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Course 101
Telecom, Datacom and Networking
for Non-Engineering Professionals
 register    •    printable brochure    •    schedule    •    we'll come to you    •    DVD version    •    print this page
course 101 telecom, datacom and networking for non-engineers
Telecom, Datacom and Networking for Non-Engineering Professionals is our famous core training - an intensive three-day course designed for non-engineering professionals, getting you up to speed on virtually all aspects of telecom, datacom and networking, from fundamentals and jargon to the latest technologies, services and solutions.

This is the essential core telecom knowledge set, tuned and refined over the course of 20 years... and constantly updated. The latest updates added lessons on IPv6, collocations and Service Level Agreements, 4G LTE, the Cloud, and VPNs.

You get 382-page course materials with detailed text notes, a top-ranked instructor, free companion reference textbook Telecom 101 eBook, and bonus online courses and certification for $1395.
register for instructor-led seminars schedule
Designed for Non-Engineering Professionals
Understand the jargon and buzzwords, technologies, protocols and standards, the underlying ideas and how it all works together - in plain English.
Vendor independent
This is the core knowledge set required in the telecom business, and will be a solid, productivity-enhancing start to any telecom or data network project or system.
Proven content
This material, its content, order, timing, analogies and examples have been tuned and refined over 20 years... and we constantly update it. Hundreds of people have rated this course "excellent".
Technically-qualified professional instructors
Our instructors hold Bachelor of Engineering degrees or equivalent and have decades of experience working in the field. They consistently receive the highest ratings across the board and written praise on student evaluations.
High-quality course materials
You will receive a 382-page high-quality manual, up-to-date and bringing together information impossible to find in one place anywhere else... sure to be a valuable reference for years to come.
Free Bonus: Online Courses & CTNS Certification included
Plus, you get as a free bonus the Certified Telecommunications Network Specialist (CTNS)
Certification Package
: all six online courses and the CTNS certification exams with unlimited repeats.
Free CTA Certification included
The Certified Telecommunications Analyst (CTA) certification exam is the final exam for Course 101. Pass it and get the prestigious Telecommunications Certification Organization CTA certification with certificate suitable for framing... or just write the 10-question test for each chapter to confirm your new knowledge.
Free Telecom 101 reference book included
AND, you get the 400-page Telecom 101 eBook as a free bonus.
Value Pricing
This three-day course is value priced at $1395. Compare to $1999 and up for lower quality and without the bonuses elsewhere.
Thousands have benefited
Thousands of people from organizations including AT&T, Verizon, Cisco, Intel and Microsoft, the GSA, CIA, IRS, FAA, and FBI, all branches of US Armed Forces, TELUS, Bell Canada, Qwest, Wells Fargo, Bank of America, TD Bank, Oneida Tableware, the SF Giants and many others who needed to be more effective in understanding and dealing with telecom and networking technology, services and applications have benefited from this course.
You'll get up to speed, demystify jargon and buzzwords, fill the gaps, understand the technologies, the underlying ideas and how it all fits together... knowledge you can't get reading trade magazines or talking to salespeople.
This investment will be repaid many times over, eliminating frustration at buzzword-filled meetings, increasing your efficiency, and helping ensure you make the right choices.
Our goal is to bust the buzzwords, demystify the jargon and instill structured understanding... in plain English. Register today to benefit from this career-enhancing course!
Free Bonus!
CTA Certification is included
Certified Telecommunications Analyst (CTA) certification from the
Telecommunications Certification Organization is included.
CTA Certification is the optional "final exam" for this course, concrete proof of your telecom knowledge for current or future employers. It's backed up with a certificate and a letter of introduction.
Aside from the certification, students find the chapter-by-chapter exams useful for measuring knowledge and ensuring key points are understood. details
Another Free Bonus!
Online Courses & Certified Telecommunications Network Specialist (CTNS) Certification
online telecom and networking courses
You also get the Certified Telecommunications Network Specialist (CTNS) Certification Package Unlimited Plan -the full set of Online Courses with unlimited course and exam repeats, a $219 value at no extra charge!  details
Not only are the Online Courses an excellent way to familiarize yourself with the topics before the seminar, they allow you to take a second pass through key topics or a refresher after the seminar, and feature pictures of equipment and additional lessons.
If you choose to write the optional course exams, you will also earn TCO CTNS certification, complete with certificate suitable for framing and letter of reference.
Another Free Bonus! Telecom 101 Reference Book
Telecom 101 textbook
But that's not all! You also get the Telecom 101 reference book in eBook format for free with this course. details
Telecom 101 covers telecom, datacom and networking from A-Z, organized in logical chapters covering all major topics, and written in our signature "Telecom for Non-Engineering Professionals" style.
Covering all of the topics in this course, Telecom 101 allows you to study in advance, and serves as an invaluable day-to-day handbook.
As a special added bonus, you can optionally get a printed copy of Telecom 101 in standard 7" x 9" softcover textbook format with high-quality paper, a laminated cover and professional binding for half price!  details on the half-price printed book offer
register for instructor-led seminars schedule
Telecom, Datacom and Networking for Non-Engineering Professionals
is a three-day modular course:
Day 1: Telecom Fundamentals, TDM, Fiber and Wireless
Understand POTS and the PSTN - the foundation for everything.
ILECs, CLECs, IXCs and resellers, POPs, MANs and collocations. The Last Mile.
Understand voice digitization, DS0-DS3, T1 and SONET, fiber optics and fiber rings.
A full chapter on wireless and cellular: GSM, TDMA, 3G CDMA, UMTS, 4G LTE, WiFi.
Day 2: Datacom and Networking Fundamentals, The Cloud and LANs
Datacom fundamentals: DTEs and DCEs, LANs and WANs, IP packets vs. MAC frames.
DSL, VDSL and Cable modems. Fiber to the neighborhood. Fiber to the business.
The "Cloud", network services and equipment: routers, muxes, switches.
Ethernet and LANs, LAN switches, cables, MAC addresses and VLANs
Day 3: IP and MPLS Data Networks and Services, VoIP and The Internet
A true understanding of the OSI layers and protocol stacks.
IPv4 address classes, DHCP, static and dynamic, public and private, NAT. IPv6.
Carrier packet networks. Routers, Customer Edge and Provider Edge.
Service Level Agreement, Class of Service and QoS. Service assurance.
MPLS - replacing Frame Relay and ATM. TCP/IP over MPLS. MPLS Services vs. Internet
Voice over IP. VoIP components. SIP. VPNs.
The Internet, ISPs, transit and peering. MIME. Domain names.
This training - and our superb instructors - consistently receive rave reviews on evaluations. 
Many attendees tell us that this is knowledge that they've been needing for years.  
Join us today!
 who should attend   •   prerequisites   •   tuition fee   •   how to register   •   course materials   •   course director
Course Content - Overview
Telecom, Datacom and Networking for Non-Engineering Professionals is organized into three modular parts: telecom, datacom and... networking. We’ll start at the beginning of the story, progress through key concepts in a logical order, and finish at the end.  Our goal is to bust the buzzwords, cut through the jargon and double-talk to put in place a clear, structured understanding of telecom, datacom, IP, MPLS and networking.
Part 1: Fundamentals of Telecommunications
The first part covers the Public Switched Telephone Network, equipment and call centers, the telecom business, carriers, digital voice transmission, T1, fiber and SONET backbones, and wireless ... the groundwork for understanding everything.
 • Understand telecom fundamentals:
 • Telephony and the telephone network
 • The telecom business, ILECs and CLECs
 • Digital transmission systems and services
 • Wireless telecom: cellular to 4G and WiFi
 • Fill in the gaps in your knowledge.
 • Form a solid base on which to build.
What you will learn
 • The structure and operation of the telephone network.
 • What analog means. The voiceband. Loops and trunks. 
 • Plain Ordinary Telephone Service.
 • What CO switches, PBXs, IVRs, ACDs and modems do.
 • All about LECs, CLECs, IXCs and interconnections.
 • What digital means. What a DS0 is.
 • The difference between a DS1 and a T1.
 • DS3, T3, SONET, and ISDN. Time-Division Multiplexing.
 • What fiber is and how backbones are built with fiber.
 • Wireless and cellular concepts, terminology, standards.
Part 2: Understanding Data Communications
The second part covers datacom basics including the crucial concepts of IP packets and LAN frames; how modems work including wireless, DSL and cable modems, data over digital cellular, how digital circuits and services are provided, muxes vs. switches vs. routers, and finishes with LANs: building blocks for the Networking part.
 • Understand datacom fundamentals:
 • The components of a circuit
 • How data is organized for transmission
 • How data is actually moved from A to B.
 • Understand The Cloud.
 • How carrier circuits are actually provided.
 • Understand and compare different services.
 • Understand Ethernet and LANs.
What you will learn
 • Circuit components, DTEs and DCEs.
 • Common configurations: LANs and WANs.
 • An overview of binary and hex. ASCII and Unicode.
 • Frames and packets. Ethernet MAC frames, IP packets.
 • Modems: modulation concepts, wireless, DSL, Cable
 • Network equipment: switches vs. muxes vs. routers.
 • The Network "Cloud" - and what's in the cloud.
 • LANs: Ethernet, MAC addresses, cable categories.
 • Ethernet switches and VLANs.
Part 3: Understanding IP and Networking
The third part brings it all together with a structured discussion of networking: OSI Layers, protocol stacks, routers, IP addresses, carrier packet services, MPLS, Voice over IP (VoIP) and VPNs, the Internet, and finishes with a top-down review and templates for mainstream solutions you can put to immediate use.
 • Understand networking fundamentals as
   well as current practical technologies,
   services and solutions.
 • Understand protocol stacks and OSI,
   IP addressing and routers
 • Understand carrier packet network services
 • Gain an overview of Voice over IP and
    how VoIP connects to the PSTN.
 • Understand Internet structure and operation.
 • Learn technology deployment steps.
What you will learn
 • Truly understand the OSI layers and protocol stacks.
 • Routers, IPv4 address classes, DHCP, private addresses.
 • NAT for sharing network connections
 • IPv6 address types and IPv6 address assignment.
 • Carrier packet networks, Customer Edge & Provider Edge.
 • Service Level Agreements and traffic profiles
 • Bandwidth-on-demand and Virtual Circuit concepts.
 • MPLS as the replacement for Frame Relay.
 • How TCP and IP are used with MPLS.
 • The components of a Voice over IP (VoIP) system.
 • How VoIP connects to the PSTN.
 • IP VPNs and MPLS VPNs
 • The history, structure and operation of the Internet.
 • ISPs, domain names, MIME and Base-64
 • Practical mainstream solutions for networks.
Don't Miss This Opportunity!
The knowledge you will gain taking this course will put an end to buzzword-related frustration, improve your accuracy and efficiency and enhance your career prospects. This is the training you've been looking for to fill the gaps and get a solid grounding in all major topics in telecom, datacom and networking. Plus the high-quality course materials, certificate suitable for framing, bonus free textbook and value pricing... don't miss this opportunity. Register now!
Our Goal
Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.
How You Will Benefit
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 382-page workbook - a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use, plus a course completion certificate - and if you write the optional exams, Telecommunications Certification Organization certification attesting to your telecom, datacom and networking knowledge.
And don't forget: free unlimited access to Online Courses and optional CTNS certification, plus the Telecom 101 reference book.
Join us today to gain these career-enhancing knowledge skills!
register for instructor-led seminars schedule
Detailed Course Outline


The first part covers the Public Switched Telephone Network, equipment and call centers, the telecom business, carriers, digital voice transmission, T1, fiber and SONET backbones... the groundwork for understanding everything, plus wireless telecommunications from basic principles to 4G cellular, WiFi and satellite..

1. Fundamentals of Telephony

Whether you're interested in telecom, datacom, wireless, Wide Area Networking or Voice over IP, everything begins with the Public Switched Telephone Network and Plain Ordinary Telephone Service. We'll begin with a model for the PSTN, explaining analog circuits and circuit switching, as well as common telephony buzzwords and jargon, and an overview of SS7.

A. History of Telecommunications

B. The Public Switched Telephone Network (PSTN)

C. Analog Circuits

D. What is Sound?

E. The Voiceband

F. Plain Ordinary Telephone Service (POTS)

G. DTMF Address Signaling

H. Signaling System 7 (SS7)

2. Telecom Equipment

We’ll round out our discussion of telephony with a practical overview of different types of equipment that can be connected to the telephone network. Without bogging down on details, we'll sort out switches, PBXs, ACDs, IVRs, Call Centers and modems, including a discussion of DSL and how it is provided.

A. Telephone Switches

B. PBXs vs. Centrex

C. IVRs, ACDs and Call Centers

D. Modems




With a basic framework in place, we'll review the telecommunications business, including companies, alliances, services and competition, and understand how each organization fits into the picture, including the mature competitive environment: regional rings, POPs and MANs, CLECs and ILECs.

A. Domestic Carriers and Players
B. PSTN Switching Center Hierarchy
C. 1984: LECs, IXCs and POPs - Last Mile: Switched Access from ILEC
D. Competitive Carrier - Last Mile: Dedicated Line from ILEC
E. Competitive Carrier - Last Mile CLEC: Collocations and Cabling from the ILEC
F. Mature Competitive Carrier Network: Regional Rings, POPs and MANs


With the fundamental structure in place, we'll understand how - and why - voice is digitized. We'll discuss what is really meant by "digital" and explain DS0s, channels, the 64 kb/s rate and the DS0-DS1-DS3 digital hierarchy. We'll provide a practical overview of digital services, including T1, T3, SONET and ISDN. At a high level, we'll explore the different types of traffic that can be carried over these circuits, and how voice, data and video can be integrated.

A. Why Digital?

B. Analog and Digital: What Do We Really Mean?

C. Voice Digitization (Analog-Digital Conversion)

D. The Digital Hierarchy: DS0-DS3

E. Carrier Systems Overview: T1, T3, SONET, ISDN

F. Digital Circuit Applications

G. Integration: Voice, Video, Data


Time Division Multiplexing (TDM) and digital carrier systems are technologies at the heart of traditional telecommunications. Without getting bogged down on technical details, we'll use T1 as an example to explain multiplexers and how TDM and channels are implemented and what repeaters do. With concepts in place, we'll cover fiber optics, SONET rings and Dense Wave-Division Multiplexing (DWDM): the backbone of networks.

A. Channelized Time Division Multiplexing

B. TDM Example: T1 Carrier System

C. Multiplexers

D. Framing and Channels

E. Pulses and Repeaters

F. How T1 is Actually Provided

G. Fiber Optics and Fiber Cables

H. SONET and DWDM: Core Networks

I. International Digital Hierarchies

6. WIRELESS telecommunications

We'll round out your knowledge of telecom fundamentals with wireless. We'll cover jargon and buzzwords in the mobility business, the idea of cellular, and sort out different cellular technologies, including analog, PCS and 3G and understand CDMA vs. TDMA/GSM and how we are headed toward a global 4G standard called LTE. We'll conclude with an overview of WiFi and satellite communications .

A. Wireless
B. Mobile Networks
C. Cellular Radio
D. Second Generation: Digital Cellular
E. Digital Cellular: Voice
F. Internet Access via Cellular
G. Spectrum-Sharing Technologies: FDMA, TDMA, CDMA, OFDMA
J. Wireless LANs and WiFi
K. Satellite Communications


The second part covers datacom basics including the crucial concepts of IP packets and MAC frames; all about modems including DSL and cable modems, the Network Cloud, network equipment muxes vs. switches vs. routers, and finishes with Ethernet LANs and VLANs.


We'll begin the second part of the course by introducing a model for data circuits, reviewing each component in the model, and exploring practical examples of circuit and network configurations. With this framework in place, you'll be able to categorize and compare different types of equipment and circuit configurations.

A. Data Circuit Model: DTEs and DCEs

B. Analog and Digital Data Circuits

C. Serial and Parallel

D. Multidrop Circuits




In this chapter, we'll put in place a solid understanding of the key concepts of IP packets and LAN frames, ensuring that you have a solid foundation on which to build an understanding of routers, bandwidth-on-demand services and the Internet.

A. Formatting Data for Communication: Essential Functions
B. Binary and Hexadecimal
C. Character Coding: ASCII and Unicode
D. Start / Stop / Parity
E. Frames
F. Packets
G. Packets and IP Addresses vs. Frames and MAC Addresses
H. IP Packets

9. MODEMS: voiceband, radio, dsl and cable

In this chapter, we'll learn how modems transmit 1s and 0s over 'analog' circuits, then understand voiceband modems, wireless modems, DSL and VDSL vs. Cable modems on CATV systems.

A. Data over the Voiceband
B. Representing Data in a Frequency Channel
C. Modulation Techniques: ASK, FSK, PSK, QPSK, QAM
D. Jargon and Buzzwords: Baud Rate, Half-Duplex
E. DSL Technologies: Beyond the Voiceband
F. Dial-up vs. DSL Connectivity
G. VSDL Technologies and Speeds
H. Cable TV Distribution Systems
I. Cable Modems


In this chapter, we'll explore the Network Cloud, why someone would draw a picture of a cloud to represent a network, then look inside the cloud and understand what is really going on. We'll show you the three basic kinds of services available, and the circuits and equipment used to actually provide these services… highly useful knowledge when evaluating, ordering or troubleshooting carrier services. We'll introduce the idea of statistical multiplexing and bandwidth-on-demand to contrast routers and multiplexers, and to prepare for the discussion of packet networks and services in Part 3.

A. Anatomy of a Digital Service
B. Inside the Network Cloud
C. Network Equipment: How and Where Each Is Used
D. Channelized TDM vs. Statistical TDM
E. How Circuits are Actually Provided


LANs are the standard method of implementing circuits in-building. We'll complete this Part with a basic, solid understanding of LANs: Ethernet and the original idea of a bus, how this changed to Gigabit Ethernet connected with LAN switches. You'll learn about categories of cables, hubs and switches. We'll conclude interconnecting LANs using routers and TCP/IP to form a WAN… leading in to Part 3. 

A. Bus Topology
B. 802.3 and Ethernet
C. Evolution of Ethernet
D. Gigabit Ethernet
E. LAN Cables: Category 5, 5e and 6
F. Repeaters and Bridges
G. Ethernet Switches and VLANs
H. Interconnecting LANs with Routers

The third part brings it all together with a structured discussion of networking: protocol stacks, routers, IP addresses, IPv6, MPLS and carrier packet networks and services, Voice over IP (VoIP) and VPNs, the Internet, and finishing with a top-down review and templates for mainstream solutions you can put to immediate use.

12. the osi layers and protocol stacks

Standards and protocols play a key role in understanding networks and all of the functions required to implement services and applications over a network. We'll begin the third part with the ISO Open Systems Interconnect 7-layer reference model, establishing a structure for understanding how everything fits together. You'll learn what a layer is, the purpose of each layer, protocols including TCP/IP used to implement layers, and learn how a protocol stack really works.

A. Protocols and Standards
B. The ISO OSI 7-Layer Reference Model
C. Understanding the Layers, One-by-One
D. Protocol Stacks
E. Protocol Stacks in Operation: The FedEx Analogy
F. Babushka Dolls
G. Key Standards Organizations


With a structure in place for discussing what we need to do, we'll understand how networks are implemented. We begin with the simplest framework, a private network, to understand routing and bandwidth on demand. We'll introduce the term Customer Edge router and examine the functions performed by a router. Then we will cover IPv4 addressing: IPv4 address classes, static vs. dynamic addresses and DHCP, public and private addresses and NAT. Then we'll review IPv6, and how IPv6 addresses are allocated and assigned, and types of IPv6 addresses.

A. Review: Integrating Services by Channelization
B. Efficient Use of Capacity for Bursty Traffic
C. Simplest Framework: Private Network
D. Routers and Customer Edge (CE)
E. IPv4 Address Classes
F. Dynamic Addresses, Static Addresses and DHCP
G. Public and Private IPv4 Addresses
H. Network Address Translation
I. IPv6
J. IPv6 Address Allocation and IPv6 Address Types


Going forward, IP packet-based services will be used for everything, including phone calls and television. However, traffic management methods are required to be able to guarantee performance on an IP network… and this is MPLS. We'll begin with carrier packet network basics, identifying Provider Edge (PE), Customer Edge (CE), access and core, and the important concept of a Service Level Agreement. Then we'll understand MPLS, by first understanding virtual circuits and traffic classes, then previous methods Frame Relay and ATM, then the current MPLS. We'll conclude the discussion by comparing "MPLS Services" to Internet service.

A. Carrier Packet Network Basics
B. Service Level Agreements
C. Provider Equipment at the Customer Premise
D. Virtual Circuit Technologies
E. Packet-Switching using Virtual Circuits
F. Frame Relay using Virtual Circuits
G. TCP/IP over Frame Relay
H. Frame Relay Performance: CIR and BIR
I. QoS Requirements for Voice over IP
M. "MPLS Service" vs. Internet Service

15. ip network services: voice over ip (VoIP) and VPNs

In this chapter, we focus on two primary services that can run on an IP/MPLS network: voice and secure data communications. We'll begin with an introduction to Voice over IP components, jargon and buzzwords, and understand how VoIP will mesh with the PSTN covered in Part 1. Then we'll cover secure data communications: Virtual Private Networks and three ways of implementing VPNs.

A. Voice over IP (VoIP) Components, Jargon and Basic Operation
B. Net to Phone Voice over IP
C. Internet Telephony from LEC / CATV
D. Managed-IP Telephone Service and SIP Trunking
E. Customer-Premise-Based VPN
F. Carrier IP VPNs
G. Carrier MPLS VPNs


Let's not forget the Internet! In this chapter, we'll review the Internet's past and present, understand what an ISP does, and gain a real understanding of TCP and IP. We'll review HTML, HTTP, secure web pages, Web servers and browsers, and details like the Domain Name System, MIME and Base-64 encoding.

A. Internet History
B. Internet Basics
C. Internet Service Providers (ISPs)
D. Domain Name System
E. MIME and Base-64 encoding
F. The World Wide Web, HTML, HTTP, HTTPS and SSL


The final chapter brings all of the concepts together with a top-down review. You'll learn valuable insight in how technology should be deployed, and review telecom, datacom and networking technologies, services and solutions. We'll conclude with a view toward the future: the IP Packet-Switched Telecommunications Network (IP-PSTN).

A. Technology Deployment Steps
B. Requirements Analysis and High-Level Design
C. Review: Circuits and Services
D. Access and Transmission Technology Roundup
E. MPLS and Native IP Services

Don't miss this opportunity
The knowledge you will gain taking Telecom, Datacom and Networking for Non-Engineering Professionals, complete with its certification will put an end to buzzword-related frustration, improve your accuracy and efficiency and enhance your career prospects.
If you've read this far, you know by now that this is the training you've been looking for to fill the gaps, get up to speed, and build a solid base in all major telecom, datacom and networking topics.
Add to this the high-quality course materials, certification and certificate suitable for framing, bonus free textbook and value pricing...
Don't miss this opportunity!  Invest in yourself and your career and register for this course now.
register for instructor-led seminars schedule
Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery.  I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately.
Rusty Walther,
Vice President,
Client Services,
AboveNet Communications
"Incredibly Effective"
The selection of material – the order of its presentation – the way it was presented... incredibly effective at presenting concepts and ideas – uses great analogies and stays on topic.
Susan Lennon, Nortel
"Truth In Advertising"
The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!
Gary Lundberg,
Copper Mountain Networks
Learned IP addressing, routing - useful directly for my career. Awesome job explaining things in multiple ways so that the relationships made sense.
Will Zoldak, Sales
Sentenia Systems
"Best Course Ever"
Best course we have ever had onsite at 3Com
"Perfect Content"
Perfect content; well organized, well paced, building block approach,
resulted in a very nice cathedral.
Jim George,
"Course Was Excellent"
Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding – a very valuable reference.
Kieran Delaney,
Maritime Life
"I Feel More Confident"
I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident.
Judith Myers,
"Built Up The Knowledge Layers Properly"
Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly.
Jim Geiss,
"Filled In a Lot of Gaps"
Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar.
Kirk Kroeker,
IEEE Computer Society
"Very Easy to Understand"
Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing.
Orlando Jasso,
AboveNet Communications
"Understanding is Now CLEAR"
Layman's terms with humor was very relaxing – helped me concentrate... understanding is now CLEAR ... the manual will be very helpful.
Linda Côté,
Bell Canada
"Best Instructor"
Best instructor I have had on a course – excellent explainer in layman terms, not techie terms.
Susan Coleman,
Bell Sygma
"Best Course Materials Ever"
Best course materials ever; the full text descriptions are invaluable.
Course filled in so many gaps for me. Bravo!
Ross Brooks,
"Best I've Encountered"
Outstanding! The best I've encountered, and I've attended many seminars.
Bob Gibbons,
WMX Technologies
In addition to the high-quality 382-page course materials, you will also receive as a free bonus an electronic copy of our acclaimed textbook Telecom 101.
400 pages, 175 diagrams and 25 years of knowledge in one book, yours free.
claim your bonus
Every course comes complete with high-quality 382-page course materials in a bound workbook / textbook that's been called the best on-the-job reference tool around.
Written in plain English, this easy-to-use reference includes copies of all graphics PLUS extensive detailed text.
Topics are organized in logical groups to give you easy reference after the seminar to the practical experience, theoretical background, and unbiased information on industry technologies, products and trends you'll need.
With numerous chapters covering all major topics, you'll obtain an invaluable resource impossible to find anywhere else in one book.
You can get a sneak preview of course materials via the tutorials.
This course is for those needing to fill in the knowledge gaps, understand the buzzwords and jargon, popular technologies like Ethernet and TCP/IP, and more importantly, understand the ideas behind these technologies and understand how it all fits together.
Ideal for
NON-ENGINEERING PROFESSIONALS who are in need of a solid knowledge base to be more effective in dealing with technology projects and technical personnel.
Decision-makers and managers and anyone else who wants to understand what the "techies" are saying.
Anyone who wants to eliminate jargon- and buzzword-related frustration, understand telecom and networking concepts and how it all fits together.
Anyone willing to invest three days to obtain career-enhancing training, with certification and reference book.
There are no prerequisites for this course. We expect students will be reasonably intelligent, have a desire to learn - and are starting from the beginning of the telecom, datacom and networking story.
This high-quality, up-to-date course is value priced at only $1395 for the three days, including certification test, certificate and 384-page detailed course materials / reference book. Compare to $1999 and up for lower quality elsewhere.
Register online with our convenient automated system, or call us anytime to speak with a live person.
Eric Coll
Eric Coll, M.Eng., P.Eng.
Eric Coll is an international expert in telecommunications, data communications and networking and has been actively involved in the industry since 1983. He holds Bachelor’s and Master of Engineering (Electrical) degrees, and is licensed as a Professional Engineer in his home jurisdiction.
Mr. Coll has taught telecommunications technology and data communications training seminars to wide acclaim across North America since 1992, and has broad experience working as an engineer in the telecommunications industry.
He has worked for Nortel's R&D labs as a design engineer on projects including digital voice and data communications research and digital network equipment design; on satellite radar systems; Wide Area Network design for HMO applications; and many other projects in capacities ranging from detailed design and implementation to systems engineering, project leader and consultant.
Students consistently rate Eric excellent on course evaluations and specifically praise his broad and deep knowledge, his use of analogies to get ideas across, and his well-developed sense of humor.
Storm Connors
Storm Connors, M.S.
A graduate of Central Connecticut State College holding Bachelor's and Master's degrees, Storm started his career with Honeywell, and was key in Aetna Life and Casualty's Data Processing Education Program as instructor, developer, and manager, helping the program grow from nothing to over 50,000 student days/year.
For over twenty years, Storm has been a program developer and instructor, teaching numerous telecommunications technology seminars to rave reviews from thousands of students.
Jay McGuire
Jay McGuire, M.Eng.
Jay D. McGuire holds advanced degrees in engineering and has been a professional trainer since 1982.
Jay specializes in delivering instructor-led technical training covering the fields of telecommunications, data communications and networking, local area networks, and call center and customer care technologies.
His publications and training manuals use a highly graphical approach to teaching technical concepts to non-technical audiences from a wide range of corporate environments.
Jay has held past positions as a telecommunications manager for a Fortune 100 insurance company and as a digital design engineer.
He is "one of the best" in the technical training business.
Richard Olsen
Richard Olsen, B.S.E.E., P.E.
Richard Olsen holds a B.S. in Electrical Engineering and has over 36 years of professional engineering and teaching experience.
Richard held senior management and engineering positions at Southwestern Bell for over 20 years. He has served as an instructor for numerous major companies as well as being an Adjunct Professor and Executive-in-Residence in the Master of Science in Telecommunications Management degree program, Oklahoma State University.
Richard is a member of the MSTM Industry Advisory Board, Oklahoma State University, the National Society of Professional Engineers, the Oklahoma Society of Professional Engineers and the IEEE.

Richard consistently receives excellent ratings across the board on student evaluations, with many comments specifically praising his knowledge and thoroughness in making sure everyone understands the topics.

"Really appreciated"
I really appreciated the Telecommunications training course provided by Teracom Training Institute.
For me the class was a refresher for some things I learned while in school for my Bachelors in Computer Networking, yet I did learn a lot and understand things better, so that I am now able to tie everything together to understand all the facets of Telecommunications.
Many of the acronyms, technologies, network designs and services - I would have no idea what they meant if it were not for this class. Thanks, I really enjoyed it.
Natasha White
West Chester PA
"The instructor was the best I ever had"
Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT.
Serena Laursen,
Extremely beneficial. Instructor and content were excellent. Extremely knowledgeable and excellent delivery.
Lynn Teague
British Telecom
"Very Beneficial"
Helped me fill in many gaps between information I had heard and didn't know. VoIP - I now get it!
Pattie Clifford, owner
TriStar Telecom Inc.
"Definitely recommended"
I would definitely recommend this course. Business Analysts and Project Managers that work with Telecom and Datacom groups would benefit tremendously.
Susan Martin,
CB Richard Ellis
Grapevine TX
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