|
|
|
|
|
|
| Teracom Newsletter: November 2006 |
|
|
|
|
| EIGHT new video tutorials |
|
| The second format we are beta-testing is called the Telecom Training Channel. |
| click here to launch the Telecom Training Channel |
This is a larger player with different kinds of content, including eight free video tutorials on the Public Switched Telephone Network (PSTN), Plain Ordinary Telephone Service (POTS) and more.
This player also includes downloadable video courses available for purchase or rental. |
| We'll also add new programs to this channel on a regular basis. To check for new content, you can visit the Telecom Training Channel home page, subscribe to this RSS feed, or paste a copy of the Telecom Training Channel on your website or blog for viewing by your friends and colleagues. details |
| |
|
| Online interactive self-scoring quizzes: test your telecom knowledge! |
|
| If that isn't enough... we've also updated the online quizzes for the video courses, and we're making the interactive self-scoring version available to all myTeracom members. |
| The five online interactive quizzes we're making available are multiple choice with 40 or 50 questions each. They aren't easy (unless you've watched the core training videos or attended Course 101). |
| To access the quizzes, simply sign in to your myTeracom account. If you're getting this newsletter directly,
you already have an account - all you need is your password. |
 |
| |
|
|
|
| Teracom selected as Tektronix Certified Training Partner |
|
| We're pleased to announce that Teracom Training Institute has been selected by Tektronix's Minacom service level assurance and VoIP testing division as a Certified Training Partner. This designation recognizes Teracom's quality training and relevance in providing training on fundamentals and infrastructure to complement Tektronix's service level assurance products. |
| To mark the occasion, we are giving away a free Tektronix VoIP Measurements & Thresholds Reference Chart, designed to help operations personnel, support engineers, network technicians, and sales and marketing staff to fully understand the diverse measurements used to benchmark, monitor, assure and troubleshoot VoIP services. Presented in a concise, easy-to-read format, this chart is a valuable reference for understanding and managing the complexities of VoIP service quality. |
|
There is much more to measuring VoIP quality than Mean Opinion Score (MOS)! Callers expect quick connection after dialing, distortion and echo-free calls, adequate call volume, and functional fax service. This chart summarizes 48 metrics commonly used for speech and call quality, connectivity performance, Internet/data transmission, fax and carrier trunk testing, along with standard industry abbreviations, measurement ranges, units used, and common severity levels (Critical, Major, Minor, Warning, Excellent) used by operators for fault management and service monitoring.
|
|
What do all these measurements mean? How are they calculated? The other side of the chart explains service quality metrics in detail, along with applicable standards, and how they are measured. A special section provides an overview of MOS, comparing common MOS algorithms and outlining their use in standard testing applications. get the chart visit Tektronix's Minacom division
|
|
| |
| VoIP DVDs |
|
NEW EDITION AVAILABLE MARCH 1 -- TOTALLY UPDATED
The new edition of these courses is in final production and will begin shipping March 1 2007. Orders for V8, V9 or V10 are being held until March 1 so they ship with the new edition. You are welcome to place orders in the meantime. Any orders or portions thereof including V1-V6 will ship immediately. V8-V10 will ship after March 1. |
|
| |
| New Seminars Scheduled through June 2007 |
|
| We've updated the online schedules for public sessions of our instructor-led training, including sessions in Chicago, Kansas City MO, Houston and Philadelphia in the first half of 2007, along with our regular sessions in Washington DC, NYC and Silicon Valley. |
Plus, for those who like to combine our excellent training with a bit of personal time, we've scheduled sessions of Course 101 and Course 301 in Orlando, and Course 101 in Vancouver Canada.
Skiers note:
Vancouver is only 90 minutes away from this, the site of the 2010 Winter Olympics, and one of the finest places on the planet. As of November 15, they've already had ten feet of snow. |
| To check the schedules, start from this page, or click the course names below. |
Course Number,
Title and Duration |
Description |
Comment |
|
COURSE 101
TELECOM, DATACOM AND NETWORKING FOR NON-ENGINEERS
(3 days) |
An intensive training course designed for
non-engineering professionals, covering virtually all aspects of telecommunications, datacom, IP and networking, from fundamentals and jargon to the latest technologies. |
Our most popular course, referred to in-house as our "core training". Provides a solid grounding in everything telecom, datacom and networking. |
|
COURSE 110
Understanding IP Telecom: IP, VoIP and MPLS for Non-Engineers
(3 days) |
An intensive course covering virtually all aspects of IP telecom and IP networking, designed for professionals involved with telecom who need to learn to “speak IP”. |
The next course in the core training series. Focuses on IP and VoIP. Popular with telecom people and newcomers to the business who have to get up to speed on and really understand IP, and VoIP.
|
|
COURSE 130
UNDERSTANDING VOIP
(2 days) |
Geared for non-technical professionals needing to understand VoIP: jargon and buzzwords, concepts and components, protocols, technologies and architecture choices, why an organization would implement VoIP – and how to go about doing it. |
VoIP for managers and administrators.
More on VoIP and SIP applications and less on IP than Course 110. Includes the VoIP project management template.
|
|
COURSE 150
IP CALL CENTER TECHNOLOGY
(2 days) |
Get up to speed on IP in the call center with a complete, unbiased picture and a thorough understanding of the technologies, benefits, issues, migration and integration strategies, vendors and practical templates you can put to immediate use. |
Amazingly comprehensive. Essential for anyone upgrading a contact center to a VoIP system, or embarking on IM, chat or anything else IP in the contact center.
|
|
|
COURSE 120
UNDERSTANDING WIRELESS
(2 days)
|
Designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies: Wi-LAN, cellular, 3G, 1XEV-DO, wireless web. |
Wireless access technologies: 802.11 wireless LAN + cellular from analog to 1XEV-DO 3G and wireless web.
Formerly Course 201. |
|
|
| |
Free VoIP phone, Telecom 101 textbook, or DVD-video course
with seminars through Dec 16 |
|
| Register online for any instructor-led seminar in December 2006, and mention in the comments field which bonus you'd like to claim. If you are claiming a DVD course, be sure to specify which one you'd like (V1, V2, V3, V4, V5, V6, V8, V9 or V10). Or call us: 1-877-412-2700 and we'll take your registration and choice of bonus item over the phone. |
|
|
| We'll ship your bonus item by UPS Ground as soon as we receive payment. Can not be combined with any other discounts or offers. No cancellations or transfers allowed once the item is shipped, but substitution under our normal policy is fine. Teracom does not provide technical or warranty support of any kind for Ethernet or USB VoIP Phone items; those are between you and the manufacturer directly. Please call us for any additional information or questions. |
| |
|
| Here are a few links that you may find useful: |
|
|
| |
| Privacy policy: We hate spam as much as you do. We will NEVER give your email address or any other personally-identifying information about you to anyone without your explicit consent. full statement |
| About this email: We are sending you this message following your request to receive information from Teracom Training Institute.
If you have received this message in error, and/or no longer wish to receive these messages, please accept our apologies for the inconvenience and click here to visit our web site to take your name off our private mailing list. Simply sign in to your myTeracom account, and click the link for "Newsletter subscription" under My Account Settings, and uncheck the newsletter subscription box on your myTeracom profile. |
If this message was forwarded to you...
To receive future issues of the Teracom Training Institute newsletter, be informed of new tutorials, video releases, seminars and special offers, add yourself to our private mailing list. We'll never give your e-mail address to anyone. You can unsubscribe at any time. |
|
| Your colleagues may be interested... would you please forward this to them? |
|
Many thanks,
Eric Coll, P.Eng.
Teracom Training Institute |
|
Copyright © 2006, Teracom Training Institute Ltd. All rights reserved.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 
news feed |
|
|
