Course 130
Voice over IP, SIP, Security, 5G and IoT

Course 130 Voice over IP, SIP, Security, 5G and IoT is a two-day vendor-independent course for non‑engineers covering VoIP and SIP, a comprehensive survey of security, and 5G and the Internet of Things (IoT), finishing with examples of cool applications like Platooning on Interstates and Smart Cities.

You’ll get up to speed on the fundamentals of Voice over IP, the components of VoIP phone systems and what each does. We’ll demystify VoIP by understanding how voice is packetized, how packets move end-to-end, how the voice is re-created at the far end… and what it sounds like with packets missing.

We’ll cover Internet VoIP for individuals, and business VoIP phone systems: call managers, softswitches, hosted PBXs, cloud services and SIP trunking. We’ll finish the VoIP portion of the course with carrier connections, and a “final exam” to confirm your knowledge, in groups, open-book.

On Day 2 is a comprehensive survey of security risks and measures: phishing and extortion, network security, ports and packet filtering, firewalls, public key encryption, passwords and fingerprints, digital certificates and HTTPS, Wi-Fi security, viruses, trojans, zero-day exploits and VoIP security… in plain English.

We’ll get you up to date on 5G and New Radio, with its immediate benefit (40% more b/s than LTE) and how it is being deployed on 700 MHz, 800 MHz and the new 2.5 GHz and 3.5 GHz bands, plus cool bleeding-edge ultra-broadband millimeter-wave applications.

You'll learn about the current state of 5G handsets including the Qualcomm Snapdragon X55 chip that will be in the first wave of 5G smartphones.

We’ll finish with the Internet of Things: what the Things are, how and what they might communicate, a computer in every Thing, and examples of VoIP-data convergence, IoT and 5G applications like platooning: cars in road trains on the Interstate, ultra low-power tracking, Smart Cities and more.

Course Overview

Course 130 adds VoIP and SIP, Security, 5G and IoT on top of the core knowledge gained in Course 101.

Part 1: VoIP and SIP

The first six chapters of this course are devoted to Voice over IP and SIP.  You will get up to speed on Voice over IP, what SIP is and how it works, all of the jargon, buzzwords and concepts, SIP Trunking, and sort out pros and cons of VoIP systems: Softswitch / Call Manager vs. Hosted PBX vs. IP Centrex vs. Cloud Service.

1. VoIP Systems, Components, Standards, Jargon and Buzzwords
2. VoIP for Individuals
3. VoIP Implementations for Businesses
4. SIP and Call Flow in the IP World
5. Voice Quality
6. VoIP Carrier Services

Part 2: Security

Communication and security go hand-in-hand, so next is a comprehensive overview of security, the threats to networks, information and systems, the measures that can be taken, and best practices.

7. Security Risks and Measures

Part 3: 5G and IoT

The course wraps up with upcoming technologies, including 5G wireless and the Internet of Things: how everything from toasters to self-driving trucks to human brain implants will be online.

8. 5G: New Radio and New Spectrum
9. IoT
10. Application Examples: 5G, IoT and Convergence

We'll bust the buzzwords, explain the jargon and instill structured understanding... career-enhancing knowledge that lasts a lifetime.

This is an easy sell with management: your increased efficiency, productivity and informed decision-making will repay the cost of the training many times over.

You get a comprehensive 300-page student manual with copies of all graphics and detailed reference notes, sure to be a valuable reference for years to come.  TCO CVA Certification is also included.

Course 130 is Thursday and Friday of BOOT CAMP. You can take it as part of BOOT CAMP or on its own.

Free Bonuses! Online Courses and TCO Certification

The TCO Certified VoIP Analyst (CVA) Certification Package, with its six online courses and exams is included as a free bonus with Course 130. The online courses are an excellent way to take a second pass the topics, and include additional pictures of equipment and discussion. If you choose to write the optional exams, you can also earn the TCO CVA certification, complete with certificate suitable for framing and letter of reference.

If you attend BOOT CAMP (Course 101 and Course 130), the TCO Certified Telecommunications Analyst (CTA) and Certified Telecommunications Network Specialist (CTNS) Certification Packages with their online courses are also included!

Your Course Materials

No-one expects anyone to learn all of this in one shot!  For self-study after the seminar and day-to-day reference, every course comes with a comprehensive color printed student manual, a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.

At the seminar, you'll receive this comprehensive workbook / textbook that's been called the best on-the-job reference tool around.

Written in plain English, these easy-to-use course books provides clear graphics plus detailed text with topics organized in logical groups to give you a valuable reference with the practical experience, theoretical background, and unbiased information on technologies, products and trends you'll need.

With numerous chapters covering all major topics, you'll obtain an invaluable resource impossible to find anywhere else in one place.

The optional professionally-bound companion reference textbook Telecom 101 is available at half price.

Seven Reasons to Take This Course

Teracom's courses have been taught to wide acclaim since 1992 and are designed for the professional needing to fill the gaps, build a solid base of knowledge, and understand how it all fits together.

  1. Eliminate uncertainty and frustration in not knowing terms and technologies with a clear understanding of VoIP fundamentals, components, systems, standards, jargon and buzzwords.
  2. Get a 225-page high-quality bound student manual / textbook with detailed text notes, up-to-date and bringing together all of this information, impossible to find in one place anywhere else.
  3. Cut through the jargon and vendor hype to get unbiased explanations of mainstream choices for implementing VoIP, allowing you to make meaningful comparisons and informed decisions.
  4. Get a broad overview of security: network security, machine security, OS security, app security, information security, communication security, the risks, measures and best practices.
  5. Get up to date on 5G, New Radio, new spectrum, 5G handsets, and all the ways that everything will be online in the future from toasters to brain implants to self-driving transport trucks.
  6. Learn from the best. Teracom's instructors consistently receive highest ratings on student evaluations and specific praise of their ability to get ideas across, hold Bachelor of Engineering degrees or equivalent and have decades of experience working in the field.
  7. Get a VoIP certification. The TCO CVA Certification Package Unlimited Plan is included.
Understand the ideas, concepts, technologies and solutions, increasing your confidence and allowing you to make informed choices and meaningful comparisons – knowledge you can't get on the job, reading trade magazines or talking to vendors.

Who Should Attend

  • Professionals who need to get up to speed on VoIP and SIP.  Managers and planners.  Telecom system administrators.  Finance, tax and accounting personnel.  Software and support system developers.
  • Decision-makers and project managers who need to understand what the "techies" are saying.
  • Anyone who wants to eliminate buzzword frustration, understand VoIP concepts and how it all fits together.
  • Anyone who needs a comprehensive overview of security risks, measures and best practices.
  • Anyone interested in the swiftly-approaching next generation telecom, including 5G wireless and all of the different aspects of the Internet of Everything.
  • Anyone willing to invest two days to obtain career-enhancing training, with certification and reference book.

Here's What Seminar Attendees Like You are Saying

Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together… knowledge they've been needing for years. Here's a sampling of reviews and comments from people who have taken this course:

"Outstanding! The instructor had an outstanding knowledge and presentation."
- Larry Byrnes, NAVAIR, US Navy

"The instructor was very knowledgeable and made sure you understood the subject matter."
- G.M., Naval Undersea Warfare Center Newport

"Thank you again for the great training you provided. I made my superiors aware of how helpful and integral your training was in developing my understanding of the communications world, not to mention putting me a step ahead of the competition."
- Nyles Stockton-Davis, The United Companies

"I sat in on a round table at a conference yesterday where VoIP was discussed by Time Warner Cable and Vonage – and I understood most of their diagrams and explanations – something that would have been 'Greek' to me two weeks ago. Thank you."
- Bob Sabin, Tel Control, Inc.

"Thank you! Thank you! I just spent an entire day talking about Session Initiation Protocol. Thanks to the course, and your instruction, I was actually able to follow the presenter (who spoke so quickly that I'm sure she must have had an oxygen tank nearby!)"
- Janette Murray, Communications Analyst, Landstar System Holdings

Whether you work for an organization that is moving to VoIP, or a company that produces IP telecom or networking products or services – or just have to get up to speed on what all the rest of them are talking about when they say "softswitch", "call manager", "RTP", "G.711", "SIP", "Megaco" or "Transport Layer Security"…

"The instructor was very knowledgeable and explained things at a level that I could understand."
- K.J., Novozymes NA

"New technology - installing in new sites soon, and I needed to know everything that was taught. Lots of new/good information, and it was presented in an understandable format."
- Sharon H. Eastman, Kentucky Dept. of Labor

"The instructor was excellent and presented a good, entertaining approach to the subject."
- John P. Spinks, Lockheed Martin

"Gave me an overall understanding of the workings of VoIP. The instructor was very good – he was able to answer all questions and made the course interesting."
- Garry Waddell, Ricoh Corporation

"Made clear that which had previously been muddy."
- Nick Whittier, EPA

BOOT CAMP Option

boot camp

BOOT CAMP is Course 101 and 130 together to make a full week of training for non‑engineers, covering the whole telecom and networking picture from fundamentals to future trends.

The week begins with Course 101, three days of core training: telecom and network fundamentals, the Internet, cloud computing, web services and data centers, telecom services and digital media.  Then telecommunications technologies: wireless, fiber and copper; telecom carriers, equipment and interconnect, ending with networking: OSI layers, LANs and VLANs, IP addresses, carrier networks, MPLS and Class of Service.

This is followed by two-day Course 130 Voice over IP, SIP, Security, 5G and IoT, demystifying all aspects of VoIP, SIP and SIP trunking, followed by an extensive survey of security risks and measures, and ending with the current and future status of 5G, the Internet of Things and examples of cool convergence, 5G and IoT applications like Smart Cities and platooning.

Save $695 and get three TCO Certifications: BOOT CAMP is only $2495 for the full week, and includes CTNS, CVA and CTA Certification Packages with their online courses and optional exams. You may register for just the first three days (Course 101) or just the last two days (Course 130) as best meets your needs. But with the price savings, certifications and wall-to-wall training, the full week Telecom BOOT CAMP is a great opportunity.

Quality you can trust

Benefit from decades of knowledge, insight and experience distilled into clear lessons designed for non‑engineers, logically organized to build one concept on another… in plain English. Join our thousands of satisfied customers including:

we provide training to at&t             we provide training to verizon             we provide training to Bell Canada             microsoft             we provide training to intel             we provide training to cisco             GSA contract holder - pre-approved pricing and quality - supplier to the US Government             cox cable            

and the FBI Training Academy, US Marine Corps Communications School, US Army, Navy, Air Force and Coast Guard, the NSA and CIA, IRS, FAA, DND, CRA, CRTC, RCMP, banks, power companies, police forces, manufacturers, government, local and regional telcos, broadband carriers, individuals, telecom planners and administrators, finance, tax and accounting personnel and many more from hundreds of companies. Teracom's GSA Contract GS-02F-0053X for supplying this training to the United States Government is your assurance of approved quality and value.

What You Will Gain

Demystify How Voice Moves in Packets

The best way to end buzzword and knowledge-gap frustration is to understand the fundamentals and build a solid vendor-independent knowledge base.

We'll start with a big-picture view, identifying the components of VoIP systems and what each does: VoIP phones, SIP, soft switches and gateways.

You'll learn all the steps involved in putting sound coming out of someone's mouth into IP packets, transporting the packets across the IP network, and reproducing the sound in someone's brain at the far end.

Then we'll put the theory into practice with a practical demonstration of Voice over IP over Wi-Fi in the classroom, to the Internet, to a cellphone in the classroom.

We'll trace the voice packets end to end through all of the devices, circuits and carriers involved, laptop to cellphone. Some people rate this part of the course the best!

Understanding how the packets move end-to-end gives you confidence and a solid knowledge base to build on; in the future, even if you're not familiar with the exact VoIP or SIP product someone is discussing, you'll still know what they are talking about.

VoIP for Businesses

After covering Internet VoIP for individuals, we'll compare and contrast all of the different configurations for business VoIP telephone systems.

We'll examine all of the different choices including premise softswitch, call manager, IP PBX vs. PBX replacement, hosted PBX, cloud services, SIP trunking, IP Centrex.

You'll also learn about Power over Ethernet for business phones and the recommended LAN configuration for VoIP.

Understand SIP Trunking and Carrier Connections

You'll learn what SIP trunking is, and how it replaces expensive PRI and PBX trunks with a lower-cost service that moves VoIP over an IP network between business locations, plus includes a gateway service for PSTN phone calls, saving money in two ways.

You'll learn how Session Border Controllers are used as the edge equipment to connect different VoIP networks, and all the functions the SBC does including SIP security.

We'll see how carrier networks connect via native VoIP. You'll also learn how the 1980s switched access tariffs for connecting a call between carriers using POPs and Tandem Access Trunks on channelized digital trunk carrier systems are still used in the US, Canada and many other countries… and why it will take time to evolve that to packets.

Learn About Voice Quality

Whether it is Skype or Skype for Business over the Internet, or a Cisco Call Manager and SIP trunking, call quality is of primary importance, particularly for the callers!

You'll gain useful knowledge of what affects VoIP quality and how problems can be corrected. You'll learn how voice quality is measured and factors that affect it including codec, delay, jitter and lost packets. We'll demystify how packets actually get delayed or "lost", and listen to the sound effects.

Get a Broad Survey of Security Risk Areas and Measures

Telecommunications allows information transfer; but can also be a venue for malicious attacks. We'll update your knowledge and fill the gaps with a wide survey of all things security, risks and measures, beginning with phishing and extortion emails, network security, firewalls and ports, encryption, authentication, certificates, Wi-Fi security, VPNs, viruses, trojans and exploits.

Get Up to Speed on 5G

You'll get up to speed on the current state of 5G, and learn about its immediate benefit: 40% more efficient than LTE.

We'll understand the design goals for 5G and review the New Radio spectrum allocations: 700 MHz, 800 MHz, 2.5 GHz and 3.5 GHz and millimeter-wave bands, and discuss the pros and cons and typical applications of each.

We'll finish with the Qualcomm Snapdragon X55 chip that is the enabler for the first wave of 5G smartphones… and commands a royalty of 3.25% of the retail price of a phone.

Understand IoT: The Internet of Things

We'll start off understanding exactly what "Internet of Things" would mean, why an engineer would call it "Things Communicating Over the Internet", what the Things could be, how and what the Things might communicate, how we get a computer in every Thing, and how we power every Thing.

Get Inspired with Application Examples: 5G, IoT and Convergence

We finish with application examples for VoIP, convergence, IoT and 5G with public safety interagency communications, Star-Trek-type personal communicators for hospitals, converged applications running on business VoIP phones, contact centers, platooning to make road trains of automobiles, ultra low-power monitoring and tracking, virtual reality and augmented reality and Smart Cities.

Gain Vendor-Independent Knowledge You Can Build On

The knowledge you gain taking this renowned training course is vendor-independent foundational knowledge in telecommunications, networks, IP, packets, fiber, wireless: fundamentals, technologies, standard practices, and how it all fits together.

You will be able to build on this proven knowledge base to quickly get up to speed for a particular project - then have the versatility to work on subsequent projects.

Not only will it eliminate buzzword frustration, the cost of this training will be repaid in improved accuracy and productivity gain many times over.

Teracom's proven instructor-led training courses have been developed and refined over many years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others… and are totally updated for the 2020s.

Register today to get this career-enhancing addition to your knowledge skills!

Tuition Fees

This high-quality, up-to-date course is value priced at only $1295, including a 224-page printed color course book, and bonus TCO Certified VoIP Analyst (CVA) Online Courses and Certification Exam with unlimited repeats and no time limits (value $459).

Save $695 if you register for BOOT CAMP (Course 101 + 130), and get CTNS, CVA and CTA Certifications.

Part 1: VoIP and SIP

The first six chapters of this course are devoted to Voice over IP and SIP. You will get up to speed on Voice over IP, what SIP is and how it works, all of the jargon, buzzwords and concepts, SIP Trunking, and sort out pros and cons of VoIP systems: Softswitch / Call Manager vs. Hosted PBX vs. IP Centrex vs. Cloud Service.

1. VoIP Components, Systems, Standards, Jargon and Buzzwords

We'll start with VoIP jargon and buzzwords, basics of communicating voice in IP packets, what the components of VoIP systems are and what each does: soft switches, media servers, gateways and terminals, plus the main standards and protocols used in VoIP systems. The last lesson is "where this is headed": what will people have as basic "telephone" service 20 years from now.

  1. The Big Picture
  2. VoIP System Components
    1. Terminals
    2. Voice in IP Packets
    3. Softswitches / SIP Servers / Call Managers
    4. Media Servers and Unified Messaging
    5. Gateways
    6. LANs and WANs
  3. Key VoIP Standards
  4. Where This is Headed: Broadband IP Dial Tone

2. VoIP for Individuals

"Voice over IP" can happen in many different ways. We'll begin understanding VoIP phone calls with how it all started: VoIP between individuals over the Internet. You'll learn how Internet VoIP telephone service works with a practical demonstration of Voice over IP over the Internet to a Landline (Google Hangouts). We'll trace the voice packets end to end through all of the devices, circuits and carriers involved, from a laptop in the class to the Internet then back to a cellphone in the class.

  1. Internet Telephony: Computer-Computer VoIP over Internet
  2. Internet Telephony Example: Skype
  3. VSPs: Internet to Phone e.g. Google Hangouts
  4. Class Exercise: Trace a Phone Call from Laptop to Cellphone
  5. VSP: Internet VoIP with PSTN Phone Number e.g. Vonage
  6. VoIP Becomes the New POTS

3. VoIP Implementations for Businesses

We will compare and contrast all the different choices for a business VoIP phone system: upgrading an existing PBX, replacing the PBX with a Call Manager / softswitch; implementing a Hosted PBX; using Softswitch as a Service, Cloud-based services, and IP Centrex from the phone company. You'll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options.

  1. VoIP-Enabled PBX and Migration Options
  2. Premise Softswitch / Call Manager: PBX Replacement
  3. Hosted PBX and Cloud Services: Softswitch as a Service (SaaS)
  4. SIP Trunking
  5. IP Centrex
  6. Asterisk and Open-Source Softswitch Software
  7. Phone Powering and PoE
  8. LAN Configuration for VoIP

4. SIP and Call Flow in the IP World

SIP is the open, standard protocol for setting up Voice over IP telephone calls. All standards-based VoIP systems must adhere to the Session Initiation Protocol. It defines the procedure and messages to set up a phone call – or any other kind of communication. You'll learn what SIP is, how it works, demystify jargon like proxy server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. At the end of this, you'll understand how phone calls happen in VoIP telephone systems – maybe worth attending the course all by itself!

  1. What SIP is and What it Can Do
  2. Relationship to Other Protocols
  3. SIP URIs: "Telephone Numbers"
  4. Registration and Location
  5. Outbound Proxy
  6. Finding the Far End
  7. The SIP Trapezoid
  8. SIP Message Example
  9. How SIP Relates to Softswitches and Call Managers
  10. Relating PSTN Phone Numbers to SIP URIs
  11. Google Voice: Cloud SIP Services for Individuals

5. Voice Quality

Call quality is of primary importance, particularly for the callers! In this chapter, you'll learn what affects VoIP quality and how problems can be corrected. You'll learn how voice quality is measured and factors that affect it including codec, delay, jitter and lost packets. We'll demystify how packets actually get delayed or "lost", and listen to the resulting effects. We conclude with a practical checklist of tips and recommendations for ensuring success.

  1. Voice Packetization
  2. Measuring Voice Quality
  3. Factors Affecting Voice Quality
  4. Codecs, Compression and G.711
  5. Network Delay and Jitter
  6. RTP and UDP
  7. IP Networks: Layers 1-3
  8. Protocol Stack: RTP, UDP, IP, MAC
  9. Packet Loss and Sound Samples – In-Class Demo
  10. Testing and Troubleshooting Voice Quality
  11. Tips for Maximizing Voice Quality

6. VoIP Carrier Services

We round out the Voice over IP part of the course with connections to carriers, beginning with Class of Service (CoS) performance guarantees in Service Level Agreements (SLAs) and ending with selecting a VoIP carrier. We'll cover SIP trunking to replace PBX trunks for business phone systems; connecting with gateways and Megaco; and understand how cellular, cable, internet and incumbent carriers connect for PSTN VoIP phone calls.

  1. Class of Service (CoS)
  2. SIP Trunking
  3. VoIP at Carriers and Session Border Controllers
  4. PSTN VoIP Interconnection at the Toll Center
  5. PSTN Tandem Access Trunk Interconnection at the Toll Center
  6. Connecting with Gateways and Megaco
  7. Comparing Transmission Choices
  8. Selecting a VoIP Carrier

The VoIP section concludes with a Final Exam, fill-in-the-blanks to identify all the different pieces of information necessary to make a VoIP phone call happen, at each layer of the OSI Model. Don't panic: the class separates into groups to do the exam together, open book. It is a very useful tool to confirm BOOT CAMP knowledge gained up to this point in the week.

Part 2: Security

Communication and security go hand-in-hand, so next is a comprehensive overview of security, the threats to networks, information and systems, the measures that can be taken, and best practices.

7. Security Risks and Measures

The more things that are connected, the more ways there are for criminals to make money. In this extensive chapter, you'll get a comprehensive overview of security. We'll begin with an overview, and identification of valuable targets. We'll cover phishing and extortion, and what is actually done with data from "breaches". Next, we'll explore the risks and measures taken and best practices in network security, firewalls and ports; public and private key encryption, digital signatures, digital certificates, VPNs; viruses, trojans and exploits, and VoIP security.

  1. Security Areas, Risks and Policy
  2. Attacker Objectives
  3. Phishing and Extortion
  4. Using Stolen Usernames and Passwords
  5. Network Security: Segmentation and Perimeters
  6. Packet Forwarding vs. Packet Filtering
  7. Port Filtering & Open Ports
  8. Firewalls & Firewall Proxies
  9. Stateful Packet Inspection Firewalls
  10. Public Key and Private Key Encryption
  11. Authentication, Passwords and Digital Signatures
  12. Digital Certificates, TLS and SSL
  13. Wi-Fi Security and WPA2
  14. IP VPNs
  15. IPsec and Key Management
  16. Viruses
  17. Trojan Horses and Spyware
  18. Exploits, Zero-Day Exploits & National Vulnerability Database
  19. VoIP Security

Part 3: 5G and IoT

The course wraps up with upcoming technologies, including 5G wireless and the Internet of Things: how everything from toasters to self-driving trucks to human brain implants will be online.

8. 5G: New Radio and New Spectrum

In this chapter, you'll learn about the latest developments for the deployment of the next generation of wireless: 5G. You'll learn the immediate impact of 5G: 40% increase in bits per second per Hz, support for massive MIMO and the longer-term ultra-broadband millimeter wave applications. We'll understand the design goals for 5G and review the New Radio spectrum allocations, and finish with the chip that is the enabler for the first wave of 5G smartphones.

  1. 5G's Immediate Impact: More Bits Per Second
  2. 5G Design Goals and Use Cases
  3. New Radio: New Spectrum Allocations
  4. Millimeter-Wave Bands
  5. Massive MIMO
  6. 5G Consumer Device Enabler: Qualcomm Snapdragon X55 Chip

9. IoT

The Internet of Things: we'll start off understanding exactly what that means, exactly, what the Things could be, how and what they might communicate, how we get a computer in every Thing, and a way to power it.

  1. The Internet of Things (not)
  2. Communications for Things
  3. A Computer in Every Thing
  4. Power for Every Thing

10. Application Examples: 5G, IoT and Convergence

We complete Course 130 and BOOT CAMP with examples of VoIP and convergence, examples of IoT, and examples of 5G applications like platooning on interstate highways, ultra-low-power tracking, and optimizing traffic flow in Smart Cities.

  1. Public Safety Communications
  2. Star-Trek-Type Personal Communicators for Hospitals
  3. Converged Applications Running on Business VoIP Phones
  4. Virtual Contact Center
  5. Hosted Contact Center Services
  6. IP Contact Center Case Study
  7. Platooning: Road Trains of Automobiles
  8. Tracking: Ultra Low-Power
  9. Virtual Reality and Augmented Reality
  10. Smart Cities

Our Goal

Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.

Teracom Advantages

  • Designed for Non‑Engineers
    Understand the jargon, buzzwords and technologies, underlying ideas and how it all works together, without bogging down on details.
  • Vendor Independent
    Core foundation knowledge that can be applied to any related project or system.
  • Value Pricing
    This two-day course is value priced at only $1295. Compare to $2495 for lower quality elsewhere.
  • Option: BOOT CAMP
    Combine with core training Course 101 Broadband, Telecom, Datacom and Networking for Non Engineers for a full week of training. Covering everything from A‑Z, you'll build a solid foundation and really get up to speed… while saving $695!
  • High-quality course materials
    You will get a 244-page high-quality course book with copies of all diagrams plus detailed notes, sure to be a valuable reference for years.
  • Certification included
    Bonus TCO Certified VoIP Analyst (CVA) Certification Package included with every registration.

How You Will Benefit

You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.

Plus, you will receive a high-quality printed color 244-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use.

And - Certification is included: CVA Certification Package is included as a bonus with every registration.

Don't Miss This Opportunity!

If you've read this far, you know by now that this is the training you've been looking for to fill the gaps and get on top of VoIP, SIP, Security, 5G and IoT. Coverage of all major topics, high-quality course materials, certification and certificate suitable for framing, and value pricing... don't miss this opportunity. Invest in yourself and your career and register for this course now.

How to Register

Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:

Register online

• Register by phone at 1-877-412-2700

Once you register online or call us, we'll send your registration package by email, including a confirmation letter for you to sign and fax back to complete your registration. There is no obligation until you return the signed confirmation letter and you can cancel anytime up to two weeks before the course with no penalty.

We accept Visa, MasterCard and American Express, as well as checks, purchase orders, ACH and wire transfers, and most debit cards via PayPal.

Bring This Course To Your Location

In addition to scheduled public seminars, since 1992, we have provided high-quality on-site training at

3Com, Accedian, Airbus, Alcatel, Alltel, American Broadband, APEX Telecom, ARMA, Atria Networks, AT&T, Belize Telemedia, Bell Canada, Bell Labs, Bell Mobility, Bermuda Telecom, Bloomberg, Cablevision, CANTO, Carhartt, Centre Communications, Canadian Army and Air Force, Cap Gemini, Carhartt, Cisco, City of San Francisco, ComSec Establishment, Cox Cable, CRTC, DISA Defense Systems Information Agency, DHS Department of Homeland Security, DSCI, Earthlink, Entergy, Eric Ryan Corporation, Expertech, Equifax, Ericsson/Hewlett-Packard, Florida Power and Light, Frontier Communications, GAO General Accounting Office, Genuity, GSA, Idaho Power, Intel, Intelsat, Jabil, Ketchikan Public Utilities, Keytech Bermuda Telephone Company, Kyocera, KP, KPMG, L-3 Communications, LA County, LG Electronics, MicroCell Telecom, MindSpring, MTS Allstream, New York Power Authority, NOAA, Nortel, Northwestel, NYPA New York Port Authority, Office of Naval Intelligence, Orange – France Telecom R&D, Panasonic, Qualcomm, RangeTel, Rogers Communications, Sandia National Laboratories, SDN Communications, Shared Services Canada, Shaw Communications, Shentel, SouthEast Telephone, Spawar, Splice Telecom, State of Montana, State of Nebraska, Tap Electric – New York City Transit, Telecom Training and Safety, TDS Telecom, Tektronix, Teleglobe, TELUS, The Hartford, NSA – National Security Agency, Twenty-First Century Communications, US Army, Transamerica Insurance, Universal Service Administrative Company, US Air Force, US Cellular, US Coast Guard, UTS Curacao, Verizon, Vertek, Wells Fargo, Western Iowa Telephone, Western Wireless, Winstar, World Bank

... to name a few.

Onsite training has special advantages:
• Your personnel will be up to a common speed with a solid knowledge base.
• We'll fill in the gaps and put in place productivity-enhancing structured understanding.
• The seminar will be a strong team-building exercise.
• Significant reductions in training costs are often achieved.
• Each student receives a detailed workbook / textbook that will be a valuable reference for years to come.

We have built a solid reputation for delivering high-quality team-training programs that are a resounding success. We would love to do the same for you!  Hold a private onsite course with as few as 7 people!

Please contact us at 1-877-412-2700 or visit the onsite training page for more information.

Technical Level and Intended Audience

Our training has been taught to wide acclaim across North America since 1992 and is designed for the non‑engineering professional needing an overview and update, and for those new to the business needing to get up to speed quickly on telecommunications, data communications, IP, MPLS, wireless, networking, Voice over IP (VoIP) phone systems, SIP and security.

Our emphasis is conveying the key concept-level knowledge in plain English - which you can't get reading trade magazines or talking to vendors. We put in place a solid, valuable and long-lasting understanding. It is our goal to bust the buzzwords, demystify the jargon, and cut through the double-talk to present a clear, cohesive picture.

Teracom's proven instructor-led training courses have been developed and refined over more than twenty years providing training for organizations including AT&T, Verizon, Bell Canada, Intel, Microsoft, Cisco, Qualcomm, the CIA, NSA, IRS, FAA, US Army, Navy, Marines and Air Force and hundreds of others. These courses are top-notch, top-quality and right up to date with the topics and knowledge you need.

Our GSA Contract for supplying this training to the United States Government is your assurance of approved quality and value.

 

gsa schedule contract GS-02F-0053X

"Outstanding! The instructor had an outstanding knowledge and presentation."
- Larry Byrnes, NAVAIR, US Navy

"The instructor was very knowledgeable and made sure you understood the subject matter."
- G.M., Naval Undersea Warfare Center Newport

"Thank you again for the great training you provided. I made my superiors aware of how helpful and integral your training was in developing my understanding of the communications world, not to mention putting me a step ahead of the competition."
- Nyles Stockton-Davis, The United Companies

"I sat in on a round table at a conference yesterday where VoIP was discussed by Time Warner Cable and Vonage – and I understood most of their diagrams and explanations – something that would have been 'Greek' to me two weeks ago. Thank you."
- Bob Sabin, Tel Control, Inc.

"Thank you! Thank you! I just spent an entire day talking about Session Initiation Protocol. Thanks to the course, and your instruction, I was actually able to follow the presenter (who spoke so quickly that I'm sure she must have had an oxygen tank nearby!)"
- Janette Murray, Communications Analyst, Landstar System Holdings

"The instructor was very knowledgeable and explained things at a level that I could understand."
- K.J., Novozymes NA

"New technology - installing in new sites soon, and I needed to know everything that was taught. Lots of new/good information, and it was presented in an understandable format."
- Sharon H. Eastman, Kentucky Dept. of Labor

"The instructor was excellent and presented a good, entertaining approach to the subject."
- John P. Spinks, Lockheed Martin

"Gave me an overall understanding of the workings of VoIP. The instructor was very good – he was able to answer all questions and made the course interesting."
- Garry Waddell, Ricoh Corporation

"Made clear that which had previously been muddy."
- Nick Whittier, EPA

Course 130 Voice over IP, SIP, Security, 5G and the Internet of Everything