that VoIP can save money, both in the short and long term.
Part 3: Nuts and Bolts - Packetized Voice, Codecs, MPLS, VPNs, Carrier Interconnect
With a good understanding of “what”, “how” and “why”, the next two chapters drill into VoIP technology, enough to understand the fundamentals, fill in gaps in your knowledge and explain jargon and mainstream practices without bogging down on details.
What exactly packetized voice is, how it happens and the standards and protocols used. You’ll learn about codecs and compression, and the factors affecting sound quality. We’ll listen to sound clips of impairments, and provide you with a practical checklist of tips and recommendations for ensuring success.
Carriers’ IP network technologies and services and connecting to networks. We’ll cover the important topic of MPLS as a way of implementing Quality of Service (QoS) and VPNs for security. You’ll learn about connecting to the VoIP carrier and the significant differences in cost between connecting at the DS0 level vs. the IP level. We’ll complete the topic identifying seven critical areas any potential service provider must be evaluated on.
Part 4: The Practical - Readiness Issues, Deployment Cases, Vendors, Project Management
The last part of the course is the practical. First the Readiness Assessment to identify potential issues, then case studies to cement your understanding what architecture choice is appropriate for what kind of organization, a survey of the top vendors and detailed project management guidelines packed with tips and checklists you can put to immediate use.

Readiness Assessment: step by step, we’ll walk through issues that must be considered, and finish with a practical Readiness Assessment Checklist. This will allow you to plan for change, rather than having issues be career-limiting surprises.

Interactive, class-participation case studies. In groups, the class will develop deployment cases and profiles of the kind of organization that would select each strategy - and why, then discuss each case. This is an ideal opportunity for you to compare and contrast different strategies, share practical implementation experience, and understand which approach may be best for your situation.
Touching base with the marketplace, we’ll take a survey of vendors: “hardware” vendors, softswitch vendors and service providers. You’ll learn about the different philosophies of major players, their key products, latest trends and developments.
We'll complete the practical with a comprehensive template for managing a VoIP project. You’ll learn how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more. This project management guide is packed with practical tips and checklists that can be put to immediate use. If you are about to embark on a VoIP deployment, this might well be worth the price of the course all on its own.
Our Goal
Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.
How You Will Benefit
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 302-page workbook - a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use, as well as a certificate attesting to your VoIP knowledge skills.
Join us today to get this career-enhancing training!
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Detailed Course Outline
Part 1:  Establishing a Knowledge Base

The first three chapters of the course are devoted to understanding the essentials: VoIP buzzwords and jargon, components, standards, architecture choices, and call flow in the IP world.

1. voip systems, components, STANDARDS, jargon and buzzwords

In the first chapter, you'll understand VoIP jargon and buzzwords, basics of communicating voice in IP packets, what the components of VoIP systems are and what each does: soft switches, media servers, gateways and terminals, plus the main standards and protocols used in VoIP systems. 

A. The Big Picture

B. VoIP System Components

1. Terminals

2. Voice in IP Packets

3. Softswitches / SIP Servers / Call Managers

4. Media Servers and Unified Messaging

5. Gateways

6. LANs and WANs

C. Key VoIP Standards

D. Where All of This is Headed: Broadband IP Dial Tone

2. voip ArchitectureS and implementation choices

"Voice over IP" can happen in many different ways. One by one, we'll review the many flavors of VoIP, comparing and contrasting the various implementations and architecture choices.  Progressing through Internet telephony, Managed IP Telephony, PBX replacement with distributed call manager systems and IP Centrex / Hosted PBX, you'll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options.

A. Internet Telephony

1. Computer to Computer VoIP over the Internet; Skype and IM

2. Computer to Phone (DS0 Interconnect to LEC)

3. Phone to Phone over the Internet

B. Managed-IP Telephone Service

1. MIPT from Telephone Companies

2. IXCs and IP-based backbones

C. VoIP for Businesses and Organizations

1. VoIP-Enabled PBX

- Migration Options

2. PBX Replacement

- Softswitches and Application Processors

- Distributed Call Managers

- Survivability Options

3. Hosted PBXs

- Financial Options

4. IP Centrex

- Multisite Support

5. Open-Source IP-PBX Software Solutions

D. IP Phone Features and Uses

3. SIP and call flow in the ip world

SIP has emerged as the dominant method of establishing communications in the VoIP world.  Here, you'll understand what SIP is, how it works, demystify jargon like proxy server and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step.  At the end of this, you'll understand call flow in IP telephone systems - maybe worth attending the course all by itself!

A. What  SIP is and What it Can Do

1. SIP URIs: "Telephone Numbers"

2. Registration and Location

3. Proxy servers

B. How calls are set up using SIP

C. The SIP Trapezoid; SIP Message Example

D. How SIP relates to softswitches and call managers

E. ENUM: relating SIP to NPA-NXX-XXXX phone numbers

 

Part 2:  Applications

In the next two chapters, we'll take a closer look at why VoIP is such a good idea, identifying more than 12 ways VoIP can increase productivity and 15 ways VoIP can save money, and highlight some of the truly "neat" applications emerging that use VoIP and SIP.

4. A Whole new World of communication services

Here, we'll identify concrete reasons why VoIP should be implemented, with examples and case studies showing how communications service and productivity can be radically improved.  You'll understand convergence and the increasingly important concept of Presence, enabling sophisticated call handling.  We'll also take a look at IP in the Call Center, enabling virtual contact centers, hosted contact centers and new ways of communicating with customers.  This chapter finishes with an overview of IPTV: cable TV from the phone company.

A. Convergence

1. One network service, one infrastructure, one bill

2. Multiple media communications during a conversation

3. Device-agnostic communications

B. Presence: beyond Instant Messaging

1. Automatic registration for location independence and improved reachability

2. Sophisticated call handling to improve productivity

C. What Happens When We Have Convergence and Presence? 

- Geographic Independence

- Media Independence

- Network Independence

- Device Independence

- Address Independence

D. Unified messaging

E. Group Communications: Mixed Devices

F. Group Communications: Personal Communicator

G. Applications Running on IP Phones

H. Virtual Contact Center

I. Hosted Contact Center Services

J. IP Call Center Application Example

K. Video over IP and IPTV

 

5. HOW VOIP CAN SavE money

Aside from productivity-enhancing communication applications, there are plenty of other reasons why VoIP as a way of implementing converged communications is a very good idea.  In this chapter, you'll learn 15 concrete ways that VoIP can save money, both in the short and long term.

A. Benefits to Cable TV companies

B. Benefits to telephone companies

C. Large Organizations: Merging the Voice and Data Infrastructure

1. Capital expense

2. In-building wiring infrastructure

3. WAN consolidation

4. Maintenance: spare parts

D. How VoIP Can Be Used More Effectively to Carry Voice and Data

1. Dynamic bandwidth allocation - access

2. Improved voice coding (compression)

3. Integrated Access Device (IAD)

4. Centralization of multisite systems and applications

E. Merging the Support Systems

1. Help desk

2. Installation and repair technicians

3. Planning and provisioning

4. Procurement

F. Avoiding Switched Access Charges and Regulatory Fees

G. Avoiding Proprietary Hardware and Software

H. The End of Geography

 

Part 3: Nuts and Bolts

With a good understanding of "what", "how" and "why", the next two chapters drill into VoIP technology, enough to understand the fundamentals, fill in gaps in your knowledge and explain jargon and mainstream practices without bogging down on details.

6. Understanding packetized voice

In this chapter, you'll understand what exactly packetized voice is, how it happens and the standards and protocols used.  You'll learn about codecs and compression, and the factors affecting sound quality.  We'll listen to sound clips of impairments, and provide you with a practical checklist of tips and recommendations for ensuring success.

A. Voice Packetization

B. Measuring Voice Quality

C. Factors Affecting Voice Quality

D. Codecs, Compression and the G.729 codec

E. Network Delay and Jitter

F. RTP and UDP

G. IP Networks: Layers 1-3

H. The VoIP Protocol Stack

I. In-Class Demo: Impairments and Effects on Sound Quality

J. Tips for Maximizing Voice Quality

 

7. carrier VOIP networks, Services and interconnect

Completing our technology overview, we'll examine carriers' IP network technologies and services and connecting to networks.  We'll cover the important topic of MPLS as a way of implementing Quality of Service (QoS) and VPNs for security. You'll learn about connecting to the VoIP carrier and the significant differences in cost between connecting at the DS0 level vs. the IP level.  We'll complete the topic identifying seven critical areas any potential service provider must be evaluated on.

A. Carrier Services Offered

1. MPLS and Quality of Service

2. VPNs and secure call paths

3. Session Border Controllers

4. Megaco/H.248 services

5. Types of managed services available

B. Accessing the VoIP Carrier

1. DS0-level connectivity: existing/legacy systems

2. Gateway configurations and options

3. IP-level connectivity: cost savings

4. SIP trunking: on-net/off-net calling

5. Fall-back to PSTN options

C. Selecting a VoIP Carrier

1. IP equipment and systems support

2. Legacy Frame Relay and ATM migration support

3. Service Level Agreements (SLAs) and Guarantees

4. Global access and connectivity

5. Carrier Service Level Interconnect Agreements

6. Remote and mobile worker support

7. Business continuity support

 

Part 4: The Practical

The last part of the course is the practical.  First the Readiness Assessment to identify potential issues, then case studies to cement your understanding what architecture choice is appropriate for what kind of organization, a survey of the top vendors and finally detailed project management guidelines.

8. Readiness assessment

With the nuts and bolts in place, we're ready to tackle the Readiness Assessment.  Step-by-step, we'll walk through issues that must be considered, and finish with a practical Readiness Assessment Checklist you can put to immediate use. This will allow you to plan for change, rather than having hidden issues become a series of career-limiting surprises.

A. Readiness Assessment: Issues That Must be Reviewed

B. Implications for the Organizational Structure

C. VoIP's Implications for the LAN

D. LAN Cabling

E. Phone Powering: AC, PoE, UPS

F. Recommended LAN Configuration for VoIP

G. VoIP's Implications for the WAN: Capacity / Scalability Assessment

H. Comparing Transmission Choices: T1, Frame Relay, ATM, MPLS, Internet

I. Redundancy and Disaster Recovery

J. IPv6

K. End-user Equipment

L. Readiness Assessment Checklist

 

9. case studies: VoIP in-building

Continuing with the practical, to cement your knowledge, we'll present mainstream solutions for deploying VoIP in a series of interactive, class-participation case studies.  In groups, the class will develop profiles for the kind of organization that would select each strategy - and why, then discuss each case.  This is an ideal opportunity for you to compare and contrast different strategies, share practical implementation experience, and understand which approach may be best for your situation.  The first case studies are VoIP inside the building:

A. Case Study: Network-based VoIP Service (IP Centrex)

B. Case Study: PBX-based VoIP

C. Case Study: Softswitch-based VoIP 

10. case studies: VoIP long-distance

The second set of case studies are VoIP for long-distance communications.  Again, this is an ideal opportunity for you to compare and contrast different strategies, share practical implementation experience, and understand which approach may be best for your situation.

A. Case Study: Private Network

B. Case Study: Over Legacy Data Networks (Frame/ATM)

C. Case Study: VoIP over the Internet

D. Case Study: Internet VPNs (CPE-based IPsec)

E. Case Study: Carrier VoIP Service: VPN + QoS

11. VoIP vendor profiles

Touching base with the marketplace, we'll take a survey of vendors: "hardware" vendors, softswitch vendors and service providers, chosen to be representative of all of the vendors in their category. You'll learn about the different philosophies of major players, their key products, latest trends and developments.

A. Hardware Vendors

1. Avaya, Nortel and Cisco

B. Soft-switch Vendors

1. Broadsoft

2. ShoreTel

C. Service Providers

1. AT&T, Verizon, Qwest

2. McLeod USA

3. Vonage et al.

12. VoIP project management

We complete the practical with a comprehensive template for managing a VoIP project.  You'll learn how to do it the "right" way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more.  This project management guide is packed with practical tips and checklists that can be put to immediate use.  If you are about to embark on a VoIP deployment, this might well be worth the price of the course all on its own.

A. The Need for a Process

1. Requirements before design before product purchase

B. Dealing with Vendors

1. Who is in charge here?

2. Sales techniques to beware of

C. Step 1: Internal Requirements Specification

D. Step 2: Identify Potential Vendors

1. Generating a Request for Information (RFI)

2. Checklist: Who is providing what?

E. Step 3: Qualify Vendors

F. Step 4: Evaluate Qualified Vendors

1. Setting up a captive test environment

2. Trial their system

3. Procedure: How to run tests and evaluate the results

G. Step 5: Vendor Selection

1. Generating a Request for Quote (RFQ)

2. Reconciling the RFQ and the responses

3. Dealing with unwanted features

H. Step 6: Close the Deal

1. Checklist: Core contract clauses and items that must be specified

2. Negotiating the price

I. Step 7: Roll Out the System

1. Structured roll-out

2. Leaving room for a roll-back

J. Step 8: Maintenance

1. Template: Trouble categories and response standards

Don't miss this opportunity
The knowledge you will gain taking Understanding Voice over IP will put an end to buzzword-related frustration, improve your accuracy and efficiency and enhance your career prospects. If you've read this far, you know by now that this is the training you've been looking for to fill the gaps and get on top of VoIP. Coverage of all major topics, high-quality course materials, certification and certificate suitable for framing, bonus free textbook and value pricing... don't miss this opportunity. Invest in yourself and your career and register for this course now.
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"Outstanding"
The instructor had an outstanding knowledge and presentation.
Larry Byrnes
US Navy
"Put me a step ahead"
Thank you again for the great training you provided. I made my superiors aware of how helpful and integral your training was in developing my understanding of the communications world, not to mention putting me a step ahead of the competition.
Nyles Stockton-Davis,
The United Companies
"No longer Greek to me"
I sat in on a round table at a conference yesterday where VoIP was discussed by Time Warner Cable and Vonage - and I understood most of their diagrams and explanations - something that would have been “Greek” to me two weeks ago. Thank you.
Bob Sabin
Tel Control, Inc.
"Thank you! Thank you!"
Thank you! Thank you!
I just spent an entire day talking about Session Initiation Protocol. Well - not talking so much as listening. With all of our remote locations going to VoIP, my old PBX skills are as useful as my old 45s. But, thanks to the course, and your instruction, I was actually able to follow the presenter (who spoke so quickly that I'm sure she must have had an oxygen tank nearby!)
Janette Murray
Landstar System Holdings
"Very Worthwhile"
Just wanted to drop you a quick note to let you know that Storm did a great job in our class. With material that can get "dry" sometimes, he made it interesting and applicable. He took the time to answer every question, and if he didn't know an answer, didn't try to fake it. (When he didn't know an answer, it was probably more a function that the question made no sense, versus lack of knowledge).
The class was very worthwhile for me, with the experience enhanced by the instructor.
Jay Steinberg
GMAC
"Explained things at a level that I could understand"
The instructor was very knowledgeable and explained things at a level that I could understand.
K.J.
Novozymes NA
"Instructor was very good"
Gave me an overall understanding of the workings of VoIP. The instructor was very good - he was able to answer all questions and made the course interesting.
Garry Waddell
Ricoh Corporation
"Muddy made clear"
Made clear that which had previously been muddy.
Nick Whittier
EPA
"Showed the many layers"
The course was beneficial…it showed the many layers and complexities of a VOIP network.
R.G.
J.P. Morgan Chase
"Presented complex material without losing people"
The instructor was knowledgeable and presented complex material without losing people.
Pat Allen
Sprint
"Very good job of putting technical information into a picture"
The instructor did a very good job of putting technical information into a picture for visual learners.
Beth English,
City of Longview
"Very open to any questions"
The course helped me understand the impact of VoIP. The instructor was very knowledgeable on the subject, very personable and very open to any questions.
Lynne Gropel
59th Signal Battalion, US Army
"Good overview, also detailed enough"
The seminar was a good overview, also detailed enough to gain a more in-depth knowledge of the various components of a VOIP network.
C.M.
State Farm Insurance
"Excellent"
The instructor was excellent and presented a good, entertaining approach to the subject.
John P. Spinks,
Lockheed Martin
"Solid base-building"
Solid base-building and integration of information.
Gary Budd
TELUS
"Lots of new/good information"
New technology - installing in new sites soon, and I needed to know everything that was taught. Lots of new/good information, and it was presented in an understandable format.
Sharon H. Eastman
Kentucky Dept. of Labor
"Made sure you understood"
The instructor was very knowledgeable and made sure you understood the subject matter
G.M.
Naval Undersea Warfare Center Newport
BONUS FREE TEXTBOOK
In addition to the high-quality 300-page course workbook / text book, you will also receive as a free bonus an electronic copy of our acclaimed textbook Telecom 101.
400 pages, 175 diagrams and 25 years of knowledge in one book, yours free.
claim your bonus
COURSE MATERIALS
Every course comes complete with a high-quality comprehensive workbook / textbook that's been called the best on-the-job reference tool around.
Written in plain English, this easy-to-use reference includes copies of all graphics PLUS extensive detailed text.
Topics are organized in logical groups to give you easy reference after the seminar to the practical experience, theoretical background, and unbiased information on industry technologies, products and trends you'll need.
With numerous chapters covering all major topics, you'll obtain an invaluable resource impossible to find anywhere else in one book.
You can get a sneak preview of course materials via the tutorials.
WHO SHOULD ATTEND
Non-engineering professionals who need to establish a solid base in VoIP.
Professionals in analysis, planning, purchasing, marketing, sales or operation of VoIP products or services
Decision-makers and project managers who need to understand what the "techies" are saying.
Anyone who wants to eliminate jargon- and buzzword-related frustration, understand Voice over IP concepts and how it all fits together.
Anyone willing to invest two days to obtain career-enhancing training, with certification and reference book.
PREREQUISITES
There are no prerequisites for this course. We expect students will be reasonably intelligent, have a desire to learn - and are starting from the beginning of the VoIP story.
TUITION FEES
This high-quality, up-to-date course is value priced at only $995 for the two days, including certification test, certificate and detailed reference book. Compare to $1499 and up for lower quality elsewhere.
HOW TO REGISTER
Register online with our convenient automated system, or call us anytime to speak with a live person.
THE COURSE DIRECTOR
Eric Coll
Eric Coll, M.Eng., P.Eng.
Eric Coll is an international expert in telecommunications, data communications and networking and has been actively involved in the industry since 1983. He holds Bachelor’s and Master of Engineering (Electrical) degrees, and is licensed as a Professional Engineer in his home jurisdiction.
Mr. Coll has taught telecommunications technology and data communications training seminars to wide acclaim across North America since 1992, and has broad experience working as an engineer in the telecommunications industry.
He has worked for Nortel's R&D labs as a design engineer on projects including digital voice and data communications research and digital network equipment design; on satellite radar systems; Wide Area Network design for HMO applications; and many other projects in capacities ranging from detailed design and implementation to systems engineering, project leader and consultant.
Students consistently rate Eric excellent on course evaluations and specifically praise his broad and deep knowledge, his use of analogies to get ideas across, and his well-developed sense of humor.
COURSE INSTRUCTORS
Storm Connors
Storm Connors, M.S.
A graduate of Central Connecticut State College holding Bachelor's and Master's degrees, Storm started his career with Honeywell, and was key in Aetna Life and Casualty's Data Processing Education Program as instructor, developer, and manager, helping the program grow from nothing to over 50,000 student days/year.
For over twenty years, Storm has been a program developer and instructor, teaching numerous telecommunications technology seminars to rave reviews from thousands of students.
Jay McGuire
Jay McGuire, M.Eng.
Jay D. McGuire holds advanced degrees in engineering and has been a professional trainer since 1982.
Jay specializes in delivering instructor-led technical training covering the fields of telecommunications, data communications and networking, local area networks, and call center and customer care technologies.
His publications and training manuals use a highly graphical approach to teaching technical concepts to non-technical audiences from a wide range of corporate environments.
Jay has held past positions as a telecommunications manager for a Fortune 100 insurance company and as a digital design engineer.
He is "one of the best" in the technical training business.
Richard Olsen
Richard Olsen, B.S.E.E., P.E.
Richard Olsen holds a B.S. in Electrical Engineering and has over 36 years of professional engineering and teaching experience.
Richard held senior management and engineering positions at Southwestern Bell for over 20 years. He has served as an instructor for numerous major companies as well as being an Adjunct Professor and Executive-in-Residence in the Master of Science in Telecommunications Management degree program, Oklahoma State University.
Richard is a member of the MSTM Industry Advisory Board, Oklahoma State University, the National Society of Professional Engineers, the Oklahoma Society of Professional Engineers and the IEEE.

Richard consistently receives excellent ratings across the board on student evaluations, with many comments specifically praising his knowledge and thoroughness in making sure everyone understands the topics.

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