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ONLINE TELECOMMUNICATIONS TRAINING,
ONLINE TELECOM DATACOM NETWORKING COURSE

 
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Go to Teracom home page scheduled public seminars, instructor-led telecom training, networking training, telecommunications training, VoIP training, MPLS training courses self-paced DVD video courses telecom, datacom, networking, IP, MPLS, wireless, training, learning, courses, online online certification and testing info on bringing any Teracom seminar to your location for a private team training session telecommunications training book, networking book Free online tutorials (graphic/text and VideoTutorials), plus knowledge evaluation quizzes, archived newsletter articles and more!
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The myTeracom Online Learning Management System (LMS) guides you each step of the way.
Included at no charge with all online training and certification, the myTeracom LMS lets you select your training and/or certification, then guides you through the lessons, exams and getting your certificate.
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Online Course L4001
Telecom, Datacom and Networking for Non-Engineers Online
• Fundamentals of Telecommunications
• Understanding Data Communications
• Understanding IP & MPLS Networking

Online Course L4001 "Telecom, Datacom and Networking for Non-Engineers" incorporates the three parts of our proven core training: Fundamentals of Telecommunications, Understanding Data Communications and Understanding IP & MPLS Networking, designed to get you up to speed on virtually all aspects of telecom, datacom and networking, from fundamentals and jargon to the latest telecommunications and MPLS network technologies.

The content, its order, timing and pacing come from instructor-led courses tuned and refined over nineteen years that hundreds of people have rated "excellent".
High-quality training delivered direct to your browser
Teracom online telecom training courses are HQ multimedia: graphics, text, video and voice combined into interactive Lessons with full user control, pause and resume anytime.
Lesson quizzes, end-of-module tests, certification and management reporting are all included.
Get up to speed, bust the buzzwords, demystify the jargon
You'll get up to speed, demystify jargon and buzzwords, fill the gaps, understand the technologies, the underlying ideas and how it all fits together... knowledge you can't get reading trade magazines or talking to salespeople.  more reasons to take this course
Teracom Online Courses are brand-new. The modules that make up the courses are being deployed module-by-module as they are released by our production department. Not all of the modules are available yet.
Click here to see which modules are available now, and free previews.
Fundamentals of Telecommunications  
Module 1 Fundamentals of Telephony available! - free samples  
Module 2 Telecom Equipment  
Module 3 The Telecommunications Industry  
Module 4 Digital Communications  
Module 5 Transmission Systems and Fiber Optics  
Module 6 Wireless Communications available! - free samples  
Understanding Data Communications  
Module 7 Introduction to Datacom and Networking  
Module 8 Data Coding, Frames and Packets  
Module 9 Modems: Voiceband, Radio, DSL and Cable  
Module 10 The Network "Cloud" and Service Implementation  
Module 11 LANs available! - free samples  
Understanding IP & MPLS Networking  
Module 12 The OSI Layers and Protocol Stacks available! - free samples  
Module 13 IP Packet Networks, Addresses and Routers available! - free samples  
Module 14 Packet Networks and MPLS  
Module 15 VoIP and VPNs  
Module 16 The Internet  
Your Path to Knowledge
The knowledge you will gain taking this online training will eliminate frustration at buzzword-filled meetings, increase your efficiency, accuracy and productivity and help ensure you make the right choices.
You can take individual modules, or, when available, the whole set.
Our goal is to bust the buzzwords, demystify the jargon and instill structured understanding... in plain English. Register today to benefit from this career-enhancing course!    register
Course Overviews
Fundamentals of Telecommunications
Understand the Public Switched Telephone Network - the foundation for everything.
See how LECs, IXCs, CLECs and resellers fit into the picture.
Understand voice digitization, DS0-DS3, and carrier systems like T1, SONET and ISDN.
Wireless telecom, concentrating on cellular; GSM/TDMA, CDMA 1X/UMTS, 4G LTE; Wi-Fi.
Understanding Data Communications
Review crucial datacom concepts: DTEs and DCEs, packets and frames, IP packets.
Understand how modems work, DSL vs. Cable, factors affecting connection speeds.
Understand digital network services and equipment: routers vs. muxes vs. switches.
LANs: Ethernet, 802 standards, categories of cables, LAN switches.
Understanding IP & MPLS Networking
A true understanding of the OSI model and protocol stacks.
IP addressing: classes, public vs. private, static vs. dynamic, DHCP and NATs.
WANs, routers and bandwidth-on-demand. Virtual circuit technologies. MPLS.
MPLS as the replacement for Frame Relay and ATM. TCP/IP over MPLS.
QoS. Performance and quality questions.
Voice over IP. VPNs.
ISPs, Internet access and security issues.
More Reasons to Take These Courses
Designed for Non-Engineering Professionals
Understand the jargon and buzzwords, technologies, protocols and standards, and most importantly, the underlying ideas and how it all works together - in plain English - without bogging down on detailed design discussions.
Vendor independent
Core foundation knowledge that can be applied to any related project or system.
Proven content
This material, its content, order, timing, analogies and examples have been tuned and refined over a period of more than eighteen years.
Hundreds of people have rated it "excellent".
High-quality
HQ multimedia: graphics, text, video and voice combined into interactive Lessons.
Team Training and Management Reports
Management can generate a report of team members' progress anytime. more
myTeracom Learning Management System
User accounts, full control of lessons, pause and resume anytime.
    register    •    register your team
Course Contents - Overview
Fundamentals of Telecommunications
Covers the Public Switched Telephone Network, equipment and call centers, the telecom business, carriers, digital voice transmission, T1, fiber and SONET backbones, and wireless ... the groundwork for understanding everything.
Objectives
 • Understand telecom fundamentals:
 • Telephony and the telephone network
 • The telecom business
 • Digital transmission systems and services
 • Fundamentals of wireless.
 • Fill in the gaps in your knowledge.
 • Form a solid base on which to build.
What you will learn
 • The structure and operation of the telephone network.
 • What analog means. The voiceband. Loops and trunks. 
 • Plain Ordinary Telephone Service.
 • What CO switches, PBXs, IVRs, ACDs and modems do.
 • All about LECs, CLECs, IXCs and interconnections.
 • What digital means. What a DS0 is.
 • The difference between a DS1 and a T1.
 • DS3, T3, SONET, and ISDN. Time-Division Multiplexing.
 • What fiber is and how backbones are built with fiber.
 • Wireless and cellular concepts, terminology, standards.
Understanding Data Communications
Covers datacom basics including the crucial concepts of IP packets and LAN frames; how modems work including wireless, DSL and cable modems, data over digital cellular, how digital circuits and services are provided, muxes vs. switches vs. routers, and finishes with LANs: building blocks for the Networking part.
Objectives
 • Understand datacom fundamentals:
 • The components of a circuit
 • How data is organized for transmission
 • How data is actually moved from A to B.
 • Get the big-picture view.
 • See how carrier circuits are actually provided.
 • Understand and compare different services.
What you will learn
 • DTEs, DCEs, media, and how they form a circuit.
 • Common configurations: parallel, serial, multidrop, multipoint, LANs and WANs.
 • An overview of binary and hex. ASCII and Unicode.
 • Coding, framing and error correction.
 • Frames and packets. IP packets.
 • Modems: modulation concepts, wireless, DSL, Cable
 • Network equipment: switches vs. muxes vs. routers.
 • All about LANs: Ethernet, cable categories, switches.
Understanding IP & MPLS Networking
Brings it all together with a structured discussion of networking: protocol stacks, routers, IP addresses, bandwidth-on-demand services, MPLS, Voice over IP (VoIP) and VPNs, the Internet, and finishes with a top-down review and templates for mainstream solutions you can put to immediate use.
Objectives
 • Understand networking fundamentals as
   well as current practical technologies,
   services and solutions.
 • Understand protocol stacks and OSI,
   IP addressing and routers
 • Understand carrier packet network services
 • Gain an overview of Voice over IP and
    how VoIP connects to the PSTN.
 • Understand Internet structure and operation.
 • Learn technology deployment steps.
What you will learn
 • Truly understand the OSI layers and protocol stacks.
 • Routers, IP address classes, DHCP, private addresses.
 • NAT for sharing network connections
 • Private networks and dealing with carriers.
 • Bandwidth-on-demand and Virtual Circuit concepts.
 • The need for QoS. Implementing QoS with MPLS.
 • MPLS as the replacement for Frame Relay.
 • How TCP and IP are used with MPLS.
 • The components of a Voice over IP (VoIP) system.
 • How VoIP connects to the PSTN.
 • What an IP VPN is.
 • The history, structure and operation of the Internet.
 • Internet issues like ISPs, MIME, domain names.
 • Practical mainstream solutions for networks.
Our Goal
Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.
How You Will Benefit
You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a certificate attesting to your telecom, datacom and networking knowledge.
Join us today to gain these career-enhancing knowledge skills!
    register    •    register your team
Detailed Course Outlines

FUNDAMENTALS OF TELECOMMUNICATIONS

Covers the Public Switched Telephone Network, equipment and call centers, the telecom business, carriers, digital voice transmission, T1, fiber and SONET backbones, and wireless ... the groundwork for understanding everything.

1 Fundamentals of Telephony   available

Whether you're interested in telecom, datacom, wireless, Wide Area Networking or Voice over IP, everything begins with the Public Switched Telephone Network and Plain Ordinary Telephone Service. We'll begin with a model for the PSTN, explaining analog circuits and circuit switching, as well as common telephony buzzwords and jargon, and an overview of SS7.

A. History of Telecommunications

B. The Public Switched Telephone Network (PSTN)

C. Analog Circuits

D. What is Sound?

E. The Voiceband

F. Plain Ordinary Telephone Service (POTS)

G. DTMF Address Signaling

H. Signaling System 7 (SS7)

2 Telecom Equipment

We’ll round out our discussion of telephony with a practical overview of different types of equipment that can be connected to the telephone network. Without bogging down on details, we'll sort out switches, PBXs, ACDs, IVRs, Call Centers and modems, including a discussion of DSL and how it is provided.

A. Telephone Switches

B. PBXs vs. Centrex

C. Voice VPNs

D. Call Centers: IVRs and ACDs

E. Modems

F. DSL Technologies: Beyond the Voiceband

G. DSLAMs

3 The Telecommunications Industry

With a basic framework in place, we'll review the telecommunications business, including companies, alliances, services and competition, and understand how each organization fits into the picture, including the mature competitive environment: regional rings, POPs and MANs, CLECs and ILECs.

A. Local Exchange Carriers (LECs)

B. PSTN Switching Centers

C. Inter-Exchange Carriers (IXCs)

D. The Last Mile: Competitive Local Exchange Carriers (CLECs)

E. The Mature Competitive Environment: POPs and MANs

4 Digital Communications

With the fundamental structure in place, we'll understand how - and why - voice is digitized. We'll discuss what is really meant by "digital" and explain DS0s, channels, the 64 kb/s rate and the DS0-DS1-DS3 digital hierarchy. We'll provide a practical overview of digital services, including T1, T3, SONET and ISDN. At a high level, we'll explore the different types of traffic that can be carried over these circuits, and how voice, data and video can be integrated.

A. Why Digital?

B. Analog and Digital: What Do We Really Mean?

C. Voice Digitization (Analog-Digital Conversion)

D. The Digital Hierarchy: DS0-DS3

E. Carrier Systems Overview: T1, T3, SONET, ISDN

F. Digital Circuit Applications

G. Integration: Voice, Video, Data

5 Transmission Systems and Fiber Optics

Time Division Multiplexing (TDM) and digital carrier systems are technologies at the heart of traditional telecommunications. Without getting bogged down on technical details, we'll use T1 as an example to explain multiplexers and how TDM and channels are implemented and what repeaters do. With concepts in place, we'll cover fiber optics, SONET rings and Dense Wave-Division Multiplexing (DWDM): the backbone of networks.

A. Channelized Time Division Multiplexing

B. TDM Example: T1 Carrier System

C. Multiplexers

D. Framing and Channels

E. Pulses and Repeaters

F. How T1 is Actually Provided

G. Fiber Optics and Fiber Cables

H. SONET and DWDM: Core Networks

I. International Digital Hierarchies

6 Wireless Communications

We'll round out your knowledge of telecom fundamentals with wireless. We'll cover jargon and buzzwords in the mobility business, the idea of cellular, and sort out different cellular technologies, including analog, PCS and 3G and understand CDMA vs. TDMA/GSM and how we are headed toward a global 4G standard called LTE. We'll conclude with an overview of Wi-Fi and satellite communications .

A. Wireless

B. Mobile Networks and Cellular Concepts

C. First Generation: AMPS

D. Second Generation: PCS

E. Digital Cellular

F. CDMA vs. TDMA/GSM

G. 3G CDMA

H. 4G LTE

I. Wireless LANs and Wi-Fi

J. Satellite Communications

UNDERSTANDING DATA COMMUNICATIONS

Covers datacom basics including the crucial concepts of IP packets and LAN frames; all about modems including DSL and cable modems, data over digital cellular, how digital circuits and services are provided, muxes vs. switches vs. routers, and finishes with LANs: building blocks for the Networking part.

1 Introduction to Datacom and Networking

We'll begin the second module by introducing a model for data circuits, reviewing each component in the model, and exploring practical examples of circuit and network configurations. With this framework in place, you'll be able to categorize and compare different types of equipment and circuit configurations.

A. Data Circuit Model: DTEs and DCEs

B. Analog and Digital Data Circuits

C. Serial and Parallel

D. Multidrop Circuits

E. Local Area Networks (LANs)

F. Wide Area Networks: Routers

2 Data Coding, Frames and Packets

In this chapter, we'll put in place a solid understanding of the key concepts of IP packets and LAN frames, ensuring that you have a solid foundation on which to build an understanding of routers, bandwidth-on-demand services and the Internet.

A. Bits and Bytes

B. Binary and Hexadecimal

C. Coding, Framing and Error Detection

D. ASCII and Unicode

E. Frames

F. Packets

G. Packets and IP Addresses vs. Frames and MAC Addresses

H. IP Packets

3 Modems: Voiceband, Radio, DSL and Cable

In this chapter, we'll learn how modems transmit 1s and 0s over 'analog' circuits, then understand voiceband modems, wireless modems, DSL and VDSL vs. Cable modems on CATV systems.

A. Representing Data in a Frequency Channel

B. Modulation Techniques

C. Jargon and Buzzwords; Bauds

D. DSL and VDSL

E. Cable TV or Broadband Systems

F. Cable Modems

4 The Network "Cloud" and Service Implementation

In this chapter, we'll build on the basic discussion of digital from module 1 to show how digital circuits are used for data communication. We'll show you the three basic kinds of datacom services available, and the circuits and equipment used by carriers to actually provide these services... highly useful knowledge when evaluating, ordering or troubleshooting carrier services. We'll introduce the idea of statistical multiplexing and bandwidth-on-demand to prepare for the discussion of packet networks and services in Module 3.

A. Digital Access and Transmission Technologies

B. Anatomy of a Digital Circuit

C. Common Carriers' Transmission Networks

... How Circuits are Actually Implemented by Carriers

E. Network Equipment: How and Where Each Is Used

... Routers vs. muxes. vs. switches

G. Channelized TDM

H. Statistical TDM

I. Summary: How Circuits are Actually Provided

5 LANs   available

LANs are the standard method of implementing circuits in-building. We'll complete this module with a basic, solid understanding of LANs: Ethernet and the original idea of a bus, how this changed to 100 Mb/s and now Gigabit Ethernet connected with LAN switches. You'll learn about categories of cables, hubs and switches. We'll conclude interconnecting LANs using routers and TCP/IP to form a WAN... leading in to Module 3. 

A. Bus Topology

B. 802.3 and Ethernet

C. Evolution of Ethernet

D. Fast Ethernet and Gigabit Ethernet

E. LAN Cables: Category 5, 5e and 6

F. Repeaters and Bridges

G. Ethernet Switches

H. Interconnecting LANs with Routers

UNDERSTANDING IP AND NETWORKING
The third part brings it all together with a structured discussion of networking: protocol stacks, routers, IP addresses, bandwidth-on-demand services, Voice over IP (VoIP) and IP VPNs, the Internet, and finishes with a top-down review and templates for mainstream solutions you can put to immediate use.

1 The OSI Layers and Protocol Stacks   available

Standards and protocols play a key role in the understanding of networks, particularly how TCP, IP and LANs fit together. We'll begin the third module by exploring the Open Systems Interconnect 7-layer reference model. You'll learn what a layer is, the purpose of each layer, see examples of protocols used to implement each layer, and learn how a protocol stack really works.

A. Protocols and Standards

B. Open Systems vs. Proprietary Solutions

C. Protocol Stacks: The ISO OSI 7-Layer Reference Model

D. Understanding the Layers

E. Understanding How a Protocol Stack Works

F. Key Standards Organizations

2 IP Addresses, Packets, Routers and Networks

With a structure in place for discussing what we need to do, we'll look at popular mainstream solutions for how networks are implemented. The first stop is private networks, composed of dedicated lines connected with routers, allowing us to understand the functions routers perform and cover what you need to know about IP: IP addressing, dynamic addresses and DHCP, private addresses and NATs. You'll learn how multiple computers can share a single Internet connection. We'll complete the chapter with practical guidelines on how to order and manage dedicated lines and deal with carriers.

A. Review: Integrating Applications on High-Speed Circuits

B. Efficient Use of Voice Channels for Bursty Data

C. Case Study: Dedicated-Line WAN - Integrated Data, Voice, Video

D. Edge Routers as a Point of Control

E. IP Address Classes

F. Dynamic IP Addresses and DHCP

G. Private IP Addresses

H. Network Address Translation
... Connect Multiple Computers to a Single Internet Connection

I. Case Study: Private Network Using LANs, T1, Routers and TCP/IP

J. Practical Issues
... Dealing With Carriers - Ordering Circuits
... Circuit Troubleshooting Basics; BERT
... In-Service Monitoring and ESF

3 Packet Networks and MPLS

Bandwidth on demand "packet-switched" services have strong cost and flexibility advantages over dedicated lines. We'll understand packet network concepts, how and why Virtual Circuits are implemented, and what the jargon and buzzwords really mean. You will understand how MPLS is the replacement for Frame Relay and ATM and discuss performance issues... which leads into understanding the need for Quality of Service (QoS) guarantees for VoIP. We'll finish off this chapter understanding TCP/IP over MPLS... commercial data communications.

A. Bandwidth on Demand Service Concepts

B. Virtual Circuit Technologies

C. X.25 and Jargon

D. Frame Relay: DLCIs, CIR and BIR

E. TCP/IP over Frame Relay to implement a WAN

F. Frame Relay Performance: CIR and BIR

G. QoS Requirements for Voice over IP

H. ATM

I. MPLS

J. TCP/IP over MPLS

K. The "MPLS Service" Quiz

4 VoIP and VPNs

In this chapter, we focus on two primary services that can run on an IP/MPLS network: voice and secure data communications. We'll begin with an introduction to Voice over IP components, jargon and buzzwords, and understand how VoIP will mesh with the PSTN covered in Module 1. You'll also understand how IPsec protocols and equipment implement IP VPNs for secure business data communications over IP networks.

A. Voice over IP

B. Net to Phone: Reseller-Type VSPs (DS0 Interconnect to LEC)

C. Internet Telephony from LEC / CATV

D. Managed-IP Telephone Service (MIPT)

E. Customer-Premise-Based VPN

F. Carrier VPNs: Network-based IPsec with QoS

5 The Internet

Let's not forget the Internet! In this chapter, we'll review the Internet's past and present, understand what an ISP does, and gain a real understanding of TCP and IP. We'll review HTML, HTTP, secure web pages, Web servers and browsers, and details like the Domain Name System, MIME and Base-64 encoding. We'll complete the picture with a review of connection methods and current Internet issues including IPv6. 

A. Internet History

B. Internet Fundamentals: connectionless, unreliable service; routing tables

C. TCP and UDP

D. Internet Service Providers (ISPs)

E. Commonly Used Internet Protocols

F. Domain Name System

G. MIME and Base-64 encoding

H. The World Wide Web, HTML, HTTP and SSL

I. Accessing the Internet: Residences and Organizations

J. Current Internet Issues

Don't miss this opportunity
The knowledge you will gain will put an end to buzzword-related frustration, improve your accuracy and efficiency and enhance your career prospects. If you've read this far, you know by now that this is the training you've been looking for to fill the gaps, get up to speed, and build a solid base in all major telecom, datacom and networking topics. Add to this the certification and certificate suitable for framing and value pricing... don't miss this opportunity. Invest in yourself and your career and register now.
 
tell a friend:
"Fantastic would be an understatement"

To say that the online learning modules are fantastic would be an understatement.

"Using them to train new administrative employees "
We are using them to train new administrative employees because they are not only of great use for people with life-long experience in telecommunications, but are also easy enough to be completed by people with no engineering background.
"Well-researched materials juxtaposed with brilliant geeky humor"
The videos are filled with informative and well researched materials that are juxtaposed with brilliant geeky humor that not only help to accelerate the learning curve, but also makes you want to know more.
"Very much planning on purchasing the other modules"
Simply outstanding!

David M. Snir,
Chairman,
The Royal International Society for the Advancement of Telecommunications

"Incredibly Effective"
The selection of material – the order of its presentation – the way it was presented... incredibly effective at presenting concepts and ideas – uses great analogies and stays on topic.
Susan Lennon, Nortel
"Truth In Advertising"
The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!
Gary Lundberg,
Copper Mountain Networks
"Perfect Content"
Perfect content; well organized, well paced, building block approach,
resulted in a very nice cathedral.
Jim George,
Qualcomm
"Course Was Excellent"
Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding – a very valuable reference.
Kieran Delaney,
Maritime Life
"I Feel More Confident"
I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident.
Judith Myers,
Ameritech
"Built Up The Knowledge Layers Properly"
Excellent! Tied the individual pieces of knowledge together into a picture… was interactive and built up the knowledge layers properly.
Jim Geiss,
Qwest
"Filled In a Lot of Gaps"
Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar.
Kirk Kroeker,
IEEE Computer Society
"Very Easy to Understand"
Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing.
Orlando Jasso,
AboveNet Communications
"Understanding is Now CLEAR"
Layman's terms with humor was very relaxing – helped me concentrate... understanding is now CLEAR ... the manual will be very helpful.
Linda Côté,
Bell Canada
"Best Instructor"
Best instructor I have had on a course – excellent explainer in layman terms, not techie terms.
Susan Coleman,
Bell Sygma
"Best I've Encountered"
Outstanding! The best I've encountered, and I've attended many seminars.
Bob Gibbons,
WMX Technologies
WHO SHOULD ATTEND
This course is for those needing to fill in the knowledge gaps, understand the buzzwords and jargon, popular technologies like Ethernet and TCP/IP, and more importantly, understand the ideas behind these technologies and understand how it all fits together.
Ideal for
NON-ENGINEERING PROFESSIONALS who are in need of a solid knowledge base to be more effective in dealing with technology projects and technical personnel.
Decision-makers and managers and anyone else who wants to understand what the "techies" are saying.
Anyone who wants to eliminate jargon- and buzzword-related frustration, understand telecom and networking concepts and how it all fits together.
Anyone willing to invest time to obtain career-enhancing training, with certification.
PREREQUISITES
There are no prerequisites for this course. We expect students will be reasonably intelligent, have a desire to learn - and are starting from the beginning of the telecom, datacom and networking story.
TUITION FEES
This high-quality, up-to-date course is value priced at only $489 including certification. Compare to $999 and up for lower quality elsewhere.

Serious discounts are available when purchasing multiple seats more

HOW TO REGISTER
Register online with our convenient automated system, or call us anytime to speak with a live person.
COURSE DIRECTOR
Eric Coll
Eric Coll, M.Eng., P.Eng.
Eric Coll is an international expert in telecommunications, data communications and networking and has been actively involved in the industry since 1983. He holds Bachelor’s and Master of Engineering (Electrical) degrees, and is licensed as a Professional Engineer in his home jurisdiction.
Mr. Coll has taught telecommunications technology and data communications training seminars to wide acclaim across North America since 1992, and has broad experience working as an engineer in the telecommunications industry.
He has worked for Nortel's R&D labs as a design engineer on projects including digital voice and data communications research and digital network equipment design; on satellite radar systems; Wide Area Network design for HMO applications; and many other projects in capacities ranging from detailed design and implementation to systems engineering, project leader and consultant.
Students consistently rate Eric excellent on course evaluations and specifically praise his broad and deep knowledge, his use of analogies to get ideas across, and his well-developed sense of humor.
"Really appreciated"
I really appreciated the Telecommunications training course provided by Teracom Training Institute.
For me the class was a refresher for some things I learned while in school for my Bachelors in Computer Networking, yet I did learn a lot and understand things better, so that I am now able to tie everything together to understand all the facets of Telecommunications.
Many of the acronyms, technologies, network designs and services - I would have no idea what they meant if it were not for this class. Thanks, I really enjoyed it.
Natasha White
Comcast
West Chester PA
"The instructor was the best I ever had"
Excellent! I learned a lot - everyday terms, definitions, and acronyms. Seminar notebook very helpful. The instructor was the best I ever had – lots of knowledge and experience and stories were GREAT.
Serena Laursen,
Microsoft
"Definitely recommended"
I would definitely recommend this course. Business Analysts and Project Managers that work with Telecom and Datacom groups would benefit tremendously.
Susan Martin,
CB Richard Ellis
Grapevine TX
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