Go to Teracom home page List of all courses and scheduled public seminars detailed info on self-paced DVD and video courses info on bringing any Teracom seminar to your location for a private team training session online and downloadable telecommunications training No bookshelf is complete without our Telecom 101 reference handbook Free online tutorials (graphic/text and VideoTutorials), plus knowledge evaluation quizzes, archived newsletter articles and more!
HTML-format email with your Teracom January 2010 newsletter: Schedule through August, Telecom 101 textbook sale, BOOT CAMP and BOOT CAMP WEEKENDER, Teracom quality rating and more
NEWSLETTER
JANUARY 2010
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In this issue:
    • Course schedule through August 2010
    • Sale! Telecom 101 textbook $99
    • BOOT CAMPs: NYC in May, DC in August
    • BOOT CAMP WEEKENDER: Silicon Valley in June
    • Teracom quality and performance rated 97 out of 100 in independent verification - see the results for yourself
 
Telecom 101 Textbook $99 (45% savings) - sale ends Feb 12
Written by our top instructor, Eric C. Coll, M.Eng., P.Eng, Telecom 101 contain 25 years of knowledge and learning distilled and organized into an invaluable study guide and practical day-to-day reference.
Telecom 101 covers telecom, datacom and networking from A-Z, organized in logical chapters covering all major topics, and written in our signature "Telecom for Non-Engineering Professionals" style.
The third edition is completely revised and updated, with complete coverage of telecom, datacom, IP and networking fundamentals plus up-to-date information on VoIP, MPLS, IP, DSL, the latest wireless technologies and more.
more info    table of contents
Recently, a US Army communications specialist deployed to Iraq called it a “lifesaver” when contacting to us to order his own copy after the owner of the one he was borrowing demanded it back!
And now it's on sale! Get your copy for only $99 plus shipping... 45% off the regular price of $179. Use coupon 1091.  
Hurry! Sale ends Feb 12.     order online now     order by check or PO
 
Course Schedule through August 2010
Course 101  Telecom, Datacom and Networking for Non-Engineering Professionals is the first course in our Core Training section - an intensive three-day course designed for non-engineering professionals, to get you up to speed on virtually all aspects of telecom, datacom and networking, from fundamentals and jargon to the latest technologies.
The content, its order, timing and pacing have been tuned and refined over the course of eighteen years - and we constantly update it. The latest update added new material on 4G cellular (LTE) plus the mature competitive environment: POPs, CLECs and MANs.
February 22-24 Ottawa ON
February 23-25 Tyson's Corner VA (Washington DC Beltway)
March 29-31 Toronto, ON
April 6-8 Vancouver BC
April 12-14 Miami FLA
May 3-5 New York City NY  **OPTION: BOOT CAMP **
May 11-13 Calgary AB
June 9-11 Santa Clara CA  **OPTIONAL SPECIAL: BOOT CAMP WEEKENDER **
August 23-25 Washington DC downtown  **OPTION: BOOT CAMP **
Thousands of people from organizations including Cisco, Intel and Microsoft, the CIA, IRS, FAA, and FBI, all branches of US Armed Forces, Verizon, AT&T, TELUS and Qwest, Wells Fargo, Bank of America, TD Bank, Oneida Tableware, the Portland Trailblazers and hundreds of others who needed to be more effective in understanding and dealing with telecom and networking technology, services and applications have benefited from this course.
You'll get up to speed, demystify jargon and buzzwords, fill the gaps, understand the technologies, the underlying ideas and how it all fits together... knowledge you can't get reading trade magazines or talking to salespeople.
 register    •    brochure    •    schedule page    •    course home page     •    we'll come to you    •    DVD version    •    course features
 
 
Course 110  IP, VoIP and MPLS for the Non-Engineering Professional is the second course in our instructor-led "core training" section. Course 110 covers virtually all aspects of IP networks, equipment and services, including IP networks from the ground up, VoIP, SIP, MPLS, competitive services, IP security and more.
Designed for non-engineers, this professional training course will give you the solid, vendor-independent foundation necessary to deal with IP telecom network, VoIP and MPLS projects and applications with confidence.
April 27-29 Washington DC downtown
June 1-3 Vancouver BC
June 14-16 Santa Clara CA  **OPTIONAL SPECIAL: BOOT CAMP WEEKENDER **
In three days, you'll build a solid understanding of IP/MPLS networks and the equipment that implements them, the players, competition, Internet vs. MPLS services, interconnect, PLUS full coverage of VoIP: packetized voice, VoIP protocols, the workings of SIP, softswitches, gateways and mainstream solutions for IP telephony and more.
 register    •    brochure    •    schedule page    •    course home page     •    we'll come to you    •    DVD version    •    key features
 
 
Course 130  Understanding Voice over IP is a two-day comprehensive VoIP training course for non-engineering professionals who need an overview and update on VoIP fundamentals, PBX replacement, convergence, carrier services and interconnect, implementation issues and solutions, VoIP system vendors, business and deployment cases and project management.
Taking this voip training course, you'll obtain the solid foundation necessary to intelligently discuss, compare and evaluate VoIP technologies, products and implementation choices, demystifying the jargon, understanding the fundamentals and how it all fits together... knowledge you can't get reading trade magazines or talking to salespeople.
May 6-7 2010 New York City  *OPTION: BOOT CAMP *
August 26-27 Washington DC downtown  *OPTION: BOOT CAMP *
 
 register    •    brochure    •    schedule page    •    course home page     •    we'll come to you    •    DVD version    •    key features
 
 
BOOT CAMP and BOOT CAMP WEEKENDER
Teracom BOOT CAMPs are combinations of back-to-back courses designed to get you up to speed and fill in the gaps, giving you the solid base necessary to eliminate frustration, increase accuracy, effectiveness and efficiency.
Choose from these two great options:
BOOT CAMP: Course 101+130 (5 days in one week)
BOOT CAMP WEEKENDER: Course 101+110 (6 days with weekend break)
This is an easy sell with management. Your increased efficiency, productivity and informed decision-making will repay the cost of the training many times over. Plus, you benefit from special discounts, making it an unbeatable value.
Seize this opportunity to really get up to speed and fill in the gaps. You'll have an advantage over the competition with this career-enhancing knowledge of telecom, datacom, networking, IP, MPLS and VoIP. You'll be a lot more effective and a lot less frustrated, understanding the ensemble of communications technologies, the jargon, buzzwords and how it all works together. register today

Attending both courses as the 5-day BOOT CAMP or 6-day BOOT CAMP WEEKENDER is totally optional.
You are welcome to attend one course, or the other, or both, as best meets your needs.
But with the low incremental cost and wall-to-wall training, BOOT CAMPs are a great opportunity.

BOOT CAMP
This is the traditional 5-day BOOT CAMP that hundreds of people have attended over the years. Two courses in one week: Course 101 Telecom, Datacom and Networking for Non-Engineering Professionals and Course 130 Understanding Voice over IP make an intensive full week of professional training in telecom, wireless, datacom, networking, MPLS and VoIP.
Benefit from a special BOOT CAMP discount savings of $395, making the price for this full week of professional training only $1995. Compare to $4995 elsewhere!  more info    how to register
BOOT CAMP WEEKENDER
BOOT CAMP WEEKENDER is our most comprehensive training offering yet!
Course 101 Telecom, Datacom and Networking for Non-Engineering Professionals Wednesday-Friday, break for the weekend, then Course 110 IP, VoIP and MPLS for the Non-Engineering Professional Monday-Wednesday.
Benefit from a special BOOT CAMP WEEKENDER discount savings of $495, making the price for our top TWO training courses
only $2295
. Compare to $5995 and up elsewhere!  more info   how to register
Pedro Picks
Pedro (our office parrot) picks his favourite product, service or special offer Pedro is our office parrot, and official Teracom mascot.
He is a Blue-Fronted Amazon and was hatched in 2001.
 
In addition to having an annoyingly large vocabulary, Pedro has an uncanny ability to pick out the best of our deals for our customers.
1) The discount coupons work even if the two courses are not back-to-back. They could even be in different cities. As long as you register for scheduled sessions of Course 101 and Course 130 at the same time, the BOOT CAMP $395 discount coupon will work. Register for any scheduled sessions of Course 101 and Course 110 at the same time and the BOOT CAMP WEEKENDER $495 discount coupon will work.
2) Teracom's cancellation policy allows "substitution (different person, same course) anytime". This means that you could send a different person to each course and still benefit from the discount if you wanted to do that.
 
 
Teracom quality and performance rating: 97 out of 100 in independent verification!

We are in the process of negotiating with the US General Services Administration (GSA) to have Teracom listed on government procurement systems. One of the steps in this process is to have our products and services anonymously evaluated and rated by past customers.

The results are in, and we couldn't be happier: an overall score of 97, with quality and personnel ratings 100% positive!
We're not surprised, but are gratified to know our customers agree the quality of our training and customer service is at the very top of the scale. See for yourself:

 
 
Here are a few links that you may find useful:
 
Teracom's self-paced video training courses: ideal for those who need to learn about telecom, datacom and networking outside of structured seminars
Telecom 101 textbook

DVD-Video
or CBT

 
  bullet Who should attend
  bullet Six reasons to benefit from Teracom training
  bullet Reviews by attendees
  bullet About Teracom
  bullet Bring Teracom training to your location
  bullet Contact us
 
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Many thanks,
Eric Coll, Director
Teracom Training Institute