COURSE SELECTION WIZARD

Course Number, Title and Duration	Description	Comment	Related DVD-video	Related Textbook

COURSE 101 TELECOM, DATACOM AND NETWORKING for Non-Engineering Professionals (3 days)	An intensive training course designed for non-engineering professionals, covering virtually all aspects of telecommunications, datacom, IP and networking, from fundamentals and jargon to the latest technologies.	Our most popular course. Provides a solid grounding in everything telecom, datacom and networking.	V1-V6 (CORE TRAINING PACKAGE 2)	TELECOM 101

COURSE 110 IP, VoIP and MPLS for the Non-Engineering Professional (3 days)	An intensive course covering virtually all aspects of VoIP and IP networking, designed for professionals who need to learn to speak IP.	The "next" course. Builds on knowledge of traditional telecom. Covers fiber, cable and VDSL through LANs and VLANs to IP subnets and routing to QoS and IP security, PLUS a solid base in VoIP, including standards and protocols, architecture choices, codecs, SIP, PBX replacement, carrier interconnect and everything between.	V3, V4, V5 and V8, V9, V10

COURSE 115 IP/MPLS Networks and Services for Non-Engineers (2 days)	A two-day comprehensive overview and update on today's IP telecom networks and services, from demystifying the network "cloud" to MPLS, service levels, transit and everything inbetween.	This totally new and up-to-date course focuses on the new telecom network: IP and MPLS, bringing both those with knowledge of traditional telecom and newcomers to the field up to speed on the IP/MPLS network, circuits, protocols, services and players.
COURSE 116 IPv6 (2 days)	A two-day comprehensive overview of IPv6, its structure and features, with a broad review and discussion of areas and issues that must be addressed in planning for deployment of IPv6.	Ensuring you have a solid, comprehensive big-picture view of what IPv6 is, its important new characteristics compared to IPv4 besides longer address fields, how it will affect you, and a broad understanding of areas and issues that must be addressed only makes sense.

COURSE 130 UNDERSTANDING VOIP (2 days)	Geared for non-technical professionals needing to understand VoIP: jargon and buzzwords, concepts and components, protocols, technologies and architecture choices, why an organization would implement VoIP - and how to go about doing it.	VoIP for managers and administrators. More on VoIP and SIP applications and less on IP than Course 110. Formerly Course 301.	V8-V10 (VoIP PACKAGE)

COURSE 120 UNDERSTANDING WIRELESS (2 days)	Designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies: Wi-LAN, cellular, 3G, 1XEV-DO, wireless web.	Wireless access technologies: 802.11 wireless LAN + cellular from analog to 1XEV-DO 3G and wireless web. Formerly Course 201.	V6

COURSE 150 IP Call Center Technology (2 days)	Get up to speed on IP in the call center with a complete, unbiased picture and a thorough understanding of the technologies, benefits, issues, migration and integration strategies, vendors and practical templates you can put to immediate use.	Amazingly comprehensive. Essential for anyone upgrading a contact center to a VoIP system, or embarking on IM, chat or anything else IP in the contact center.

Selection Wizard


If this describes your situation	Take this course

I've learned on the job, but never got formal training and would like to fill in the gaps in my knowledge.	Course 101
We have a mix of traditional and VoIP equipment, circuits and services. I have to get up to speed on all of this.	Course 101 followed by Course 130 (management) Course 101 followed by Course 110 (technical)
I sit in meetings where 'technically advantaged' people speak in jargon and buzzwords, most of which go right over my head. It is very frustrating. I want to change this.	Course 101 then for VoIP, Course 130
I already know telecom; I need to get up to speed on the IP network and MPLS services... not so much VoIP.	Course 115
I already know telecom; I need to get up to speed on IP and VoIP	Course 110
My company is deploying VoIP. I need to learn about VoIP; I don't need to know so much about the network.	Course 130
We are beginning an IPv6 project. Help! I need to be sure I am aware of the issues and best practices.	Course 116
We are looking at implementing VoIP in our Call Center.	Course 150
I need to start at the beginning and get a solid grounding.	Course 101
I need to get up to speed on IP and MPLS. I don't really need voice.	Course 115
I'm looking for a reasonably advanced IP course.	Course 115 or Course 110
I need to understand broadband wireless on cellular networks and 1XEV-DO	Course 120
I am new to the telecom world.	Course 101
I want to understand VLANs, subnets and L2/L3 switches	Course 115 or Course 110
I need to understand MPLS, Diff-Serv and IP QoS	Course 115 or Course 110
I am involved in VoIP product development and marketing and need to understand VoIP	Course 130
I need to learn all of this stuff!	Course 101
I'm looking for a general overview and update	Course 101
I need a good survey course on wireless.	Course 120
I need to understand DS0s	Course 101
How do I implement IM in a contact center?	Course 150
I want to understand the OSI Layers	Course 101 or Course 115
I need to learn datacom	Course 101, followed by Course 110 (for some advanced IP) or Course 115
I am interested in IP security: firewalls, VPNs, IPsec	Course 110
I need to learn VoIP jargon and buzzwords	Course 130 (VoIP) Course 110 (VoIP + IP)
I need to get up to speed on SIP, presence and IP call flow	Course 130
I need to know the basics	Course 101
I need a course on wireless LANs / hotspots / 802.11	Course 120
I'm looking for a basic IP course	Course 101 or Course 115
I've already attended Course 101. It was great. What's the next course I should take?	Course 110 or Course 115
I want to learn about the strategic and business implications of convergence and presence	Course 130

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