|
Course Selection Wizard
|
|
| Use this page to help decide which course(s) are best for you! |
| |
Course Number,
Title and Duration |
Description |
Comment |
Related
DVD-video CBT
|
Related Textbook
|
|
|
|
|
|
COURSE 101
TELECOM, DATACOM AND NETWORKING FOR NON-ENGINEERS
(3 days) |
An
intensive training course designed for
non-engineering professionals, covering virtually all aspects of telecommunications, datacom, IP and networking, from fundamentals and jargon to the latest technologies. |
Our most popular course. Provides a solid grounding in everything telecom, datacom and networking. |
|
|
|
|
|
|
|
COURSE 110
Understanding IP Telecom: IP, VoIP and MPLS for Non-Engineers
(3 days) |
An intensive course covering virtually all aspects of VoIP and IP networking, designed for professionals who need to learn to speak IP. |
The "next" course. Builds on knowledge of traditional telecom. Covers fiber, cable and VDSL through LANs and VLANs to IP subnets and routing to QoS and IP security, PLUS a solid base in VoIP, including standards and protocols, architecture choices, codecs, SIP, PBX replacement, carrier interconnect and everything between.
|
V3, V4, V5
and
V8-V10
(VoIP PACKAGE)
|
|
|
|
|
|
|
COURSE 130
UNDERSTANDING VOIP
(2 days) |
Geared for non-technical professionals needing to understand VoIP: jargon and buzzwords, concepts and components, protocols, technologies and architecture choices, why an organization would implement VoIP – and how to go about doing it. |
VoIP for managers and administrators.
More on VoIP and SIP applications and less on IP than Course 110.
Formerly Course 301. |
|
|
|
|
|
|
|
COURSE 150
IP CALL CENTER TECHNOLOGY
(2 days) |
Get up to speed on IP in the call center with a complete, unbiased picture and a thorough understanding of the technologies, benefits, issues, migration and integration strategies, vendors and practical templates you can put to immediate use. |
Amazingly comprehensive. Essential for anyone upgrading a contact center to a VoIP system, or embarking on IM, chat or anything else IP in the contact center.
|
|
|
|
|
|
|
|
|
COURSE 120
UNDERSTANDING WIRELESS
(2 days)
|
Designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies: Wi-LAN, cellular, 3G, 1XEV-DO, wireless web. |
Wireless access technologies: 802.11 wireless LAN + cellular from analog to 1XEV-DO 3G and wireless web.
Formerly Course 201. |
|
|
|
| |
| Selection Wizard |
|
|
| If this describes your situation |
Take this course |
|
|
| I've learned on the job, but never got formal training and would like to fill in the gaps in my knowledge. |
Course 101 |
| We have a mix of traditional and VoIP equipment, circuits and services. I have to get up to speed on all of this. |
Course 101 followed by Course 130 (management)
Course 101 followed by Course 110 (technical) |
| I sit in meetings where 'technically advantaged' people speak in jargon and buzzwords, most of which go right over my head.
It is very frustrating. I want to change this. |
Course 101 then for VoIP, Course 130 |
I already know telecom; I need to get up to speed on IP
and VoIP |
Course 110 |
My company is deploying VoIP. I need to learn about VoIP;
I don't need to know so much about the network. |
Course 130 |
| We are looking at implementing VoIP in our Call Center. |
Course 150 |
| I need to start at the beginning and get a solid grounding. |
Course 101 |
| I'm looking for a reasonably advanced IP course. |
Course 110 |
| I need to understand broadband wireless on cellular networks and 1XEV-DO |
Course 120 |
| I am new to the telecom world. |
Course 101 |
| I want to understand VLANs, subnets and L2/L3 switches |
Course 110 |
| I need to understand MPLS, Diff-Serv and IP QoS |
Course 110 |
I am involved in VoIP product development and marketing
and need to understand VoIP |
Course 130 |
| I need to learn all of this stuff! |
Course 101 |
| I'm looking for a general overview and update |
Course 101 |
| I need a good survey course on wireless. |
Course 120 |
| I need to understand DS0s |
Course 101 |
| How do I implement IM in a contact center? |
Course 150 |
| I want to understand the OSI Layers |
Course 101 |
| I need to learn datacom |
Course 101, followed by Course 110 (for some advanced IP) |
| I am interested in IP security: firewalls, VPNs, IPsec |
Course 110 |
| I need to learn VoIP jargon and buzzwords |
Course 130 (VoIP)
Course 110 (VoIP + IP)
|
| I need to get up to speed on SIP, presence and IP call flow |
Course 130 |
| I need to know the basics |
Course 101 |
| I need a course on wireless LANs / hotspots / 802.11 |
Course 120 |
| I'm looking for a basic IP course |
Course 101 |
I've already attended Course 101. It was great.
What's the next course I should take? |
Course 110 |
| I want to learn about the strategic and business implications of convergence and presence |
Course 130 |
|
| |
| Need more guidance? Feel free to give us a call or send us a message. |
| |
| |
|
|
|
|
