Updated courses
Continuous quality improvement! We have updated Course 110 and Course 150, updating the content, course titles, web pages and brochures. And we’re putting on some great specials to mark the occasion!
Course 110 - Understanding IP Telecom: IP, VoIP and MPLS for Non-Engineers covers virtually all aspects of IP networks, Voice over IP, VPNs, MPLS, IP security, carrier interconnect, service levels and more. Designed for non-engineers, this training course will give you the solid, vendor-independent foundation knowledge necessary to deal with IP telecom network projects and IP voice and data applications with confidence.
In three days, you’ll get up to speed, demystify jargon and buzzwords, fill the gaps, understand the technologies, the underlying ideas and how it all fits together… knowledge you can’t get reading trade magazines or talking to salespeople.
This investment will be repaid many times over, eliminating frustration at buzzword-filled meetings and increasing your accuracy and efficiency. Understanding IP Telecom is an essential knowledge set going forward in telecommunications. Get this career-enhancing knowledge today!
Key Course Features
• Solid coverage of IP telephony and VoIP systems
• Solid coverage of IP networking and its components
• MPLS, Service Levels and Traffic Shaping
• IP Security
• Practical Mainstream Solutions and Products
Course 150 - Understanding IP Contact Center Technology covers virtually all aspects of IP in the call center with a complete, unbiased picture and a thorough understanding of IP contact center technologies, benefits, issues, options for solutions, migration and integration strategies and vendor offerings, complete with practical templates and checklists you can put to immediate use.
Impossible to find in one place anywhere else, this incredibly comprehensive and up-to-date course will save you hundreds of hours trying to research these topics yourself. Numerous detailed checklists and templates will ensure you’re not missing any critical items… or alternatives vendors might “forget” to mention.
This investment will be repaid many times over, eliminating frustration at buzzword-filled meetings and increasing your efficiency, and helping to ensure you make the right choices. Understanding IP Contact Center Technology is essential for going forward in the contact center business.
Key Course Features
• Get Up to Speed on IP in the Contact Center
• Build on a Solid Base
• IP-Based Technologies and Capabilities
• Mainstream Practical Choices and Solutions
• Business Case examples
• Implementation, Vendors and Project Management
• Formulating an RFP – and dealing with vendors
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